xFinity

For 4 months straight in 2021 I had trouble with Xfinity... sometimes no cable or internet and they still charge me... their service sucks, prices are outrageous and their creditably is a no..

When they answer the phone, they tell you how valuable you are to them, then forget it, all talk!
You get switched to a texting computer that is so general with issues. Big deal, it reboots your modem. I have been paying for 1200mbps for 6 months, one test I had 900mbps that's it. I check my speed all the time. When it's busy, in the middle of the night, always from 4-200mbps. Yes 4! I have no other choice but to use them. If i had a choice, I wouldn't use Xfinity for my Dog House

Unprofessional people campany try to scam me many times I had to stay on the phone more than 1-2 hours everyone tell me something diffrent that the other they say one thing and they do a differnt thing this company is scaming people with their bill and no one to talk to with a straight answer very sucks company.

Horrible company Horrible customer service they charge me more, they want me to pay for the iPhone the sent it for free, they can't fix any problems I have been 5 day contacts costmer service they lie to me nothing fixed

Not only can you Not get a human they give you one way to pay with credit or debit so if you don't have those they shut you off, I am 70 can't see well just out of the hospital and they terminated my service and I was unable to pay due to restrictions, Do not buy their over priced shifty unfriendly product WORST EVER!

I've been on the phone for over an hour trying to speak to AUS based supervisor periodI've been on the phone for over an hour trying to speak to AUS based supervisor. All you get is someone in the Philippines. Loooooooog hold times...forget the interlink you get no one. Thanks comcast for spoiling my day. I pay 271.00 a month as this ois how I get treated.

I had to move away from the address which was serviced by xfinity. They charged me $8/month to "suspend" my account to avoid paying full price for a service I WAS NOT USING. Garbage company and I would buy internet from any other provider just to avoid them if I could.

Housewife - I am writing you due to you taking money out of my account on two occastions this month and I have no music from use at all. 4/06/2009 use took $19.98 and then on4/15/2009 $19.98 out of my account. I would like to fined out why this money is taking from my account and I want it returned. Now my Lawyer is going to fined this out and someone is going to get in a world of trouble. Please refund my money now. PLEASE. I have nothing to show for the money.
Thank-you
Bonnie Moreno
P.S. I have the bank statement showing this information. I Know nothing of this I am thinking someone went in my room and stoled my card. Because I could not fined for a couple of days. No one is using my name and I will fined out so please return my funds.

Continue transferring to different agent after agent. In 30 min, I was re-routed to 10 agents without receiving solution. The worst customer service I've ever experienced.

Went though 30 minutes of bogus robot text! Literally chased my tail. To actually get a hold Of a representative you have to say, "cancel my service". Then the dangest thing will happen… someone will answer. PATHETIC and DISAPPOINTING!

I believe had a two year contract at a certain price with the select plus plan. We attempted to add the APC income credit to our account. The Xfinity representative said they could not adjust our bill as we had a legacy plan. They said in order to adjust our bill they had to update our plan, that there would be no impact on our current channel lineup availability or changes to our bill. Later that day we lost a bunch of channels we paid for and regularly enjoyed. Spoke to several representatives, they could not do this. They said the only way to get the channels taken from us was to pay more money. We did not agree to a change of plans that removed our current access or limited what services we had. The company has thus far not corrected this issue.

We were promised call backs from supervisors and have received no contact by telephone as we were told we would. They have refused to provide the number or address of their legal department or phone transcripts. We have been forced to file a complaint with our state attorney general. They provide terrible service, misrepresent changes and withdraw services and then try and charge you more to the same service when attempting to apply an income based discount with no rectification or obvious attempts at this. Avoid at all cost.

I will not recommend whatsoever. I did not have Spectrum offered where my new residence is. I went with Xfinity going on one month. I have has persistent loss of cable and internet weekly sometimes for days. I cannot get a hold of any senior leadership to escalate my concerns. I'm only able to speak with customer service whom is clueless as what to do other than send a tech. This is not the issue and I'm talking to a wall cause ever since they started a so called upgrade at the telephone poles my service has been a mess. Why isn't somebody listening with xfinity as to the real issues. They seem to think I'm an idiot as I'm more technical then their entire company. Who can I talk to to get the monkey off the poles and fix the issues. I have had more issues with xfinity in 3 weeks then I did with Spectrum over 30 yrs. UNACCEPTABLE XFINITY GIVE ME A NUMBER TO YOUR MANAGERS WHO SHOULD HAVE A CLUE.

I been a customer over ten-year, on friday eving, I didn't have service. I called and the wait was for an hour. Then I decided to text chad. I noticed it was a computer that couldn't. Help me

They left me with no service all nights. They have the worst customer service
So.friday nights I had no cableTv.but ixfinty they are good in raising.your bill every month they raise the price all the time. So.before you decided to get ixfinty. I would think. About. It
Made me I decided to get rid of cable tv.bad experience it what it took for me to decide.all the said we give you credit
But still.after.2 hour the left with not tv for the whole night.

I had the pleasure of interacting with Hector at the tier 2 Advanced retention center of Xfinity, and I can't say enough about the phenomenal service he provided. I had a difficult return that needed to be processed, and Hector handled the situation with grace, skill, and a level of service that exceeded all expectations.

Hector's attention to detail and customer-centric approach made him stand out from other customer service representatives I have dealt with in the past. He took the time to fully understand my situation, and his ability to think outside the box helped me find the best possible solution.

What particularly impressed me about Hector was his positive attitude and motivation even in challenging situations. He was kind, courteous, and went above and beyond to ensure that I had a positive experience every step of the way. It was evident that he truly cared about my satisfaction as a customer.

In my opinion, Hector deserves a raise or promotion for his outstanding customer service skills. He is an asset to your company, and I would not hesitate to recommend his services to anyone in need of support from Xfinity. Thank you, Hector, for your phenomenal work and dedication to your clients!

They have the worst customer service imaginable.! The people are not knowledgeable and do not follow up. I've been asking for manager to call me for more than a month. Terrible.

Do not use this company for ANY service. If I could give negative stars I would. This is the worst company & customer service center that I have ever had to deal with. Holding for over an hour, having to call MULTIPLE times and STILL not getting any results. Xfinity double charged me, which was their computer error (or so they told me) it's been almost 2 months and I STILL HAVE NOT RECEIVED MY CREDIT. They credited my bill $20 "for the inconvenience". But now the customer service rep miraculously can not find the notes of why I received that credit on my bill or the notes of the 5 times I have called about not receiving a credit for the double charge. Wow. Unfortunately Xfinity is the only provider in my area, otherwise I would have switched right away.

The people were nice and friendly but the execution was horrible. Took 7 people to tell me I needed new equipment plus HOURS today. If I could give a negative score they would get it.