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Indeed has a rating of 1.6 stars from 976 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 46th among Recruiting sites.
This company responds to reviews on average within 2 days
I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!
Ive been trying to post a add to hire employees but Indeeds awful trust and safety team continue to refuse me and pause account even adding three forms of utility bills etc...just awful. AND there is NO customer service or accountability or followup or supervisors to speak with They have lost my confidence and business and I will never promote them. I prefer a lesser competitor as opposed to indeed. Worst experience I have ever had online
Ive been trying to post a add to hire employees but Indeeds awful trust and safety team continue to refuse me and pause account even adding three forms of utility bills etc...just awful. AND there is NO customer service or accountability or followup or supervisors to speak with They have lost my confidence and business and I will never promote them. I prefer a lesser competitor as opposed to indeed. Worst experience I have ever had online
Ive worked at a company for 20 year. Still employed there. Ive tried multiple times to write a honest review of the company. Each time i get rejected for going against guidlines. Absolutely nothing wrong with what I wrote. Its a negative review. People should be able to read honest reviews before they apply.
Hi there, all company page reviews on Indeed are subject to a moderation process. Our goal is to make sure we are posting reviews that are transparent and reflect the true working experience of the company. However, if any part of a review violates our guidelines, we will not post it or it will be removed. If you wrote a review for a company that did not become public or was removed after being posted, it is likely that the review did not conform to our guidelines. You can view the guidelines at: https://support.indeed.com/hc/en-us/articles/360046789111-Company-Review-Policies. We advise you to look at our guidelines and revise your review and repost it. Unfortunately, we are not able to discuss individual reviews that may not have been approved.
Currently Indeed requires a paid Ad. It is cost-prohibitive to run and ad and pay for a subscription. We will be looking for other resources to find qualified candidates. We are a small business and can not afford the continual increase in Indeed's fees. In the last few months, Indeed has changed the criteria for free ads even with paid subscriptions. It is unfortunate as we have been an Indeed customer for many years.
Tip for consumers:
The customer services team is hit or miss. Some give you the "there is nothing we can do" and some dig into your account and try to help.
Products used:
Paid Ad and Paid Subscription
Indeed has demonstrated themselves untrustworthy. They knowingly allow employers who spend a lot of money to run employment openings consistently to post misrepresented job posts. They also allow companies to post fake five star reviews on the platform. The company I worked for after obtaining employment through Indeed did both of these things. I complained to Indeed about it but they did nothing. In the six years I was duped but this job posting I have consistently seen these fake reviews on the platform. They don't care what gets posted as long as they make money from he company engaged in wrongdoing. They are not accountable for anything. I ended up in a lawsuit against my employer when, after working full time for a month, they failed to pay me and unlawfully fired me for asking for my pay. My employer called into question the authenticity of the job post so I contacted Indeed to obtain verification of the jist on the platform and when and by whom it was posted. Their customer service agent located it in their archives in five minutes. She told me to send the subpoena to *******@indeed.com. But Indeed objected to the subpoena and refused to authenticate the post. They said it is was improperly served because it i wasn't delivered person. I'm in Florida and their legal department is in Texas. They also said it was a violation of Texas Penal Code, and a violation of the Stored Communications Act- both of which are false. They also said it was "overly burdensome" to authenticate one job post on their site. And they said they don't have to comply with a subpoena unless it's from a case originating in a court within 100 miles of their corporate office in Texas. None of these are valid objections. They were just helping this shady employer from whom they make tons of money from rather than helping me recover my wages by verifying that one job post was on the site and posted my my employer. Indeed is just as shady as the employers who use the platform to scam job seekers. Beware of Indeed!
Tip for consumers:
Do not trust Indeed!
Products used:
Applied for position posted in Indeed that turned out to be fake.
Hi Melanie,
We are sorry to hear about your experience with an employer on Indeed, and we have reached out to you directly to address this matter in more detail with you. All accounts and reviews posted on Indeed’s site are subject to review to help ensure our guidelines and policies are met and to provide the best possible experience for job seekers. Between April 2020 and January 2023, you have worked with our Job Seeker Success team in regard to this matter. Your complaints were forwarded to our Trust & Safety team for investigation, and we followed up with you after the investigation was completed.
One must be registered and logged in to read reviews from (former) employees! Then one can read every review? Not at all! Of course, one must first have written a review themselves to be able to read every review! One also has to enter the email one uses at Indeed to be able to write a review here! Recognize the error...
Hi Justin, when viewing company page reviews, you can only see a certain amount before you will be prompted to leave a review for that company. To see more reviews, you must write one. We do apologize for any inconvenience. We would be happy to pass along your feedback about this!
I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!
Hello Larissa, thank you for reaching out and we're happy to help. A member of our team has responded to you via private message. Please follow up with us there so we can further assist.
I am a legitimate business owner of a star-up company. Never run into any issue with Indeed in the past. One day, I received an email telling me the company account was disabled, no reason provided. I went through the appealing process and provided the documents including business registration certificate, by-laws... I explained, as the company is still in the early stage, everyone works remotely from home, so there is no Lease and utility bill, etc. I still got denied. Indeed says " Your company is unsuitable for Indeed." Why? How? No reason provided, and decision is final. All the customer Raps just repeated same thing with their arrogant and cold voice--"no reason, and decision is final." It provides no help at all. I am still clueless what is wrong. Really frustrated and disappointed!
Hi Greg, to explain, we have an extensive moderation process designed to protect our job seekers and employers and also ensure a high level of quality in our search results. All Indeed accounts are subject to this review.
Occasionally, we will require further information or documentation to verify a compaany befiore their jobs can appear on Indeed.
Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest.
Hello,
I run a small business company in ossining in new york, I went through the appealing process and provided my internet bill, after few minutes, I received an email saying that my business is unsuitable.
Why? How?
Your killing me.
All accounts and jobs go through our standard reviewing process before they can become fully active on our site. The account has gone through our reviewing process and our team has concluded that we will not be able to show these openings in our search results.
As the account has been disabled by Indeed you do not have the option to post a new position. Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we highly suggest utilizing other hiring services. We apologize for any inconvenience this has caused.
I am a freelance recruiter and was heavily relying on indeed job posting. My account was suddenly paused and I am losing my credibility with my clients. This means if anybody who is a freelancer and earning his bread and butter from freelancing but does not have a company cannot post jobs on indeed. I was already billed for the job posting and before I can download the applications my account was paused, this is totally fraud as they are charging for posting and not letting us to download the applications for which we already paid
As I see we are facing pretty much the same issue as many people describing their experience here. Same story, account created, sponsored ads running for months, and one day we randomly get banned. Tried to appeal, got an email that we're banned and its final decision. No reasons no nothing. And the worst part is that they send emails to all candidates that this job might be a scam! We are legally running our business and things like this cost us a fortune! But it's a normal practice to Indeed. Please avoid this company and try to find other way to source candidates!
Hello Robert, thank you for reaching out and we're here to help. A member of our team has responded to your review by public message. Please follow up with us there so we can further assist.
We are a new small business employing front of house and kitchen staff. Our account was suspended without any prior guidance giving us a chance rectify whatever their issue is with our posts. Hopeful applicants are also left on standby. This is not professional or fair for employers or potential employees. Indeed really needs to review the way they deal with their account members.
Hello Geo, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
I am a small business owner that has a group therapy private practice using Indeed to hire new clinicians with. My account was active, then hours later my account was disabled for no reason at all. I was not given an explanation or any additional information. Really disappointed that indeed would prevent mental health business services during a mental health crisis because of the pandemic.
EDIT: Indeed replied that they are working on my appeal but i'm back to edit the comment to let everyone know Indeed is lying. They responded with "It appears that your request may require specialized attention and our Client Success team can better assist you. Please view our Help Center for further assistance with this issue." They provided no assistance, no call back number, and told me to purchase insurance for my company, and then when I did, they told me they won't accept it. Indeed owes me money and an explanation... This is straight theft!
Hi Brittany. We are sorry to hear that this was your experience. This appears to be in relation to Indeed's appeal process. All Indeed accounts are reviewed as we must verify the connection between the account creator and the company they are hiring for to protect the job seeker as well as the employer. We are happy to go into more detail and to better assist you directly, so we have reached out to you directly via private message. We look forward to hearing from you!
As a small business owner, i recently post positions on indeed, and today they blocked me. "Your account has been disabled".
For WHAT? "not consistent with Indeed's quality standards." WHAT standards? They won't tell.
During this pandemic i could not believe they do this to support the economy, unbelievable.
Hi Zeheng, we are very sorry to hear about your poor experience with Indeed. We have sent you a private message to further assist.
Have been using Indeed for fulfilling our Company hiring needs for about 3 years, Suddenly, without any explanation or valid reason, Indeed has disabled my employer account. We have never misused Indeed in any way, I have so many pending hirings lined up which i need to complete asap. I'm extremely disappointed from this site. Really awful experience.
Hi Baidehi, thanks for reaching out. To provide some clarity, all accounts and jobs are subject to our standard rolling reviewing process that can occur at any time. Our team has concluded that Indeed will be unable to show your openings in our search results. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. We apologize for any inconvenience this has caused. If you have urgent hiring needs, we suggest utilizing other hiring services.
Started using Indeed to recruit an increasing sales force. Spent hours navigating the site and creating job postings and even sponsored one job while posting 4 others using free service. Despite having my name, email, 30 year old business, Palazzo Realtors, LLC, my credit card and cell phone validated my jobs were suspended. When I appealed and asked why they took emailed me with a rejection email and no explanation. I called the company and was told that I could continue to email the "final decision" email. This company obviously is discriminating against a female owned and operated small business!
Hi Rhonda, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.
Just another small business not allowed to thrive on your site. Following guidelines and sponsoring an ad is not enough for indeed apparently. I am a recruiting agency hiring for a for profit marketing company working exclusively in the nonprofit sector - therefore charities and hospitals for fundraising. Indeed disabled my account with no notice or explanation and then proceed to reject an appeal within a matter of 2 minutes! I have been using them for 4 months now continuously paying for a service. I am deeply saddened by the customer service provided, as there is none.
Tip for consumers:
Avoid indeed if you can. I am a small business and this was the only affordable site I could use. However they do not help or support anyone not paying above the recommended budget they suggest. I received a call demanding to increase my budget substantially and I refused due to it being unattainable for my small business and now my account is disabled... glad small business' don't seem to matter here. I am absolutely not the first one to write a review like this. Highly disappointed.
Indeed disabled my account after only 24 hrs of receiving applications. I've been recruiting for small businesses for years and have NEVER encountered anything like this. I appealed the decision and got an email from them saying that they've reviewed the account and found it was in violation! Of what?! There was no detail ever given that explains it. The fact that more than 75+ people applied to our role in less than 24 hours says that we're a business that people want to work for! Jerks. Don't waste your time or money with them.
Hi Daniel! Thanks for reaching out and bringing your experience to our attention. We reached out to you via private message to further assist. We look forward to hearing back from you.
Every time my employer account has been disabled without explanation, advice or reason. Just the prefixed answer for everyone. I tried many ways and always is the same. They are not giving reasons. Even when I wrote for appellation it seems like I got an automatic answer
Hi Lilly, we are very sorry to hear that you had a poor experience, all accounts on Indeed are subject to our standard account review process. We have sent you a private message with more details. Thank you.
I have used indeed for many years throughout my time as a recruiter, since setting up my own Ltd company I had created an indeed account, sent in all required documentation, posted my jobs and sponsored them, only to have my account disabled, I've appealed the decision twice, emailed them 3 times and called them twice and still have no reason or resolution in place. This has been going on for 8 days. Will move to zip recruiter and not use indeed any longer.
Hi Georgia. Thank you for reaching out to bring your experience to our attention. We apologize for any inconvenience. Our team has reached out to you via private message to best assist. We look forward to hearing from you!
Indeed can allow your job offer to be seen (or not) - it's all a game played depending on how much money you pay. They can stop it from being seen if too many people "click" or if you simply don't spend enough money daily. Many job seekers use this site, so it can still be beneficial - providing you spend enough money daily. One great thing about Indeed is that you can request that applicants do some testing before they are considered for your open position through Indeed, with no extra cost. So, if you need, for example, "attention to detail" you can see how an applicant scores in that area right up front. Bad news is, plenty of applicants are too lazy to do the tests - no fault of Indeed, just the way of the world today.
Products used:
Help wanted ad
Hi June, thank you for taking the time to share this feedback with us! We wish you the best of luck in your recruiting process.
This has always been one of my top search engines for new jobs, it pools together all the roles you need.
But overtime I've noticed this company has fallen down a bit. They spam your emails, texts, and even WhatsApp and it's quite difficult to turn off.
There's some bugs and issues with the app too and sometimes it makes me feel that there are better alternatives.
You're still good, Indeed, but I think you need to pull it together before you slip even further.
Hi Emilia, we want to make sure job seekers are having a safe experience with Indeed. For this reason, contact information is only shared with employers when users apply for their positions or users accept their contact through our resume database. Otherwise, this information is hidden. If you suspect the communication you have been receiving is a result of a job you applied for on Indeed, feel free to reach out at socialcare@indeed.com. Thank you.
We had been using Indeed for over one year and everything was running smoothly. Then all of a sudden Indeed disabled job postings on our account. We inquired about this development from Indeed Team and initially, they did reply to our query but we still have not been given the exact reason why the feature of job posting and contacting candidates has been disabled. Now customer care is not replying regarding our situation and we are unsure how to take things forward. We want to keep our business on Indeed as it is the best platform for recruiting. Uncertainty looms over us right now and we could not find any other way to contact Indeed. So, it is hoped that this review might aid us in resolving our conundrum or at least make the Indeed Team aware that customer service hasn't been responding and accounts are being disabled.
Hi there, thank you for taking the time to leave Indeed a review. All accounts on Indeed go through a standard reviewing process. This review can happen at any time as well. Unfortunately, Indeed has fully reviewed your account and we are unable to show your listings on the site and the account will remain in its disabled status. Indeed or Publishers may reject or remove any Job Ad, and Indeed may disable any Employer’s account, for any or no reason without notice. Although Indeed may indicate why a job or account has been removed or disabled, we cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we recommend utilizing other hiring services. We apologize for any inconvenience this has caused.
One day I got a message from Indeed that my account is blocked and no further discussion is possible. I am disappointed as we have been working with Indeed for one year already and hired a lot of candidates. What went wrong with Indeed? Why you do not talk to your clients and just send a simple bot reply? Unprofessionally :(
Is there anyone who can provide any clarification?
Hello Emilia, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there if you have any additional questions or concerns.
Indeed did exactly as expected. My ad ran, I received many applications with qualified resumes. Unfortunately the finance industry is suffering from a lack of experienced accountants, not just software jockey's and I had to reach out to my network to find someone, but I will definately use Indeed again.
Hi Terry, thank you for sharing your experience with us. If there's anything we can do to help, please reach out to us at sitejabber@indeed.com.
I feel utterly helpless, and increasingly frustrated! I have logged on to Indeed, assuming I could place my adverts (with no time to spare as re opening after a long lock down) only to discover my employers account has been disabled again!
I have spent an hour attempting to find a way to communicate and failed miserably!
The 1st time was due to an accidental recruitment Bill running during the 1st lock down (which we paid in full) however reluctantly. But at least knew why! We were then re connected. To only discover yet again when I need them most! Disabled.
Hey come on guys... you're supposedly a professional service, non of your contact numbers are live either. We have used your company for well over 5 years and have a lot of important information on here. You can see we are legitimate! Please help me here!?
Hi Jane. We'd like to look into this situation further with you. Please email us at sitejabber@indeed.com and be sure to reference this review. We look forward to assisting you.
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As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.
Hi Nick, we are very sorry to hear about your poor experience with Indeed. We have sent you a private message to further assist.