Online order for 3 items placed on 2/21. Account payment for 3 items on 2/21. Email with shipping information received for 2 items. Contact via chat on 3/6 regarding charges and advised 3rd item was shipped on 2/26. No notifications or shipment tracking received. Advised that item should be received by 3/12. Online chat ended abruptly. It happened twice.

I've Have shopped at White House Black Market in Indianapolis, Indiana at the fashion mall and have had nothing but BAD service each time! The store is never busy and nobody will come up and help me! They just stand up at the register and ring. I used to shop with the store all the time and love the clothing and the service used to be great about five years ago. Now it is so bad that I don't even go shopping there anymore. It's so sad because my whole closet used to be full of White House, Black Market clothing, and I loved each piece. Hopefully the store can get it back together and be back to good customer service.

I bought a blouse on line and it came defective. I can't exchange it. I have to either return it to a store, or pay to return. And then, I have to buy another one. They say they have a return/exchange policy, but they only have a return policy. Pay to return a defective item, wait a month for your refund, and charge your credit card again for a new one, and hope it's not defective. The store at my mall doesn't sell petites... I'll never buy from them again.

The sales associates are helpful while buying. Some of the work tops are decent quality but I am very disappointed in the jeans. They started to wear thin in 6 months. When I spend so much money on jeans I hope they would last several years. I'll never buy their jeans again.

What a horrible company. If you have a return they charge you your shipping for it to get to you and then $7 to ship it back to them. So if something does not fit your out $16. The product itself was nice but just to big. However, I would never shop there again when charged these fees.

Whitehorse black market used to be good company to purchase but recently it looks like they are not making good sale so they raised price on all their items minimum $30.00 compare to few months ago, the quality of customer service for on line orders and quality of the merchandise are very low. Definitely do not recommend their items. They used to offer free shipping for 3 days for customer that do purchasing every day from them, now they removed the service. Their item quality especially on Tee-shirts are horrible. Do not recommend this company for purchase good quality

I spent well over $2,000 for a new wardrobe and a matter of two to three months. At the time they were offering 5% off each order once you hit a certain status. Recently they changed their rewards program. I am at what they call legend status. The problem is that they have no points history for me therefore I have no rewards available to me. I've tried several times to email their customer service and I get the most ignorant emails back from them. Recently all emails check at least 5 days to get a response! One says it should be there, the next email says I see someone else has already helped you with this. I can't imagine how a business like this can survive. I read recently that they were going to be closing at least 40 stores this year and it's no surprise to me. Though the quality of the merchandise is reasonably good, the quality of service they provide the customer after the sale is atrocious.

I bought a suit at WHBM for me to wear to work that fell apart after only wearing it twice & their return policy is so terrible that they won't accept a return even though their product is defective. A professional suit should last more than wearing it for two workdays in the office. Complete waste of money.