I ordered 2 clothing items from White Fox for my daughter's birthday. (I live in the US) I emailed them when I never received an email conformation. Thankfully, I took a screen shot after ordering so I'd have some type of conformation number but it didn't matter... I emailed Sara at White Fox several times over two weeks and was told that my order was never actually completed, and I would need to submit and pay for another order! Of course, I'm not submitting or paying for another order! I already purchased the first order that White Fox lost and somehow can't seem to find. White Fox couldn't find my order, my email, my address or my payment! I would advise against purchasing from White Fox! After all of this, which was about 2 weeks and 10 emails between me and their AI generated customer service, the order magically showed up on my doorstep… so frustrating! Apparently, I was right! Imagine that! I did place the order correctly and I did pay for it yet your customer service couldn't find my order and advised me to place another order… I would never order from here again!

From ridiculously long delivery time, to sizes that are WAY off, to no exchange or refund, to SNAIL SLOW timing on credit being given, to them screwing me over and crediting me back $30 less than what was spent… this was the WORST shopping experience I have EVER had. I had high hopes. I don't even want to use the credit, but I'm already in the negative and now feel obligated. I'd give zero stars if I could. Save yourself the time and frustration and order from anyone else. These clothes are very basic and I really only ordered because I wanted a sweat set and originally thought they were cute.when they came, they were MASSIVE in the top and TINY in the bottom. Weird material. Just don't. Take my advice and don't waste your time with them. It's a scam and a half

My daughter bought a top but it didn't fit particularly well so she went to return it, we are in the UK, laws here state that a company has to refund if returned within 30 days not give you credit, they then also charged her return postage of $14.95 £7.25 (to a uk address which actually costs £4.20) so they are actually making money on returns. When I queried they told me to suck it up, they are Australian so don't have to abide by any laws other than theirs. They only refund if you report it as damaged! Customer service is terrible.

They take longer than the estimated delivery time. Their sizes dont make any sense at all and the clothes fit weirdly. They only give you store credit for a refund, which they make almost impossible to use. When checking out they just automatically take your money without giving an option to use the store credit. If you need a response from them it takes them ages just for assistance in a forgotten password it took them days to reply. AVOID ORDERING FROM THEM!

Absolutely horrendous company to deal with. So firstly their tracking does not up date in real time there is a delay which is not helpful at all. When it was delivered to the UK eventually I wasn't home and the parcel was left outside my house (there was pics to prove it) and when I returned it was not there. I live on a fairly busy road so why RM would do this is beyond me. Ok contacting customer services they basically told me it's not their problem as they delivered it regardless. RM are directing me back to the merchant as that's who I've purchased with so they can put a claim in and refund me my money but white fox are having non of it! I will just contact my bank today and get a refund that way. They are the most unhelpful company I've dealt with and I will never purchase again from there. I was skeptical to begin with because of all the bad reviews on social media (don't trust all of them on here) but I still risked it and should have stuck with my gut! They will be boycotted soon anyway because you can see a lot of their customers have problems with them. Do your research before ordering or better still just don't bother! Go an buy from other companies like sister and seekers and adanola or even blakley (I have purchased from all and they've been amazing) this company will take your money and not give a care in the world for aftercare. Disgusting company overall

Was given a coupon code by them to get 10 percent off my order. Put in code showed it was going to work but did not. Try to contact them about it took forever to respond said ghey would give me a credit but never did. False advertising. Will never buy again from them

Be very careful if you are looking to purchase from the UK. Colour variations and sizes are not as shown on website. Read other reviews that say the same. Ordered mine 14th April. Had to return them to Australia to have them assessed. It has taken 8 weeks and all they will offer is a credit note. My advise is don't be tempted. One very unhappy customer, out of pocket over £100 having waited 8 weeks and now have a credit note! That I didn't want!😡😡😡

I would give this company a 0 star if possible. Ordered a sweatshirt and sweatpants on sale and it qualified for free shipping. Had to return sweatpants only for a different size. White Fox sent a return label and charged me $8 for returning it. They say they 'don't do exchanges'. They refused to honor the sale price on the 'reorder' and refused to help with the shipping cost on the 'reorder'. They sweat pants already paid $42 for now cost full price, plus shipping plus the $8 to return the original. Additionally! The return was sent back May 8th and not received and processed until after JUNE 8th. A MONTH!. Due to a birthday present, I had to pay expedited shipping, which once again, was a joke. It never came within the time frame disclosed on their site. I communicated so many times with this company asking for some form credit or at least honoring the original sale price of the pants and they refused. I will never order again and will tell everyone about this experience.

Before my first White fox purchase I would always see my sisters wearing their brand and it always looked so cute and comfortable. Just recently I bought my first few items and to say I'm obsessed with the quality and looks of there lounge wear is an understatement! I've purchased several more items and lately all my family and friends have been getting giftcards from Whitefox for their bdays because I want them to see how amazing the lounge shorts and sweaters are! Also as a sports mom its so easy to wear and comfortable!