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Worthy has a rating of 4.7 stars from 433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Worthy most frequently mention entire process, great experience, and customer service. Worthy ranks 2nd among Diamond sites.
After the sale I had to contact Worthy two times as to where our money was. Although you are told it would take 10 to 15 days, our money took a bit longer. We bank with an international bank not a local institution so the length of time was unnecessary.
I sent in a ring and a necklace to sell. They had me take a picture of the ring and send it to them. In none of the communications did it say that the items had to meet their criteria to sell them. I mailed the items the next day and the day after that, I got an email stating that my items are not the kind of items that they want to sell. They had not even seen the necklace yet. The items arrived at their location and the next day they sent me another email stating that there was not enough demand in their marketplace to sell my items. They wanted to return them to a staffed fed ex location two hours away from me. Went thru all the rigamarole to get my items sent back to my home address. Would not recommend them unless you have very high-end jewelry. Apparently, that is all they are looking for. They should screen items better to save people time of sending their items in.
I shipped out my ring on Monday, and by Friday my ring had been cleaned, photographed, graded, and put up for auction. I received an email/text along every step of the way. I ring sold for above my reserve price, and the money was deposited in my account two days later. It was a very pleasant experience!
The process with Worthy was the easiest thing ever. Filled out the information I knew about ring, sent a picture, approved it for auction and away it went to FedEx! I received emails along the entire process. Not a single bid on my ring until the final day, then sold for $300 more than reserve! Money received 2 days after Auction end. Easy peasy and very happy with experience. Thank you Kendall and everyone at Worthy!
Hi Shana,
Thank you for taking the time to share your experience with Kendall! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
I had a great experience with Worthy, selling my old engagement ring for much higher than I could have gotten on my own. The entire process was very easy and streamlined and I had great contact from the company the entire way through.
Hey Mary,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
Worthy's process to sell your jewelry leaves you feeling confident and secure that your piece is safe the minute it leaves your hands as well as reassured they are getting you the best value they can for your piece. Updates come via text/email regularly through each step of the process as well as access to one team member assigned to your piece for any additional questions. I would definitely sell to worthy again and recommend others to do so as well.
Hi April,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
I was told my 1.25ct. Champagne and white diamond ring wouldn't do well at auction. Complete waste of my time. They basically told me my ring is worthless when it's probably worth a lot of money. Please don't bother selling to them because they will waste your time. Goodbye worthy I'll go elsewhere.
Products used:
Nothing
Hi Dennis,
When we received your ring, we discovered it was comprised of smaller diamonds instead of having one larger center diamond stone. Unfortunately rings with a collection of smaller diamonds do not hold the same value as rings with at least one larger diamond stone. We sincerely apologize if our communication gave you the impression your ring was not valuable, that was not our intent whatsoever.
We attempted to reach you at the beginning of October to address the concerns you've outlined in your review. We didn't hear back from you then however we're more than happy to discuss these concerns at any point should you reach back out.
Thank you,
The Worthy Team
A had an overall great experience with Worthy. They sent me updates at every phase in the process so I knew where my item was at all times. They confirmed all activity with me beforehand so I consented to what I was comfortable with!
They were able to negotiate a fair and very reasonable price for my item while offering exceptional customer service! Very happy!
Hey Melanie,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
I wish I was able to get more, you really have to fight and set your reserve price high. When it is not met you can offer a new reserve based on what the highest bid was. Best way to maximize your value.
Hey Matt,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
I sent my ring to them 1 week after having it appraised. The appraisal came in at $5100, and although I know appraisal are for insurance purposes for the cost to replace the ring, and I also know that resale value is lower, but they offered the starting bid to be $358. This is a rose gold triple banded ring with over 14 small diamonds and a 1.1 caret center diamond. I requested my ring be returned. They said it would be 7-10 business days. It is now 12 business days and it has not even left their warehouse. I've called multiple days in a row and they keep making excuses. I fear I'll never get it back.
* Worthy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Jamie,
Thank you for sharing your feedback with us regarding your recent experience. We sincerely apologize for the inconvenience and frustration you have faced throughout the process, and we appreciate your patience as we work towards a resolution.
We understand the disappointment you felt with the significant difference between the appraisal value of your ring and the starting bid offered. While appraisals are primarily intended for insurance purposes, we acknowledge that the resale value may vary. We apologize if this was not clearly communicated to you, and we appreciate your understanding of this aspect.
Regarding the delay in returning your ring, we deeply regret any inconvenience caused by the extended timeframe and the lack of communication. We have taken your feedback seriously and have initiated an immediate investigation into the matter. We have confirmed your return will be on it's way to you as of this afternoon.
Your feedback is incredibly valuable to us, as it helps us identify areas for improvement and deliver a better experience to all our customers. We appreciate your trust in our company and your patience throughout this process.
Should you have any further questions or concerns, please do not hesitate to reach out to us directly at support@worthy.com. We are committed to ensuring your complete satisfaction and restoring your faith in our services.
Thank you once again for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
Sincerely,
The Worthy Team
I had jewelry from my divorce that I was never going to wear. Worthy handled the whole process! They sold my items quickly and I got the money so fast straight into my account. I was a bit hesitant to ship my items, but they kept me posted every step of the way! I highly recommend Worthy!
Hi Leena,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.
The Worthy Team
1st time selling was great, next 2 times, CRAP. I know for a fact how much my items are worth and the amount they wanted to give me was a insult! I will never use this company again. Go to your local jeweler to receive a better price and always get your valuables appraised local!
Tip for consumers:
Sell to local jewelers, worthy will not give you what something is worth, its a insult bid!
* Worthy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Katrina,
At Worthy, our number one desire is to provide a 5-Star Experience for every seller who decides to utilize the unique services we provide to help sell their jewelry. Therefore, when we read of an experience that fell short of this, we certainly want to do what we can to address what happened and understand it better to work on improving future interactions with sellers. Most importantly, if we are able, we want to make it right.
It sounds like you had a great initial experience with us, but have not been happy with the evaluations our certified GIA gemologists have provided for your jewelry the last couple times. We do apologize for any misunderstanding in this regard. Our Lab and Gemology Teams work to evaluate hundreds of pieces of jewelry every week, taking great care to provide sellers such as yourself what would be considered a "base line" fair market amount to start at. Essentially, the evaluation they give is based on what the current resale market is for that particular type of jewelry with the professional buyers we work with. It's never meant to be a slight or insult to the seller, but is an expert opinion based on how we think that particular piece of jewelry would do in our Auction Format.
We do apologize we weren't able to help you have similar success to your first experience, and would love the opportunity to discuss further. A member of our Leadership Team will be reaching out to you to see how we could have improved your interaction with us, and/or how we could still make it right. We look forward to that opportunity.
Sincerely,
The Worthy Team
I had sent a beautiful bridal set that was my mom's and she passed before getting married. I worked with Kendall who kept me informed of my ring during the whole process every single day. If I ever do this again I will definitely make sure to get Kendall to work with me! He understood the meaning of the ring to me and all of my concerns. Such a genuine honest young man. I hope that whoever reads this ask for Kendall Vamburg to work with you through your process. You'll be happy and feel very comfortable with him.
Thank you so much Kendall,
Debra Byrne
Hi Debra,
Thank you for taking the time to share about your experience with Kendall! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
Abbey was wonderful throughout this whole process that was easy, secure, streamlined and professional throughout! I am so glad I chose to use Worthy to sell my rings. I felt comfortable in their hands and with Abbey's warm and quick communication from start to finish. I highly recommend!
Hi Maggie,
We're glad we could help simplify the process of selling your jewelry, especially during this hectic time! Definitely tell your friends and family about us, we'll be more than happy to help them with this easy and safe process as well!
The Worthy Team
Warn family and friends. Cheap and overrated by FAR. My ring did not return in its original condition. Now they won't respond to me. Hounded me to send it in, now they're no where to be found. Very disappointed.
Tip for consumers:
Worthy is less than average in fact Horrid
Products used:
Full refund if you count a partial ring back
Hi Katie,
A member of our senior leadership team will be reaching out to you directly to ensure all outstanding concerns have been thoroughly addressed since this was first brought to our attention.
Thank you,
Worthy Team
Like a lot of people I was skeptical and a little nervous about sending precious items off through the mail and to a company that I hadn't worked with before. I can say though that my entire experience from item drop off at the convenient FedEx location to the funds from the sale hitting my bank account was smooth and quick. Abbey my Worthy rep was very kind in answering all my questions and keeping me informed via email and text every step of the way. I was so pleased with my first experience that I actually immediately shipped another more valuable item for Worthy to sale for me. Worthy is fair, honest, and I'm able to get a higher price for my items using them over the many other options.
Hi Melissa,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should another opportunity arise!
The Worthy Team
Everyone I worked with at Worthy was very professional, caring and formative. They took me through the whole process Step-by-step and kept me informed at each step. They made sure I got the best possible price on my ring.
Hey Diane,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
The entire experience was so wonderful and fast, very simple and guided.
The only thing I would have to say is that the payment was not issued until I sent multiple emails to customer service asking for updates on the timeline…. Since it had been passed the number of business days they told me it would be originally. Once I finally made enough noise the payment was sent swiftly. I just wish it was more professional than that.
Hi Kaci,
Thanks for taking a moment to share your feedback. Feedback such as yours helps us to continue to improve on the services we provide to our sellers. Should you need any assistance selling any other pieces, please don't hesitate to let us know. We'd be happy to partner with you again!
The Worthy Team
Thank you for selling my ring! The entire process was easy and worry free! I was kept informed every step of the way. The best part is that you sold my ring for much more than I had dreamed... Thank you Worthy!
Tip for consumers:
Highly recommend using Worthy
Hi Carolyn,
This is exactly what we strive to do! Congrats again on the sale of your ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.
The Worthy Team
I made a very difficult decision to sell my jewelry. I was not sure how to go about it, but a friend recommended Worthy to me. I am so thankful that they did! Everyone that I dealt at Worthy was extremely professional and reassuring. The process was very smooth and efficient, and I was constantly given updates about the status of the jewelry throughout the entire process. Additionally, there was great comfort in knowing that the jewelry was insured, and once the sale was complete, my money was quickly deposited. I highly recommend Worthy to anyone that is looking for a very safe, professional, and timely way to handle the sale of your valuables. I look forward to working with them again!
Hi Amy,
We know parting with such an important and meaningful possession is not easy and we're glad you felt supported throughout the process. Thank you for taking a moment to share your experience. Your feedback means so much to us because this is exactly why we do what we do!
The Worthy Team
This was by far the easiest auction process I have ever been a part of. Rachel was fantastic to work with and she kept me in the loop every step of the way. From personalized service over the phone, texting and email to the actual auction online with our diamond ring we were very pleased with the outcome. We set a price that was reasonable to hit. At the end of the auction the final total dollar amount was over DOUBLE what we expected! Thank you Rachel and thank you Worthy. We will definitely use you again in the future!
Hi Joseph,
Thank you for taking the time to share your experience with Rachel! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.
The Worthy Team
My experience with Worthy and Rachel was a pleasant, professional experience.
While I wish I could have gotten more money for the wedding set, I still got more than their recommended amount.
I worked for several years in the high end jewelry business and I know the retail markup is huge! So my suggestion to anyone selling jewelry to remember that you're not going to get anywhere near retail value. If you keep your expectations under control, you will have a great experience and may even get more than you expected.
Worthy walks you through every step. You will never have to wonder what the next step in the process is as they are in constant communication with you.
If you're not comfortable with selling your jewelry on your own, (and there's many reasons why you shouldn't handle such a process on your own) I highly recommend Worthy to help you with your sale.
Hi Edie,
Thank you for taking the time to share your experience with Rachel! We think they are pretty great too!
Your feedback means so much to us and we're so glad we were able to help you sell your jewelry. Don't hesitate to reach out should you need help selling any of your other jewelry down the road! We'd be happy to partner with you again.
The Worthy Team
Had a Rolex watch that I wasn't wearing but once or twice a year, I saw the Worthy ad on TV so I decided to check what I could sell it for at a few local jewelry stores. I called Worthy they helped me with process and was surprised how smooth everything went and received more than any local store offered.
Thanks, Steve
Hey Steve,
We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!
The Worthy Team
The entire process is automated and runs quite smoothly requiring the least amount of time possible from the jewelry owner. That being said there are people along the way to answer questions and guide the process as needed
Hi Larry,
Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!
The Worthy Team
I had such a great experience with Worthy! I was kept informed every step of the way and was informed if there were any delays. I was able to sell my rings and received the funds very quickly. Would highly recommend!
Hey Theresa,
Your feedback means so much to us and we're so glad we were able to help you sell your rings. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!
The Worthy Team
I did my research before I made the leap to try Worthy, and I am so happy I did! Worthy provided me with a shipping box and tracking to make me more comfortable in sending such valuable jewelry to them. The communication with Worthy was almost daily, and I was so relieved it was. Again, never selling an expensive ring online was a bit nerve racking. The auction happened quickly, and the bid went over my $500 reserve price. Within a week, I had the auction funds in my bank account. I plan to be a repeat customer as I have more jewelry to sell. Thank you, Worthy! You are a class A+ company with exceptional staff.
Hi Barb,
Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.
The Worthy Team
I was pleasantly surprised at how easy and stress free my experience was with worthy! Abbey was very helpful and explained each step along the way. I was skeptical with the process of sending in my wedding set through the mail, but was happy with how professional the process went. I would definitely refer a friend or family member to use them!
Hi Tiffanie,
We're glad we could help simplify the process of selling your jewelry, especially during this hectic time! Definitely tell your friends and family about us, we'll be more than happy to help them with this easy and safe process as well!
The Worthy Team
Gain trust and grow your business with customer reviews.
Selling an old engagement ring in 5 easy steps: https://www.worthy.com/sell-jewelry
Using Worthy's online auction platform you can get more for your jewelry without leaving your home:
1. Free Estimation-Tell us about your ring and provide an image, we’ll help you gauge its resale value
2. Insured Shipping- We’ll make sure your valuable arrives at our headquarters safely, with insurance coverage of 150% of its estimated resale value
3. Complimentary Grading-One of our esteemed grading partners will verify and describe your valuable with highly detailed, accurate descriptions
4. Professional Photos - Our in-house photographer will take HD 360 degree photos of your valuable, showing off every impressive detail
5. Personal Auction-Using the professional photos and grading, verified buyers from around the world are invited to compete for your ring. Just approve the highest bid, and the money is yours.
Hey Melissa,
Your feedback means so much to us and we're so glad we were able to help you sell your ring. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!
The Worthy Team