Winni

I'm order cake for my brother in law san... there service is good & the website is easy to access and looks good... It has Surprise Midnight delivery options... Thanks

Winni is worst site that I have never seen, unprofessional customer care that telling lie hole day and end of day they say "Sir commit to nhi kiya tha bas phone pe aise hi bola tha aapka order deliver ho jeyga" waooooo what a professionalism.

In sort.

Winni ruined your occasion if you order for them.

Very bad and unprofessional customer care.

No return policy(Total Fraud)

Thanks a lot Winni

I was searching for the combo of cake and flowers to gift my friend on his birthday. Winni provided me the best options with reasonable price. Really like the services.

Very worst service provider ever seen ordered cake around morning 10 for my 5 years old brother they confirmed it will be delivered around 6 to 6:30 in the evening. Finally they called us cancelled the order around 6 in the evening. There customers care people like Lokesh, Ansual, Mohit, Vishal and Hemanth not aware about basic ethics how to speak to customers. They reconfirm that deliver order by next day but they not at all responded. Completely a fraud service company it is. My advice not book order with them. Also they will not refund money properly even though mistake is from there side. Completely a cheating firm

Please do not order from WINNI... I had a very bad experience too.
I placed an order and they were suppose to deliver between 10 am - 2 pm slot. I tried calling the customer service but no one responded, finally received the gift at 2:45 pm. The products on their webpage is so different from the one I received.
I ordered for a combo, bunch of roses and chocolates and a greeting card. They charged me 1148/- and things sent to me are worth just 300/- PLEASE DO NOT BUY FROM WINNI.
Sohini

I got all the information accurately. However, the response was bit slow May be because of technical glitch. Please work on it to make it more quick in responses

Kayra was a wonderful girl to talk with. She is very supportive... winni cakes, good support from customer care team. Thats nice... great company with great employee thank you.

I have ordered few gifts for valentines day ans still they did not deliver any item. They are very irresponsible and they didn't even bother to answer customer queries.

Do not order anything from here. Look at what they had sent and what I actually ordered. On asking for refund never got the response from Punam Mehra (customer rep). They are running a scam.

Thanku niharika The service was excellent. I ordered my cake in the morning and it has arrived around 11.45pm as it was mentioned. Timing was perfect. Kudos to the organizing team. But I was not that happy with the taste of the cake(Red velvet).

It is good experience and helpful on your online assistance on the delivery details of order. All my queries are answered by your customer support person one Maya

They delivered foul smelling cake, which is not eatable. After complaint to customer care got pathetic response.

Not recommending to any one, do it at your own risk.

I am very happy with Winni, They are very professional and the flowers are as is shown on the website. I used to use Interflora, But I have stopped ever since I came across Winni, I have only ordered flowers for Bombay. I wonder how they will be internationally like in the US or Australia"

I HAD ORDERED AN ITEM FOR MY WIFE BIRTHDAY. I ORDERED 5 DAYS BEFORE THE BIRTHDAY DATE AND THEY CHEATED ME.

EVEN AFTER 4 DAYS OF ORDERING, THE ITEM ORDER STATUS IS SHOWING IN PROCESS.

PLEASE DONT BELIEVE WINNI.

THEIR CUSTOMER CARE PEOPLE SAYS DIFFERENT REVIEW AT DIFFERENT TIME

NOT TAKING PHONE CALLS.

WORST PEOPLE, NO COMMITMENT. I LOST MY MONEY..

This is a really good experience... while we all are suffereing in the critical situation. But winni really gives a excellent service in the critical situtaion also... the cakes was really superb. Even i dont have words to say...
Good job by meenakshi. Really appreciated...
Thanks to winni...

I ordered chocolate truffle cake but but they bring chocolate cake nd I ordered 1kg but they bought less kg... Don't purchase... It's cheating... Nd they should call to the number which I have given but they gave cake directly to birthday boy... Really unacceptable... Very worst very waste Plz don't order henceforth I will never open tis site for any occasion... My money oly wasted...

I have been using their services for the last 2 years and have sent cakes to my relatives for more than 10 times. Till date not even a single complaint has been received.

I ordered plants and Budha miniatures worth of 3200rs. They gave the worst plants, soil and pots I have every seen. The pictures on website are so deceiving. They missed out packing the budhas along. The soil is so poor, the plants are week and going to die. The soil does not hold the water for the plants. I told them about this and they say that the plants are fine and they will grow. I have a hundred plants in my house and I am telling you these plants wont live in this soil or pots. Paying 3200rs is a ripoff. Be careful with these guys. Its not worth the money.

If you want to order a cake for an occasion from Winny's, then be prepared to cut it the next day or later because it will never be delivered on the day of the occasion! I ordered a cake for my anniversary - and it got delivered in the evening next day. When i asked for a refund - they said their terms and conditions mentions delivery in 52 hours! While their website took my order for the same day. PLEASE SAVE YOURSELVES the harassment and boycott this PATHETIC Company which has an even more pathetic so-called customer support staff that did not pick up the phone the whole day. They say (on email) they will compensate for the frustration but it was more frustrating to talk to their customer care representative AKANSHA (after 2 days when they finally picked up) who just kept repeating pre rehearsed lines.

Worst service i will suggest you not to order anything! They might be 2-3 guys running the company who dont even know how to talk to their customers! I ordered a cale n want it to deliver in midnight as they didnt and deliverd it next day in evening when i asked them to refund my money they said we have a legal team and will not refund my money, a girl named sneha was so rude to me and threatening me not to refund and said i can take legal action as they have legal team too!

My number is *******928 (ashish)

I had ordered a pull up birthday cake for my fiancé in Goa. The website shows a picture perfect cakes for every occasion which make anyone fall for it and want to order. I paid around 1600 plus 300 service charges for the cake since it was listed in the premium category but when my fiancé sent me a pic of the cake I was shocked. In reality what they deliver is far from it. Its rather not even close to the regular bakery standards. The writings had smudges and the worse thing they could have done was over write the letters again with a diff colour… I was very embarrassed since the cake looked horrible. It tasted very different and dry and loaded with sugar, even a novice would make a better cake.

After all this drama we called the customer care forget being apologetic the agent told me "the Flavour is the same" my god if I wanted only the flavour I would have ordered another cake a normal cake which would have been less costlier I told the same to the agent then he was like as a good gesture will we will give you 200 rs in winni wallet I was shocked it's not the matter about money but the courtesy to acknowledge the fact that the cake look far from the pics they have put up online. I am taking this up in the consumer forum. Please never order from this place. The

Please stay away from winni. They serve you poop cakes. Please do not go by the pictures on their website its all fake … should be tagged as a fake company.

I can produce all the picture proofs on demand.

This is a fraud company. Looks like the owner Sonali Gour, set it up to loot people and shoo off... The chat agent just said Hi and for last 45 minutes no response... and sadly all reviews are like that.

Below is the chat

Niharika Welcome to Winni!
How may I help you today?
Want to check whats hapening with my order

**********

Its already 4:00PM is it going to get delivered or i have to fight for a refund

Are you there?

Whats happening... no response for so long on Chat

Are you going to reply?

If you cannot arrange the delivery as promised by the agent on the call, then i want to cancel the same and i need a full refund...

Winni has hired dumb people i guess... who dont know how to provide customer service

All reviews on Trustpilot are of complaints. I think I will have to take this company to Consumer Court

+30 minutes and still waiting for a response.

I'm keeping a record of call & chat to file a consumer complaint so the chat will remain on

Very good experience for me. Service is very speed and customer service is very appreciable. I would like to mention one of your customer service executive, MISS MALTI RAI for being very kindful and helpful. She is helped me a lot for my whole ordering process.