xFinity

When you have an issue, you can't even speak to a person until they reset your modem, even if you have already done it several times. The staff is not knowledgeable and just goes off their scripts without actually listening to the issue or problem. Two weeks in and the issue is still not resolved.

Instead of doing updates and maintenance in the wee hours of the morning like it would make sense to do, xfinity does them at 9am when you're supposed to be working but can't without internet. It is impossible to speak to an actual human for customer support. Terrible internet provider, if I had another option, I would choose the other option. A ferret with an aluminum foil hat would be a better internet provider, and far more reliable.

If i could give a 0 i would, I have never been so frustrated in my life. I have waited hours over different calls to receive help. The automated customer service is absolutely zero help. I will never recommend this company to anyone just so i can save their mental health.

Horrible out sourced employees! All they know how to say is no. Horrible customer service and they will lie just to get you off the phone and won't fix your problem. And the website is just bots you talk top. Horrible! All this money you pay for nothing!

One can never reach a real person, and if you get one, it's not someone qualified to listen, let alone understand the issue. The app is not stable and often can't register changes and make connections after changing a password easily. Everything takes eternity when it does not work well! UX is dismall. Can't wait to change providers

Do NOT go to this company. Aside from the fact that they over charge, they also kKEPT deducting money out of my account after I had cancelled. Stay far far away! Worst providers I have ever dealt with.

It took 4 calls to get to an actual person, then all we did was reboot the router even after I let them know I had done that 6 times. I unplugged the boxes and the router to reboot.
After an hour on the phone I had to get aggressive in asking to just have a new router sent out. The tech told me it didn't show a problem in their side.
The only TV in the house hooked into the line worked and none of the other televisions and our internet connections did not, seemed obvious to me it was a router problem.
We have been without any service for 6 days now when they should have had a technician at our house the next day to get us up and running. Still waiting on a service we pay a large amount for with no help!
And they wonder why they are getting screamed at on their end.

Good Luck trying to get what you deserve with this provider. Put you into robot call centers till you get too tired to care. A few years later what you cant take it anymore you will blow and wait the 2-hours to get service. Who knows if it will work, but take the BS while they are on the line.

Xfinity promises you one price for 2 years and somehow the price changes every freaking month. You can't get a hold of the customer service they don't put you on the phone with someone higher up if you ask. You can ever get in touch with someone to even talk to anyone. But they'll keep charging you money and after your 2-year agreement they upcharge the s*** out of you. I'm so fed up with this cable company lying cheating and stealing my money. I pay for higher speed internet the s*** stays the same it just f****** sucks. If there's any way I could sue these freaking cable company for all of us that are fed up with this company I would. Someone please reach out if they have any way of getting our money back! It is absurd that this company has been in business this long.

Worse company ever when it comes to fraud. I wanted to cancel my service with them and it was a nightmare. I had to make thousands of calls and talking to a lot of people who took my card information in order to cancel my account. Since then I have been seeing multiple charges from them without any reason. The charges/transactions on my bank statement clearly say it is from xFinity but xFnity says they do not see any charges on thier end. I had to change my bank account information because of them. I would never recommend this service to anyone

It's impossible to speak to a real life human. You call their 800 customer service number and you get a run around. Their app isn't any better, all you get is a bot. If there was another choice, I'd dump them in a heart beat.

Piss poor customer service. Go to hell xfinity.

After 15 plus years finally made the switch to Verizon. Xfinity long holds for customer service, service outages and CRAZY prices caused me to finally say "enough is enough". I actually feel like my breathing is better knowing I do not have to call customer service ever again at Comcast/Xfinity.
Better speed with Verizon and 1/3 the cost. Happy days

I switched to xfinity a month ago and I confirmed that the internet was unlimited many times before switching. After I started using it, they told me that I had a daily internet limit. Is this a joke? And when I talked to the customer representative, they said that they could not help about this issue. If you really want to use the worst internet in America and switch to xfinity and live the regret of your life your are free.

If you enjoy being overcharged and underdelivered, this might be the company for you.
If you also enjoy a company that employs predatory tactics that make it nigh on impossible to cancel your service, being stuck on hold for hours with a terrible, multi-company call center, this might be just your pick.
The internet regularly dropped service throughout the week, bad weather or not. The price is way more than Frontier or other, more reliable services that offer MUCH faster speeds.
How this company continues to have customers, I do not know. Never will I spend another dime with these greedy predators.

Internet, mobile and television for over three years.
Speed, quality & reliability less than promised. Customer service is extremely and incompetent.

Customer since 1990. Too many f ups to mention here. Overall they lied and had so many errors I've lost count and they then reduce the bill from $200 a month to $125 after pulling the television and substitute it with a sucky Streaming service. Ready to pull
The plug. Dish where are you?

This company is all about money, not the service they provide. They bill you a month ahead ( prorate your bill) and have no good explanation for it. So you basically pay for service not yet rendered. I will never go back nor will I ever recommend their services. You also have to jump over mountains to speak to an actual live person.