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    Walgreens

Walgreens

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Overview

Walgreens has a rating of 2.1 stars from 773 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Walgreens most frequently mention customer service, next day, and store manager problems. Walgreens ranks 3rd among Pharmacy sites.

  • Service
    165
  • Value
    136
  • Shipping
    81
  • Returns
    67
  • Quality
    122
Positive reviews (last 12 months): 13.3%
Positive
2
Neutral
0
Negative
13
View ratings trends
28
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How would you rate Walgreens?

Reviews (773)

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customer service (134) drug store (22)
Thumbnail of user twentiethcenturyw
Arizona
29 reviews
38 helpful votes
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November 5th, 2024

I spent hours, but could not get a small order through their website. Like CVS, there are many repetitive sign in requests, and repetitive requests to pick a store location. At the very end I was asked to provide "contact information" as if that hadn't already been done. Their system said it did not sell toilet paper or paper towels, which of course it does. It's possible that small food items in the store, like small bags of chips, are not on the website. At the end of the process it just got stuck in a loop and would not move forward.

The App wasn't better than the web version for me. It was possibly worse.

I will say, Walgreens has some good employees and other virtues. This review is for the website.

Date of experience: November 5, 2024

Thumbnail of user mbolonkin
New York
1 review
0 helpful votes
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December 2nd, 2024
• Updated review

If I could give them 0 stars I would. Last month I submitted a new script & told it was early. They'd remind me when it could be filled.
For weeks I keep getting reminders saying I have a prescription that needs a refill. They probably discarded the early prescription.
Another prescription was out of stock without giving me a hint when it would be restocked.
THIS IS NOT THE FIRST TIME THIS HAD HAPPENED.
The right hand has no idea what the left hand is doing.

Tip for consumers:
I will be moving all my prescriptions from Walgreens. Unreliable.

Service

Date of experience: November 14, 2024

Avoid 24th St & Park Ave So Walgreens
August 23rd, 2024
• Previous review

They don't deserve 1 star. I get so aggravated using their pharmacy. Every month I have to tell them to use a coupon on file. Do not submit to insurance. Every month they submit to insurance. It's upsetting to every month have to deal with these stupids.
Pharmacy takes pride in hiring people that are the most dumb!

Tip for consumers:
Avoid Walgreens altogether. I will be pulling my prescriptions from there.

Service
Quality

Date of experience: August 23, 2024

Thumbnail of user darlenebush683
New Jersey
5 reviews
2 helpful votes
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November 4th, 2024

We're suppose to be able to use our otc card online they are refusing! This is HORRIBLE why what's the problem. Customer service saying they have not added it yet,but I can use it in the store I will not!

Date of experience: November 4, 2024

Thumbnail of user marsr2
California
4 reviews
9 helpful votes
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November 2nd, 2024

I will never shop here again, and I'm moving my prescriptions. I have received 4 identical emails from Jill, from the 21st to the 1st. Jill is obviously a bot.
Customer service chat promised a refund within 3 business days….a week ago.
How did we get here? Walgreens changed my delivery order time, and split it into 3 orders. New time? When I was at work the next day. I reach out to chat to cancel. They tell me to call the store. The store claims to have cancelled. Next morning, I receive an email that 2 of the 3 parts that they split my order into have been delivered. One is nowhere to be found. The second is perishable. I use chat, and am told that they tried to refund it all, but the status is still pending for 2 of the 3 parts that they split it into. They have to open a case to refund the tip. It stays pending for a week. They tell me to return it in store. I go to the local store, and the girl with the 4 inch glitter nails and miles of attitude refuses the return, and tells me to take it back to the store that it came from. Which is nowhere near there, 4 cities away. I contact chat, who again says they can't refund because it's pending. In the meantime I get these emails from Jill the bot, "Sr specialist centralized services, with the same copy and paste. When it is finally not pending a day or two later, I contact them again. They said they can refund right? Nope. They said it needed "manager approval". I tell them I'm reporting it as fraud, and they promise a refund in 3 business days. Who refunded me after 5 business days? PayPal. Then they send me the same copy and paste from "Jill" that's they're working on it. Their chat workers will say "you're welcome" after you say "ok"
This is bottom barrel.
I have had rudeness and incompetence at the last two pharmacies, where the same girl insisted I had no prescriptions and she couldn't find my name- 4 different times, said that GoodRX didn't work with their pos (lie)and and the second lied to me about a price difference and overcharged me. Now this? I'm happy to change to CVS. Walgreens should be embarrassed by their employees.

Tip for consumers:
Please look at reviews before you go. Horrible service in store and online.

Products used:
None. They were not delivered or perishable that was late

Service
Value
Shipping
Returns
Quality

Date of experience: November 2, 2024

Thumbnail of user rebeccad1732
Texas
1 review
0 helpful votes
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September 30th, 2024

I am not waiting on a refill. These are 3 new prescription. I'm quite sick. They were sent in at 8:30 am. At 11am they said another 45 minutes. At 2:15 they said another 1/2 hour, when I tried to explain that 1 persc I didn't need today the rude woman hung up on me!

Date of experience: September 30, 2024

Thumbnail of user marym11612
Texas
1 review
0 helpful votes
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December 26th, 2024

SHE SEEMS TO WORK AT EVERY PHARMACY IN AND AROUND ROCKY MOUNT.CINDY THE PHARMACIST IS THE WORST AND SHOULD NEVER WORK AS A PHARMACIST!

Tip for consumers:
Cindy the Pharmacist is the worse and should not be working as a Pharmacist! in Rocky Mount NC or Nashville NC she's all over the place and she's bad for business!!

Products used:
Pharmacy

Service
Value
Shipping
Returns
Quality

Date of experience: December 26, 2024

Thumbnail of user chuckyoufarley93
North Carolina
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

So I set up an online account with Walgreens, Name, address, valid debit card number, so I could get certain things delivered without having to drive into town. I'm semi-retired and on Medicare and I have the OTC Network card with a set amount on it every quarter. I heard Walgreens was the best place to use that card, hence the online account. I placed an order today for approximately $53, then entered the OTC Network account number and placed the order. My bank sent me a notice that a business I haven't done business with just extracted money from my personal bank account. I immediately called customer service to to cancel that order, now this all took place in a matter of 4-5 minutes, I was told it was already processed and there was nothing I could do except wait for it to be delivered. I will wait, then do a return. I'm just saying to all you retirees that if you have an OTC Network card, do not order online from Walgreens, go to their store if you like shopping there, I don't, never have, but a friend suggested I should. Some friend, huh? I wish I could give them less than 1 star.

Date of experience: September 2, 2024

Thumbnail of user bradleyg274
Washington
1 review
0 helpful votes
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July 8th, 2024

Everytime, I go to Walgreens in WillsPoint, I have issues, maybe they're afraid to fill pain meds. Maybe they can't read, tell time., who knows. It's not Rocket Science, Bass Rutledge in Terrell, Tx. Pull up give them your birthdate, pay for your scripts.Your outta there in less than 3 minutes. You'd be doing yourself a favor, not dealing with employees who have a script in front of them telling how to do there job.

Tip for consumers:
Don't use the app. Walgreens is useless.

Products used:
I didn't, takes them a week to fill anything.

Service
Value
Shipping
Returns
Quality

Date of experience: July 8, 2024

Thumbnail of user pamd661
New York
1 review
0 helpful votes
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May 12th, 2024

I've written to Walgreens "contact us ". I've spoken with my local Walgreens. I'm done. This is the last prescription I will get from Walgreens. They tell me that this is the smallest bottle they can fit this little bit of pills into. The SMALLEST. We all know, there are smaller bottles available. I've peeled the labels off & put the pills in much smaller bottles, but then I still have to dispose of this huge waste of hard plastic. No more. Be a better business to this planet!

Products used:
Prescriptions

Service
Quality

Date of experience: May 12, 2024

Thumbnail of user dollarsworth010
Washington
3 reviews
1 helpful vote
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April 18th, 2024

Shopping at about half of the Walgreens, an employee runs for a side or rear door and creates a fast, automatic door slam noise. When it's supposed to be a gentle store that sells drugs to old people, I feel under pressure like a target and am worried about violence. The headquarters cannot afford security at the bad stores. I hope they close Walgreens and let CVS be the main drug store.

Service
Value
Shipping
Returns
Quality

Date of experience: April 18, 2024

Thumbnail of user vaxusvaxu
New Jersey
8 reviews
8 helpful votes
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January 3rd, 2024

They are the most disgusting, hypocritical and dishonest company ever! Their $35 free shipping is a brazen and thorough lie. Once you reach $35, it always says the item exceeds the total free shipping limit and it will automatically add the same shipping cost, if not more. It doesn't matter how light or small the extra item is. And they often have false deals, like this olive oil in clearance for example, if you add some in your cart and try to check out, it will always prompt a message saying you can't buy them regardless of the quantity. There's one time I ordered some toilet paper from them and it advertised one equals 4 regular rolls. I only realized it's a total lie when the item arrived. It's only like 25% larger than any other roll I've seen in my life at best. Their agents were so shameless that they just denied the issue when confronted with solid evidence. In addition, their app discount coupon never worked when I try to check out, no matter how hard or how much time I try.

Tip for consumers:
Don't ever do business with them if possible!

Products used:
groceries

Service
Value
Shipping
Returns
Quality

Date of experience: January 3, 2024

Thumbnail of user tashab163
New York
1 review
0 helpful votes
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October 16th, 2023

Walgreens pharmacist can be absolutely rude and disrespectful. I'm taking care of my parents and small children and work two jobs. Last thing I want to be in is pain. I want to avoid any surgery at all cost so my dr treatment plant was physical therapy and pain meds to control the pain and it works for me. It's a shame a pharmacist wants to judge you for your medication choices. Walgreens need to do better. Many people need specific medications due to the others having a bad side effect for them. Pharmacist, Stop playing with people lives and let them live and do they have to do to survive in less pain possible.

Service
Value
Shipping
Returns
Quality

Date of experience: October 16, 2023

Thumbnail of user sandrab3805
Florida
1 review
1 helpful vote
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January 9th, 2024

I just had back surgery and had a script at the pharmacy and the text said it was eligible for same day delivery with a fee. So I paid it. Received a text saying it would arrive by 7pm. I called the number provided and was told they have no control if they are picked up or not because they outsource the delivery. He told me sometimes they don't pick up for delivery for days. But you advertise same day? And charge for it. So, I have to suffer in pain because of Walgreens.

Date of experience: January 9, 2024

Thumbnail of user graduationb
New York
3 reviews
0 helpful votes
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October 16th, 2023

94 St,New York
Walgreens Broadway 94 St,New York, NY. This location is horrible. I was falsely accused of stealing by cashier and security guard. I was asked to remove items from my pockets in front of customers and Staff in store. I came in to redeem bottle returns. Bottle machine is in front of store. According to suvillance camera I never entered any aisle of store. This was very humiliating and cause severe mental illness. Until this day nobody want to accept responsibility not apologizing or didn't show up for court to answer complaint. This store staff are treating customers in a reckless manner and falsely accusing them of stealing especially African Americans. This is unacceptable and everyone should be treated equally. Always treat people the way you want to be treated. Should be ashamed of yourself how I was treated. Stop the discrimination with shoppers.: :(( ((( This has caused so much harm to my health and quality of life.: :(( (

Service
Value
Shipping
Returns
Quality

Date of experience: October 16, 2023

Thumbnail of user davidn2875
Washington
2 reviews
12 helpful votes
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March 20th, 2024

Walgreens is the most convenient to my home and they usually have what I need. I did however find out recently that my prescriptions would be lower at a different pharmacy.

Service
Value
Quality

Date of experience: March 19, 2024

Thumbnail of user chelsiem2
Pennsylvania
2 reviews
14 helpful votes
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October 31st, 2013

This was by far the best experience I've had ordering contacts. Great price, Easy to Use website, Super fast delivery (arrived within 4 days), and Great Product. Not sure why all the negative feedback this site has been receiving. I guess only the peeved people write reviews? I'll be ordering from them again. :)

Date of experience: October 31, 2013

Thumbnail of user leel6
Texas
1 review
2 helpful votes
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March 18th, 2011

I had never heard of drugstore.com till I was shopping online for filters for my new humidifier about six months ago. Drugstore.com had the lowest prices... lower than I could find on Amazon, Ebay, or elsewhere. Just a few weeks ago I learned my wife had been buying skin cream from their website after a recommendation from a friend who did the same. Seems this company just might be one of the best kept secrets out there. I've also placed another order from them more recently (personal item) and must say I have been extremely satisfied each time. Quick shipping, great packaging, and super prices! Glad I found them.

Date of experience: March 18, 2011

Thumbnail of user richardw38
Pennsylvania
5 reviews
11 helpful votes
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December 26th, 2012

I have ordered from Drugstore.com for years. My order history take a few pages. While I don't find their prescription service competitive (or fast enough!) my OTC orders ship sometimes within HOURS or being placed and I always have them in 2 days. Maybe I am lucky to be near a distribution center but few web sites move as fast. Their prices are better than I can pay locally on MOST items (not all) and now that they dropped the free shipping from $49 to $25 I can place a quick small order and out it goes. Perfect!

Date of experience: December 26, 2012

Thumbnail of user oscarj
New York
83 reviews
913 helpful votes
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January 13th, 2011

Extremely reliable in terms of shipping and getting what you asked for at a much reduced priced as compared to buying from your doctor (at least that was my experience). I know this is one of the most reputable companies online so I trusted them and costco didn't have the brand I wanted.

Date of experience: January 13, 2011

Thumbnail of user jesser28
Pennsylvania
3 reviews
5 helpful votes
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March 25th, 2015

Drugstore dot com had fair prices, but getting free shipping was a hassle. We were inundated by emails and the only option at the time was stop all emails. That resulted in us losing our points. Other drug store and online retailers just apply the discounts on the spot, or offer them at checkout. I gave them three stars in case they've improved things.

Date of experience: March 25, 2015

Thumbnail of user lauram96
New York
1 review
1 helpful vote
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May 24th, 2015

I'm not sure if it's possible but I feel like their contacts might be fake. They are getting dry quicker than before only a few hours on. That's never happened before. I hope they don't make their own contacts and brand it as the big companies. Oh well.

Date of experience: May 24, 2015

Thumbnail of user jolieb
New Jersey
27 reviews
110 helpful votes
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December 13th, 2016

I get all of my medications through Walgreens. Their interface is very easy to use and they are very good about alerting me if there's an issue with one of my scripts.

The online part of the pharmacy runs well. The wait time at drop-off and pick-up in person... well, not so much. The one I go to on Rt 88 in Brick, NJ often has long lines both in the drive-through and inside and you sometimes are waiting 20 minutes just to pick up something that's ready or to drop off your paper script with them. They could use a bit more speed on the face-to-face end of things.

Date of experience: December 12, 2016

Thumbnail of user angelac40
Florida
1 review
0 helpful votes
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April 14th, 2015

I am very disappointed. I have been buying from Drugstore.com/Beauty.com for some time.
Received a $10.00 off for Beauty.com today with my order. Attempted to use today, it was rejected.
Purchased the items from another site.

Date of experience: April 14, 2015

Thumbnail of user georgiak59
Idaho
1 review
4 helpful votes
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August 31st, 2021
Verified purchase

Walgreens policy of asking you to belt out your name and date of birth for anyone in the store, or parking lot if you're at the drive-up, is a very bad one. Worse, if you offer your government issue ID instead, they refuse!

Date of experience: August 31, 2021

Thumbnail of user marcyj17
Washington
1 review
1 helpful vote
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December 25th, 2021

I am very disappointed in the recent Christmas ads I am seeing. Foul language has become too accepted in our society. Shame on Walgreens for making it more acceptable.

Walgreens has been our go to pharmacy for over 20 years. Over the last 20 month prescriptions have become unavailable. When expecting to pick your prescription up they don't even notify you. You have to call them. We have had to move most of our perceptions to Safeway, which is not near as convenient.

Date of experience: December 25, 2021

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Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for home delivery or Ship to Store. Walgreens. Trusted Since 1901.

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