PetCareRx

I have contacted PetCareRx several times for wanting a particular toy for our dog. Gibbs LOVES the Zippy Paws 6 blaster caterpillar so much that he goes through them rather quickly. It seems that PetCareRx is the only site at this time which has this squeaky toy. I found Peggy to be so helpful in finding this elusive dog toy not once, but twice! She also informed me of the benefit of subscribing to PetCareRx for our pup's medical needs. I did sign up and look forward in receiving Gibb's flea and tick meds etc. The 40% discount is remarkable. I will enjoy dealing with PetCareRx in the future. Thanks Peggy, for your over-the-top help!

I'm not sure why people think this place is great. Every order, EVERY SINGLE ORDER, is a ball of knotted yard with these people. A million emails, a million texts, and it takes too long to receive the order. They have driven my vet crazy with their demented customer service. I am an extremely patient person but I just can't stand dealing with these idiots anymore. I do NOT recommend these people and I'll say it one more time: you have to wait forever to receive your order and it is an absolute clown show for them to get it straight. Save yourself. Go somewhere else!

The company renewed an annual membership for 239.95 (which is over double) the original membership fee, without any emails stating renewal was approaching.I have a few different subscription with other companies and emails are always sent reminding a charge is coming. She said it must have went to spam or junk, no it did not! My bank flagged the charge immediately and because I did not recognize it they flagged it as fraud. Canceled my card and had to issue a new one. I called customer service as soon as they reopened from the holidays. Was told money would be refunded in 3 to 5 days and I would get a confirmation email. That never happened. 4 days later I get a call they can't refund to a new card and check would have to be sent, another 30 day wait! Asked to speak to a supervisor to get check expedited, none were available, so she put me on a call back list. Still waiting. I have major doubts I will ever see any money returned!

The items i ordered arrived in 4-5 days, everything looked great. Their prices are in-line with other providers, but they ship right to my door. They have a great selection, and i'm able to kill fleas on all my pets effectively. They sell quality products at reasonable cost. Very satisfied.

My doggie's meds were shipped right away, however, they were never delivered and appear to be "lost in the mail"! It is imperative he takes this every day, so I reached out to Cristina Flores and she immediately placed a replacement order for me with free expedited shipping! What a relief to know my pup won't have to be without his meds! We both thank you, Cristina! PetCareRX has always given me excellent customer service!

PetCareRx has been a lifesaver for my 5 Maltese over these last many years, enabling purchases of high quality prescriptions and other supplies. Three lived long, healthy lives before passing away of old age. My 2 current Maltese are healthy and happy. Just now dealing with age-related supplements. So thankful for PetCareRx. Encourage all pet owners to become members!

I called at the end of the day to get an order for the last refill of Metronidazole processed and shipped for our dog.
Knowing the virus likely has the employees working from home or laid off, I expected a bit of a wait. I think my wait was about 4 mins. But as the saying goes, "Good Things Come to Those Who Wait." And it was good, because I was connected with a very professional, courteous, sincere and friendly service person in Peggie Johnson. She got right down to business checking the system for my account, outstanding scripts and did her due diligence to get me to consider a membership without being too pushy. If I owned a business, I would want this person working for me. SHE is an asset and makes PetCareRx look awesome. I will say my past experience has been fine, but not as pleasant or professional. So kudos for the great service and care I received. And yes, I did purchase a membership.

Got a call to let me know my package had shipped, which was great because I didn't know if there would be any difficulty getting the rx info from my vet. Not only was it all handled and on its way, Andrew recognized the meds as indicative of a chronic liver situation and did the math to demonstrate the value of a Pet Plus enrollment for my dog. I appreciated the savings and the empathy regarding her wellbeing.

Tanya was very helpful over the phone today, I could tell by the way she spoke that she was willing to do whatever it took to have my order concerns addressed... and she did. Very professional and she even took the time to pronounce my last name correctly.
If you have multiple pets as we do, 2 dogs and 2 cats, I would highly recommend you becoming a Pet Plus member. It seems like the yearly cost is a bit high, but when I compare how much I spend on products + here, the savings are astounding, even taken into account that the retail price quoted for comparison seems to be the highest retail price ever found for the product, lol. Also, becoming a Pet Plus member, you get access to 24/7 vet care by phone. I have used it on a Sunday night as my older cat was having a reaction to some food. Very comforting to be able to speak with an actual vet during off hours. It always seems that pets get sick on off days or hours. Funny! I am very pleased with PetCareRx!

I always shop my dog's meds. The last place I got the pills wanted too much money and gave me a 10 percent discount code which did not cut it. I found Petcarerx.com was running 25 percent off and then after a search found a promo code for 30 percent off. They will contact you by email or phone to give you the opportunity to get a subscription with them for discounts but I am not loyal to anything but the best price when I need something so I passed on it. Ordered the stuff on a Tuesday and it arrived at my doorstep on Friday. Very pleased.

My first order a can broke open and their customer service agent made me send her other cans that were all dented and cover with food. Never had any of this with chewy. You sent them a picture of a broken can in the case and they overnight a replacement. Can't wait for Chewy to get my item back in stock

In an age when most businesses really don't care about customers ( especially online businesses)because they can just replace you with the next customer. It was refreshing working with CS Rep Andrew Singer! He was so so helpful! I have not received my CoCo's meds as of yet, but we definitely are off on the right foot! Thanks, PetCareRX and Andrew!

This was my 1st experience ordering from PetCareRX, and I was pleasantly surprised by a few things. The dog food I needed was not in stock elsewhere, but I received it within just a few days of ordering it. (Thank you ~ I did not want to have to switch my dog's food with his sensitive stomach!) And the customer service was fantastic. I didn't have a problem, but they contacted me when they realized I could have saved more money by using their Pet Plus Membership, at a discount! I will be a repeat customer for sure!

I recently had occasion to call the call center; I had made an error in my typing of my vet phone number. I was lucky enough to get Miss Peggy on the line. She was so professional, courteous, upbeat and helpful. She fixed my issue immediately and made me feel like a valued customer; that is a rare feeling these days when one must call any call center. I so appreciate being treated so valued and will definitely be recommending PetCareRx. Miss Peggy deserves an extra paid day of vacation, a gift card and a trophy. She's a shining star.

Cristina F. Was right on time with helping me with my problem. She was very kind, polite and very helpful. Thank you so much Cristina F. And the service I receive from PetPlus is always wonderful and great prices.
Thanks
Tim W.
Rock Hill, SC.

I'd been having an issue getting my vet to write a script and Ayesha Amen was incredibly knowledgeable and helpful in sorting it all out. On top of getting the right meds, she's saved me money from the get go! Thank you!

Andrew assisted me in getting medication for my pet quickly and accurately. He was professional, knowledgeable and supportive.He made the entire process of making this order a very positive experience. Thank you!

Super happy I found this site. They offer free shipping on orders over $50 which is really reasonable and they also always have a great discount code available. I'm usually able to order and receive 25% off.

Products are fine but customer service is horrible. Frankly, I am under no illusion that what I have to say is going to change anything at this company. However, after having been promised follow-up by "management" several times concerning an issue, it never happened. Clearly erroneous information being passed on doesn't instill confidence.

A number of times when I have called Peggy answers. She is always wonderful and remembers my dad's an asks how they are doing. Thank you for exceeding my expectations every time. Good job, keep up the good work.

Upon placing my order, I received a call from Andrew... after playing telephone tag, he was excellent at explaining the savings benefits of joining PetCareRx, as well as immediate discounts. After researching my current dog medications, it appears the membership should pay for itself and hopefully save me money going forward. Looking forward to seeing how it goes. Thanks Andrew!

I first joined Pet Care RX in 2016. They are the only online service for pet medicines and food that offer wholesale prices. When my Hershey (dog/child) was recently diagnosed (at 15) with pancreatitis and recommended a special diet food ($$$$). Pet CareX plan saved me $10 a month with both Chewy and my vet's online orders. Also, customer service are working from home so it's a great experience to order order by phone. Or they offer autoship, at the same saving. Call them. You'll see. I am not a paid reviewer. Just an extremely loyal customer.

Recently received a call from Cristina Flores about purchasing PetPlus and, after a good discussion, we figured this was the best route for my pets needs. Already saved tons of money just from one purchase. Thanks Cristina!