WorldRemit

I tried sending money via worldremit on Sunday for a purchase and I followed all the instructions. Everything was good until I received an email stating that my transfer was canceled and my account disabled. I called my bank right away and they told me i had to wait since the transaction was still pending and it was the weekend. I decided to call Worldremit and I was on hold for less than 2 minutes. I spoke with Roxanne who assured me that my transfer was voided/canceled. Today is Tuesday and my pending transaction is no longer on my bank statement. After reading all the reviews, am just glad I got my money back.

Can u improve your app to have a specific line for MIDDLE NAME? I have used your app 3 times and 3 times I have to double send the money just because theres no middle name. Then you cannot amend the transaction so now I get double charged on my credit card. Why other apps like Remitly and Iremit can make this an easy transaction while you always make it a huge hassle for me considering you are charging me $11++ everytime for this kind of service? I'm sure I'm not the only one experiencing this kind of problem from you. Its not a complicated fix that you cannot manage and I hope u do it asap because you will be losing a lot of customers!

The first transfer to an African country went alright(ISH). I had to upload pictures of my ID etc. Then, after a week or so, I started the next transfer and was asked to upload my ID again. So I did. Then at the third transfer, again I was prompted for my ID. I cancelled the procedure. At the next log in a free weeks later it wouldn't accept my password which I had thoroughly noted down. Always wrong, so I clicked on "new password", got the link clicked it, entered new PW. Log in "wrong PW". Now I pray every night that their bankruptcy may come very soon. I don't want to waste my time an health on websites like this one.

Was with them for years and then my account was hacked from their website. Went back and forth for days trying to get money back and finally get everything resolved. They take no responsibilities of anything and their customer service was awful. Try to trust them again and after a few months, I could not get into my account. When I called them, and waited 20 minutes for a service representative, they told me that my account was not usable because I did not meet the requirements as a customer. I! I did not meet the requirements of a customer! Really? Use ANYBODY else but them!

Customer services are very poor, my WorldRemit account was not working for two weeks now. And when I try to log in they tell me wrong password and I've tried many times to reset my password it says "something went wrong try again later" and they tell me to go to faq something and when I go there it doesn't help me. And when I call the customer service number I can't get any help because they refer me to the faq page that wont help.

I hope they will reply to me here.

Terrible service.
Been sooo stressful and still money has not gone through. Been 6 days and I'm still waiting.
Rarely had updates unless I chase myself..

My remittance has been pending for over a week. I have followed up numerous times with customer service and they indicate that the delay is with their "local partners" who apparently do not respond to their urgent request for an update. STAY AWAY FROM THIS COMPANY. They cannot provide with a time frame for the completion of the transfer and have no regard for family emergencies. If you cancel the transaction you will be waiting for the money for another 2-4 weeks. Just awful service.

I attempted to send money to my wife in the Philippines using my debit card using World Remit. World Remit sent me an e-mail saying that the transaction had been refused and the account disabled. They also debited my bank account.

When I inquired as to why they refused the transaction they replied that they would not tell me, but we're going to submit my account for review. Which I did not ask them to do.

Now I get an email from them saying my account has been reenabled. But said nothing about the money they took.

Meanwhile they still have my money. What they are doing should be criminal.

This company authorized $3000 on my bank account (which they recommend you use) - money which I had to urgently send to my elderly parents for emergency surgery. Then, they did NOT send the money, CLOSED my account, refused to explain why, and then failed to take the required steps (as stated by my bank) to release the hold on my money! As a result, I had to take a cash advance on my credit card in order to send the money because the funds were unavailable for 7 days! Their representatives are incompetent and unhelpful. They refuse to provide any information about how they work, what they require from their account holders. As I understand, they don't have any vetting process to ensure that accounts are legitimate because that would entail costs on their part, and they then take the easy way out and close any accounts that they don't like for any random reason. STAY AWAY unless you want to experiment with a terrible company and lend your money to them for free.

WorldRemit Rwanda operates like a bogus money transfer agent. There are no clear contact details. The phone number provided doesn't work. Response to queries using alternative contact services is super slow. Money remitted over 7days ago hasnt reached the recipients. Its a shabby operation that should be closed. I still await resolution on my remittance from 5April as are some colleagues who used this same service a week ago! It seems I have been scammed. Where should I report this?

Several times in the past month the service has been down both World Remit and its affiliates so the claim. Twice in less than two weeks they claimed affiliates in the philippines are down for technical issues.

Now, June 30,2023 I sent a small amount which has been tide up now 5 days. I support children in the Philippines from basic to critical care and need. During this 5 day period I have been on the phone for hours trying to resolve what they and no one else can. Horrible and total S.t operation.

Today I try to sign in and my account has been blocked. Hence I am on hold again.

I would lik eto get th emoney back...LOL

I've never experienced such a unprofessional an d un qualified situation in my life.

Feel free to call *******141

LaVar

Due to WorldRemit's transition to a mobile-only app, our company has decided to discontinue using WorldRemit for payment services. Key concerns include:

Reduced Accessibility: The mobile app is less accessible for those accustomed to desktop transactions.

Screen Size Limitations: The smaller screens of mobile devices make managing financial details more challenging.

Security Issues: Conducting transactions on mobile devices, particularly on public networks, raises security concerns.

Exclusion of Non-Smartphone Users: The move to mobile excludes customers without access to compatible smartphones.

Technical and Compatibility Problems: The potential for app crashes and compatibility issues with certain smartphones.

Connectivity and Data Use: The need for a stable internet connection and the consumption of mobile data can be problematic.

Multitasking Inefficiency: The mobile platform limits the ability to multitask effectively compared to a desktop environment.

Given these considerations, the mobile app is unsuitable for our payment processing needs.

The history of service from Worldremit has been fabulous and I could never complain about it, until now.

Sent money, with a promise of minute delivery, now it´s two days, cash has not been received. Customer service is HORRIBLE, NON EXISTENT. The indication is 5 minute waiting time, turns out to 30min to 60 minute waits, or hang ups! Deliver the cash or refund it! Need to pay for my parents medical bills urgently!