Williams-Sonoma

Placed an order at beginning of Jan and thinking of gifts to my family and friends for the Chinese New year. Two weeks later found out that the estimated delivery date were going to be March, so I called to cancel the order. 12 hours later, I received a shipping confirmation states the order has been shipped. So I rushed to call the customer service again to confirm my refund process. Then I had to wait almost a hour on the phone for the customer service representative to contact the carrier to cancel the shipment. Then 3 days later, I received partial of the order in front of my house. Then I had to call the customer service 3rd time asking about my refund. Then the 3rd customer service representative told me only if the sender receive the order then my refund would be able to process... Waisted all my time with the customer service and I have not even received my refund. Horrible customer service..

Was looking for a kitchen apron as a Christmas gift. The one I found on the Williams-Sonoma site was nice and pretty, which was what I was looking for, although expensive. I ordered it only because they promised it would be delivered before Christmas. Two days before Christmas, it hadn't arrived so I checked the order status. Backordered! New estimated delivery date was in February. No email, no notification of a late delivery. I tried to find a way to cancel the order on line; there was no way to do an online cancelation. Eventually, after much searching, I found the customer service number and called. The only reason I gave two stars instead of one was because the customer service rep was very friendly and the cancelation was quick and painless. But regardless, will not be ordering anything from William Sonoma in the future. This close to Christmas, it's unlikely that I'll find the sort of apron I ordered.

Purchased 2 gift cards on Dec 4th and was given an arrival estimate of Dec 15th. On Dec 16th both gift cards were shown to still be processing. After talking with multi people in their customer support, I was told that they cannot change the order or cancel the items until they are 30days past the posted date of arrival. They now have one card changed to delivery on the 31st, so now I cannot make any changes to that item until February. A complete joke of a company.

This is the last and final time I will ever order anything from Williams-Sonoma; I always thought that this store was of quality and higher end, however it has become a joke when it comes to delivering products. I ordered the Le Creuset Signature Enameled Cast Iron Round Wide Dutch Oven, 6 3/4-Qt., in Red. Nowhere did it state that this item was unavailable. I placed my order on June 2,2021, first they said it would be delivered 6/26/21, now they say it will be delivered 8/2 - 8/3/21. They take your money and then let you know that the item is back-ordered! On top of this, they say that your purchase is ineligible for return... UNBELIEVABLE... NEVER AGAIN!

My company's holiday order for 18 people was confirmed Dec 11 for hot choc set +marshmallows. They mailed the marshmallows which were rec'd by all 18 employees, but no hot chocolate. They sent the cancellation for the hot choc on Jan 8 after Christmas w/no accountability. I called 6 times B2B team for 2 wks to find out why they would mail marshmallows without hot chocolate and NO ONE CALLED ME BACK. This was so upsetting and unacceptable.

It's a con! I ordered 3 items and never arrived. They keep changing the delivery date. I ordered a smug frother on November 20th and still waiting! Complete con! WS have changed the delivery date 3 times and still waiting. It's March 16th! WS won't cancel my order. I called waited 30 minutes for representative who didn't want to cancel my order!

I ordered a juicer may 9th 2020 I get an email every month stating it will be delivered in 4 weeks, It's now Oct. 5th 2020 and I just got another email stating it will be shipped at the end of the month! I have tried to cancel the order and customer service just repeats over and over "that's not possible" I get it, covid has casused some issues, but come on there is just no excuse for my mothers day gift to be delayed into winter then to be told no cancellations on the order. Pathetic customer service! I will never shop here again,
A former loyal customer!