xFinity

I had an appointment to connect the Internet to a new address. The technician came and did a $#*!ty job and put the router on the second floor and now is very hard to get a Wi-Fi signal on the first floor, during his time at the house, he stole my own equipment and when I called, I think the supervisor called me back and he was rude and disrespectful. I don't like this company anymore.

I would. But that's what you get with monopolies and a lack of regulation in the industry. Here in NM they have an absolute monopoly by owning most of the "backbone" of the internet, so the smaller "alternatives" really are not. Until then, they got you, suckers.

I've been forced to have Xfinity for over five years. They offer what seems like amazing services. You pay for these service. I mean you OVER pay for the services. My cable blacks out. Drops, freezes. Especially when there's a popular event on. It's terrible. My wife has had to work from home the last two years and she has problems daily with the WIFI. For the massive amount I pay monthly I am terribly dissatisfied. But it gets worse. Xfinity now has it set up so you take care of these problems yourself. Or at least try to. You're forced to talk with a remote agent that is basically a interactive recording that downplays your problem and offers to do a system restart so that it can all start over again ten minutes after they do the restart. Also did I mention that Xfinity had monopolized my service area and they're the only service available now? It's a scam. It's a rip off and there's nothing anyone can do about it but over pay for terrible service.

Absolutely would not even give 1 star if possible. I paid my bill and Xfinity shut me off because their system had a glitch and they claimed they couldn't see my payment. 6 people and 3 and a half hours on the phone, not one person told me the same thing. I was hung up in, lied to, given the runaround, and all 6 people would not give me a supervisor. I have screenshots of the payment taken out of my bank, plus the confirmation number that they text me. From day one I've had nothing but problems with them. Disgusting customer service. Not one of their people are trained the same way, they all had different answers. I do not and will not ever recommend Xfinity. Unfortunately I have not only tv and internet but 5 cell phones through them. Guess it's time to go back to Metro and get a fire stick etc. unfortunately where I live, is only presided for Xfinity. So I'm guessing that's why they treat their customers like $#*!….

Their customers are rude as hell. When you call in everyone tells you different things and every time someone else helps you have to explain yourself all over. Nobody cares, they messed up with me and it was their agents fault they didn't even apologize or resolve my issue. I told them to cancel my service they canceled with no hesitation, they didn't show no empathy nothing. I would never recommend this service to anyone, this was a waste of my two years.

Anyone can alter another persons account and help fixing it is impossible, my phone was stolen last month and this month I got charged over $500, do to a line being added to my account; when I called the representative tells me the charges are valid. I have an unlimited plan on my phone! Why would I add a pay by the gig extra line and use over 60 extra gigs on the additional line?

I had to call these cats twice to cancel my internet service. The first time went fine and ended with the lady telling me everything had been cancelled. Fast forward one month and i get a new bill for my internet which should be cancelled by now... I had to call again and walk through the exact same 20 minute process to cancel. Overall I get the impression Xfinity does this on purpose to try and get you to stay. During the call you just sit there for 5+ minutes waiting for the person on the other end to perform some simple tasks... you do this like 4 times before your internet is magically cancelled and can finally get off the call. Will not be using them again.

Just needed my WPA2 pass phrase/key. That's it. Endless AI is gone support, repeating ending services is the only way to get to a live agent. Patched through to tech support, outsourced support that didn't know what that was, I said it was fine to wait. They hung up on me. Then they call back to hang up again after I said hello. I guess to keep from looking like they hung up on a client for bad marks on service. Tried live chat, also didn't know what I wanted and just kept giving links to reset a wifi password when I said that's not what I needed. It's not printed on the panel on the router. My prayer is asking when the store is open tomorrow. Can't connect my Xbox 360 console to internet because of this. So tired of companies paying for bad, outsourced, shared support services that pay per active phone minute. So frustrating how much they will anger customers to save a dime on decent service or outsourcing.

They stink. Setting up service is by design a nightmare including that they conveniently forget to include instructions. Everything is designed to make you pay for a technician. They will foul up your attempt to install it yourself by placing in obstacles in both billing and setup, which they use as an excuse to squeeze out an extra $100 out of you.

I have been a loyal customer, yet my rates keep going up. My bill was supposed to be $109, yet it is $200 consistently. When you call for explanation, after 2 hours of talking to an automated message, you will finally talk to someone in the Philippines. They charge a month ahead so you're never caught up. I am canceling this company asap, as soon as I can come up with the $200. They are Comcast with a different name. Terrible, terrible company. I pay a bill and 2 weeks later my service is off. I'm done with it.

Make it impossible to talk to someone
Overcharge, and dont reward customers
The only reason this company has any success is because its the only one poor people can use. In order to get support from a huma, you have to go through 20 minutes of hurdles, and even then their support phone number still sends you a link to talk to a robot.

The only reason customer support is this $#*!e is because their focused on profit not product. Garbage humans enjoy being a metaphorical wet sock

Always make sure that you have someone with you who can film the entire visit. If you complain to Xfinity they will back the technician up and say that they believe him. On top of that, they will charge you $100 for giving you wrong information like "iPhones don't work with internet service unless you use WhatsApp!" They will say that they fixed your personal modem when they never even looked at it. I was not having a modem problem! Customer service is the worst I've ever encountered and I've been around a long time!

Every single thing about this company is holding up on deception and greed. It is impossible to reach a human unless you tell the automated service that you want to terminate services. The outsourced agents pouring useless pleasantries to take up the time and if you are lucky they'll throw you a bone whether it's about restoring service quality or your unnecessary high bill.
I very much hope for healthy competition to come in the picture because Xfinity is a scumbag company.

Xfinity Assistant is an absolute customer service killer. Last night I tried for 1 hour with EX to get an agent on the live chat. It just went in a circle. I called customer service and was told I HAD to go through the link to get through to an agent. Same chat, same black hole. I finally told them to cancel my account and they put me through to connect to an agent. But that button didn't work.

My problem is that this is unfortunate. If you can somehow get to a live body, their agents are amazing. They will always work with you on the best deal. They are polite, you can understand them 10*. They have made them unreachable. Bad company policy.

The worst service security ever have had 10 phones n 5 months all hacked ally money gone they don't care or give two $#*!s abouth there customers it's all a front so they can steal ur money and blame someone else Worst company ever just open ur bank account and let them have it, not worth the stress or mental well-being