Size chart is completely incorrect and sizes were far too big. Rather than pay for return of well over sized hoodie and chart in size guide, I ordered size down which was still too big.
Sent bellow complaint: Re: Order #AUS4******. I ordered according to your size chart for my wife but the medium track pants and hoodie are ridiculously too big. I need to get a smaller size, however do not feel I should pay the postage as the size chart is not accurate. Please explain how I can get a size smaller without having to pay the postage costs

Got the below reply:
As different designers and suppliers construct our garments, we are unable to provide specific measurements for all items. For reference for each particular product, we have noted the size of the model the size she is wearing and whether the item is true to size or oversized.

Kindly note that returns will not be accepted as faulty for irregularities with the sizing guide, as we have made it clear that this is a guide only.

(The size guide reflects body measurements, not the measurements of the actual garments).

Feel free to reach out if you have any other questions about our returns procedures!

I said this was unacceptable and got no reply.

This company is a rip off and should accurately reflect correct sized as I have oepederd 2 hoodies, shorts, t shirt and track pants and only the tshirt up is close to size guides. Now over $400 out of pocket and my daughters and wives birthday presents have been ruined by this company

I recently had an incredibly disappointing experience with White Fox Company, and I strongly advise others to avoid doing business with this organization. The level of customer service I encountered was nothing short of appalling.

Firstly, I received the wrong items in my order. Mistakes happen, but what followed was completely unacceptable. When I reached out to their customer service to rectify the situation, I was met with unhelpful and dismissive responses. Despite providing all the necessary information and proof, they outright refused to issue a 100% refund for their mistake.

Instead of taking responsibility and resolving the issue professionally, they insisted on offering partial refunds or store credits, which were of no use to me. The entire process was frustrating and time-consuming, leaving me feeling undervalued as a customer.

White Fox Company's handling of this situation demonstrates a clear lack of respect and concern for their customers. Save yourself the headache and take your business elsewhere. This company does not deserve your trust or your money.

I ordered a sweatshirt for my niece not realizing my wife had already done so too. I emailed them the same day and got an auto reply it may take 3 days to get a response. I got a response right after an alert that it shipped three days later. They were then able to email back and forth saying they will not help me. They stink.

Ordered sweats for granddaughter Dec 8 with 2-7 day express shipping. Order won't be delivered until after Xmas. They obviously cannot fulfill their orders in a timely manner as stated by other reviewers. Also, no returns…only store credit. I'll NEVER order from this ill run company again.

Although the products look great the process time for dispatch is horrendous and nothing like stated on their website. Despite placing my order almost 4 weeks ago it has still not been dispatched, yet I get emails every other day advertising more sales, discounts etc Please stop marketing more offers when you can't deliver on those you have promised already! I had an email to say one of my products is out of stock and has now been refunded, I am wondering if I will ever receive the other. It was a Christmas gift, ordered in November and has zero chance of getting here on time. Emails to customer service take days to answer. I would never use this company again.

I acquired a swimsuit a few months ago, used it during my summer holidays and my experience has been more positive than ever. The website is very easy to use for purchases, timely shipping, great prices, great choice and quality of clothing products, accessories, swimwear!

Placed order early March 2024. Received the items early April. Took a month, but okay. I get the items and the sweatpants are such horrendous quality - see attached pictures of the fabric on crotch area. I wore them once until I realized the issue. The pants are basically see-through and I emailed them about the problem. They asked for more pictures, and we were going back and forth for a week. After a week, they said alright please submit a refund request. Okay sure, I go to submit a refund request to see that I could no longer request a refund as that expired 5 days earlier - WHY didn't they tell me submit a refund request when I initially contacted them about a problem? This was intentional. It took a month to receive the products and after receiving I had FIVE days to submit a request for refund. Now they are not responding at all

Appalling behaviour from a company that calls themself professional! See attached photos … will never buy from them again!

Dresses were ripped, not nearly as close to what they were seen as on the photo. They refused to give me a refund to my original payment method and only offered 'gift card' why would I do that just to receive more sh*t quality clothes and even WORSE customer service!

When I asked for it to be taken to higher management my email was ignored. Not to mention almost 2 weeks to reply to my initial email!

Don't bother wasting you money or time!

Fixed my order issue right away and responded quickly on the first business day after sending an email. I love the quality of their clothes so it makes me want to continue to shop on the site knowing they also have great customer service!

Order a bridal shower dress 2 months before my event, two weeks before the month of my event I email them asking for and update on the shipping as it would not updated me. Their answer? Sorry don't actually have this dress anymore we forgot to remove it from our site… it's still up and for sale now… so I emailed them asking to speak to someone… months later still no response because they are a scam