xFinity

Stay away from this company, the worst customer service ever they will hang up on you if they don't want to answer any questions

Poor customer service and waist of time 2 hours on the phone transferred to 4 different people no one passed the message it annoying.

Horrible customer service. They tell you are on a recorded line however they never have any notes or info from previous call. You have to wait on hold for 50min-2 hours to get representative. Last time I called to cancel an MLB package I never ordered. I was told it was canceled. They still billed me for it for another 3 months. I canceled cable on July 15 and they still took out autopay payment on Aug 1st. For cable and MLB package I have tried to cancel for months. I called and spoke to manager for 1hour 45min and she hung up on me. WORST SERVICE AND WASTE OF TIME EVER.

I have been trying to leave this carrier for weeks. I was given disconnected phone numbers and placed on hold for PROLONGED periods of time. HORRIBLE CUSTOMER SERVICE...STAT AWAY!

We recently switched to Comcast for our TV service. While the prices are exorbitant for the channels you get, the product itself is no worse than other providers in out area. However, their service is a completely different issue.

To begin with, you have to call a number with a ridiculous automated menu that does not address all of the problems a customer can encounter. In our case, the idiot who hooked us up did not secure the cable that comes from across the road to the pole in front of our house. As soon as my husband looked at it, he said that it would come down. Two months later, it did.

I called Comcast immediately. After working my way through a nightmarish maze of automation, I was given an agent. After 15 minutes with her on the phone, she said we were scheduled for a service appointment for five days later.

When no one showed, and our TVs started having occasional freeze ups, I called again and again, had to navigate the maze. The agent I eventually got said there was nothing in the computer indicating a scheduled service call, but he would take care of it. He scheduled us for several days later. Again, no show.

At 5:00 pm on that day, I called yet again. The girl was apologetic and assured me someone would be coming out, that it was scheduled for 8-8 so they still had 3 hours. Seriously? She was sorry for the inconvenience. As you can guess, no show.

Now I have to waste more of my time talking to these clowns. Ridiculous. They need to provide a phone number that leads directly to service issues that gives the customer real people located in the USA who speak clear English. And then they need to follow through on there empty promises of service visits.

They are quick to take your money each month but don't seem to care about customer satisfaction. Monopolies. Guess we're going to have to follow the Netflix, et. Al., path.

It took me 12 days to get a new password to log into my new comcast email account. They sell you triple play with internet phone for $10 savings and tell you dont need to use the phone. But if you call the help desk to get a password they wont give you a passsword unless they can call you on your new internet phone (which I dont have because they told me I didnt need it). So the alternative is to have a security PIN sent to you in the postal mail which you have to wait for. Then when you try to use your new security PIN it is not activated until you call them again. But they wont activate your new PIN unless they can call you on your new internet phone which you dont have. Somehow I got in by downoading the Xfinity Connect app from the Android playstore. Then I had to verify my identity via text message code and a second verification via alternate email security code. Comcast is security paranoid making it almost impossible for valid customers to access their on-line accounts. Unbelievably terrible company! Zero stars!

Bought a movie then was on the phone w/3 different reps for 2 hrs still no movie. Then told try later

I paid a bill with xfinity and requested to have cable service after 3 days still no cable just excuses

Xfinity is the worst I have ever experienced. Their customer service sucks and is useful. Do not use!

The worst service a customer can have! A service without quality and with exorbitant prices. They are unscrupulous thieves, they steal from their customers. I closed my account with them and they still kept charging me for 2 months when I complained to them according to the supervisor Abraham, they couldn't do anything. The same television and cable, as mobile telephony. The worst company!
El peor servicio que pueda tener un cliente en todos los sentidos. El internet constantemente con interrupciones y el servicio de telefonia movil. Son mas las veces que uno esta sin servicio que las que realmente lo tiene. Decido cambiarme de compañia por el pesimo servicio y dos meses despues estoy recibiendo billes de ellos. Hablas con un supervisor y sin respuesta, ni solucion favorable al cliente. Es horrible tener que lidiar con ellos!

I've been with Tom Caster over 12 years starting from day one I got the double play it was $89 I went out and bought my own modem and which they build me every single month and I had to argue for at least an hour to two hours every single month to get that charge taken off in which they accused me of lying and not buying my own when I have a Best Buy receipt and the box with the serial number matching the modem moving forward they would every single mom off my bill up 5 to $10 for some unexplained reason saying get the package price that I was locked in that was no longer available in this is the new going rate there for breaching the contract I currently have no internet for the past week plus I contacted them immediately they said it was my modem I went out and got a new modem the new modem from Xfinity store that they sell does not work either so now I have two perfectly good working modem still no service they stood me up twice on Sunday and never show they gave me a $20 credit for standing me up first my future bill and I still don't have any Internet and have to wait another two days so it's been about going on almost two weeks absolute worst company ever

Unable to contact a live agent for down service for hours. Twice in 7 days.
Negative star if possible

My business today on 11/9/23 lost business of ******* because they want to take out online services. Disgusting!

Worst service on every level. Bills were never right. NO Customer service skills at all. Left a mess.

COMCAST HAS THE MOST DIASTEROUS CUSTOMER SERVICE! THIS IS THE 2016 OLYMPICS WEEK AND MY T. V. ON TUES 9TH. HAD NO SIGNAL. COMCAST SAID THEY COULD NOT COME OUT BUT WILL BE THERE WED. BETWEEN 3-5 PM. THEY NEVER SHOWED! I CALLED AND INSISTED THEY GET SOMEONE OUT HERE NOW... THEY REFUSED TO DO THIS AND MY FAMILY IS HERE FROM OUT OF TOWN TO ENJOY THE OLYMPICS. COMCAST SAID SOMEBODY WILL COME THURS. MY APPT. WAS WED.! COMCAST CAN CHANGE THEIR NAME TO INFINITY BUT COMCAST IS STILL THE WORST COMPANY TO DO BUSINESS WITH. THEY ARE A SHAMEFUL DISGRACE. CAROLANN AUFIERO

I have a complaint that I have spoke to MULTIPLE advisors about. I was lied to and recieved false information from the representative that updated my Xfinity internet service under false pretenses.
All I have gotten is the run around from every advisor I have spoke with. All I truly want done is to have someone listen to the recorded conversation between the advisor who changed my subscription and myself. I was in disagreement of the discount he was promising me in the contact that he sent to me to review, because I am already an Xfinity mobile customer and had no intentions of adding another phone line to my account to recieve this discount. He unequivocally assured me that because I was an existing Xfinity mobile customer that I would in fact recieve the $20 per month discount offered and would reflect on my monthly internet billing statement. My soul reason for the original call was to inquire why my bill went from $61 per month up to $78 a month. He then sent me a contract to review that brought my bill up to $82 per month and assured me that the $20 a month discount would apply and bring my internet bill down to $62 per month.
I did not agree to or need an increase in internet speed, which was added and now they tell me the discount does not apply to me, because I'm an existing xfinity mobile subscriber. DUH... That is what I told the advisor when he falsely roped me into an additional fee for increasing my speed.

They had technical problems for weeks and our internet was intermittent! I was calling, calling, calling and calling! I kept calling, and kept getting routed to a robo response! They kept telling me I was in the process of a re-set. FYI - I am sending this as the robo caller hung up for the 8TH TIME SAYING i NEEDED TO WAIT TO TALK TO SOMEONE BECAUSE I WAS IN THE PROCESS OF RE-BOOTING. Really? I am on the internet! I WISH I had never switched from verizon. The only advantage was the voice activated remote, but it in no way out weighs all the technical issues I've incurred. RUN.