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Worthy has a rating of 4.7 stars from 433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Worthy most frequently mention entire process, great experience, and customer service. Worthy ranks 2nd among Diamond sites.
After the sale I had to contact Worthy two times as to where our money was. Although you are told it would take 10 to 15 days, our money took a bit longer. We bank with an international bank not a local institution so the length of time was unnecessary.
I sent in a ring and a necklace to sell. They had me take a picture of the ring and send it to them. In none of the communications did it say that the items had to meet their criteria to sell them. I mailed the items the next day and the day after that, I got an email stating that my items are not the kind of items that they want to sell. They had not even seen the necklace yet. The items arrived at their location and the next day they sent me another email stating that there was not enough demand in their marketplace to sell my items. They wanted to return them to a staffed fed ex location two hours away from me. Went thru all the rigamarole to get my items sent back to my home address. Would not recommend them unless you have very high-end jewelry. Apparently, that is all they are looking for. They should screen items better to save people time of sending their items in.
From start to finish I was guided on the process of receipt of rings to photos and grading as well as auction setup. So happy with my sale!
I was a little disappointed in the sale price but overall the process went smoothly.
Hi David,
Thanks for taking a moment to share your feedback. Feedback such as yours helps us to continue to improve on the services we provide to our sellers. Should you need any assistance selling any other pieces, please don't hesitate to let us know. We'd be happy to partner with you again.
The Worthy Team
The upfront part was a little challenging because i felt like i needed a little more detail - once that eventually came through the rest of the process was great.
I ended up getting a little less than I expected but it was SO much easier than other options, it was wroth it.
Hey Sarah,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
Excellent communication throughout the process except when it came to valuing the ring
I was not told it would be valued based on the largest stone and no additional value added to all the other stones surrounding it
Hi Mary,
Thanks for taking a moment to share your feedback. Feedback such as yours helps us to continue to improve on the services we provide to our sellers. Should you need any assistance selling any other pieces, please don't hesitate to let us know. We'd be happy to partner with you again.
The Worthy Team
Abbey Marchant was fantastic in helping me sell some jewelry. Definitely recommend Worthy and for sure Abbey! She's very responsive and does a fantastic job helping you get the best price for your jewelry.
Hi Laura,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Abbey provided you with quick and helpful customer service. Providing prompt and accurate assistance is a top priority for us, and we're glad to hear that she made your experience enjoyable.
Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
Worthy was incredibly helpful with my 2 carat oval. Vera actively communicated with me and the team constantly updated me throughout the process to give real time feedback. I got tremendous value, significantly better than other of the other alternatives I pursued. I wouldn't hesitate to recommend Worthy to anyone interested in their services.
Products used:
Diamond and ring
Hey Jason!
Thank you immensely for sharing your experience with us! We're thrilled to hear that you found our service incredibly helpful and that Vera and the team provided you with constant communication and real-time feedback throughout the process.
Delivering transparency and ensuring our customers feel informed every step of the way is paramount to us, so it's fantastic to know that we could exceed your expectations in this regard. And we're absolutely delighted that you found tremendous value with us, especially compared to other alternatives you explored.
Your recommendation means the world to us, and we couldn't be happier to have earned your trust and satisfaction. If there's anything else we can assist you with in the future or if you have any questions, please don't hesitate to reach out. Thank you once again for choosing Worthy!
The Worthy Team
I had never had any experience selling jewelry before I decided to give Worthy a try. The two pieces I sold had no sentimental value, so I wasn't nervous more curious. I can't say enough about Christine and her team. Once the items were in their hands, they saw to the appraisal, the cleaning, the photos and the auction. One item sold over reserve and they kept the bidding open for an extra period of time to ensure I got the highest amount possible.
If you're considering selling unused or unwanted pieces, I highly recommend Christine and the folks at Worthy.
Tip for consumers:
Worthy takes care of shipping your jewelry to them via FedEx. They make it so easy!
Hi Cheryl,
Thank you for taking the time to share your experience with Christine! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
I wasn't sure exactly what was going to happen when we sent in the diamond ring. But I was pleasantly surprised by the attention to detail that Worthy provided. Keeping us informed as to what was happening and when the ring went to auction each bid that happened. It was a great experience.
Hi Teresa,
This is exactly what we strive to do! Congrats again on the sale of your diamond ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
Great customer service and I got a fair price for my Rolex. Worthy kept me apprised during the whole process and money deposited into my account. Would highly recommend.
Hey Nancy,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
I am super happy and everything happens as they say it should go. Step by step, they lead you through it and communication is great! Highly recommend.
Hey Sheryl,
Your feedback means so much to us and we're so glad we were able to help you sell your item. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!
The Worthy Team
The agents were friendly and professional...the service and results were great. A local jeweler offered less than 1/3 of what I received after the fee was taken from the auction sale amount.
Hey Angela,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
I sent my old engagement ring to them and they kept me informed about every step of the process. They continued to work with me until a reasonable bid was made and accepted! Thank you!
Hi Heather,
This is exactly what we strive to do! Congrats again on the sale of your ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
I sent in a Rolex watch and Worhy evaluated the watch and helped set a reserve price. When it went to auction we received above the reserve price.
Very pleased with my dealing with Worthy associates.
Hi Janice,
We appreciate having had the opportunity to partner with you on the sale of your Rolex. We're very focused on helping you get the most for your pieces and it's even more exciting when the outcome exceeds your expectations! Congratulations again on your recent auction!
The Worthy Team
From start to finish a great selling experience.Easy directions great follow up and clear communication. HIGHLY recommend Worthy.Many Thanks
Hi Lesley,
This is exactly what we strive to do! Congrats again on the sale of your jewelry. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
Great communication and overall experience! Christine was very attentive and their response was always quick and very helpful.
Hi Jordon,
Thank you for taking the time to share your experience with Christine! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
They lost two of my rings in transit and refuse to provide any documentation or to give me the fair value for my rings. It's been almost six months of an absolute dumpster fire. They won't respond unless you hound them, and they talk down to you when you try and get any information from them. They're supposed to have insurance for jewelry when you send it in to them through FedEx and then separate insurance to protect your jewelry through the whole process, but the way they're reacting it making it sound like they have no insurance at all. It feels a lot like they only have one or two employees and that there's no actual professional working with or for them. I never saw a gemologist report from the ring I first sold with them, even though it was supposed to be provided. And now magically my information from the one ring I sold with them last summer and the information on both of their rings has been "accidentally" deleted from their website.
Tip for consumers:
Absolutely do not use under ANY circumstances!
Hello Fay,
We acknowledge and understand the seriousness of the concerns you have raised. To confirm, a member of our team has been in direct contact with you since the concerns with your jewelry's shipment were first observed. As a reminder, you can still view the FedEx tracking ending in -0711 on fedex.com to confirm that FedEx initially received your package. Unfortunately in light of there being no additional movement on the tracking, FedEx ultimately concluded your package as a loss after they were unable to locate it.
Although it is extremely rare for a package to go missing while being shipped by FedEx, we have insurance coverage in place for this very reason. Our insurance policy provides coverage reflective of the services we offer. As pre-owned jewelry being sold through a secondary market, jewelry is eligible for coverage up to its current resale value. Documentation such as a detailed purchase receipt or a grading report highlighting your jewelry's unique characteristics greatly help in substantiating the claim and determining an accurate resale value range. It is important to note that you were requested to provide any available documentation however we have only received photos of the two rings you indicated you shipped to this point.
When reviewing your past communication with our team, we can confirm you were advised of the steps we would be taking to investigate the concerns and to assist you further. In light of the severely limited information available for your jewelry, this did influence what steps our team could take. We're sincerely sorry if any past explanations did not thoroughly address all of the questions or concerns you've had. A senior member of our support team will be following up with you directly to discuss this further and determine the most appropriate path forward in getting it resolved.
Thank you,
Worthy Team
UPDATE**
Dear Fay,
It has been 3 months since you first left your feedback, and we have still been unable to connect with you to provide a resolution. We have reached out multiple times through both email and phone calls, and remain eager to address the concerns you raised. Our team is dedicated to finding a satisfactory solution, and we kindly request that you respond to the senior member of our team at your earliest convenience.
Thank you,
The Worthy Team
Once I finally got around to sending in my ring, the process was so quick and easy! My only regret is not sending it sooner. I received a fair price and payment as expected.
Hey Jennifer,
Your feedback means so much to us and we're so glad we were able to help you sell your ring. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!
The Worthy Team
It was a stress free, quick, and experienced sell. The return of an item was quick with no postage and my money from the sell was in my account quickly.
Hi Laurie,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
Each phase of the process was handled with experience and professionalism. Every Worthy representative I communicated with was knowledgeable and efficient
Hey Marcia,
Your feedback means so much to us and we're so glad we were able to help you sell your item. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!
The Worthy Team
Life can get rough… at some point you have too take out the old by making room for the new 😍… such a delight & great company to work with keeping transactions smooth & efficient! Worthy associates walk you through step by step keeping it simple & easy… really enjoyed and loved working with everyone and when I felt uneasy they were right there by your side assisting as needed! Truly a grand experience built with trust 🙏🏼
Tip for consumers:
What a great experience and they walk thru every way…
Products used:
Sell jewelry engagement ring
Hi Nina,
We appreciate having had the opportunity to partner with you on the sale of your piece. We're very focused on helping you get the most for your pieces and it's even more exciting when the outcome exceeds your expectations! Congratulations again on your recent auction!
The Worthy Team
First time to sell watch by auction. Was a pleasant experience. Easy to do and was kept informed by Worthy staff all along the way.
Hey Tommy,
Your feedback means so much to us and we're so glad we were able to help you sell your watch. Don't hesitate to reach out should you need help selling any of your other pieces down the road!
The Worthy Team
Abbey was very helpful! They kept me apprised during the entire process. They deposited the funds a week later.
Hi Barry,
Thank you for taking the time to share your experience with Abbey! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
Excellent communication and timely response from start to finish
Hi Kevin,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
Gain trust and grow your business with customer reviews.
Selling an old engagement ring in 5 easy steps: https://www.worthy.com/sell-jewelry
Using Worthy's online auction platform you can get more for your jewelry without leaving your home:
1. Free Estimation-Tell us about your ring and provide an image, we’ll help you gauge its resale value
2. Insured Shipping- We’ll make sure your valuable arrives at our headquarters safely, with insurance coverage of 150% of its estimated resale value
3. Complimentary Grading-One of our esteemed grading partners will verify and describe your valuable with highly detailed, accurate descriptions
4. Professional Photos - Our in-house photographer will take HD 360 degree photos of your valuable, showing off every impressive detail
5. Personal Auction-Using the professional photos and grading, verified buyers from around the world are invited to compete for your ring. Just approve the highest bid, and the money is yours.
Hi Carole,
This is exactly what we strive to do! Congrats again on the sale of your rings. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team