xFinity

They don't care about long time customers, Learn to cut the cord, My bill was never the same, just keeps creeping up a few dollars and unless you have about 3 hrs to straighten it out over the phone if you can even understand their accent and I believe they make it difficult so you won't bother to call over a few bucks so be careful cause their $130 program turns into $180 real quick but wait I thought I had a contract? Complain then they try to make good OH $10 off but wait again 3 mo later they hit ya with $ 45.00 more yet another half a day on the phone trying to figure why. BUYER BEWARE ( I could ad 3 more pages but I think you get it

Every week last month my internet was down and it was down again on 10/4/23. And I will be keeping a log of all outages starting with 10/4/23. It's happening way too much for having to pay $100 something a month for this type of service it should be $50 a month and that's pushing it. We need a better internet service provider besides comcast. I hear AT&T isn't much better. We need an internet service that knows how to keep service up and going consistently and knows how to get their act together unlike Comcast. Comcast you really need to get your act together on providing better services to all your customers or don't run a business with $#*!ty service.

L received a call from comcast offering me a free phone.l asked what the fee was for my husband to get a phone and was told 27 dollars. We had cricket service at 60.dollars total.l was told our fee would be no more than what we were paying.we were billed $232.for one monthand $295.for the next month.l called after the first bill,l was told l was on a one g plan and l went over that. L never agreed to that or even knew about it till that call.l called again and spoke to an agent who told me there was no record.of my call.l have since called again and was told l could not speak to anyone in charge,that it was all done by email and l would be contacted in a week or two.what kind of buisness are you running when we can no longer speak to your representatives on a phone?l have canceled my credit card because of the over charges.this is fraud.other people need to be aware.lf you care at all about this situation you will call me.

Right now towards the high increase coming from our services for internet/tv/and telephone. With this matter we are not the only one who are facing this struggle./// because the high increase is coming from the investments for manufacturer//
So the deal right now under every provider is towards the mobile discounts
I can see here that you are eligble to take advantage of our promotional offer under unlimited intro unlimited call and text., if you dont mind me asking, how much are yopu paying for your mobile services?

I called Xfinity to inform them my prerecorded programs were incorrectly recording wrong programs as 4/30. They told me there is an issue that should be resolved by 5/6. Then stated would increase my internet speed by 400mps and nothing would change.BUT INFACT IT DID. She reduced my DVR service from
150hrs to 20hrs, internet speed did increase from 400 to 800. So, my service did change. I watch basically by DVR, this is totally unacceptable. Why lie? So now I had to contact them again to get my original service back. What ever you do don't call them, they lie. Every single time I called they have really never helped but caused issues. If I could. I would get rid of this service. Once and for all! They don't care how long you have been with them, it's only about the money. I just think I being
One person paying way too much for the service,($200 a month) just imagine a million people or way more paying what I pay. What a profit!

I was told that my current plan was $31.00 per month by your agent on the phone because I added Flex and it lowered my bill to $31.00 per month. I noticed that the webpage says $50 per month and I was told by a chat agent it is $45 per month. I was transferred to another agent on the chat and he/she never answered my question because there was no one there. The phone I received was broken. I have now been on the phone 6 times, a total of 4 hours and everytime they give me misinformation or they screw up somehow. Never in my life have I dealt with a company that is this pathetic.

Xfinity is a ripoff do not get a cell phone bill with them they are rip off you have to pay a cell phone bill in a cable bill I'm paying over $300 a month and I'm stuck if someone have a better solution please help me!

If you want to talk to an agent you have to go through their troubleshooting app first. I don't want to troubleshoot. I have questions that an automated machine can't answer as they are about dual bandwidth and my lights and security system no longer functioning do to a change that they made. However the automated answering system and chat system will not give you the option to chat with an agent directly. I just wasted 10 minutes of my time saying the same five things to 2 different automated systems. It's ridiculous that you cannot bypass the system and talk to an agent directly. This is horrible customer service.

We have gotten the Internet since October, 2023 and they never discounted my service from the acp program and it was supposed to be 60 dollars a month they have been giving me a run around. I have called and complained to them 3 times to apply the code 3 times lqsq and i didn't receive my discount. So sinces Xfinity wanna be scamming people and raising prices. I'm go take my money else where.

I moved, canceled my service. Was told I had a bill credit and did not owe anything. Months later I get a letter from a Debt Collection agency. I call Xfinifty and they gave me a completely different story on my account.

Xfinity is high priced and I will NEVER use them again!

PSA: Take your business elsewhere! Xfinity keeps calling (harassing) me after I cancelled services. When I say I'm not coming back they HANG UP ON ME. Horrible service, overpriced and slow internet, terrible customer service.

They suck. It is impossible to cancel when you're done. Service itself is fine, but I got billed twice after I had already canceled. It's impossible to find out how to cancel service, and when you do, you don't actually cancel, you "schedule a call" so that they can call you and confirm you "actually want to cancel". Obviously, you want to cancel, but of course they don't actually call you or they call at a terrible time, so you end up just getting billed again. Horrible, horrible, horrible. Do not recommend.

Talked to agent on 9/14/2023 and she told me that a $90 charge would be canceled and I had a $0 balance. Xfinity turns around and bills me again for the $90. Called again and talked to Rudolph on 10/16/2023 and he tell me that they have no record of the call and I will have to pay the $90. Don't use Xfinity! And it take about hour just to get agent on the phone.

After 11 years with X-$#*! company over 150 calls to tech support and constant problem with them you ask why I stayed with them the only game in town but finally a new comer coming in. Tech support is a joke they are unskilled tech people they look up your problem in a manual and after they cannot fix it ( up to an hour) they tell you they have to send a real tech to your. Home
The reason I gave them 1 star is customer service isnt bad if you can get thru to them if you have the patience to go thru hell to talk to them

They will steal your money, lie to you, steal your money, treat you badly, hang up on you, keep you on long hold times, overcharge you, and literally do everything wrong and awful to drive you crazy and end up hating them. Save your sanity, time and money. GET ATT INSTEAD! I am saving money, they are straight forward, no hold times, excellent customer service, amazing rewards, no surprises, and lots of smiles. You will not be saving with Xfinity you will be driving yourself crazy for false promises. They will commit fraud with your banking inforamtion and take your money. Stay way!

This is the longest outage yet. The recording doesn't allow you to speak to anyone directly about the outage. This is the worst I've seen restoring internet in the walton and Rockdale County area. Will be calling for credit fir down service time!

I pay for business grade internet service at my home, with guaranteed uptime, because I have web servers in my home office. It never occurred to me that I had to tell them to notify me when they have a planned outage for a business grade account.

Last night our internet service was out for 3 1/2 hours due to a planned outtage. Comcast did not notify us about the planned outage.

When we called them they said you have to ask ahead of time to be notified about outages, or they don't bother to tell you that your business will be off line for hours.

Someone at Comcast needs to get a clue.