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Worthy has a rating of 4.7 stars from 433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Worthy most frequently mention entire process, great experience, and customer service. Worthy ranks 2nd among Diamond sites.
After the sale I had to contact Worthy two times as to where our money was. Although you are told it would take 10 to 15 days, our money took a bit longer. We bank with an international bank not a local institution so the length of time was unnecessary.
I sent in a ring and a necklace to sell. They had me take a picture of the ring and send it to them. In none of the communications did it say that the items had to meet their criteria to sell them. I mailed the items the next day and the day after that, I got an email stating that my items are not the kind of items that they want to sell. They had not even seen the necklace yet. The items arrived at their location and the next day they sent me another email stating that there was not enough demand in their marketplace to sell my items. They wanted to return them to a staffed fed ex location two hours away from me. Went thru all the rigamarole to get my items sent back to my home address. Would not recommend them unless you have very high-end jewelry. Apparently, that is all they are looking for. They should screen items better to save people time of sending their items in.
These folks hounded me to get my engagement ring shipped to them, only to offer me a very small fraction of the value. Complete waste of time and then they shipped the ring back to the wrong address, so now I am left trying to track down my ring. Very disappointed in the level of service. Do not waste your time.
Products used:
None product returned but shipped back to wrong address
* Worthy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very quick sale. Extremely polite customer service reps. All in all a good experience.
Hi Renee,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
Exceptional process from beginning to end. Very impressive.
Hi Paul,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
Followed the steps, ring sold, received an email saying money is in my PayPal account. NOTHING.
Checking every day, massage saying they are having a problem check back later… It has now been 4 weeks. I have left messages and have tried to contact anyone, still nothing. Dissatisfied and disappointed
Products used:
Not sure about refunds because I have not heard back from the company.
* Worthy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Kelle,
We’d like the opportunity to address any concerns you may have however we are unable to locate an account for you based on the limited information available. A member of our leadership team has sent you a private message asking for your contact information in an effort to reach out to you directly.
We're sincerely sorry for any issues you have experienced accessing your funds however we'll need to review this further with you to confirm if this is an issue that needs to be resolved by PayPal. We look forward to hearing from you soon.
Thank you,
The Worthy Team
I have had trouble in the past getting my ring to sell, whether it be through eBay or from a pawn shop but Worthy took care of everything for me. Not only did they take professional pictures, but Abbey Merchant made the auction process incredibly smooth and worked with me directly throughout the entire process. My only complaint is that I can't leave a six-star review because of how great she was!
Tip for consumers:
Request Abbey Merchant to handle the sale of your ring, she will make the process as smooth as possible.
Products used:
Ring Auction
Hi Tyler,
Thank you for taking the time to share about your experience with Abbey! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
Worst experience ever. Been selling jewelry for 20 years on eBay. They took my jewelry. Lack of communication took several weeks to even get an auction going. There were platform software issues so I couldn't change reserve prices. I tried on their mobile app I tried on my computer. I tried several different browsers. I called their tech-support they seem to care less. Their fees are super high. They claimed it was a 10 day process. It took over three months. Then they lost two of my pieces for over a month, it took them to return it to me and I live two states away. Pretty much felt like it was a scam. Two of my high price items I was offered pennies on the value. Their professionalism lacked their customer service lacked their communication lacked their software platform, lacked the prices. They offered lacked long story. Short sellers beware and stay away!
Products used:
Tried to use their service to sell jewelry completely bad experience
Hello James L.,
While we are glad we were able to help you sell two of the four pieces you shipped to us, we are sincerely sorry to hear this was not a good experience for you overall.
As stated on our site, our process typically takes 10-14 business days from the point of your jewelry's arrival at our headquarters to payments being issued for successful sales. We recognize the preparations taken for your collection of jewelry extended beyond this timeframe and we missed a crucial opportunity to keep you better informed.
For the large majority of sellers whom we are fortunate to partner with, the feedback is overwhelmingly positive. Things don't often go wrong but we appreciate being made aware when they do so we can focus on identifying what can be done differently to prevent the issues from reoccurring. Rest assured, our product team has been made aware of your experience and it has been used as an example in recent discussions surrounding the handling of multiple pieces of jewelry at one time.
There is only a fee for our services in the event of a successful sale and it is respective to the amount your jewelry sells for. As a reminder, the services we provided you included complimentary shipping to and from our headquarters, professional cleaning and photography of your jewelry, complimentary grading with GIA and IGI, and the creation and promotion of your auctioned jewelry listings to our buyer network. We are confident the Seller Success Fee is appropriate for the services we provide however we'd be more than happy to discuss this and any other remaining concerns with you directly.
You can expect to be contacted by a senior member of our support team. We look forward to connecting with you directly and determining any appropriate measures we can take to address the concerns with your recent experience.
Thank you,
Worthy Team
It took a little longer for my funds to be deposited but otherwise communication and experience great.
Hi Elizabeth,
Thanks for taking a moment to share your feedback. Feedback such as yours helps us to continue to improve on the services we provide to our sellers. Should you need any assistance selling any other pieces, please don't hesitate to let us know. We'd be happy to partner with you again.
The Worthy Team
I am recently divorced and didn't know how to sell my wedding ring. I took it to several local "buyers" but was hugely disappointed with what I was offered.
I found Worthy and decided to give it a try. The process is very easy and streamlined. They communicated with me throughout the process. I agreed on an amount to accept at auction (double what I'd been offered at the local places) and was happily surprised when it sold for well above even that amount!
I recommend this service highly!
Hi Lisa,
We appreciate having had the opportunity to partner with you on the sale of your wedding ring. We're very focused on helping you get the most for your pieces and it's even more exciting when the outcome exceeds your expectations! Congratulations again on your recent auction!
The Worthy Team
I was hesitant to sell through an online company, but after research and being able to speak with Rachel, she was able to answer all of my questions and set my mind at ease. The process was very easy. It did take a little bit of time, but all in all everything went smoothly. I was able to sell my ring and have the money deposited in my account within a few weeks. I would definitely work with Worthy again!
Hi Shannon,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.
The Worthy Team
I had been seeing the ad for awhile for Worthy's, but was skeptical of all ads, but finally decided to call and spoke to Abbey and after she answered all my questions, some probably stupid, I decided to take a chance. Followed all instructions given me, packaged my rings and sent them in. Was given an update almost every day as to what was being done and then auction started and my rings sold for more than what was estimated to sell for. Of course everyone wishes they had gotten more, but I'm more than happy with what I received. Thank you Worthy's.
Hey Addie,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
I was very leery to send my mom's wedding set off in the mail to be sold, but Worthy proved there is nothing to be afraid of. My personal representative contacted me every step of the way not only by email, but also by phone. The price I received was fair and comparable, and actually slightly higher, than what I was quoted at a local jewelry store. The experience was top-notch, I would recommend selling your jewelry through them.
Hi Susan,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.
The Worthy Team
Worthy's estimate of my ring was 7 times what they ended up selling it for. Then they offered me a $25 gift card for my trouble It's a scam. They didn't reply to my communications about my being unhappy for weeks, even after more than one prompt. I'm very unhappy with this company and have read many reviews written by people who had the same experience I did.
Worthy's customer service was in regular contact for each and every step of the process. Their ability to be such a high touch company beyond my expectations. Every step was clearly explained, and when selling personal jewelry, that made me feel so much more comfortable.
Hey Suzanne,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
I'm very impressed with the customer service promptness and happy I had a dedicated person (Rachel) on my jewelry that knew me and guided me through all steps. Having her showed consistency from Worthy and she always returned to my questions quickly. The FedEx insured package made me feel more comfortable sending my engagement ring and within the same week the cleaning, pictures, GIA report update, and the auction were fully completed. Payment took a couple extra days because I didn't confirm payment quickly, but otherwise it would have all been done in a week. Highly recommend for anyone selling an engagement ring and doesn't want to wait around for stores to call you with an offer.
Hi Ursula,
Thank you for taking the time to share your experience with Rachel! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
My jewelry that had been sitting in the back of my home safe for almost 8 years. I tried selling locally multiple times but was never comfortable with the quotes I received. The Worthy process was easy, fast, super convenient and made me confident enough to finally sell.
Hey Kayla,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
Tried to get me to sell my $3500 engagement ring to them for $365! Not to mention there is a 18% fee on top of this so I would only get $299 total! That's not even 8% value yet they said 298 were "interested" in it….stay away!
Hi Amanda,
If we have correctly located your account, we do see your auction ended earlier today. Unfortunately the auction was not successful however our team will be more than happy to prepare the complimentary return of your jewelry to you without hesitation.
In reference to your concern with our Seller Success Fee, we do charge a flat fee, respective to the final sale amount, however this is only charged when an item successfully sells. If the auction is not successful, the services we provided including the fully insured shipment to and from our office are 100% complimentary.
As a reminder, the other services we provided to you included professional cleaning, photography, and independent third-party grading at the GIA for your jewelry. We only succeed when you do which is why we're motivated to set your auction up for success to the over 1,000 professional buyers that make up our buyer network.
It is important to note there is a notable difference between the original retail price of jewelry and the amount you may receive in a resale market. To ensure you walk away satisfied from any potential sale through our auction platform, you were given complete control of setting your auction's reserve at the minimum amount you felt comfortable selling your jewelry for. We share your disappointment in the outcome of the auction however we do hope the prompt and expert services we have provided you since receiving your jewelry on the 14th of June can be taken into consideration.
A member of our leadership team will reach out to you directly tomorrow to discuss your recent experience and work closely with you while our team starts making preparations for the return of your ring.
Thank you,
The Worthy Team
I had a great initial call with Rachel and quickly rec'd the mailing instructs and package to send my diamond. I was kept apprised every step of the way. Luckily I had read from others to price the ring at auction enough to cover Worthy's fee and Abby helped me sort out final pricing. We ended up getting a higher bid than expected so everyone was happy. Payment came quickly as well via FedEx.
Hi Rebecca,
Thank you for taking the time to share your experience with Rachel and Abbey! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
I am so unbelievably pleased with the way i was guided through this entire process. Ornella answered all of my questions and put me as ease. Through everything going on, I received top notch service and would absolutely refer Worthy to anyone looking to sell a quality piece.
Thank you Lisa for your review - we are so happy Ornella and the team were able to help you successfully sell your jewelry!
Before I sent my diamond ring to Worthy I read the many admirable reviews about them. They exceeded all expectations with their hard work and a design for the successful operation of their business. Extremely impressive.
Hi Joseph,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
From start to finish, the process was straight forward and executed exactly as advertised. I never had concerns or questions because all aspects were explained on the front end. Highly recommend. Takes the cumbersome sorting of how to go about selling unwanted diamonds out of the hands of individuals who don't know where to begin.
Hi Jennifer,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
When selling my diamond bridal set, I came away so much knowledgable about the grading of the diamond and other qualities that come into play when reselling jewelry. Worthy's professional grading and the live auction accepting bids world wide over a few days was exhilarating and exciting. I was glad to sell this beautiful ring for more than it's recommended reserved price.
Products used:
Worthy sold my bridal set successfully.
Hi Leilani,
We appreciate having had the opportunity to partner with you on the sale of your bridal set. We're very focused on helping you get the most for your pieces and it's even more exciting when the outcome exceeds your expectations! Congratulations again on your recent auction!
The Worthy Team
From my trepidation about sending off my valuables to the process of grading, cleaning, and photographs of my necklace — to some much needed money in the bank to use in a way which serves my life going forward. Why keep something you no longer need? Why not grease the wheels of the universe? Letting go allows momentum for my future with the added bonus of cash in hand. I have already highly recommended your service to many. Everyone was totally professional and I am happy someone else will enjoy a necklace that was just sitting in my jewelry box.
Hey Eileen,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
I was a bit hesitant at first but after thorough checking I decided to sell some older pieces that I no longer wear. What a pleasant experience! Kendall was easy to work with. He gave me great information in a very timely manner. Their fees are quite reasonable and my items sold very quickly! Money was in the bank in a couple of days! I will definitely use them again.
Tip for consumers:
Fast easy service
Products used:
Sold jewelry
Hi Nancy,
We completely understand how intimidating selling your jewelry can seem at first and we appreciate having had the opportunity to walk you through it. Thank you for sharing about your experience, we'd be more than happy to partner with you again should the opportunity arise.
The Worthy Team
From the moment you contact Worthy to the follow up after the auction, you are informed every step of the way. They make it very easy to ship. Realistic values set by their experts. Received far more than I could in a private transaction.
Hi Rob,
This is exactly what we strive to do! Congrats again on the sale of your piece. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
Would not recommend they say you are insured but when your item arrives with an empty box you get nothing but the loss of your jewelry and a broken heart. This has happened to others according to their Better Business Bureau ratings since May. Do not send anything to this company.
Tip for consumers:
Do not use not worthy
* Worthy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Michele,
A member of our leadership team has been in touch with you since we initially informed you the package we received from you was empty. In an effort to be completely transparent with you, we without hesitation shared both the surveillance footage of your package being opened and photos of the packaging once opened.
As explained to you directly, we did not observe any signs of tampering before or after opening the package. When we submitted a claim with FedEx, they were unable to confirm the package had been tampered with as well.
In an effort to prevent the risk of loss or damage to your valuables, we provided you with specific shipping instructions prior to the shipment. Unfortunately, these shipping instructions were not followed which resulted in our insurance provider denying your claim. We have previously offered to assist you through another route available to you and we will continue to do so.
Please feel free to follow up with us directly if you have any additional questions.
Thank you,
The Worthy Team
Gain trust and grow your business with customer reviews.
Selling an old engagement ring in 5 easy steps: https://www.worthy.com/sell-jewelry
Using Worthy's online auction platform you can get more for your jewelry without leaving your home:
1. Free Estimation-Tell us about your ring and provide an image, we’ll help you gauge its resale value
2. Insured Shipping- We’ll make sure your valuable arrives at our headquarters safely, with insurance coverage of 150% of its estimated resale value
3. Complimentary Grading-One of our esteemed grading partners will verify and describe your valuable with highly detailed, accurate descriptions
4. Professional Photos - Our in-house photographer will take HD 360 degree photos of your valuable, showing off every impressive detail
5. Personal Auction-Using the professional photos and grading, verified buyers from around the world are invited to compete for your ring. Just approve the highest bid, and the money is yours.
Hello Myisha,
Thank you for bringing your concerns to our attention. With the limited information available, we are not confident we have located your account and have requested more information from you. Once received, a senior member of our team will follow up with you directly to discuss your concerns further.
For any jewelry that has not successfully sold through our platform, our sellers are asked to confirm the return location where the jewelry will be shipped, free of charge. This action can be taken easily through the account and sellers are prompted to select either the closest approved FedEx location or provide an alternate address for a direct return. Based on the selection confirmed by the seller, our team will then proceed to carefully package and ship the jewelry to the designated location. Please note, in order to maintain insurance coverage, we strongly encourage for all returned valuables to be shipped to a FedEx-operated center where they will be held securely until pickup.
Once we have confirmed your account details we will not hesitate to look into this matter further with you in order to determine where things may have gone wrong and the appropriate steps to make it right.
We look forward to connecting with you directly and getting this resolved!
Thank you,
Worthy Support Team