xFinity

Comcast is the biggest scumbag company in America. Lie, cheat, and steal is their motto. They are headed bag to court again to pay penalties for being the scumbag fraudsters that they are.

I had only two lines for a long time. I added one line 9 months ago, but they added another line on it without my request. My Mam used it only one month and I had to cancel it. I asked them to cancel the line instead they suspended the line. Recently I wanted to add another line and the agent gave a phone and told if I bring a line from other provider, he will give the phone for free. I showed my wife the phone, but she did not like the phone. I had the phone for overnight and returned it the next day in person in March 27.
Now, when I see my statement, they had been charging my card for the last 8 months for 4 lines. I was supposed to pay $90 for two line and $15 for one phone insurance, totally $160 including a phone lost $45 every month. They had been charging me average $263 every month for the last 8 month.
The phone I returned in person also now added as one line. It has been one month now they have sent me a notice that they have not received the phone yet. That means this line considered as active line. They charged for the phone $264, now they goanna add as 5th line to charge me more.
Called several times and talked to agents, I believe all the agents are abroad, but take your word and you call the next day they ask you same question over and over again. No real solution. Thanks to my bank, I am able to get portion of the money refunded but not Xfinity customer service.

This company is not trustworthy to leave the card info.

I've had xfinity since March 4th 2022 at my new address and had to pay for my last month (December 2021) at my last address to get my new equipment. The charge was about $60 (my usual bill). No big deal right? Well now that I'm into my first bill at my new house I some how owe $223?! I supposedly had $100 credited to me bc they charged me for the two months I had requested to cancel (January and February) after telling me on March 4th (the day I restarted my service) I wouldn't be charged for. (my bill is supposed to be $86 and somehow it's STILL $123, almost 50% more than I was advertised March 4th. My internet service is subpar to say the least. I was advertised to pay "$86" a month for the highest speed, equipment and unlimited data. BUT somehow always have a weak connection. (I work remote 100% on my laptop.) I highly recommend going else where. Getting ahold of a representative is almost impossible without "paying your passed due amount". Even if you're just looking for an explanation for BILLING. Xfinity is trash, and their "representatives" are highly inconsistent. I also couldn't get an explanation for my $95 "new charge".

Very poor customer service, in the live chat they take hours but the problem ìs never solved "SALE OF XFINITY IS A SCAM " I don't even want to give 1star but have to, to write the rewIew **not recommend**

I switched my MobilePhone in December 2022X Finity mobile I've had nothing but problems with my caller ID other peoples name coming up when I call someone so no one knows who I am people stored in my phone contacts are coming off as no caller ID I've tried getting this fixed for six weeks and no one has fixed it and no one cares worst company I've ever seen people should boycott this company until they lower the rate with the monopoly that they have

Canceled my xfinity account on October 1st. Xfinity keeps billing me even after cancellation. Turned in equipment and found out that they were billing me for equipment I never had and the xfinity rep at the store looked it up and found out that the equipment I was paying for for almost a year hadn't Even left their warehouse. To make matters worse some of the equipment that was added to my bill was obsolete and they themselves don't even use it. I moved out of my home in October and they are still billing me. I have a bill for oct and November now for service I don't have. Getting this resolved is an absolute nightmare. It's sad really because we are getting ready to move in to our new place and we're gonna use them again. I'm gonna continue to fight this however. It makes me wonder how many of our seniors who don't have the know how are being ripped off. I'm only one of millions of customers. How many people just find it easier to just pay them then to deal with it. How many millions are being exploited and extorted for money this company is not entitled to. I am beyond sickened to think that this is being done to everyday hardworking consumers. Will never put my trust in this company or any other company that comcast is involved with. Absolutely disgraceful

Xfinity mobile continued to bill my deactivated debt card after my account was closed and paid in full. They over charged me regularly and never provided the overage credit promised to correct their errors. NEVER NEVER USE XFINITY MOBILE. THEY WILL ROB YOU EVERY CHANCE THEY GET.

It took me 10 hours today to talk to someone who had any decision making power. They had an attitude, ignored what I had to say, and made vague responses to dance around the reality of their cheapskate, terrible company.
An outage on my last day of grad school for an expensive class I had worked hard in, on a day I had off work and had paid hundreds for childcare to complete the class. Had I known a few days at least in advance I could have rearranged everything to complete the class the day before. Instead I woke up to no internet.
In person, at the Comcast/Xifinity store the employees were a gathering of men who appeared to be stoned out of their minds. In person this company has 2 objectives: collect money or sell things. They use a mocking tone with multiple payrons who were by no means rude or uncompromising and one employee appeared to be so high a large laptop slipped put of his hands and fell onto the floor.
On the phone, the line either rings, goes to music, and then hangs up, or you get someone who can hardly interpret an American accent because they are underpaid in a different country. They also have no decision making power.
By the time you get an American, they essentially breezily act like it's no big deal that a service you paid for screwed you over on the one day of the year you needed it the most. They also pull a bunch of sarcastically articulated pretend active listening bs that screams 'I am useless and do not care about you.'
This company will punish you for paying for their service at every opportunity. If other internet providers are in your area, go with them.

This company is a ripoff. I pay for a speed of 600 but get a speed of 300. The guy who installed my service stole from my home also. Horrible company!

It was so easy and pleasant dealing with the customer service. The associate I spoke with was very polite knowledgeable and business like. I wouldn't hesitate to use their service again.

From the agents to the supervisors, no one is on the same page. You would think that once you reach a supervisor you wouldn't be transferred for the 11th and I am not exaggerating yes the 11th time.

I received a past due bill notification in app before I even received equipment. One agent told me I would be able to receive my equipment within 24 hours, just let me transfer you to RUDE Karen who will refuse to honor what I said and then refuse to transfer me to a supervisor after I asked repeatedly. But just wait, at transfer #9 I reached an agent who did transfer me to a supervisor but the supervisor Ajay from billing can't assist me because she would need to transfer me to another department instead of realizing that would be my 11th transfer. I even suggested her reaching out to the department via chat or calling and she couldn't help me. I knew it was just a way to transfer the problem out of her hands without assisting me.

So as I don't have internet for a week until I receive equipment, I'll do my due diligence in warning people about xfinity and how new customers are treated.

These reviews are not a lie, they have worst customer service than Walmart. At least they honor what was stated. Xfinity will keep you in the run around. They only care about your money. Nothing else, the customer service is extremely poor and challenged.

I called to get my number switched from another carrier to my Xfinity phone. Not only did they not do it, somehow my phone was deactivated and I couldn't even make a call with the number THEY provided with the phone. After countless calls and hours over a three week span, I am still in the same position and they managed to disconnect my landline without making the replacement work as well. Then they want to act hurt when I got frustrated! They also promised me credits that I still have not received. (And for some reason other agents can't see them "in the notes" either.) All of the agents say the same things: "Oh, I'm so sorry for that!", "Oh, I understand.", "I will definitely be able to help you with that!". I'm good on being lied to. I have never had a company lie to me so much and I have been a "Valued Customer" (according to Xfinity) for years and have always paid my bills. After I come back from vacation next month, my time with Xfinity will be DONE! The only people that I would ever refer to them would be my worst enemy. If you all have a better experience, good for you.
Thank you for the chance to express how I feel.

A few months ago my internet went out. I called and they said it was a problem on their end. A tech came out and put in a new white cable that laid on my balcony floor (safety hazard) all the way down (2 floors) to the ground. The cable is seen by my neighbors who use their balconies on floors 1 and 2. I asked the tech "are you going to hide the cable?" He laughed and said, "not now - we'll come back when it gets warmer". I asked, "Will I have to pay for your return?" Which he answered, "no". Yesterday a member of the Board (HOA) said my neighbors are complaining about a white cable going down in front of their balconies which is a violation of the HOA rules - that I will get fined if not fixed ASAP. Yesterday I called XFINITY and the rep said they would have a tech out today. I told the rep that I am a night person so make the appt in the afternoon. The rep said, "For this kind of issue I can't give you a specific time but the tech will be there between 8:00am - 8:00pm. I asked if I would be charged. The rep said, "most likely". I replied if I get charged I will be sure to leave a review. So now it's 8:15pm. Never did the tech call me or show up. I had things to do today. XFINITY says they care about their clients - "thank you for being a Gold Member - we appreciate you". BS

Last Friday (Jan 12,24) my owned Motorola BitSurfr died. So I drove out to Williston Vermont's Xfinity store to get an Xfinity-provided modem. Upon arriving at my home, I spoke with no less than 20 Xfinity tech support people to activate the modem and kept getting passed off to other techs. (about 12 times) The ones who decided to try to activate the modem (gateway) couldn't activate the modem, even though it was visible on their network.
Something about an incorrect code exclusive of the MAC address. One tech told me that the modem wasn't paid for. LOL! I had one guy in Pittsburgh named Rich who was trying his best but ultimately failed. Even the tech support people rely on chat when talking to supervisors.

Get the picture here?

I'm returning the Xfinity modem today and will try a new BitSurfr. Failing that, I'll call their competitor,
Burlington Telecom. One thing is for sure, I can't do worse, seeing that Xfinity is lower than whale poop.
I can call a Bologna sandwich and get better customer service!

Wanna laugh? So Xfinity can't activate their modem but is trying to sell me a cellular plan while I'm on hold. I spent about 8 hours on the phone with these people with a problem they couldn't solve and they still dared to try to up-sell to me.

Man, these people suck. Middle finger sent to Xfinity.

I have been with Xfinity for over 7 years. We move this week to a town where they don't offer service. So I had to cancel my account with them and search for a new service. When I received my bill, the day after I canceled it, they already charged my for the equipment returned, and a termination fee. When I called them about these changes, they told me that they changed me a termination fee, because I cancelled my contract before the end date. The more I explained that I wouldn't if they could provide me with service. They confirmed again that they don't offer service in my new area, but I still need to pay the termination fee. They also told me I can take the equipment back as soon as I have the time, but they didn't even gave me 24hrs to do that… I did try to give it back 2 days later, but then I had to get into a queue and wait 30-45 minutes before they could help me. Sorry it's my lunch time, I don't have all day to waste my time trying to give you your equipment back…
Pathetic to say the lease, will never use them again or ever recommend them….

We had problems with the streaming channels we PAY FOR. The home page (if we could get there) refused to allow my remote to work to navigate the site. Several channels, we couldn't get past the avatars. All of them, even though we've previously had working streaming, only one channel streams. At the store, Jarred David's solution was to give us a new cable box. WTF? And how does that help? Uh, it resets the settings? No, it will delete all the streaming channels and passwords. This happened the last time they gave us a new box. We got home, and decided we wanted a technician. Jarred told us it would cost us. Jarred, we have the insurance. Oh, yeah. He said he'd make an appointment for us and would call us and let us know. THREE HOURS LATER we haven't heard from him. Found a number to call and it was a menu-dtiven hell hole. I wanted a live human, and went through menu after menu. It kept telling me I'd get to a live person, but NOPE NOPE NOPE. Even given the option for Main Menu only called up the appointment scheduled. Oh yeah, we had an appointment we didn't know about. I'm extremely disgusted by the double speak and non-responsive, well, everything. If there was another option other than Dish, I think we'd change. Comcast SUCKS ROCKS.

Comcast / Xfinity is the WORST company I have ever dealt with. I have a business account and there is nothing good to say - If I could give them 0 or negative stars - I would.

DO NOT open a business account with them - it is not worth it and customer service does not exist. If you want to deal with automated robots, this company is for you and I still rate them at 0 or less stars.

I have had the WORST experience with customer service. I have been on the phone with Xfinity at least every month since opening this account and have wasted so many hours dealing with automated systems, inability to process an autopayment (even after getting verbal confirmation), and technicians never available. Because of this, I have lost my second set of clients and my business is now getting downrated. I literally cannot reach anyone AND they told me I reached my daily limit of attempts to pay my bill. I am so done with Comcast, have been a customer with my family for over 30 years. Your business should be flushed down the worst toilet on the other side of the universe, because apparently that's where all your technicians are. NEVER AGAIN.

Wait time is almost an hour.in store customer service is no better they suck A@@ all around. Can a live person help me 🙃

Worst customer service and even worse business practices. They will say you didnt call in to cut off your service, and tell you its not on their computer account notes. Then they will say you owe like me 137.00 usd for 2 months which i didn't pay but 44.00 a month to start with. And i agreed to split and pay 1 month at 44.00 and they recognize i wasn't even there to do or use the 2nd month they want to charge. But instead basically called me a lier because they can't see it in their notes and i owe 137.00. They say you could cut the internet off thru the app either the only way was to call in, in which wasn't gonna get noted anyway that way can charge 2 months and have your credit spotting with a disconnection on you on service you thought was already off. So terrible business practices and sub par people working in customer service. So i say customer beware. Call in 2 weeks everyday to get things noted on your account the important stuff never makes it on! Will never use them again this is the second time they have done this to my family so is a common thing.