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Indeed has a rating of 1.6 stars from 977 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 132nd among Recruiting sites.
This company responds to reviews on average within 6 hours
I am an employer seeking to post and sponsor jobs on Indeed. I setup an account and was asked to provide documents for business verification. I submitted the Articles of Incorporation which was approved by the Texas Secretary of State. I also provided a lease agreement showing the company name and my name executing the lease. My verification was rejected. I contacted customer support and they were not helpful. Being the owner of a business and trusted by over 300 clients being rejected by a Team called Safety and Trust is offensive to me as a trusted business owner. The verification process needs major improvement.
Date of experience: December 9, 2024
Overnight, Early Morning, and Long Distances!
Sundays and Tuesdays, Schools and Churches!
They are all red flags going up in front of me!
Date of experience: January 28, 2025
Constantly asked me to sign in, spammed my email with there junk still to this day, they allowed scammers to post job listing i had to cancel my bank account due to this. Very unsatisfied. This company is a resume destroyer.
Tip for consumers:
Scammers post to this service often, watch out for ups post most are not legitimate
Products used:
Indeed browser
Date of experience: November 6, 2024
Hi Chris, we sent you a PM. Please follow up with us there.
Thank you,
Indeed Support
Ive been trying to post a add to hire employees but Indeeds awful trust and safety team continue to refuse me and pause account even adding three forms of utility bills etc...just awful. AND there is NO customer service or accountability or followup or supervisors to speak with They have lost my confidence and business and I will never promote them. I prefer a lesser competitor as opposed to indeed. Worst experience I have ever had online
Date of experience: September 10, 2024
Hi Nick, we are very sorry to hear about your poor experience with Indeed. We have sent you a private message to further assist.
Ive worked at a company for 20 year. Still employed there. Ive tried multiple times to write a honest review of the company. Each time i get rejected for going against guidlines. Absolutely nothing wrong with what I wrote. Its a negative review. People should be able to read honest reviews before they apply.
Date of experience: July 26, 2024
Hi there, all company page reviews on Indeed are subject to a moderation process. Our goal is to make sure we are posting reviews that are transparent and reflect the true working experience of the company. However, if any part of a review violates our guidelines, we will not post it or it will be removed. If you wrote a review for a company that did not become public or was removed after being posted, it is likely that the review did not conform to our guidelines. You can view the guidelines at: https://support.indeed.com/hc/en-us/articles/360046789111-Company-Review-Policies. We advise you to look at our guidelines and revise your review and repost it. Unfortunately, we are not able to discuss individual reviews that may not have been approved.
As I see we are facing pretty much the same issue as many people describing their experience here. Same story, account created, sponsored ads running for months, and one day we randomly get banned. Tried to appeal, got an email that we're banned and its final decision. No reasons no nothing. And the worst part is that they send emails to all candidates that this job might be a scam! We are legally running our business and things like this cost us a fortune! But it's a normal practice to Indeed. Please avoid this company and try to find other way to source candidates!
Date of experience: November 8, 2023
Hello Robert, thank you for reaching out and we're here to help. A member of our team has responded to your review by public message. Please follow up with us there so we can further assist.
I am a legitimate business owner of a star-up company. Never run into any issue with Indeed in the past. One day, I received an email telling me the company account was disabled, no reason provided. I went through the appealing process and provided the documents including business registration certificate, by-laws... I explained, as the company is still in the early stage, everyone works remotely from home, so there is no Lease and utility bill, etc. I still got denied. Indeed says " Your company is unsuitable for Indeed." Why? How? No reason provided, and decision is final. All the customer Raps just repeated same thing with their arrogant and cold voice--"no reason, and decision is final." It provides no help at all. I am still clueless what is wrong. Really frustrated and disappointed!
Date of experience: January 5, 2024
Hi Greg, to explain, we have an extensive moderation process designed to protect our job seekers and employers and also ensure a high level of quality in our search results. All Indeed accounts are subject to this review.
Occasionally, we will require further information or documentation to verify a compaany befiore their jobs can appear on Indeed.
Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest.
Hello,
I run a small business company in ossining in new york, I went through the appealing process and provided my internet bill, after few minutes, I received an email saying that my business is unsuitable.
Why? How?
Your killing me.
Date of experience: January 18, 2024
All accounts and jobs go through our standard reviewing process before they can become fully active on our site. The account has gone through our reviewing process and our team has concluded that we will not be able to show these openings in our search results.
As the account has been disabled by Indeed you do not have the option to post a new position. Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we highly suggest utilizing other hiring services. We apologize for any inconvenience this has caused.
I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!
Date of experience: February 20, 2024
Hello Larissa, thank you for reaching out and we're happy to help. A member of our team has responded to you via private message. Please follow up with us there so we can further assist.
I am a freelance recruiter and was heavily relying on indeed job posting. My account was suddenly paused and I am losing my credibility with my clients. This means if anybody who is a freelancer and earning his bread and butter from freelancing but does not have a company cannot post jobs on indeed. I was already billed for the job posting and before I can download the applications my account was paused, this is totally fraud as they are charging for posting and not letting us to download the applications for which we already paid
Date of experience: December 26, 2023
One must be registered and logged in to read reviews from (former) employees! Then one can read every review? Not at all! Of course, one must first have written a review themselves to be able to read every review! One also has to enter the email one uses at Indeed to be able to write a review here! Recognize the error...
Date of experience: May 16, 2024
Hi Justin, when viewing company page reviews, you can only see a certain amount before you will be prompted to leave a review for that company. To see more reviews, you must write one. We do apologize for any inconvenience. We would be happy to pass along your feedback about this!
I look for jobs in Indeed.com but Indeed sends you jobs I don't qualify for and jobs out of state with little pay. If I live in NJ, why will you post jobs in Pennsylvania especially with low pay. Do you know tolls aren't free and the traffic commuting back and forth is terrible. We should have the opportunity to choose state I want to work for as my options. I think Indeed sends any job so it can show they send something. Indeed needs to fix this. Oh by the way, I don't need jobs 1 an hour and a half away if I specified a 25 mile radius.
Date of experience: November 17, 2023
Hi Bibi,
We recommend using a Boolean search to get more relevant results. We would advise checking out our Career Guide page: https://www.indeed.com/career-advice, there are some great resources here that will assist with all areas of your job search.
Also, check out our videos on Youtube with some great search hacks on Indeed: https://www.youtube.com/watch?v=JF0IukoW8to&list=PL6qIzGkkiXFFGIZ09uOBn4JAGYdooXxfP
Candidates were not qualified. Those that were qualified were largely unresponsive to interview requests yet. I paid for a sponsored post so i was charged for every resume that I did not reject within the 72 hour review period. Most of the unqualified candidates were able to be flushed out prior to the review period. However, we moved forward with and were charged for 12 candidates. 10 of the 12 candidates were either unresponsive after some contact, and some were completely unresponsive from the outset. Save your money and don't post here.
Date of experience: September 5, 2023
Hi Lori, we are very sorry to hear about this experience, the 72 hour review period is in place to allow you to reject any candidates that do not meet your requirements so you will not be charged for them. Unfortunately, we cannot control if a candidate responds to messages, this is entirely their responsibility.
I've used Indeed but never found a job from using the site. Many of the jobs advertised were closed or filled when I applied. It was better for me to go directly to the employer. I wouldn't recommend for a job seeker.
Products used:
Not applicable.
Date of experience: November 24, 2023
Hi, to search and apply for jobs on Indeed, please visit www.indeed.com/worldwide and select the country of your choosing. You can then enter the type of job you are looking for in the "What" box and the location in the "Where" box.
We would advise checking out our Career Guide page: https://www.indeed.com/career-advice, there are some great resources here that will assist with all areas of your job search.
While Indeed isn't directly involved in the hiring process, we recommend checking out this resource on our Career Guide about what to do if you're not hearing back from employers: https://www.indeed.com/career-advice/finding-a-job/what-to-do-if-you-arent-hearing-back-from-employers
Also, check out our videos on Youtube with some great search hacks on Indeed: https://www.youtube.com/watch?v=JF0IukoW8to&list=PL6qIzGkkiXFFGIZ09uOBn4JAGYdooXxfP
https://www.youtube.com/watch?v=YrYful2pIrg
We hope this is helpful!
As the title says, I tried to post a job for the restaurant I'm working on opening and was asked to call to verify the account before the post could be made live. Ok, no problem: I call and go through the questions (answering everything correctly, because it's my business and I had just tried to put the listing up the night before) and was told within an hour of the call that my account would be verified. Instead within 30 seconds of hanging up I received 3 emails from indeed: a welcome email saying my account was verified, an anniversary email (weird), and an email saying my account was locked with a link to appeal (that doesn't work and constantly reloads the page).
Date of experience: September 15, 2023
We are a new small business employing front of house and kitchen staff. Our account was suspended without any prior guidance giving us a chance rectify whatever their issue is with our posts. Hopeful applicants are also left on standby. This is not professional or fair for employers or potential employees. Indeed really needs to review the way they deal with their account members.
Date of experience: June 29, 2021
Hello Geo, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
I am a small business owner that has a group therapy private practice using Indeed to hire new clinicians with. My account was active, then hours later my account was disabled for no reason at all. I was not given an explanation or any additional information. Really disappointed that indeed would prevent mental health business services during a mental health crisis because of the pandemic.
EDIT: Indeed replied that they are working on my appeal but i'm back to edit the comment to let everyone know Indeed is lying. They responded with "It appears that your request may require specialized attention and our Client Success team can better assist you. Please view our Help Center for further assistance with this issue." They provided no assistance, no call back number, and told me to purchase insurance for my company, and then when I did, they told me they won't accept it. Indeed owes me money and an explanation... This is straight theft!
Date of experience: October 5, 2021
Hi Brittany. We are sorry to hear that this was your experience. This appears to be in relation to Indeed's appeal process. All Indeed accounts are reviewed as we must verify the connection between the account creator and the company they are hiring for to protect the job seeker as well as the employer. We are happy to go into more detail and to better assist you directly, so we have reached out to you directly via private message. We look forward to hearing from you!
As a small business owner, i recently post positions on indeed, and today they blocked me. "Your account has been disabled".
For WHAT? "not consistent with Indeed's quality standards." WHAT standards? They won't tell.
During this pandemic i could not believe they do this to support the economy, unbelievable.
Date of experience: March 24, 2021
Hi Zeheng, we are very sorry to hear about your poor experience with Indeed. We have sent you a private message to further assist.
Have been using Indeed for fulfilling our Company hiring needs for about 3 years, Suddenly, without any explanation or valid reason, Indeed has disabled my employer account. We have never misused Indeed in any way, I have so many pending hirings lined up which i need to complete asap. I'm extremely disappointed from this site. Really awful experience.
Date of experience: March 9, 2022
Hi Baidehi, thanks for reaching out. To provide some clarity, all accounts and jobs are subject to our standard rolling reviewing process that can occur at any time. Our team has concluded that Indeed will be unable to show your openings in our search results. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. We apologize for any inconvenience this has caused. If you have urgent hiring needs, we suggest utilizing other hiring services.
Started using Indeed to recruit an increasing sales force. Spent hours navigating the site and creating job postings and even sponsored one job while posting 4 others using free service. Despite having my name, email, 30 year old business, Palazzo Realtors, LLC, my credit card and cell phone validated my jobs were suspended. When I appealed and asked why they took emailed me with a rejection email and no explanation. I called the company and was told that I could continue to email the "final decision" email. This company obviously is discriminating against a female owned and operated small business!
Date of experience: August 31, 2021
Hi Rhonda, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.
Just another small business not allowed to thrive on your site. Following guidelines and sponsoring an ad is not enough for indeed apparently. I am a recruiting agency hiring for a for profit marketing company working exclusively in the nonprofit sector - therefore charities and hospitals for fundraising. Indeed disabled my account with no notice or explanation and then proceed to reject an appeal within a matter of 2 minutes! I have been using them for 4 months now continuously paying for a service. I am deeply saddened by the customer service provided, as there is none.
Tip for consumers:
Avoid indeed if you can. I am a small business and this was the only affordable site I could use. However they do not help or support anyone not paying above the recommended budget they suggest. I received a call demanding to increase my budget substantially and I refused due to it being unattainable for my small business and now my account is disabled... glad small business' don't seem to matter here. I am absolutely not the first one to write a review like this. Highly disappointed.
Date of experience: April 11, 2022
Indeed disabled my account after only 24 hrs of receiving applications. I've been recruiting for small businesses for years and have NEVER encountered anything like this. I appealed the decision and got an email from them saying that they've reviewed the account and found it was in violation! Of what?! There was no detail ever given that explains it. The fact that more than 75+ people applied to our role in less than 24 hours says that we're a business that people want to work for! Jerks. Don't waste your time or money with them.
Date of experience: October 22, 2021
Hi Daniel! Thanks for reaching out and bringing your experience to our attention. We reached out to you via private message to further assist. We look forward to hearing back from you.
We are a newly opened bar and grill trying to hire staff and Indeed suspended my employer profile with no warning or explanation whatsoever. This seems to be a common occurrence for Indeed as this is not the first review that reflects these practices. Why is Indeed bullying small businesses? Must be the $$ they get from corporate restaurants for premium job postings that they give them "a little extra" by suppressing the little guys. What a pitiful service
Date of experience: October 4, 2021
Hello Anthony, thank you for reaching out. A member of our team has responded to your review by private message.
Like many, after posting a job offer, and accumulating candidates, we got an email saying our ability to post jobs is disabled (along with all the applications to the job.)
We tried appealing that, providing all the documentation requested, and got hit with this:
"It appears that your request may require specialized attention and our Client Success team can better assist you. Please view our Help Center for further assistance with this issue."
Guess what? There is no way to reach the mythical client success team if your Employer account is disabled.
Also, after they sent that message to you, they will ignore any further communication from you.
Just abysmal. Stay away.
Date of experience: May 14, 2021
Hi Khalifa, we are very sorry to hear of this experience, a member of our team has reached out to you by private message to assist you with this.
This has always been one of my top search engines for new jobs, it pools together all the roles you need.
But overtime I've noticed this company has fallen down a bit. They spam your emails, texts, and even WhatsApp and it's quite difficult to turn off.
There's some bugs and issues with the app too and sometimes it makes me feel that there are better alternatives.
You're still good, Indeed, but I think you need to pull it together before you slip even further.
Date of experience: August 14, 2023
Hi Emilia, we want to make sure job seekers are having a safe experience with Indeed. For this reason, contact information is only shared with employers when users apply for their positions or users accept their contact through our resume database. Otherwise, this information is hidden. If you suspect the communication you have been receiving is a result of a job you applied for on Indeed, feel free to reach out at socialcare@indeed.com. Thank you.
As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.
Hi Brooks, all accounts and jobs on Indeed are subject to our standard reviewing process. The account has gone through our reviewing process and our team has concluded that we will not be able to show these openings in our search results and it will remain disabled. As the account has been disabled by Indeed you do not have the option to post a new position. Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. We apologize for any inconvenience this has caused. If you have urgent hiring needs, we highly suggest utilizing other hiring services.