xFinity

My Wi-Fi in my house stopped working. A service technician had to come out to replace the router. Then I got charged $100 for the service call. Why should I be charged for something that belongs to Xfinity and stops working?

I am using Xfinity internet at my home for about 10 months. A few days ago I reached out to a live agent for a connection issue. The agent suggested me a mobile phone for free and a plan for just $15. He told me, that I have the right to withdraw and if I don't like my phone and plan I would return them without any penalty, charge, fee, etc. I accepted and they send me the phone and plan. By the way, they got a $33,75 payment in my account. I want to return it and reached them. They told me that I need to activate it and then I need to pay $35 for sth. I rejected. But They told me if I do not accept this, I would have to pay for the plan and the phone. As a result, I will have to pay $35 for nothing. At first, I asked all the questions but the agent did not tell me like that. I have the transcript of our talks. This is literally cheating people by telling lies and giving wrong and missing information. Shame on you.
Order number: **************722

I would give this company zero stars if I could. Xfinity is a crook. I broke a phone and tried to replace willing to pay full price for a new phone. I was told there was a promotion for a free Pixel 7. I asked numerous of times if ill ever be charged for it and they said no to come to find out, they put a random Galaxy S23 on my line, with a second line and they charged me for the Pixel 7. I'm still going through the mess right now if figuring out why and no one can figure out why the second line was added and why I have the S23 added on my line that I'm paying for when I don't even have the phone. I got all the way up to the executives and all they said is there's nothing they can do for me and I'll have to continue to pay for both phones and lines until the contract ends. What contract? I didn't sign up for a two line contract! I didn't sign up for a S23 payment plan. I'm cancelling my services with this company because they clearly don't know how to run a business

Hello,

I have been dealing with an issue with Xfinity for about two months now. I had called them & told them I was moving. They asked where I was moving to so I told them & let me know they did not have service. I asked to cancel service the day before my move date & asked if I would be charged since they don't have service in the area I was moving to. They told me no then proceeded to take the money out of my account ($427). So I called, emailed, chatted with them on many occasions. They kept telling me I would be refunded for the amount within 9-10 business days & the check never comes.

So I have had this sorry service provider for the last 2 years and out of two years it has not worked decently for 6 months. Everyone is rude and so eager to talk about a payment but have not even fixed the raggedy service. I have had 4 technicians at my house in the last 2 months and still don't have working internet connection and as soon as you call them it's someone who doesn't understand you or it's the rude customer service representative like Pearl S. In corporate or Devin in billing or LaTasha in customer support. Why even bother being a company if you don't have people skills or communication etiquette. I can't wait until this contract is up. I see why you all only have a rating of 1.24.

Wost company I've ever dealt with. Haven't had service in a week. We've spent hours and hours on the phone. Calls are disconnected. We've been lied to over and over. Finally scheduled a tech to come out. Called when they didn't show up. They canceled and never told us. Still no service. Stay away from this company.

I am not a customer and I won't ever be one. I have spent too many hours trying to get my DECEASED mother's service cancelled and then trying to stop them from taking money from a closed account! No real person to talk to. Hours spent online, on phone, to receive no help.

The customer service did not know how to fix technical issues signals and mobile data are a problem i would recommend t mobile. Their advance support team also was not able to help me out. Their staff needs more training and they couldn't understand English over phone very bad unprofessional services they have
I used to be with tmobile which was way better this xfinity user has always having gllitches the customer service did not know how to fix technical issues signals

I just can't begin to tell you how bad the xfinity website is. I've worked in IT for over 30 years, and truly - the Xfinity website is one of the absolute worst I've ever seen. It's hard to find things, it's slow, it can require 3-4 logins per session as you navigate, it errors out ALL THE TIME, I just tried to log in and it literally took about 7 minutes to get the two factor login code. So, so ridiculous.
It's as if absolutely no one at Xfinity is looking over their amazingly bad website, or no one cares. There's not even a place to find a place to tell them how incredibly bad your website is.

Errors and untrained employees with a few Angels mixed in. Spent three hours on the phone being routed to seven agents when xfinity disconnected my phone lines and said couldn't get my numbers back. One day before my business went live. Had a heart attack after the phone call. Guess cause three hours with soaring blood pressure. Xfinity Kills. Returned all my equipment last year and turned off tv. So sick of charges. They convinced me to take a deal and turned on cable. I hadn't realized I was still being charged for a box I returned. Tonight I tried a chat and there was a 25 person wait. Got down to 12 and was disconnected. Came back and 23 in line, but I could schedule a phone call in 58 minutes. Did. Phone rings. Recording says to press 1 to speak to and agent. I get a really cheerful voice telling me they're closed and to try back during business hours. Also told me to try chat. They're trying to finish me off I guess.

I was scammed into signing up before they changed the price on me

I contacted xfinity for deals on internet and was given a promotion for $50/month that should have lasted one year.

Exactly one month after signing up the monthly cost doubled!

I called them and they told me there is nothing they can do since the promotion is over.

Very scammy!

I spoke with a woman named Calandra from Xfinity today. I had a lot of things go bad with Xfinity. Stayed on the phone over 5 hours to get this situation resolved. I finally spoke with Calandra. She put everything at ease. She went above and said to make sure my situation was taken care of. She's a keeper. Thankyou much appreciated
Norlando Adams

They are crooks! They strong arm you into paying HUNDREDS of dollars for no reason! Then they slap a contract that says you can't get out of it OR sue them. I hope Comcast tanks! They are modern day theives!

We recently signed up for internet and cable with xfinity, I explained that I am on a fixed budget and only want/ need internet, it was then explained to me that if I went with the package I was being offered I could have the internet of my choice plus cable with discounts and packages leaving me with a bill of $108 after I go into my account and sign up for paperless billing and auto pay. I payed my first months bill of $119 with more discount to come with paperless billing annd anuto pay and when my second bill showed up it was $145! After sitting on the phone with customer service for 30 minutes all they could do was talk circles stating they were sorry for the miss information and there was no package they could offer me at that price without less services. Headed to spectrum for my internet and cable!