• Worthy

Worthy

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Overview

Worthy has a rating of 4.7 stars from 433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Worthy most frequently mention entire process, great experience, and customer service. Worthy ranks 2nd among Diamond sites.

  • Service
    79
  • Value
    73
  • Shipping
    74
  • Returns
    28
  • Quality
    60
Positive reviews (last 12 months): 92.9%
Positive
65
Neutral
0
Negative
5
24
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How would you rate Worthy?
Top Positive Review

“Took too long to get money”

Sara T.
9/30/24

After the sale I had to contact Worthy two times as to where our money was. Although you are told it would take 10 to 15 days, our money took a bit longer. We bank with an international bank not a local institution so the length of time was unnecessary.

Top Critical Review

“Wasted my time”

Tia B.
11/12/22

I sent in a ring and a necklace to sell. They had me take a picture of the ring and send it to them. In none of the communications did it say that the items had to meet their criteria to sell them. I mailed the items the next day and the day after that, I got an email stating that my items are not the kind of items that they want to sell. They had not even seen the necklace yet. The items arrived at their location and the next day they sent me another email stating that there was not enough demand in their marketplace to sell my items. They wanted to return them to a staffed fed ex location two hours away from me. Went thru all the rigamarole to get my items sent back to my home address. Would not recommend them unless you have very high-end jewelry. Apparently, that is all they are looking for. They should screen items better to save people time of sending their items in.

Reviews (433)

Rating

Timeframe

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Reviews that mention popular keywords

engagement ring (24) customer service (28) reserve price (15) diamond ring (20)
Thumbnail of user jenniferm6020
Florida
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Much easier and faster than ever expected. Communication was clear and frequent.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Jennifer,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user abbyy29
New York
2 reviews
8 helpful votes
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October 24th, 2023

This company is not as advertised. They told me they expected my piece of jewelry to sell for about $2000 based on the GIA certification. Once they had it, they downgraded the reserve price to &694. One of their people actually told me that the reserve price was not binding! This is not true. The terms and conditions say that if you set a reserve price and it sells, you are obligated to sell the ring. I couldn't believe they told such an obvious lie. I managed to get the ring back and sold it to a jeweler for more than $1300.

Service
Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hello Abby,

We are unable to locate an account for you based on the limited information available. We’d like to look into your concerns further and require more information from you to do so.

Please respond at your earliest convenience to our request and a member of our team will follow up with you directly.

Thank you,

The Worthy Team

Thumbnail of user trisht79
Ohio
1 review
0 helpful votes
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November 11th, 2022
Verified purchase

The process was smooth overall. The communication and customer service was excellent on the front end of the process but it decreased in the middle of the process. The auction process was good and worthy was definitely looking out for me as the seller to acquire the best price. The only thing I would suggest is to read your fine print. The 18% service charge that worthy takes after you sell your item is not discussed but it is in the very fine print. Thank you worthy for your help!

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Trish,

Thanks for taking a moment to share your feedback. Feedback such as yours helps us to continue to improve on the services we provide to our sellers. Should you need any assistance selling any other pieces, please don't hesitate to let us know. We'd be happy to partner with you again.

The Worthy Team

Thumbnail of user lynnl658
Michigan
1 review
0 helpful votes
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April 17th, 2023
Verified purchase

Very easy experience! I was really surprised. I received an email when my ring arrived at Worthy, I received an email when it was unmounted. It went to the live auction and I received more than my reserve. Very happy!

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hey Lynn,

Your feedback means so much to us and we're so glad we were able to help you sell your ring. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!

The Worthy Team

Thumbnail of user franv19
Nevada
1 review
0 helpful votes
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October 9th, 2022
Verified purchase

The process was user-friendly; clear directions and great communication. I felt I was in great hands and the only work I really had to do was find packaging for the ring and once sold, wait for the money to be deposited! It was truly an easy and carefree process.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Fran,

This is exactly what we strive to do! Congrats again on the sale of your ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.

The Worthy Team

Thumbnail of user leslieo178
Ohio
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

I recently had an excellent experience with Worthy with 2 rings. From the first phone call to receiving the money from the auction sale, everyone I spoke to was professional and guided me through the process. I had many questions about the process and pricing of my jewelry. I was kept informed about every step in the process. My jewelry was kept in the auction until a price was secured that exceeded the price that was originally set. I would certainly use Worthy in the future if I had jewelry that I wanted to sell. Thank you!

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hey Leslie,

We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!

The Worthy Team

Thumbnail of user ashtonm43
Kentucky
1 review
0 helpful votes
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March 7th, 2021

I found this company by searching for auctions that were accredited by the BBB. They took care of absolutely everything needed to get my ring auction ready. They insured the ring during transit so that I had no worries sending it off. They asked my permission before altering the ring or my auction in any way. It was easy to grant permission because the website is super easy to use. By the time my auction was finished, I was not happy with my highest bid. I reached out to my auction manager, Ornella, to ask if I could reauction my ring. She suggested that we instead negotiate with the highest bidder. They ended up accepting our counter offer. It is unfortunate that we don't get what we initially paid for our diamonds, but the good news is that this team will help you get all you can from their professional buyers.

Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Ashton,

We completely understand how intimidating selling your jewelry can seem at first and we appreciate having had the opportunity to walk you through it. Our primary focus is helping you get the most for your pieces in a resale market. Definitely keep us in mind should you ever need assistance selling other pieces in the future.

The Worthy Team

Thumbnail of user latoyag76
Kansas
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

The hardest part of the process was finding a box to mail my rings (Important to note that I could have waited a day for them to mail me a box). They kept me well informed throughout the process. I could call or text whenever I had questions. I was paid quickly. I have zero complaints. I highly recommend using Worthy.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hey Latoya,

We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!

The Worthy Team

Thumbnail of user carries486
Ohio
2 reviews
1 helpful vote
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October 18th, 2023

I sent by ring to be auctioned by their company. It took well over the timeframe they said. When I finally received my "estimated" auction value it was so far below the appraised value by the jeweler who made the ring in 2018 but another independent jeweler in 2019. It is insured for almost 70% more than what worthy said. I will be contacting the Attorney General in my state foir fraud

* Worthy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Carrie,

It is very important to note that appraisals are commonly for insurance purposes only and are often based on the retail replacement cost of the jewelry. To ensure you have realistic expectations when selling pre-owned jewelry, it is important to first understand that in a resale market, it is very likely for diamond jewelry to be sold for a significantly lower amount than what was originally paid. Retail prices commonly include markups for any overhead costs and profit margins that do not transfer over in a resale market. These added costs are not part of a jewelry piece's intrinsic value and therefore will not be part of what a buyer will consider paying.

It is our top priority to help sellers such as yourself get the most for your pre-owned jewelry in a resale market. For this reason, all jewelry is professionally cleaned, photographed, and graded by a reputable grading lab prior to auction. We do acknowledge there was a brief delay in the auction preparations while we attempted to obtain your approval to unmount the center diamond of your jewelry for more accurate grading of the diamond at the GIA. When we did not receive this approval after several contact attempts, your jewelry was sent, fully mounted, to IGI for grading instead.

We are sorry that we were not able to help you reach an acceptable offer amount for your jewelry. With that said, we also stand by our completely risk-free process that gives you complete control of the minimum amount you sell your jewelry for, regardless of the current market demand. All unsold jewelry is returned at no cost to you, in the same condition originally received in.

To make sure we have addressed all outstanding concerns with you, a member of our leadership team will be reaching out to you directly to discuss your experience further.

Thank you,

Worthy Team

Thumbnail of user sues311
Maryland
1 review
3 helpful votes
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October 29th, 2018

It was a pleaure to work with Josh in selling my diamond. He answered questions promptly, was very reassuring, and the whole thing was done in a few days. The outcome was literally forty percent greater than the estimates I got elsewhere (and this is after the commission!). I couldn't rate Worthy more positively. Simply the best.

Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Sue,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user scottr2139
New York
1 review
1 helpful vote
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March 6th, 2023
Verified purchase

This option to use Worthy was a recommendation from my local jeweler. I was a little nervous at first in sending a diamond ring to an unknown person/company but they answered all my questions and was really overall a great experience. They kept me in the loop the entire time and I watched the Auction live real time. Profits due to me were direct deposited to my bank. Overall a great experience.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hey Scott,

Your feedback means so much to us and we're so glad we were able to help you sell your ring. Don't hesitate to reach out should you need help selling any of your other jewelry down the road!

The Worthy Team

Thumbnail of user donnad1655
Maryland
2 reviews
0 helpful votes
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May 4th, 2022

I was hesitant at first to sell my diamond studs. My account manager explained the process to me from start to finish. Once I sent the earrings to Worthy, the account manager kept me in the loop throughout the prepping and selling process. I knew exactly what was happening. When my earrings went to auction, I could view the activity and see the bids. My earrings sold successfully (for a little more than anticipated!). I received my money promptly. No problems, no worries, no hassle! Thank you Worthy!

Service
Value
Shipping
Quality
Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Donna,

Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.

The Worthy Team

Thumbnail of user stephanier1752
Georgia
1 review
0 helpful votes
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October 16th, 2022
Verified purchase

Hi - I used Worthy ( for the 2nd time) to sell an old heirloom ring. Although their inspection found a chip in the diamond (which meant it wasn't worth as much as I thought), their was good bidding interest and it sold above the suggested reserve price. I recd payment 2 days after the sale. Would absolutely use the service again!

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hey Stephanie,

We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!

The Worthy Team

Thumbnail of user katieg372
1 review
1 helpful vote
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October 21st, 2022
Verified purchase

After getting quoted at a local pawn shop for $600 for my ring, I sent it to Worthy to see if I'd be able to get more for it. The process was very easy and straightfoward. Worthy had appraised my jewelry for $1100 and I accepted an offer for $90 less than that. I'm happy with my experience with worthy---I just am really bummed used diamonds and gold aren't worth even close to what I had anticipated. My wedding band set was originally ~$4400 10 years ago.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Katie,

Thank you for sharing your experience. We completely understand it can be very disappointing to learn about the difference between retail and resale values.

Our primary goal is to help you get the most for your jewelry so thank you for allowing us the opportunity to partner with you. Should you need any assistance selling any of your other pieces, please do not hesitate to let us know. We'd be happy to work with you again!

The Worthy Team

Thumbnail of user josephj1403
New York
1 review
1 helpful vote
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December 14th, 2023
Verified purchase

In the beginning I was a bit hesitant about selling my ring but as time went by...EXCEPTIONAL experience. The process was made easy and the steps that were taken to successfully sell my ring was great and professional.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Joseph,

Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise.

The Worthy Team

Thumbnail of user heatherr752
New York
1 review
2 helpful votes
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March 14th, 2022
Verified purchase

Expedient, professional, insures thru Loyd's of London Cannot say enough POSITIVES! Rachel was wonderful with the situation from beginning to end got me top More than expected for my diamond. I couldn't been more pleased with her and her team. It's said Life is what happens while making other plans Having to sell a family heirloom was NEVER in the cards. Rachel and her team made it as close to perfect as the situation could be.

Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Heather,

We know parting with such an important and meaningful possession is not easy and we're glad you felt supported throughout the process. Thank you for taking a moment to share your experience. Your feedback means so much to us because this is exactly why we do what we do.

The Worthy Team

Thumbnail of user laurenc977
California
1 review
0 helpful votes
  • Send Message
January 25th, 2023
Verified purchase

Worthy was so easy! They sent me prepackaged boxes to send my ring in. They cleaned my ring and took pictures so quickly. They gave me a price, which I thought was fair so I set my ring at the price. I got $10 over which I was thrilled about. Highly recommend!

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hey Lauren,

We're glad we could help simplify the process of selling your jewelry, especially during this hectic time! Definitely tell your friends and family about us, we'll be more than happy to help them with this easy and safe process as well!

The Worthy Team

Thumbnail of user kareng3143
Texas
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Great experience! Went smooth no problems got what I needed to get.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Karen,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user cindyw960
Texas
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Even though I did not get nearly what I wanted for my mom's rings, the entire experience from start to finish was smooth and professional and I would recommend Worthy to anyone seeking to sell their fine jewelry.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hey Cindy,

We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!

The Worthy Team

Thumbnail of user nicolek1190
Illinois
1 review
1 helpful vote
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January 10th, 2023
Verified purchase

I would recommend Worthy. You will be happy with this process if you have reasonable expectations for your jewelry. Meaning you are likely not going to get what your item might appraise for – there has to be room for everyone to make money.

Overall I am happy with everything. Some things that went really well were: the overall process, the communication, the shipping was very easy and the automated emails and texts let me know what was happening at all the steps. They GIA grading took longer than expected but they informed me of that. The auction itself was easy to set-up and see where the bids were coming in and how much.

I think there are some small things that I would recommend to Worthy just to make things even better and help eliminate customer questions:

1) Clarify if they want GIA certificates: I had one. I followed the shipping instructions and didn't send any paperwork. Was later told the GIA would have been helpful to have
2) The auction length: The site indicated most were 48 hours. Mine was 72. I'm not sure how they decide the length but it would be helpful to know the length at the point you are setting up the auction.
3) Any promotional offers: if you sign up for a promotional offer – follow up to confirm with them. It would be awesome if there was a place in your account to see what you are signed up for, or even better if it was integrated into the screens where you set-up your auction

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Nicole,

Thanks for taking a moment to share your experience and congratulations once again on your successful auction!

We appreciate the feedback you've shared about your experience. Feedback such as yours helps us to continue to improve on the services we provide to our sellers. Our success comes from your success so thank you for choosing to partner with us.

Should you need any assistance selling any other pieces, please don't hesitate to let us know. We'd be happy to partner with you again.

The Worthy Team

Thumbnail of user lesliec751
Kansas
1 review
0 helpful votes
  • Send Message
October 12th, 2022
Verified purchase

So easy! Fill out some info and they send you a prepaid package to send your ring. Great communication every step of the way. I was paid within a few days. Would definitely recommend.

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hey Leslie,

We're glad we could help simplify the process of selling your jewelry, especially during this hectic time! Definitely tell your friends and family about us, we'll be more than happy to help them with this easy and safe process as well!

The Worthy Team

Thumbnail of user heatherm1607
South Carolina
1 review
0 helpful votes
  • Send Message
March 22nd, 2022

I found this company to be phenomenal communicators every step of the way, I received a great value for my ring and felt the overall experience was incredibly smooth… Thank you so much.

Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Heather,

Your feedback means so much to us and we're so glad we were able to help you sell your ring Don't hesitate to reach out should you need help selling any of your other jewelry down the road!

The Worthy Team

Thumbnail of user ranaet2
Ohio
1 review
0 helpful votes
  • Send Message
March 7th, 2021

It's so nice to know that this service exists. They're legit and I got more for my ring than a pawn shop was willing to give me. Very pleased with the outcome!

Thumbnail of user lindsayh145
Worthy T. – Worthy Rep

Hi Ranae,

We completely understand how intimidating selling your jewelry can seem at first and we appreciate having had the opportunity to walk you through it. We're very focused on helping you get the most for your pieces and it's even more exciting when the outcome exceeds your expectations! Congratulations again on your recent auction!

The Worthy Team

Thumbnail of user christyg224
Texas
1 review
0 helpful votes
  • Send Message
June 16th, 2023
Verified purchase

After being unhappy with the recommended price, I attempted to sell for a number that met my goals and Worthy delivered - a number higher than they first suggested! Win-win!

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Christy,

Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you!

The Worthy Team

Thumbnail of user dr.joyo
Florida
1 review
0 helpful votes
  • Send Message
January 5th, 2023
Verified purchase

The goal was to sell an engagement ring that belonged to our son. Mission accomplished! Thank you for keeping me up to date on each step of the process and answering my questions without judgment!

Thumbnail of user worthyt1
Worthy T. – Worthy Rep

Hi Dr. Joy,

This is exactly what we strive to do! Congrats again on the sale of your son's engagement ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well.

The Worthy Team

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From the business

Selling an old engagement ring in 5 easy steps: https://www.worthy.com/sell-jewelry

Using Worthy's online auction platform you can get more for your jewelry without leaving your home:
1. Free Estimation-Tell us about your ring and provide an image, we’ll help you gauge its resale value

2. Insured Shipping- We’ll make sure your valuable arrives at our headquarters safely, with insurance coverage of 150% of its estimated resale value

3. Complimentary Grading-One of our esteemed grading partners will verify and describe your valuable with highly detailed, accurate descriptions

4. Professional Photos - Our in-house photographer will take HD 360 degree photos of your valuable, showing off every impressive detail

5. Personal Auction-Using the professional photos and grading, verified buyers from around the world are invited to compete for your ring. Just approve the highest bid, and the money is yours.

Company Representative

Thumbnail of user lindsayh145
Worthy T.
VP Chief Gemologist Worthy
Roy Albers is a jewelry professional with extensive experience in diamonds, gemstones, merchandising and fine jewelry manufacturing. He was Chief Gemologist and Vice President of Gemstone Acquisitions of Tiffany & Co. He has served on the board of directors of the American Gem Trade Association and the American Gem Society. Roy currently is the VP Chief Gemologist at Worthy, based in New York City.

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