• Worthy

Worthy

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Overview

Worthy has a rating of 4.7 stars from 433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Worthy most frequently mention entire process, great experience, and customer service. Worthy ranks 2nd among Diamond sites.

  • Service
    79
  • Value
    73
  • Shipping
    74
  • Returns
    28
  • Quality
    60
Positive reviews (last 12 months): 92.9%
Positive
65
Neutral
0
Negative
5
24
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How would you rate Worthy?
Top Positive Review

“Took too long to get money”

Sara T.
9/30/24

After the sale I had to contact Worthy two times as to where our money was. Although you are told it would take 10 to 15 days, our money took a bit longer. We bank with an international bank not a local institution so the length of time was unnecessary.

Top Critical Review

“Wasted my time”

Tia B.
11/12/22

I sent in a ring and a necklace to sell. They had me take a picture of the ring and send it to them. In none of the communications did it say that the items had to meet their criteria to sell them. I mailed the items the next day and the day after that, I got an email stating that my items are not the kind of items that they want to sell. They had not even seen the necklace yet. The items arrived at their location and the next day they sent me another email stating that there was not enough demand in their marketplace to sell my items. They wanted to return them to a staffed fed ex location two hours away from me. Went thru all the rigamarole to get my items sent back to my home address. Would not recommend them unless you have very high-end jewelry. Apparently, that is all they are looking for. They should screen items better to save people time of sending their items in.

Reviews (433)

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Timeframe

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Reviews that mention popular keywords

engagement ring (24) customer service (28) reserve price (15) diamond ring (20)
Thumbnail of user timp826
California
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

I would gladly use worthy again. Very professional. They keep you updated every step of the way. It's a process but that's ok. They are very thorough.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Tim,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user jonc391
Florida
1 review
2 helpful votes
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February 16th, 2021

I trusted worthy to sell my engagement ring after reviewing several sites and exploring local options. The process was smooth, seem less and painless.
I would absolutely use them again in the future.

Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Jon,

We're glad we could help simplify the process of selling your jewelry, especially during this hectic time! Definitely tell your friends and family about us, we'll be more than happy to help them with this easy and safe process as well!

The Worthy Team

Thumbnail of user sarahn1230
Tennessee
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

This was a quick and easy transaction. Kendall was so helpful and communicative and let me know what was going on every step of the way. If I ever have other jewelry to see, I'll use Worthy!

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Sarah,

Thank you for taking the time to share your experience with Kendall! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.

The Worthy Team

Thumbnail of user lorriei9
Florida
1 review
0 helpful votes
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March 4th, 2021

I had my old wedding ring and wanted to sell - went online to check sites and found Worthy
Really professional and Abbey assisted me step by step in the process
I would use this again and will recommend to friends and family

Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Lorrie,

We're glad we could help simplify the process of selling your jewelry, especially during this hectic time! Definitely tell your friends and family about us, we'll be more than happy to help them with this easy and safe process as well!

The Worthy Team

Thumbnail of user stevenc689
Florida
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

I sold my loose diamond for a fair price, it happened quickly and they paid quickly as well
They seem reputable, helpful and certainly accomplished the mission we set out to do.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Steven,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user donnaa1340
New Jersey
1 review
1 helpful vote
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September 23rd, 2022
Verified purchase

Worthy stayed in touch with me every step of the way in helping me sell my bridal set.
I highly recommend this company for any quality jewelry you need to sell.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hey Donna,

Your feedback means so much to us and we're so glad we were able to help you sell your bridal set. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!

The Worthy Team

Thumbnail of user mecheleg1
KN
1 review
15 helpful votes
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July 3rd, 2022

I guess I fell for it. I sent my diamond to Worthy with full awareness of its worth and GIA grading that I obtained at the time of purchase. A secondary/independent appraisal also validated it's grading. I understood completely that it was an auction and I would not recoup nearly its full value. I absolutely understand that Worthy is in this business to make a profit. Interestingly, the GIA grade determined by Worthy was significantly different in color, though match in clarity. Interestingly, they never asked for the grading, only the size when submitted. I began to have a sinking feeling. I asked for a low minimum reserve- which was not met, not surprisingly based on their grading. I asked that the ring be returned, confirmed the location for the FedEx office locally and was assured via email that it would be in my possession in 7 to 10 days. When I did not receive the promised FedEx tracking number, nor my ring, I emailed my customer service agent. Shockingly, I did not receive a reply to my email. A phone call to the company, revealed that they don't know why my ring was not sent back, but they should be able to get me a tracking number next week to ensure that I can track its progress. I am hopeful to get the ring back, but at this point I am markedly concerned that I might not. I have a feeling I will be making many more phone calls to try to get my ring returned. They were anxious to receive it and provided expedited two day air shipping, but can't seem to be as efficient returning it, or even giving an explanation for why it is not been returned. Go elsewhere.

* Worthy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hello Mechele,

A member of our leadership team previously attempted to contact you directly about the concerns with your return. Although they did not hear back from you, we are confident we have taken the appropriate measures to resolve your concerns. From our review, we can confirm the return location was confirmed on 5/20/22 and the package was shipped out on 6/6/22,10 business days from that date. As explained in our communication with you directly, our return processing timeframe is between 7-10 business days where great care is taken to securely package your return for safe delivery.

Please note, as part of the services we provide in preparation for your jewelry's auction, complimentary grading at a third-party independent grading lab such as the GIA is included. It is very important to note the grading reports provided by the grading lab are completely objective. As a reminder, before starting your auction, you have complete control over the reserve price that is set and the minimum amount your jewelry sells for. If the reserve price is not met, we'll initiate the return of your ring without hesitation. Although we weren't able to assist you with the sale of your jewelry, we do wish you the best if you decide to pursue another avenue.

If there are any remaining questions or concerns we can address with you, please do not hesitate to reach back out to us at any point.

Thank you,

The Worthy Team

Thumbnail of user aw573
Wyoming
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

This was the best decision I could have made to sell my engagement ring. The staff were professional and very punctual. They were helpful with letting me know at every step what they were doing.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi there,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user beths216
Florida
1 review
12 helpful votes
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November 19th, 2018

So easy. Got a great price for my ring after wearing it for 14 years. Didn't cost me a dime out of pocket. Was kept in the loop every step of the way. Thank you!

Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Beth,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user lisam5317
North Carolina
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

From beginning to end the process was flawless.My only disappointment is that it sold for so little.Although I believe that would have been the case had I worked hard on selling it myself as well.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Lisa,

Thank you for sharing your experience. We completely understand it can be very disappointing to learn about the difference between retail and resale values.

Our primary goal is to help you get the most for your jewelry so thank you for allowing us the opportunity to partner with you. Should you need any assistance selling any of your other pieces, please do not hesitate to let us know. We'd be happy to work with you again!

The Worthy Team

Thumbnail of user christopherk1187
Maryland
1 review
0 helpful votes
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October 7th, 2022
Verified purchase

Thank you so much for finding a buyer for the ring I had for sale. Professional, courteous service from start to finish. Rapid payment. A+++++ Rating from me. Thanks again.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Christopher,

This is exactly what we strive to do! Congrats again on the sale of your ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.

The Worthy Team

Thumbnail of user sarahc2663
New Jersey
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

After reaching out to Worthy, their team was helpful in explaining the process and making the whole experience quick and easy. I ended up getting exactly what I was hoping for my ring set.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Sarah,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user ab985
Oklahoma
1 review
0 helpful votes
  • Send Message
July 29th, 2022

I do feel like the process took a long time to get to auction but I had constant communication from Worthy and they worked with me when I wanted a higher price. Abbey was great to talk too!

Service
Value
Shipping
Quality
Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi there!

Thank you for taking the time to share your experience with Abbey! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.

The Worthy Team

Thumbnail of user cordelias22
Colorado
1 review
1 helpful vote
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June 30th, 2023
Verified purchase

Such a seamless and easy experience! I've already told 2 people about Worthy! My auction ended at more than 4X's a price that I had been offered for my ring from another selling service.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hey Cordelia,

We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!

The Worthy Team

Thumbnail of user brookeb83
Louisiana
1 review
21 helpful votes
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November 7th, 2018

I had this ring reviewed by one of my moms friends who is actually a diamond dealer. He buys and sells diamonds way closer to the actual cost hat a jeweler or company who's it gonna charge you about triple the price of whatever something is worth. Most people don't know this until they have already had this type of situation happen. They spend a small fortune on a diamond that actually has no true value if ever needed to be resold. So if anyone is reading this. Find a direct diamond broker! They will sell you a diamond way closer to the price of the actual value of the diamond And you'll probably get a way bigger better clarity more awesome diamond from them than you ever will from any store and definitely more than any company like worthy. My mother's friend who's business is just that told me that even though yes the ring from the store cost around $14,000 that it should get around $2,500-! 3,500. I remember when I first heard those numbers that I felt they were so little comparatively to the original price tag. Jaw dropped! So why I understood his expertise I decided to send my ring into Whorthy to see what that market could hold and they suggested...$850 after their analysis which is absolutely ridiculous! That's before they're 20% fee cut btw. Save yourself the time and money and see if you can find an independent diamond broker for someone else because were they at this point doesn't give you much more than a pawnshop!

Thumbnail of user judyh71
Roy A. – Worthy Rep

Hi Brooke,

Worthy is an online auction marketplace. We operate as a unique consumer to business platform that connects consumers looking to sell a piece of jewelry with a vetted wholesale community of professional jewelry buyers. Hope this helps to clarify Worthy and what we offer sellers.

Thank you.

Thumbnail of user bw155
Pennsylvania
1 review
25 helpful votes
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September 5th, 2019

I can see others have liked this service and maybe it's because they're just surprised they got anything for their jewelry. But this is a similar service to "I have to sell my used car quick for cash" or going to your local Pawn broker... well, it may be a step above that I guess. But don't think for a minute just because they have hundreds of buyers as they'll tell you, that that means you're going to get top dollar. You won't. You won't likely even get what your diamond/jewelry is worth for scrap. Oh they'll rush to get your item, and then give you an "appraisal" (mine was ridiculously low=I know the scrap value of the diamonds... they did not even meet that) and then let the auction run and hey maybe you have an amazing one of a kind piece that will sell high... but even then I'd bet you'd do better on Ebay with good pictures and a great sales/writeup. (as I have) Also don't expect a quick return if you want it back after their auction. Diamond Buyers International is a much better/similar service. No slick sales team experience like I had with Worthy. Or well, some of the team I spoke with were more informed than others but none gave the explanation of what their service actually is in the way that I learned online and from the Rep I dealt with at Diamond Buyers International. Good luck though!

Thumbnail of user judyh71
Roy A. – Worthy Rep

In response to your comments, Worthy respectively finds your statements self promoting and not grounded in actual facts. Worthy works with reputable and respected industry partners, such as Llyod’s of London for insurance coverage, GIA and IGI for diamond grading reports, FedEx for shipping, to name a few of our business partners. These companies are trusted worldwide and each take great pride and care in being best in class service providers.

It is important to recognize that GIA and IGI do not issue appraisals, as an appraisal is subjective in scope and is typically used as an insurance replacement value. A Grading Report is the scientific evaluation of the diamonds characteristics. The Grading Report states the cut, color, clarity, carat weight, polish, symmetry, fluorescence, culet size, length, width, depth, girdle and inclusions. Knowing what you have is key and Worthy works with and partners with GIA and IGI to give you the facts on your diamond. It is an unbiased, 3rd party report. The buyers on the Worthy online auction platform bid on each diamond based on the facts and the Grading Report as the global industry standard.

Worthy works with thousands of clients and as can be seen in all the many positive reviews, helps clients get the most for their items.

Thumbnail of user virginiar958
California
1 review
0 helpful votes
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April 24th, 2023
Verified purchase

Awesome selling experience. My watch sold for more than the reserve. The Worthy staff was super helpful and very responsive with all my questions. I'll sell again on Worhy!

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Virginia,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user brittenl
Michigan
1 review
1 helpful vote
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December 4th, 2023
Verified purchase

The process was incredibly thorough and easy to follow and the communication was great throughout the whole process, I never had to worry! Happy with how my ring was handled and auctioned. Thanks!

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Britten,

This is exactly what we strive to do! Congrats again on the sale of your ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.

The Worthy Team

Thumbnail of user lindag1676
Texas
1 review
0 helpful votes
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March 9th, 2021

Ornella worked with me throughout the process of selling my wedding set. She was patient and understanding about what my goal was. It was a very positive experience!

Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Linda,

We know parting with such an important and meaningful possession is not easy and we're glad you felt supported throughout the process. Thank you for taking a moment to share your experience. Your feedback means so much to us because this is exactly why we do what we do.

The Worthy Team

Thumbnail of user laurencep26
Netherlands
2 reviews
2 helpful votes
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October 29th, 2018

It was both fast and easy. Could not have been easier. Sending my ring safe and secure was of great importance. I was very confident in the way it was handled. Thank You For Everything Worthy!

Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Laurence,

This is exactly what we strive to do! Congrats again on the sale of your ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.

The Worthy Team

Thumbnail of user rebeccaw212
Florida
1 review
10 helpful votes
  • Send Message
October 22nd, 2018

Worthy did everything they could to make this a positive experience! I love how they keep you informed every step of the way. I would recommend Worthy to anyone selling their jewelry!

Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Rebecca,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user chesterp65
Illinois
1 review
0 helpful votes
  • Send Message
September 8th, 2022

I sent them my great grandmother's supposed diamond wedding ring. I knew nothing about the ring. It looked to be at least a carat supposed diamond. A friend who has bought diamond rings in the past said if it is REAL, it could be worth $4,000-$5,000. So I gave them a shot.
I quickly got a response that they were sorry, the ring would not be in demand at their auction, so they were returning it.
That is fine. But I had no reason why, and I asked if they can at least tell me if the ring was too old or even REAL. You never know. Great-gramps could have gotten her a cubic zirconia. I would have least liked to have known why it was not even auction-worthy. So I would have to give the process 2-stars for being 'incomplete' in my estimate.
** UPDATE **
Shortly after posting this review, a representative from Worthy contacted me and did confirm that the diamond I sent in was NOT authentic. They apologized I was not told immediately. Thus everything on their end was done appropriately and professionally.

Value
Shipping
Returns
Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Chester,

We greatly appreciate having the opportunity to quickly clear up the concerns surrounding your submission! Although we weren't able to partner with you on the sale of your great-grandmother's ring, please do not hesitate to contact us should you need any future assistance. We look forward to any opportunity to work with you in the future should the opportunity arise.

Thanks,

Worthy Team

Thumbnail of user stacyf239
Colorado
1 review
0 helpful votes
  • Send Message
June 28th, 2023
Verified purchase

At first I was alittle nervous using this service, but I found that it was the best experience. Worthy kept you informed along the process and very easy to use. Most definitely would use again.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Stacy,

Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.

The Worthy Team

Thumbnail of user mitchellr119
California
2 reviews
0 helpful votes
  • Send Message
March 8th, 2023
Verified purchase

I had never attempted to sell jewelry before. Over the years, I had lost my Diamond Certificate on my 30 year old ring. I didn't trust local people (without a recommendation from someone I trusted) so I looked online and found Worthy. I read about their Company, how they handled the selling process, and reviews from happy Customers...Worthy seemed very fair in their approach by all that spoke of them. Fair was what I was looking for. They made it very easy for me from sending a Fedx Driver to my door to pick my ring up (the whole process was insured by Worthy), keeping me in the loop on every step from the pickup, arrival, cleaning, certifying, and then gave me the final approval on my auction price (which I made my own choice that was close to their appraisal). I got the price I wanted at the end of the 72 hour auction credited to my checking account in just 2 days and my 18% fee was quite fair for Worthy doing everything for me! The Staff was kind and helpful through the whole excellent process. I would recommend to anyone with Jewelry they are considering to sell...you would feel comfortable and fairly treated with Worthy. Thank you Worthy!

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hey Mitchell,

We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us.

Congrats again on the sale of your jewelry!

We look forward to any future opportunities to work with you again!

The Worthy Team

Thumbnail of user danam865
Arkansas
1 review
0 helpful votes
  • Send Message
January 29th, 2023
Verified purchase

We followed all the steps recommended by Worthy, the communication was great through out the process, they emailed and text every step of the way. We will use them again. I highly recommend Worthy!

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Dana,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

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From the business

Selling an old engagement ring in 5 easy steps: https://www.worthy.com/sell-jewelry

Using Worthy's online auction platform you can get more for your jewelry without leaving your home:
1. Free Estimation-Tell us about your ring and provide an image, we’ll help you gauge its resale value

2. Insured Shipping- We’ll make sure your valuable arrives at our headquarters safely, with insurance coverage of 150% of its estimated resale value

3. Complimentary Grading-One of our esteemed grading partners will verify and describe your valuable with highly detailed, accurate descriptions

4. Professional Photos - Our in-house photographer will take HD 360 degree photos of your valuable, showing off every impressive detail

5. Personal Auction-Using the professional photos and grading, verified buyers from around the world are invited to compete for your ring. Just approve the highest bid, and the money is yours.

Company Representative

Thumbnail of user lindsayh145
Worthy T.
VP Chief Gemologist Worthy
Roy Albers is a jewelry professional with extensive experience in diamonds, gemstones, merchandising and fine jewelry manufacturing. He was Chief Gemologist and Vice President of Gemstone Acquisitions of Tiffany & Co. He has served on the board of directors of the American Gem Trade Association and the American Gem Society. Roy currently is the VP Chief Gemologist at Worthy, based in New York City.

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