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Worthy has a rating of 4.7 stars from 433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Worthy most frequently mention entire process, great experience, and customer service. Worthy ranks 2nd among Diamond sites.
After the sale I had to contact Worthy two times as to where our money was. Although you are told it would take 10 to 15 days, our money took a bit longer. We bank with an international bank not a local institution so the length of time was unnecessary.
I sent in a ring and a necklace to sell. They had me take a picture of the ring and send it to them. In none of the communications did it say that the items had to meet their criteria to sell them. I mailed the items the next day and the day after that, I got an email stating that my items are not the kind of items that they want to sell. They had not even seen the necklace yet. The items arrived at their location and the next day they sent me another email stating that there was not enough demand in their marketplace to sell my items. They wanted to return them to a staffed fed ex location two hours away from me. Went thru all the rigamarole to get my items sent back to my home address. Would not recommend them unless you have very high-end jewelry. Apparently, that is all they are looking for. They should screen items better to save people time of sending their items in.
After the sale I had to contact Worthy two times as to where our money was. Although you are told it would take 10 to 15 days, our money took a bit longer. We bank with an international bank not a local institution so the length of time was unnecessary.
It was really hard to put a diamond ring in a shipping envelope. I had visions of dropping it in a mailbox but a courier picked it up. Worthy was in touch immediately when it was picked up. I got emails every step of the way from receipt, pictures, valuation to bidding. They were letting me know the next step before I could even wonder what was next. I felt secure about the entire process. Much easier than trying to figure out how to sell my ring on my own.
Hi Karen,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.
The Worthy Team
Reading the site, it almost seemed too simple to be true… they pay to ship, evaluate, clean, and discuss pricing with you. Auction takes place and you are advised if offers that you can accept for payment or reject and get your item returned. Just as it's printed… trust them. They are WORTHY if your trust.
Hey Regina,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
I wanted to sell a valuable Swiss Watch. This was a very efficient way to have the watch, marketed and presented professionally. The watch sold very quickly at a favorable selling price, and my updating from worthy was excellent. Efficient, honorable and courteous.
Hey Malcolm,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
I had two Cartier Panther watches. I never used them. They just sat in my jewelry box. I tried to sell them at several jewelry stores, but the offers were very low, so I decided to keep them. I saw an ad for Worthy and signed up. After answering some questions I agreed to send them the watches for appraisal. I received an estimate on their worth and agreed to auction in hopes that I would receive bids higher than their appraisal (which was higher than other jewelry stores offered). In less than two weeks I had many bids on both watches and sold them both for more than I expected. Worthy sent me a check shortly after. I am very pleased with this company. They did what they promised.
Hey Joe,
Thank you for sharing your positive experience with Worthy! We’re delighted to hear that you chose us to help sell your Cartier Panther watches and that we were able to exceed your expectations.
It’s great to know that our appraisal process and auction platform provided you with higher bids than what you had previously received from other jewelry stores. We strive to deliver the best possible value for our clients’ items, and your satisfaction is a wonderful affirmation of our efforts.
We appreciate your trust in Worthy and are thrilled that you are pleased with the outcome and the timely receipt of your funds. Your recommendation means a lot to us.
The Worthy Team
Worthy did all the work from cleaning the watch to Photographing it. They provided the FedEx labels and insurance information. A seamless process. Thanks
Hey William,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
Christine and Kurtis were helpful from the start and very agreeable when I wouldn't accept the 1st offer. The 2nd time around, we made double. Makenzie got in touch with me the very day I had planned to contact Worthy myself out of concern for how late the payment was. She wrote to apologize about the delay and was going to make sure she discovered the issue. Worthy states is the amount of time one should expect to receive the result of the auction is 5-7 days. My item was sold on the 2nd yet the check wasn't deposited until the 19th.
It's not that I was desperate for the $, I feared something went horribly wrong.
Again, however, they made the process simple.
Hello Lisa,
Thank you for sharing your experience with us. We're glad to hear that Christine and Kurtis were helpful and responsive during the negotiation process, and that you were able to achieve a favorable outcome on the second offer. We apologize for the delay in processing your payment. We understand how concerning it can be when there's a delay, especially when it's longer than expected. We're pleased to know that Makenzie reached out promptly to address the issue, and we'll make sure to look into this matter to prevent similar delays in the future. Your feedback is valuable to us, and we're committed to continually improving our service. Thank you for your understanding and patience.
The Worthy Team
Great experience. The customer service was outstanding and they kept me updated at every step along the way.
Hi Rick,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
Enjoyable process
Easy access to help with questions during
Process
Would sell with worthy again
Date of experience: October 05,2024
Hi Meghan,
This is exactly what we strive to do! Congrats again on the sale of your ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
Worthy was great! Informative and communicative. Thanks so much!
Hi Jennifer,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
After being frustrated by my interactions with local jewelers, including the one who sold me my diamond in the first place, I found the experience with Worthy to be just that, worth the effort. I wasn't completely happy with the final outcome, but to be completely honest, the outcome was much better than it could've been without the processes and people that Worthy brought to the party.
Hey Jeff,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
This process was so easy to complete. I was thankful for all of the communication along the way.
Hi Angela,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
This is the second experience I've had with Worthy. Their communication is great and the process is easy. I would highly recommend using them if you're selling a piece of jewelry.
Hey Heather,
Your feedback means so much to us and we're so glad we were able to help you sell your jewelry. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!
The Worthy Team
Everyone I worked with helped make the experience easy and relatively quick from start to finish. I was informed about each and every step and kept in the loop. I would definitely work with Worthy again.
Hey Lauren,
Your feedback means so much to us and we're so glad we were able to help you sell your jewelry. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!
The Worthy Team
Everything was very easy to set up and the entire process was effortless and effective.
Hi Ashley,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
Christine did a great job helping us selling my ring. She was very knowledgeable, professional, collaborative, and followed up all along the way.
I would certainly use her again. I was very happy with Worthy and she's the primary reason for that.
Hi Brent,
Thank you for taking the time to share your experience with Christine! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
Selling my piece on Worthy was pretty simple, fast, and painless. They were very responsive to all my inquiries, and answered all my questions and concerns. I would not hesitate to use their service again in the future. Thanks for the positive experience Worthy!
Hey Rose,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
I sold my 3ct diamond ring with zero effort. Worthy literally does everything for you from start to finish. Received my money within about 5 days. Effortless. HIGHLY recommend! I will be selling more jewelry very soon!
Hey Katie,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
This was easy from the get go. The phone support plus email provided good communication throughout and until the end. Payment was quick once it was sold. Process was quick and easy. Would definitely recommend and I would use again.
Hi Kristi,
This is exactly what we strive to do! Congrats again on the sale of your jewelry. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
Everything was super easy! 😀 Just had to buy a box. Worthy gave me a shipping label. There was great communication each time the ring was either graded, cleaned, photographed, auctioned and lastly the money that was transferred into my account. I was disappointed the sale was not for more. However, that was not Worthy's fault. I would do it again in a heartbeat!
Hi Kim,
Thank you so much for sharing your experience with us! We're thrilled to hear that you found the entire process smooth and hassle-free. It's fantastic to know that you appreciated our communication every step of the way, from grading and cleaning to auctioning and transferring the funds.
We truly appreciate your positive feedback and your willingness to use our services again. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing Worthy!
The Worthy Team
Overall good. I was very disappointed at the final price. My ring was extremely unique. Literally one of a kind. I had hoped for double the money I received. Both TOP appraisals were very high. Plus it goes down to "Trust". As I don't see the buyers bids so as to authenticate them.
I got quick replies which is good. But I felt the whole process from sending to receiving money took a long time. Especially when I didn't have any diamonds removed and put back on.
I will use Worthy again.
I was hesitant to send my ring with this company, but overall they were great at communicating when my ring was received and during auction. But overall it was a huge waste of time. I have a.96 carat solitaire ring that is less than 2 years old. Highest bid I received was $260 and they suggested I countered with somewhere around $325. I know I won't get nearly as much as I paid for this ring but a pawn shop would offer me much more than that. A local jewelry store offered me $1600 and I thought I may get more from worthy from reading reviews. Overall pretty dissatisfied and annoyed that I wasted my time.
Hi Maria,
We appreciate your choice in working with us although we weren't able to help you reach an acceptable amount for your diamond ring. At the end of the auction, your jewelry was prepared for return and shipped back to you free of charge.
A member of our leadership team has attempted to connect with you directly and remains available to discuss your recent experience with you. We look forward to connecting with you and determining any final steps we can take to improve your overall experience.
Thank you,
Worthy Team
I sent in a ring and a necklace to sell. They had me take a picture of the ring and send it to them. In none of the communications did it say that the items had to meet their criteria to sell them. I mailed the items the next day and the day after that, I got an email stating that my items are not the kind of items that they want to sell. They had not even seen the necklace yet. The items arrived at their location and the next day they sent me another email stating that there was not enough demand in their marketplace to sell my items. They wanted to return them to a staffed fed ex location two hours away from me. Went thru all the rigamarole to get my items sent back to my home address. Would not recommend them unless you have very high-end jewelry. Apparently, that is all they are looking for. They should screen items better to save people time of sending their items in.
Tip for consumers:
Only people with high end jewelry
Products used:
Service
Hello Tia,
At Worthy, our number one desire is to provide a 5-Star Experience for every seller who decides to utilize the unique services we provide to help sell their jewelry. Therefore, when we read of an experience that fell short of this, we certainly want to do what we can to address what happened and understand it better to work on improving future interactions with sellers. Most importantly, if we are able, we want to make it right.
That being said, it sounds like you did everything we asked with regard to submitting a picture of the jewelry to us in advance that you would like to sell. This is a great and very helpful initial step, but unfortunately with most pieces of jewelry, our Lab Team has to see it first hand to fully determine if there is a demand for the item on the current market, and/or it would sell for a fair amount for the benefit of both the seller and our company. This is why we provide all shipping costs to get the item(s) to us, and all shipping costs to return them as well if they are determined to not meet current qualifications. We try to make sure there is very little we ask of sellers beyond patience and trust while their jewelry is in our possession.
We do apologize that your jewelry was determined to not be auctionable on the current market. In addition, we are sorry that the FedEx Location we suggested was so far from your address. In order for jewelry to remain fully insured, we are required to ship to FedEx-Staffed Pickup Locations, so we try to find the one closest to the home address of the seller. In some cases, that is farther than preferred, so we have the seller sign a release to have the jewelry returned to their home or work address as is the case here.
We don't want you or anyone to get the impression that we are only looking for high-end jewelry, but more so diamond jewelry that would sell on the current market to one of the more than 1,000 professional jewelry buyers we work with.
A member of our Leadership Team will be reaching out to you to see if there is anything else we can work with you on to try and resolve any misunderstandings or negative feelings about Worthy.
We do thank you for giving us the opportunity to do business with you even if it didn't work out.
Sincerely,
The Worthy Team
Plenty of communication during the phases of sending/receiving my items and during the selling process. Once my items sold, however, all communication from Worthy ceased. They quote a time frame of 3-5 days to receive your payment once the item sells. On day four I called for an update and was told that I would receive payment on the next day, the fifth day. On the fifth day, I called and was told that it was too late in the day (4PM) because "finance closes at 5:30pm" but that I may still receive payment that day but it would certainly be by the next day, the 6th day. On the 6th day, I chose not to wait until the end of the day to call. When I called I was told that I would receive payment in the next 1-2 business days (today is Friday, Monday would be the 9th day). I was told that there was no one to escalate my phone call to when I asked for a manager. I was told there were no guarantees about when I would receive the funds. I have now been told three days in a row that I would receive the funds that day or the next day and now on the third day the story is it will be another one to two more days. I've lost confidence in anything they tell me at this point and am wondering if I'll get my money without taking further steps. THE MOST IMPORTANT PART OF THE ENTIRE PROCESS is the part they can't get right. Of course, they've received their payment.
Products used:
Sold items
Hi Beth,
Congratulations on the recent sale of two of your jewelry pieces. Once again, we appreciate having had the opportunity to partner with you in their sales.
The sale of your ring was finalized on December 27th and the sale of your watch was finalized on December 29th. Payments for successful sales are normally issued within 5 business days of the sale being finalized however the recent holiday created some delay in the processing time. Proceeds for both sales were issued to you on January 5th which would have been within the normal timeframe for the watch's payment. We sincerely apologize for the slight delay in the payment of your ring and for any confusion that led to such a poor experience.
We're hopeful you have since received the funds but your bank may require 1 additional business day to process the payment on their end. To ensure we have thoroughly addressed this with you, you can expect to hear from a senior member of our team today.
Thank you,
Worthy Team
So I reached out to Worthy several years ago in attempt to sell my wedding set, but it just didn't seem worth it at the time. Fast forward 2 years & I decided to take a leap of faith since * came back with a much more promising $ range for my pieces - (appraisal for $23k) but worthy said I should be able to get 8500-10,000. I decided to set a reserve price so that I could incorporate Worthy's commission. I had been offered close to $9000 locally but thought I'd try for a little more since I was planning on using the $ for an anniversary ring & a home project. The communication & process to get the auction started was really great! The auction was set for 5 days & that's when the torture began. I got 1 bid $6050 ish & thought ok let's give it some more time. As each day passed, NOTHING! I finally called * and she reassured me this was normal and most of the bids come in on the last day, towards the end ( I compared it to ebay so felt better). Worthy called me a few hours before the end of the auction & suggested I lower the reserve a bit as it supposedly alerts watchers. I agreed to lower it buy 200 only. The auction ended at $6365, AFTER ALL THAT?! To be offered LESS than my local pawn shop/diamond buyers- mind blown! I think their slogan says they get you up to 2x your local offer what a joke! Granted, I know my diamond shape isn't currently "on trend" but it's IGA certified IF Cushion.
Now, after reading all of the bad reviews I'm hoping my ring makes it back to me without any issues. I will probably take it to a local diamond shop to have it checked over once I get it and make sure everything matches the certificate & they didn't damage it etc. During my auction, I was also trying to keep track of their "recently sold" items & so many were comparable to mine & mine was actually graded better. I guess the only thing I can do is continue to share my review on Reddit, Instagram and Facebook etc. just so people know what to prepare themselves for. In my case it was complete disappointment and a waste of time! Sadly I do not recommend. I'll head back to my local broker.
*Personal information redacted by admin
Tip for consumers:
You won’t get what they tell you!
* Worthy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Tracy,
At Worthy, our number one desire is to provide a 5-Star Experience for every seller who decides to utilize the unique services we provide to help sell their jewelry. Therefore, when we read of an experience that fell short of this, we certainly want to do what we can to address what happened and understand it better to work on improving future interactions with sellers. Most importantly, if we are able, we want to make it right.
We do apologize if your Auction on our platform has not yielded the outcome you expected and hoped for. Unfortunately, this happens sometimes if the buyers bidding aren't looking for that type of item that time of year and during the current economy as it is. Your piece certainly is what Rachel said it is as far as an internal resale evaluation goes, so it's possible at a different time of year, it might fetch more at auction.
That being said, we certainly understand if you're not happy with the outcome in the end, and choose to use your local jeweler. We'll process your return in a timely fashion and get your jewelry back to you safely and securely, exactly as we received it. We do truly appreciate you giving us the opportunity to work with you, though.
Sincerely,
The Worthy Team
Gain trust and grow your business with customer reviews.
Selling an old engagement ring in 5 easy steps: https://www.worthy.com/sell-jewelry
Using Worthy's online auction platform you can get more for your jewelry without leaving your home:
1. Free Estimation-Tell us about your ring and provide an image, we’ll help you gauge its resale value
2. Insured Shipping- We’ll make sure your valuable arrives at our headquarters safely, with insurance coverage of 150% of its estimated resale value
3. Complimentary Grading-One of our esteemed grading partners will verify and describe your valuable with highly detailed, accurate descriptions
4. Professional Photos - Our in-house photographer will take HD 360 degree photos of your valuable, showing off every impressive detail
5. Personal Auction-Using the professional photos and grading, verified buyers from around the world are invited to compete for your ring. Just approve the highest bid, and the money is yours.
Hi Sara,
Thanks for taking a moment to share your feedback. Feedback such as yours helps us to continue to improve on the services we provide to our sellers. Should you need any assistance selling any other pieces, please don't hesitate to let us know. We'd be happy to partner with you again.
The Worthy Team