Winni

I would love to buy again from this wonderfull application, Thank you team, for making it possible this even during covid, and reach our special ones.

Very proactive customer service. Good service by Ms. Rashmi. This is my first time with winni & I am sure my neice will be surprise when she recieves it in the morning.

The worst experience one can face on a much awaited birthday of my daughter. Ordered a cake well before the delivery date & got an email confirmation that order will be delivered by 3 PM on 14th Feb. After a futile wait & trying to call/chat/email with their customer care no response. Finally went to a local bakery and bought a simple cake. Big embarrassment in front of guests & daughter's friends as she was expecting a photo cake & the party was supposed to start at 5 PM. To our surprise we got a notification at next day that cake has been delivered. After repeated calls and mail finally got hold of a (Pseudo) customer care agent who sounded like a pre programmed tape recorder who casually tried "apologising" to end the conversation. One of the guys even offered to get it delivered on 17th Feb! Are you people insane, don't you follow simple human logic that if a birthday cake is ordered it has to be delivered on that date only, & not offer delivery after 3-4 days.
I have faced similar treatment in October last year. Heads up to all those people who don't have a bakery shop nearby as they will ditch you for sure, guys pls don't trust these jokers as they do not value you as a consumer who spends his hard earned money for their loved ones on a very special day celebrated only once a year that too for a kid aged 5 years.

Here follows a automated reply that they apologise blah blah blah... And to contact their Pseudo agents for problem redressal

Shivi was the customer representative, she understood our request and raised a request to deliver the cake after 6pm as requested by me, so as per words doing well..

Cake is very Beautiful nd delicious, very nice service provided by simran ma'am, thank you so much, I am very much happy. Good customer support, updated my concern properly.

I especially liked the way of your service to customers. The response is very quick. And yes, Sakshi, she helped me with lots of queries. Special thanks to her.

Very nice staff to coordinate with any customer.
Really impressed and much appreciated. Will consider to all my friends to use the app for any kind of good expperience

The Chat option really helped me. Product is very helpful And useful. I enjoyed it. I advised to persons use it for your benefit. Best wishes to you Shalini.

I wanted to check if my order would arrive on time using the chat support and my query was addressed immediately and very courteously by Kayra. Excellent customer support.

There was no message written on cake. Cake delivered prior to the time I selected. And for the fixed time delivery I have paid 250. Ferns and petals are far better than winni.

Cheapest rose you were provided, where all were almost dead! I'll never buy/order from you ever. Make sure other won't get involved with you too, so as they can be from you cheaters.

Except for the delivery time confusion the work was done good and products were delivered on time. It was a surprise gift order to celebrate the birthday of my old long time friend.

Guys please dont order from Winni, on 12th evening i ordered for a chocklate truffle cake for my wife birthday they have sent an other cake with a different personal message, these guys dont give you a refund nor they wont return the money, pathetic customer service, until now i didnt recieve cake nor money, dont go for it. There is a customer representative called Brijesh Bhatt one moron doesnt undertand the value of customer service nor gratitude. Bad delivery i have complained in the national food forum as well. I will share in across on all forums. Cant give them one also -

The cake one ordered was chocolate truffle and not good review on the taste and packing from my brother and family. I could seriously make them happy even. I am far from them. Thanks winni team..

Tasty cake and fast delivery, Good taste and hygine products. I'll keep ordering from Winni. Very nice service provided by Simran ma'am awesome experience thank you Winni :)

The cake was broken and damaged at the time of delivery. No proper and immediate response from the customer support. Also, the cake was not exactly the same as how it was shown in the order picture. Just plain on top with the wishes text! I would not order again through Winni and would not recommend to others as well!

Moreover, they charged 200 Rs for the specific time delivery + 200 Rs for delivery charges + additional charges of 150 Rs for my mistake in entering the wrong pin code of the area which was collected from the person to whom I sent the cake as a gift! In their website, you cannot enter mobile number more than 10 digits. So how does a sender who lives in a foreign country can enter his/her mobile number with the country code? And they say that since they could not reach the sender in mobile, they collected the additional charges from the recipient. That was really bad and they SPOILED my surprise!

For 1/2 kg of cake with a bamboo plant, now I spent 1848 + 150 + my time talking to customer support + recipient's time talking to customer support. WASTE OF MONEY and the cake was also not delivered at the specified time. WORST overall!

Thnku for your service... On behalf of us you people are giving surprises to our loved ones... I thank evryone who are in this work... I wish my surprise would be memorable for him

Hi this is the first time that i am ordering online from WINNI
I wanted to deliver a butterscotch cake and i wanted to get it delivered on the same day
I somehow got into a chat with Sakshi (one of the employees) and this lady helped me a lot in providing with quick and relevant information due to which i placed my order successfully
Kudos to her and all the best to her

Thanks in all way to winni. Winni ne aaj jo service aaj provide krvayi muje was very great. Jha muje delivery chaaiye th wha koi b online deliver nhi krva rha th but finally winni successfully delivered

Order # *******8756

Delivery time: Not met. Despite many follow ups delivery was delayed.
Not delivered what was ordered
Made in some place - not fresh

Wont Recommend at all

I HAVE ORDER FOR CAKE FOR VALENTINE BUT AFTER MANY FOLLOW-UPS CAKE NOT DELIVERED AS PROMISED BY WINNI ON 14TH FEB'2021 AND STILL NOT DELIVERED. KINDLY REFUND MY AMOUNT BACK AS YOU ARE NOT ABLE TO FULFILL YOUR PROMISES AND NOT ABLE TO DELIVER ON THE DATE OF CEMLEBRATION. IF DELIVER TODAY-LATER IT WILL BE RETURNED/NOT RECEIVED AS IT IS OF NO USE NOW.`

Placed An order and was delivered in 4 hrs amazing Service! And Simran from Customer service was really helpful she helped me get time to time update so the item reach my fiancee!

For me the best company, always with are its excellent service, excellent quality and punctuality. Good products, great variety of production time and fast shipments. Thanku Renuka