xFinity

Work experience…. Was promised stuff never got… went there yesterday to talk about had to make appointment that's fine…. Then went in today to talk about it and was told it's a 2 hour wait … lady told me not to make appointment on my lunch brake ….

With the inflation at a all time high, and being retired we cancelled our internet and streaming 6 days early. Customer service said I had 10 days to return our equipt. So we did in 8 days.The customer service agent was training another man so he thanked us for returning the equipt. Bit also when I asked him if we owed any money he said 3x's no your all good, in front of his new candidate, me and my wife. I loved the streaming but it jumped from $40.00 a month to $82.95 within the next year.
Now they just sent me a bill, after they swore I didn't owe nothing, 3x, that I owe, $74.10?! I was really trying to come back to Xfinity but will not anytime in the future. We also have a 65" smart t. V. and the service rep that came out still charged us for a modem which I have built in to my t. V. so they were overcharging for that too. Never again from this company, oh, and you can wait for the $74.10!

The moto of Xfinity is how to overcharge their customers, how to provide the worst possible service and no reliability.
I have been their customer for over 15 yrs and finally left them due to the above mentioned reasons. They signed me up for services which I did not ask for, started billing me and after 6 months when I found out and called them to cancel and ask for a refund I was bluntly told NO REFUND...
And when I cancelled the service they magically came up with a early termination fee...
They just want to lynch their customers of every penny they can make from them...

They lie to you in order to rob you. Period. A year ago I received a txt message alerting me that 'Xfinity' was upgrading me 'at no cost', a year later they upped my billing $20 which auto closed my card account for fraud. When I called them out on it and moved my service to a different provider they charged me an early termination fee. I'd love to sue these thieves. ANY BODY BUT COMCAST.

This company doesn't have records of the contract you signed, and raise prices on you without approval. They mislead customers when selling products and they don't have records of the terms and conditions of what you signed. You can call and will not be able to speak with a representative on the phone. This company is illegally misleading good people with no records of the contract that you signed. This needs to be stopped and citizens need to be warned.

The most dishonest cable company. Several times they lied to me trying to tell me the cable signal was weak from my cable box when finally an employee spilled the beans and said they want to change out my modem to a 5G, which means raising the monthly fee. Then I receive an email stating there will be 2 hour incremental outages for an undefined period. Lies lies lies! Oh there were cable outages all right however my cable has been out almost 8 hours and no text updates as promised and their web page says "out of order" and I pay $287.00 a month for this!? Time to start streaming and cut the cable.

I have had Xfinity internet for 3 years. When first signing up them, got TV and Internet. It took 2 months to get my account straightened out so that my bills reflected the plans I had chosen. Canceled TV because it was of no value. Internet was OK but not as advertised. I am now attempting to cancel. After 3 phone calls and one online request, a cancellation was finally processed, but Comcast billed me anyway under my auto pay plan. So, when you cancel service be sure to cancel autopay as well. I have asked for a refund but so far have seen nothing. I have called several times and each customer service rep acts like it is the first time I have called. Terrible company.

The customer service is terrible if not worse. Whether it's cable, or mobile, no one wants to let you speak to a Supervisor, manager or escalations. They all say something different. One hotel told us she would haveour upgraded phones shipped to a retail store and she never even set up the order! The next person refused to let me speak to someone in authority. On the phone with 3 calls for almost 2 hours and still no results!

Xfinity is massivly over priced for a service that doesn't work. I work from home and our internet is constantly going out. Customer service is extremely unhelpful as well. If you work from home avoid Xfinity at all costs. It is very unreliable and they will rob you blind.

If I could leave 0 stars I would. Xfinity is a scam! Never use them. Go to Verizon. I have canceled xfinity mobile in July and am still getting billed in October. They have not refunded any of my payments or the phone I sent back, even though I have documentation stating it was received at their facility in July. I have called and wasted hours of my life on the phone with customer service and every time they have told me they will cancel the account and provide a refund. Yet I'm still getting billed and no refund has been given for the last 3 months of services that we're fraudulently billed! They are a company with fraudulent billing practices. I have talked to at least 4 other people who have recently had the same issue. Do not give them your business unless you want to be scammed.

Just terrible service overall. Slow. Glitchy. And it never actually works. Over priced and horrible value. Went to leave a review on their website and some how once I was finished it wouldn't let me post the one star review

I spent nearly 1 hour on the phone with customer service one month before moving in. He said all I had to do was call back and my account will be good to go. Move in day comes and it was not easy peasy. I should ve known from the beginning when he said not to use the website because there is a glitch... On day of move in, we were transferred to 3 or 4 different people, most of which was outsourced. Only one person was very helpful and helped us to create an account. We were unable to create and set up our own account despite being "WiFi Ready." It took nearly 2 hours to fully set everything up, and then we still had to wait a few hours for the WiFi to actually work... If I can give this process a score it would truly be 0 out of 5. They say good things come to those who wait, so we are realllllllly hoping that the actual WiFi is great. We will find out soon! If not, hopefully we will be able to find another option.

In the middle of a pandemic when my husband needs the internet to work from home as an Educational Specialist training teachers from our basement, and my children need internet to attend virtual school, Comcast just increased our monthly bill by $20/month! That's $240/year! We live in the country and don't have access to any other provider. My husband called to see if they would just extend our current contract or find a promo code to help with the cost. The end result was a $20/month increase and a 2 year contract. Then when my husband got the final email confirmation, the new rate was only good for 1 year and then increased again! Soooooo disappointed in such a big company that's clearly only concerned with their own bank account... not to mention our internet is constantly going out and glitching during virtual school and work!

Constantly have to call and listen to a robot for 30mins before finally getting a human being. Nobody in my house watches sports and a sports package has been added to our bill MULTIPLE times charges extra and is impossible to get this removed without someone telling me i have to downsize my internet. Xfinity is straight just adding whatever they feel like to our bill. Can't seem to sort this out over the phone so will be going to the store today to raise hell. I apologize to any employs that work for this dog$#*! company.

This company does not care about the customers needs...they only value policies and procedures. When your stranded without a phone, you have to wait 3 weeks to get it fixed so fyi, get a spare phone if something should happen to yours. They don't care about if your internet out, or phone doesn't work, as long as they're following policy and u may have to wait forever...thats the service u will get. NO EXCEPTIONS! I would rather pay more money and go with a company who cares about there customers and I will continue to complain to the BBB to try and get out of the contact they put u in. Its been nothing but lies with this company since day 1. Be careful. Choose the better company. Not this one

Xfinity service is not at all what they advertise. Have to run speed test all the time. 400mbs. Then they give you excuses like buy our routers and it will speed up. Not happy at all with there service and rates.

Xfinity has the absolute worst customer service of any business I've ever encountered. On hold for over an hour on several occasions with billing issues. Their service and price increases due to promotions that are always expiring is a constant battle. Every 3-4 months I find myself on hold for over an hour with customer service trying to get my bill back a resonable amount. Xfinity really sucks and should not be able to rip off the hard working American peolple.