We have used the WorldSim on holiday in Thailand without any issued. It was a live saver as a holiday must when travelling.
Thanks to Daniel and Nancy! These are wonderful flawless IT support staff. I hope to meet them again next time I am online!
I HAVE UNLIMITED ACCESS TO RECEIVE/MAKE PHONE CALLS AND ACCESS TO INTERNET 24/7 WHEREVER I TRAVEL. THERE IS ALSO A CONSISTENT AVAILABILITY OF TRAVEL ACCESSORIES ALL YEAR ROUND,
It's not very expensive for the amount of data and minutes you get. The service is also superbly good! They stay with you until you are 100% happy
The customer service I received from World Sim is excellent My transaction was completed quickly and the comer service reps are very polite and knowlegable
Bought my Wifi modem with £50 preloaded credit and used it in Austria... credit all swallowed up within 24 hours... VERY UNIMPRESSED AND DID NOT BOTHER TO TOP UP. Never again...
The data SIM card is very useless as it does not work. I sent it back and they sent me another one with the same result lost my money and time
I have used this company for years but it has just deteriorated progressively over time to the point where it's now completely dysfunctional. An employee currently in Spain contacted them this morning it said that their phone line (UK) was not taking calls then he got eventually through to someone on another line it asked for a number to call him back on but it seemed like the whole system is not working he's not keeping his fingers crossed because I warned him it's very unlikely they will return the call.
I don't know what has gone wrong with the company it used to be really excellent but it's so bad now it's frankly completely on usable and when you look at the reviews you can see that people are not even getting the product it's quite obvious they are tottering on the point of collapse.
The only place this card ever works is in the UK! I have tried it in AU, NZ, Spain, Germany, Mexico, US, Canada etc and it's a complete and utter waste of time occasionally you can use it to receive calls but can't make calls out other times it won't receive or enable you to make calls. Frankly it is the most horrific option for travel and causes so much stress it is absolutely 100% best avoided. If you contact support they go to all sorts of nonsense about taking the card out putting it back in waiting two minutes it just goes on and on I have another card from the Channel Islands which you just switch on and it works every time I just don't understand why with WorldSIM there is so much complication and nonsense. Looking elsewhere you can see that the whole service is clearly an absolute joke unless of course it's one of these positive reviews or something referring to someone called Annie which seems to be some sort of reply by the company themselves. I looked on Trustpilot and it was quite obvious that the reviews were in many cases false, why on earth Trustpilot themselves have not identified this I have no idea because it must be absolutely obvious to anyone with an ounce of common sense.
No single delay. Instant response and top up within seconds. The site is easy to access and the online chat staff quickly responded to my request
E-commerce platform is not operational. No link between the website transactions and the call centre.
Nightmare trying to get a refund from worldsim for faulty goods. Lucky I paid with paypal and got a full refund
I had a question about the settings and was immediately in contact with Matt. He helped me perfectly with all settings.
Very satisfied with prompt delivery of my purchases and with assistance via online chat in setting up my new hot spot
Thanks to NANCY, Great support and assistance. Good service from WorlsSIM Teams. Thank you so much. Najib. O From Morocco.
I managed to get a great discount on the top up of my number thanks to Daniel.
I will definitely recommend World SIM.
I have been using worldsim for a while now, and I love it, very easy to stay in touch with family and friends on the road. I recommend it.
Jonathan was a lot of help, was able to resolve the doubts I had clearly and swiftly in a very polite and professional manner.
Thank You World SiM
This was the first time I have done this top up and Allen's assistance and advice guided me easily through the process. Thank you Allen
I needed to transfer a balance from one sim to another. The help and guidance I received was excellent making the whole process super easy.
Simcard works everywhere, easy to pop up and set, and they have good support service (ive talked with Nancy who helped me fast and solve my problme)
Overview
The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members