• Worthy

Worthy

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Overview

Worthy has a rating of 4.7 stars from 433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Worthy most frequently mention entire process, great experience, and customer service. Worthy ranks 2nd among Diamond sites.

  • Service
    79
  • Value
    73
  • Shipping
    74
  • Returns
    28
  • Quality
    60
Positive reviews (last 12 months): 92.9%
Positive
65
Neutral
0
Negative
5
24
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How would you rate Worthy?
Top Positive Review

“Took too long to get money”

Sara T.
9/30/24

After the sale I had to contact Worthy two times as to where our money was. Although you are told it would take 10 to 15 days, our money took a bit longer. We bank with an international bank not a local institution so the length of time was unnecessary.

Top Critical Review

“Wasted my time”

Tia B.
11/12/22

I sent in a ring and a necklace to sell. They had me take a picture of the ring and send it to them. In none of the communications did it say that the items had to meet their criteria to sell them. I mailed the items the next day and the day after that, I got an email stating that my items are not the kind of items that they want to sell. They had not even seen the necklace yet. The items arrived at their location and the next day they sent me another email stating that there was not enough demand in their marketplace to sell my items. They wanted to return them to a staffed fed ex location two hours away from me. Went thru all the rigamarole to get my items sent back to my home address. Would not recommend them unless you have very high-end jewelry. Apparently, that is all they are looking for. They should screen items better to save people time of sending their items in.

Reviews (433)

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Timeframe

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Reviews that mention popular keywords

engagement ring (24) customer service (28) reserve price (15) diamond ring (20)
Thumbnail of user dianas1486
Florida
1 review
1 helpful vote
  • Send Message
May 15th, 2023
Verified purchase

I wasn't sure how this website would work to sell a piece of jewelry, but it worked like a charm! I definitely recommend and I will use it again.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Diana,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user lolap70
Florida
1 review
1 helpful vote
  • Send Message
June 2nd, 2022

Overall it was a very easy experience. I didn't have to speak to anybody & was updated constantly. It moved very quickly in the beginning but there was some delay at the IGI grading lab. When all was said & done it was abt 2 weeks. What I'm most disappointed abt was the starting offer I received I thought was chosen by a person, but I believe it was just automated by the computer, or Worthy did not care to get max amount of money & just wanted to sell. I accepted the very low starting point of abt $475. Over 120 watchers and ever time I would check on it there would be more watchers. The first sold for $753.75 which was extremely low compared to other rings in same grading scale and my ring was more beautiful & unique than other rings that sold for over $1000. Luckily Worthy decided on their own to extend the auction for another hour or so "due to high demand" and it sold for $978.75. Still below many other plain rings. I think I should've started my auction at about $900. I'm sure there would've been bids. I would've been devastated if my ring only sold for $753.75 or even less! In total I paid over $4k for that ring! At least, in that case, if my auction had never gotten to $900 I would've had the option to sell or not but bc my starting price was so low, I was so close to receiving practically pennies! I think if I would've started my auction at $900 I could've gotten a little more but I trusted this starting auction Worthy gave thinking there would be a lot of bids or they knew best. I would go with your own gut and place your starting point where you wouldn't mind selling your ring for at least that price.

Service
Value
Shipping
Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Lola,

Thank you for sharing your experience. We completely understand it can be very disappointing to learn about the difference between retail and resale values.

Our primary goal is to help you get the most for your jewelry so thank you for allowing us the opportunity to partner with you. Should you need any assistance selling any of your other pieces, please do not hesitate to let us know. We'd be happy to work with you again!

The Worthy Team

Thumbnail of user kellyp1390
South Carolina
1 review
1 helpful vote
  • Send Message
September 24th, 2023

First they ask that they could send my ring over to GIA to get tested. That they would have to remove the diamond to do so. I think it's really weird that they are willing to do this for free. And I've had my ring checked out by several people and they stated that it was a real diamond versus a lab created diamond. But, when it came through for the GIA report it said it was a lab created diamond. Is there a possibility that Worthy could have swapped out the diamond? I don't trust these guys at all. They had my ring over at GIA for almost a week and a half. Finally, it goes into auction. First, let me tell you that this is a diamond that is a carot and a half and also has two pink small diamonds on the side. Also several diamonds throughout the entire ring. It appraised about $15,000. They submitted it through the auction and it had listed the wrong description and only got $230? Around there. Of course I didn't take that value because that seems like they're trying to rip you off and just take the ring. And these auctions don't even seem real. When I asked were the auction site was actually at to where I could sign up for it they couldn't give me any information. Finally, they are shipping the ring back but they're sending it to a weird FedEx location but not provided at tracking number yet and it's been almost 10 days. Why wouldn't they ship it back to my house? Oh they're really going to be shocked if they swapped out the diamond because I actually had a GIA report on it and it proves that it's real. If I get this ring back and it's a fake diamond with a different serial number.I'm going to be going to the police and going to the news. Thanks guys.

Tip for consumers:
It seems to be fraud

Products used:
Auction services

Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Kelly,

We are genuinely concerned with the statements you have made in your review as they do not reflect our business or our practices whatsoever. Suggesting that we have swapped your center diamond is both highly unethical and highly illegal. Such statements without merit are incredibly harmful to the reputation we have worked very hard to build over the past 10 years and are not taken lightly.

We only make money when you do which is why we're focused on setting your auction up for success which includes complimentary professional cleaning, photography, and objective third-party grading. As explained in our communication to you directly, we utilize the GIA for grading loose diamonds as they are the gold standard for accurate grading and building buyer confidence, which in turn, helps influence offers placed during the auction.

The GIA reported your center diamond as lab-grown and a total of 1.39 carats. The market demand amongst our network of professional buyers for lab-grown diamonds is unfortunately very low compared to natural diamonds of similar characteristics. All components making up your bridal set were included in the details of your auction which were visible to both you and the buyers who had access to your auction.

Your jewelry was returned to the FedEx location you confirmed after final preparations were made to ship it back. Our normal return processing timeframe is 7-10 business days however in light of the center diamond needing to be remounted to the setting, one additional day was required before the jewelry was ready to be returned. We greatly appreciate your patience while these final steps were taken.

Although we have not heard back from you since you received your jewelry, a member of our leadership team will follow up with you directly to confirm there are no remaining concerns left to address.

Thank you,

Worthy Team

Thumbnail of user sarahj1728
Georgia
1 review
0 helpful votes
  • Send Message
February 16th, 2023
Verified purchase

They laid out every step clearly and that's exactly how it went! It was quick and we made a little more than if we had sold it to a local jeweler!

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hey Sarah,

Your feedback means so much to us and we're so glad we were able to help you sell your piece. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!

The Worthy Team

Thumbnail of user mp624
Arizona
1 review
0 helpful votes
  • Send Message
January 25th, 2022

The people from WORTHY were helpful and professional. They made selling jewelry easy and I was kept in the loop at every step.

Service
Value
Shipping
Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi M P.,

This is exactly what we strive to do! Congrats again on the sale of your jewelry. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.

The Worthy Team

Thumbnail of user rachell1299
District of Columbia
1 review
0 helpful votes
  • Send Message
May 25th, 2023
Verified purchase

I received emails and texts throughout the whole process. It was very transparent. And it was easy to send it in and recieve payment.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Rachel,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user frankg1305
Washington
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

Everyone I interacted with at WORTHY was professional and respectful. The process was just as described.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Frank,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user reneem383
Washington
1 review
0 helpful votes
  • Send Message
March 4th, 2021

They made selling my ring so incredibly easy - they handled everything and kept me posted the entire way! Will definitely use them if I have anything else to sell! Thanks again, Abbey!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Renee,

Thank you for taking the time to share about your experience with Abbey! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.

The Worthy Team

Thumbnail of user ryliep2
Washington
1 review
0 helpful votes
  • Send Message
March 9th, 2023
Verified purchase

The process was so easy for me and I always had peace of mind because Worthy updated me every step!

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Rylie,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user daveh1314
California
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

This is a good outlet to sell your jewelry. Keep in mind you need to be realistic with the values

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Dave,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user karinec15
Utah
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

Every step of the way I had detailed information and knowledge about the process! It was so easy!

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Karine,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user samantham1655
Texas
1 review
1 helpful vote
  • Send Message
December 10th, 2023
Verified purchase

Amazing info and service
Great updates as process was happening

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Samantha,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user darlenep446
DO
1 review
0 helpful votes
  • Send Message
June 20th, 2023
Verified purchase

I was very pleased with worthy. They kept me updated from the finish until the end

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Darlene,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user sherrim417
Kansas
1 review
1 helpful vote
  • Send Message
December 3rd, 2023
Verified purchase

MY experience with Worthy was wonderful. I got the money I wanted for the 2 rings I sold.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Sherri,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user kylem257
Missouri
1 review
0 helpful votes
  • Send Message
March 10th, 2021

Worked with Ornella and she was absolutely great to work with. Will be working with her again soon!

Service
Value
Shipping
Quality
Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Kyle,

Thank you for taking the time to share about your experience with [Representative]! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.

The Worthy Team

Thumbnail of user nicolep1667
Massachusetts
1 review
1 helpful vote
  • Send Message
December 1st, 2023
Verified purchase

A very positive experience. The staff were friendly, professional and helpful.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Nicole,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user reneec606
Georgia
1 review
0 helpful votes
  • Send Message
September 19th, 2022
Verified purchase

Easy and very quick process. They did everything they said every step of the way.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Renee,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user scotta1222
California
2 reviews
0 helpful votes
  • Send Message
November 26th, 2022
Verified purchase

From start to finish this experience was great! Easy to work with. Would recommend worthy!

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Scott,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user pattig222
Oklahoma
1 review
1 helpful vote
  • Send Message
April 23rd, 2021

ORNELLA WAS GREAT TO KEEP ME INFORMED OF THE PROCESS AND I THANK HER FOR ALL OF HER ASSISTANCE! VERY PROFESSIONAL!

Products used:
Worthy.com. a reputable business

Service
Shipping
Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Patti,

Thank you for taking the time to share about your experience with Ornella! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.

The Worthy Team

Thumbnail of user mariaw258
North Carolina
1 review
40 helpful votes
  • Send Message
February 29th, 2020

Please beware of this company. Read the reviews (the real ones) and notice the consistent themes. Worthy reps will convince you to send them your ring and allow them to remove the diamond (they do not mention this until after you send your ring and they give you a substantially low offer). Don't do it! First, you can get a better price from a local jewelry dealer. Be prepared to be shocked by the difference between your insurance appraisal value and how much you are being offered (I was offered 15% of my appraisal value). Your Worthy rep will be available and very responsive up until you ask for them to send you your ring back. Once I made this request, a week went by with no response. I had to eventually ask for a manager and threaten to report my ring stolen. Also, one of the most important things you need to be aware of is how they insure your ring. Once my ring was returned I notice on the slip in the package that instead of my ring being insured for the appraised value ($7500) which is the value I have the ring insured for, it was insured for the value Worthy offered me. If I had known this, I would not have trusted mailing my ring to them in the first place. Finally, the offer they give you after you send your ring will be substantially different from the offer they provide during your initial consultation and their final offer (i. E. $535 vs. $1100). I sold my ring to a reputable local jewelry dealer for the amount Worthy offered during my original consultation (after escalating my case to a manger and threatening to expose this company, the manager was "finally" (again this is part of the game they play) able to get me an offer of the amount they originally quoted during my consultation which I declined since I got the same offer from a local dealer and wouldn't have to give up the 20% Worthy requires. Either way I did not want to do business with this shady company so even if they had increased their offer I would not have accepted it.) Therefore this process was a waste of time and a headache. Had I sold my ring to them I would have gotten between 20% - 50% (20% for the fee they charge; 50% if I had gone with the actual offer after they received my ring) less. So trust me when I say do not waste your time with this company! They lack integrity!

Thumbnail of user judyh71
Roy A. – Worthy Rep

Hi Maria,
We'd like to make clear that your accusations that our reviews are not genuine is not only factually inaccurate, but is an unfair slight to the people on our team that work so hard getting people the most value we can for their items. As a marketplace, we strive to get you the highest amount as our success is your success, while only charging a fee and leaving you in control the entire time. You did not describe your diamond accurately when you submitted it, and, as such, our initial estimate of its value was off (had you described your item accurately, we would have rejected it when submitted). We did everything we could to try to get you the most money from our buyer community, as we always do. In fact, if you read the many positive reviews across various platforms, you consistently see we are able to significantly beat the amount you can find locally. Finally, when you sent us your item in December of 2018, the packing slip was inaccurate - rest assured that your items are fully insured up to $100,000 with our policy from Lloyd's of London. We are sorry that you were not able to get a successful deal made on our platform, and do wish you the best.
-Worthy Team

Thumbnail of user nikio9
Texas
1 review
0 helpful votes
  • Send Message
May 12th, 2023
Verified purchase

Everything was smooth and I believe I got top dollar for my diamond rings.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Niki,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user julieh2249
Michigan
1 review
0 helpful votes
  • Send Message
June 25th, 2023
Verified purchase

Everyone was very knowledgeable and responsive. I was able to sell all my jewelry.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Julie,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user kaylah552
Missouri
1 review
0 helpful votes
  • Send Message
April 10th, 2023
Verified purchase

Very helpful, fast turnaround, and they explain the process every step of the way.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Kayla,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user shanae20
Virginia
1 review
0 helpful votes
  • Send Message
October 2nd, 2022
Verified purchase

The whole process was easy and the company has great communication during each step!

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Shana,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user bonniep484
Virginia
2 reviews
0 helpful votes
  • Send Message
November 3rd, 2023
Verified purchase

Extremely easy transaction and received my payment for goods sold quickly.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Bonnie,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

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From the business

Selling an old engagement ring in 5 easy steps: https://www.worthy.com/sell-jewelry

Using Worthy's online auction platform you can get more for your jewelry without leaving your home:
1. Free Estimation-Tell us about your ring and provide an image, we’ll help you gauge its resale value

2. Insured Shipping- We’ll make sure your valuable arrives at our headquarters safely, with insurance coverage of 150% of its estimated resale value

3. Complimentary Grading-One of our esteemed grading partners will verify and describe your valuable with highly detailed, accurate descriptions

4. Professional Photos - Our in-house photographer will take HD 360 degree photos of your valuable, showing off every impressive detail

5. Personal Auction-Using the professional photos and grading, verified buyers from around the world are invited to compete for your ring. Just approve the highest bid, and the money is yours.

Company Representative

Thumbnail of user lindsayh145
Worthy T.
VP Chief Gemologist Worthy
Roy Albers is a jewelry professional with extensive experience in diamonds, gemstones, merchandising and fine jewelry manufacturing. He was Chief Gemologist and Vice President of Gemstone Acquisitions of Tiffany & Co. He has served on the board of directors of the American Gem Trade Association and the American Gem Society. Roy currently is the VP Chief Gemologist at Worthy, based in New York City.

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