xFinity

Frequent unannounced multi hour/day outages. Forget about talking to a human in 'customer service'. I work remotely and depend on reliable internet service and that's not happening with xfinity/comcast. We go hours without any internet/cable service and there's no credit on our bill for services not rendered. Not to mention having to use my cell as a hotspot so I can keep working. This amounts to an increase in my data usage and more out of pocket costs. AT&T is laying fiber in our neighborhood and TMobile now has wireless internet available so going to check them out for what I hope will be better service.

I have been customer for 15 years always renewed each years after they do paper less and I'm still asking Paper is for me to track the bills,even I pay more $5 for paper,still never bills come to house.
Today I call for because no service in my house.
I renewed my account by calling on January 2023 my promotion end on march so is good but today they say renewal is NOT successful made. I need to paid the balance of $180 for month march,April and June.
My bills was $65.00 monthly since the promotion end is went up for $93.00 monthly so I have balance I have to paid for $190.00.I explain they agent and manager what is going on,they not helping at all.
Thank you for reading, make sure ppl go paper for xfinity not paper less do the promotion so we can remember what day and what month is promotion end
Thank you.

Xfinity charges for quicker internet speeds but don't provide them. Their billing system is a total nightmare. I was charged by them on my credit card, and for some unknown reason they issued a refund to someone else's credit card. Claimed I did something wrong on their APP that caused it, I don't Use their APP. Why are internet providers allowed to be a monopoly?

I have been having issues with my WiFi disconnecting at least 4 times a day. When you call, you have to go through a mind numbing computer voice. Almost impossible to get to speak with a person. They tell you they will do a health check or unplug and plug back in. One time I finally got through to someone, Marvin. He was going to send me a new device, but his computer went down, so could not finish the process. He said I have to call you back. I asked for his number, and he said no I will call you. It has been two days and he has not called.

Do NOT switch to this plan. My phone stopped working for a week and a half in the process of switching to this plan. None of the support team speaks English and are completely useless. Now my data is super slow and today I cannot make calls to anyone, a day I needed my phone the most. I know that when I reach out to customer service they will be useless as hell.

We switched to xfinity and service has been better but it is starting to seem like the $200 cash card offer might be a scam. It was supposed to take 90 days and we are now on 5 months and still waiting. 3 trips to xfinity store, new ticket opened today…we'll see but I wouldn't count on getting your incentive should you decide to sign up.

Agents Rupak, Komal, and more are terrible. Absolutely terrible agents. All of them are bad. I wish you could report agents. If you want help, it's so horrendous. I've actually cried out of pure frustration and anger because I've contacted customer service over 6 times both on the phone and in the chat for one thing and they can't even seem to get that right.

I would suggest to go to another carrier like AT&T because it seems like the only thing they have going for them is the Xfinity hotspots…. Save your money and time please.

They have the worst customer service I've ever experienced. They lie to you about your rates and pricing. There is no physical person for customer service questions, just automated robotic representatives and chats 🙄. I have attempted to speak with a representative for (3) months. I will terminate my service as soon as I can speak with a live person, or maybe a robot can do it...

Customer service in Xfinity it's very poor. They do not know how to talk to customer about their issues. They are lying about recording the voices. They didn't have my voices back in August that I spoke to Asian they keep passing me to differ an Asian I ask them for management and the manager never called back. They are so mean I don't know things anybody have to have an Internet service or any services with them.

Typical corporate nonsense sign up for one thing make an agreement and then they change it on you and all of a sudden you're looking at a way bigger bill typical bull$#*! avoid this corporation avoid most corporations but especially this one I never had a problem with any of my other phone companies it was just a bill and a payment that was it this is one of those corporations I will switch it up on you

Absolutely horrible, can't record a stream with out watching it. Can't record a series without logging into and record the next episode individually. Picture quality sucks from what I came from. Logged into there site and wanted me to pay to talk to someone to help with there service I'm paying for, What the hell is that. My mother has xfinity and I had direct tv and we both had the exact same tvs and my pic was 100x better. Xfinity engineers need to go to work to catch up. I use to record 3 streams in high quality and watch a different channel all at once, nope not no more.

I would never sign up for Xfinity again. As I write this, we have no internet service after going to several Xfinity locations to get a working docsis router modem (per customer service via phone), only to be told they don't have any. Our service died and they can't fix it for 5 days. We've spent at least 6 hours on the phone where they constantly lie. They said they would overnight a modem and that was one of the lies. They won't give you a ticket number and there is no accountability for anything they say

Xfinity, you think your the only game in town, therefore you can treat your longevity customers with yearly increases in prices, not offer any senior pricing and not resolve long standing tv viewing issues. Shame on you!

Received a letter from Xfinity for $19.99 with a one year contract. The very fine print says there may be extra cost. Called Xfinity and extra cost starts with a $15.00 equipment charge per month because you can't use the $19.99 without it. So you probably looking a a final cost near $50.00. Another of their SCAMS.

This company stole money from me, canceled my service and then I can't get one person on the phone. If you love to deal with a computer that has very limited ability, that's what you'll get. This company will steal your money and never get an actual person to help with any issues you're having.