WorldSIMReviews 514

We took delivery of 2 NEW Sims to replace our OLD Sims, and take over their numbers - ************** and **************.

After some problems the NEW Sims worked on their numbers, but when they were transferred to our OLD Sim numbers and £Sterling credit converted to US$ we have not been able to use our phones - we can call OUT, but nobody can call IN. We have lost hours of our time "chatting" with your support people, but we have no success. This is totally unsatisfactory.

WorldSIM are actually scamming customers real badly as they claim that you get cheap or free roaming (receiving / making calls) when you are abroad.

BUT what they don't tell you is that for many of the people who call you, they can end up paying almost £1.00 a minute (in many cases) to call you. This means if someone calls you for 1 hour they would have a bill of around £50 just to call you, on what seems to be a UK number but in fact, is an Isle of Man number and those numbers incur a charge, or in WorldSIM's case their numbers are chargeable to call when dialled from UK networks.

WorldSIM has known this issue for 5 years as it was reported to them when people complained to me that they called me on my WorldSIM number and had a £30 bill for roughly 30 mins of calling me.

At that time, the WorldSIM team all knew about this issue (it wasn't a surprise to them) and they made up same lame excuses. They cheekily refused to refund the money that UK callers were charged to call their numbers.

5 years later whilst on another travel, people who called me on the WorldSIM number got large bills with one of the callers getting a bill of almost £100 for calling me for less than 2 hours. As usual, WorldSIM knew about the issues, made their regular deflection statements and refused to compensate the callers.
It's just a shame that they make money from customers whilst having this major costly flaw which they try to keep a huge secret.

I am surprised that WorldSIM still operates in the UK when many people who call their numbers receive these major charges.

The issue is not new, they don't inform their customers that people who call them will most likely get huge call charges, they don't inform the callers and they don't compensate. My guess is that most people who only call a WorldSIM number for a few minutes won't realise they are being charged and only those who make long duration calls get a large bill and notice.

WorldSIM seems like the scam of the decade and has cost me reputation and money.

We bought a WorldSim Pocket WiFi device onboard a SQ flight to SIN in January. Our credit was instantly used up while setting up the device in the transit area of Singapore airpot without actually being able to go onto the internet. Having arrived in NZ we contacted WorldSim for help. I must admit the guy I spoke to (using free WiFi from a restaurant) was quick to respond. However he told me we'd been using the 'wrong' network and I would need to top up if I wanted to continue the service. Of course we did, since we wanted to use the device while travelling. I asked how to find out what the 'preferred' networks were and how to connect to them - but only got vague answers.
The idea of the device is brilliant - but I'm hesitant about topping up any more money, before travelling to the US, in case we lose it all again. HELP!

I ordered (AND PAID FOR) my World SIM card almost 2 months ago, and originally the order was delayed because APPARENTLY they needed to verify my identity. This in itself wouldn't bother me, but they never told me they needed to! So they just didn't ship the card and by the time we sorted it out, I had left already. We made arrangements to send the card to my first destination on my trip, but they put the wrong address, so after 1.5 weeks or waiting, I find that the item was being returned to sender. I gave up and asked them to send the item directly to a post office so I can pick it up (hoping it would be quicker) and I was told they would ship it out immediately (I only had 1 more week in that location). After being told 3 times that the item would be shipped immediately, it still hasn't been shipped and I leave in 2 days! Overall the customer service has by abysmal and they make promises that they don't keep. Every time I call the customer service, I speak to another agent and have to fill them in on the entire history, despite having the order number and ticket number for the issue! I have to double check with them for every detail, and I have to call back in every day or 2 to check up on what is happening as I haven't received any information regarding the issue! Terrible customer service and I can't even get the stupid product! It has been 2 months!

The U. K. number provided will not accept any incoming international calls, including those made from their own recommended roaming partner networks.

Their technical department has been working on it for one week, and finally customer service told me that if the WorldSIM card doesn't work it's my problem, and I have to contact each and every one of their roaming partners to ask them to fix the problem with the WorldSIM sim card. They even told me to provide them with feedback from their own roaming partners about the cause of the problem. They also refuse to refund the cost of the faulty WorldSIM card.

If you need reliability and good service, look elsewhere.

I agree about WorldSim. I had one of their sims 10 years ago and used it for years while I was living outside the UK it made calls cheaper.

I recently bought 2 sims, 1 doesn't work and the other does work but I have been unable to make a single call from it, only receive.

I asked their online chat help desk if there were any charges for incoming calls I was told no, only to find out once I was travelling that there were charges on weekends etc. I was charged $30 for a 10 min call that should have cost $3! Had to call and scream to get a refund and even then was told it was a "goodwill gesture".

The phone regularly cuts mid conversation, my friends have told me that they have got through to random people while calling my number. And most recently I was charged $20 for a call I didn't make, to a number I don't know, in a country I know no one. It's been a week since they started to 'look into the issue' and still no one is getting back to me all they say is speak to our online help desk! What's the point if no1 is dealing with the issue.

They are dire, a waste of time, added stress when you're on a break and don't want that, and you always need to be near a PC/internet to get to the helpdesk!

Don't trouble yourself, they are thieves, untrustworthy, terrible service, and unreliable!