xFinity

I called with a outage of xfinity service on 12/23/22. The outage was from a wind and rain storm on the early hrs of same day.
They refused to acknowledge that it was not a issue with the outside lines. That was the only timeI was able to speak with a agent whom I could only upstand half of what she said. I did all the multiple steps she suggested which none worked.she then connected me to another extension which never picked up. I was unable to get help in anyway or even get a appointment for a service call. With the automated phone service nor online account.
But today 12/26 they show up and tell me they can't repair it but are sending a lineman today because it's from the storm. Also I was told 12/23 there were no outages in my area but today the repairmen said there were several in the area.
Xfinity is terrible, they lie, and do not respond to problems with your costly service till it is convenient for them. I am looking for alternatives for my TV and internet because I figure I can't get any worse than xfinity.

The internet always goes out and it never works. Said they would give us a new internet box but never did. I'm not happy.

Outages all the time. Slow Internet. The worst service ever. It's not cheap either. Might as well go with any other provider.

Literally, the worst internet provider I have ever dealt with! Not because the actual wifi has been bad but because customer service has no clue! Accounting has no clue! Everyone is overseas and do not understand the urgency of handling issues here in the U.S. Gravely unfortunate!

Comcast/Xfinity stiffs you with the mandatory $100 for a tech to come out and install equipment. Ok, most companies have a thing called 'self-install,' Not good ole Comcast/Xfinity. A $100 fine for this?! They are literally the only wifi provider in the part of Georgia I live in, or I'd be done for good!

There is ALWAYS an issue with my billing on my account, Always! And for something stupid and inconvenient. One rep says they'll fix it and days later I have to call back to check their work and confirm if the account was actually fixed... which is NEVER done until the 4th or 5th phone call/representative. I use too much of my time calling you all. I am paying Y'all to supervise my own account?

I was told today 7/1/22 that their "back office" just flipped a switch and cut my service off... I was in the middle of work with no wifi. Why do you ask? No clue! There was NO good reason, other than there was an existing work order that was "canceled somehow" and now... get this, I have to wait for a tech to come BACK OUT to reconnect service I just had installed a week prior.

The previous tech's hands were so dirty, he got disgusting prints all on the modem, my newly painted walls, my front door, and outside my house! And left the wires exposed on my lawn! And now a second visit only to get charged another $100? HOW DOES THAT MAKE ANY SENSE? It's unacceptable and quite unethical!

You all are leeches! Your company sucks and is unprincipled, shady, dishonest, and you do everything possible to ensure your customers, loyal ones at that, hate your business!

BRAVO!

I moved into an apartment in March and signed up for Xfinity since it was the only thing offered. The price was right, and my internet needs aren't complicated; I do not own a television and require very basic internet for email, social networking and online chat (Facebook, Zoom). Initially everything worked well. Then starting about four months ago, the connection began to be sporadic and "unstable". The problem started small and occasional and has now developed into something I deal with pretty much every. Single. Day. It's now interrupting everything I do, from conversations to church services to music events to movies... everything that I have any interest in online. God help me when I find that work-from-home dream job I've been looking for! It's pretty infuriating, especially when I think about the fact that I'm paying for all this joy. As I can see from the majority of the reviews here, I am not alone in my misery. I will also join with the rest of you in agreeing that the customer service here is ridiculous. I have not yet spoken to or held an online conversation with an actual human being. It's all about the bots and the prefab questions which DO NOT HELP AT ALL. At the end of an "exchange" with this company I feel crazy. When my friend asks me 'Oh were you able to talk to Xfinity about your internet stuff today?' I just want to laugh hysterically and beat my head against the wall. I don't THINK that's how your cable/internet provider should make you feel, but what do I know? Maybe that's the world now. Thanks for listening. I know I had to put a star, but really, NO stars. I have NO stars for this company.

We had local Xfinity reps tasked out to come to our very rural community (Lake Butler Florida) and distribute flyers and door hangers about deals with Xfinity touting $35 a month for 200 Mbps service, which beats our local service provider Windstream in both cost and speed. I called and set up service, the representative indicated that we had coverage up to over 1000 mbps in Lake Butler and at my home so speed would not be an issue.

However, when the wifi router was delivered I quickly realized what the racket was. Essentially, since this is a new market for Xfinity, and they have not laid wires to the existing homes, there was an UNMENTIONED and UNSPOKEN additional fee ($100) to connect cable, which is what their router runs off of, to your home. When I received the wifi router in the mail a few days later and attempted to connect the new service there was no cable line for me to tie into. When I called them to let the know they needed to connect their service to my house they said there would be another $100 charge (this was never mentioned, and is only in the 4000 (exaggeration) page fine print of the agreement for service). I indicated that this was wrong but, Christine (sp?) the rep did not volunteer to address any of my concerns or correct the connection issue. As evidenced by her reaction, behavior, and approach to dealing with the problem, this is clearly a swindle and an attempt for Xfinity to enter new markets on the backs of low income or disadvantaged communities. Forthrightness about their actual network/service capabilities should be paramount, however they don't care about the little guy/girl.

I'd advise you stay far away from the scams that this company runs and report any and every issue you ever have with them as frequently as possible and on every site you can find to share your voice. Protect the little guy/girl!

Good luck and I hope millions of people see this review. I'll post on every review site I can.

Good luck Xfinity...you'll need it. Sorry, bad luck.

Xfinity not only has bad service they have bad communication within the company and no training which makes any type of communication impossible.

I have been removed from all mailing yet am still getting mail to occupant weekly. I do not want anything from them. PLEASE STOP MAILING ME YOUR CRAP!

One star is way too much. I've been with Xfinity for 3 months and I made a change on my billing date. Got confirmation from Xfinity that they accepted it. But what they do they f****** lied and took the money out of my account when I told them no. So now that I've got a negative balance in my bank account, and when the money is finally pulled out at the first of the month then I can pull up fraudulent charges the bank's going to press it in press forward. Don't go through the hassle a lot of us have this is a s*** eating company. When I first opened the account the first month I called four times to let them know that their modem wasn't working right. They said okay we'll send you a new one. Well they f****** lied again and again and again. What did they send me a f****** coaxial cable and each time I called they said oh we'll send you a new modem. Don't waste your money and your time and your aggravation with this f***** up company they've already lost over 1.5 million customers this last year. You can find the information out on the internet and the only thing that this company is concerned about is trying to get their $#*! out of debt with the shareholders and satisfy and make them happy again. The stock's already down $20 more a share. But the CEO he don't care he's getting paid he's got his whores his prostitutes his boats his planes his big expensive houses, so what does he care about the people who buys into this business. He could care less. My next step is to get online get on board with this class action lawsuit I'm tired of getting ripped off I'm tired of being lied to like corporate $#*! heads. Don't waste your time people go somewhere else

This company is the pits. When their equipment is defective, and you have no service for 2 weeks, they expect you to pay full price for the month. (After promising an account credit) then they threaten you with collections when you decide to refuse to pay, because of the promise of credit. It took MULTIPLE 2-3 hour phone calls to be lied to, promised the moon, (account credit etc) only to have my charge card billed $760.00 and (obviously) still no credit.
Just got off the phone with kinetic by Windstream, better service, LESS THAN HALF of what Xfinity was raping me for.! Then a smarta$$ customer (no) service Xfinity rep basically said I was only out of service for 2 days. THERE WAS DEFECTIVE EQUIPMENT! IT TOOK 2 WEEKS TO REPLACE. There was NO service for the 2 weeks, as the equipment was NOT working AT ALL!
Wish I'd called Windstream a long time ago.! Could have paid for a WHOLE YEAR service with them, for what Xfinity charged me for 3 & 1/2 months. RUN RUN RUN less than 1 star if available! And from the reviews I've read,,... I'm far from the only one with this experience. Is disgusting! DO YOUR HOMEWORK, AND SHOP AROUND. There are a LOT of companies HAPPY to help the angry Xfinity customers, unfortunately Xfinity isn't one of them.

Xfinity didn't show up for my scheduled appt from 3-5pm on Friday, 8/12. I took time off of work and didn't even get a courtesy call that they couldn't make it. Spent 45 minutes the next morning unable to reschedule- not sure what the problem was- was told I'd be called back within 24 hours but no one called. Then Spent 50 minutes on Monday unable to reschedule - the rep made an appointment for a day that didn't work for me and then said she couldn't change it since it was already in the system- and was told I'd be called back to fix it, but no one called back. On Friday, 8/19, I made an appointment for a window between 7am-10am today- and again, no one showed up! What the hell. Since the phone route hasn't worked for me, I tried texting with a "supervisor" for 1.5 hours and they insisted my appt was 7am-10pm. 15 hours on a Saturday is an unreasonable window I didn't agree to. He threatened to charge me a fee if reschedule or am not here. Now they're supposed to call me bc I've been "escalated." Yeah, $5 says it won't happen. Also: Four times while I was texted I got a call back from a robot, but when I followed the prompts to
Speak to someone because I was "ready to speak to a representative," it hung up on me, all four times. I asked the texting rep to stay on with me until the call from a local person got in touch with me today. He disconnected our chat. This customer "service" is literally the worst I've ever experienced and I'm almost 50

I had called about the rising cost of our tv/internet bill. They said that there was a different plan that was being offered and it included the same channels from our current package. Since we also have Xfinity Mobile, they said that if we added a fourth line that we would get more of a discount on the tv/internet bill. We went through with the new plan to find out that we now lost channels such as Netflix. Next, they said that we could get 4 lines of unlimited data for $120 a month. They also said that there was an incentive to get a Motorola phone for free with this offer. Once we got the phone and set it up I got billed for the phone. Once I was able to speak to an agent, they told me that since we had to add a new phone# that the phone was not free. NONE OF THIS WAS SAID WHEN I SIGNED UP FOR THE NEW SERVICE. I had to call again because I was being charged $135 monthly instead of the $120. I was never able to speak to an agent so I had to use the chat. In the chat the agent said my monthly bill would be fixed to the$120. They told me that we would not have to pay for the phone. At my next bill I noticed they fixed the monthly rate but I was still charged for the phone. I had to call again. They now said I had to send back the Motorola and set up a Google voice number. They were sending a Samsung phone that would be free. I would switch from the Google voice# and go back to the number that had been set up with the Motorola. Well, I received the Samsung phone today. I called to do the setup. I was told that this phone is not free, it's a different Samsung. Also, my agent told me that he took notes and put them in my file so that this would not be a problem with the Samsung. Once I was able to finally speak to am agent, I was told that they found no notes about the conversation.
I asked to speak to a supervisor. One hour later and no one available. I'm to get a call back in 24 hours. I'm tired of the lies! Tired of going through automated system to get to speak to a live person. Extremely unhappy! Lies lies,lies

Where to start. I've been an xfinity customer since the 80s due to them being the only service provider in my area and each day it gets worse. All of their services are horrifically overpriced, TV and internet together is $350 a month. They gouge you with service charges, mysterious local channel charges, sports charges, and numerous more which nobody can explain what they are for. Customer service is an absolute disgrace. You will once in 100 times talk to someone who speaks English as their first language and you will NEVER talk to anyone who has any capacity above basic customer service. My internet cuts out several times a day and when I call I can only talk to low level employees with no authority to actually help. There are no supervisors and one person told me there is nobody, no supervisor or no department above him and he is the end-all-be-all in terms of customer service. All customer service is from a 3rd party company in India or Pakistan and has no connection with the actual company whatsoever so you'll never get any meaningful help or discounts no matter how bad your service or experience is. If their service is poor because of technical issues on their end (nothing having to so with the equipment or installation at my house) they will sandbag you by continuously sending techs out before they will consider giving any meaningful discount. So not only won't they discount the poor service but you'll have to take days off work for their techs to tell you nothing is wrong on your end. They are the worst company I have dealt with in my lifetime, they are basically scammers that run a cable company. I would absolutely not recommend getting xfinity unless you live in a shoebox in a major city.

WARNING. Think twice before switching. My husband and already have Xfinity Cable so we thought we would switch out mobile service to get the bundle discount. We had AT&T forever but Xfinity had a good price on unlimited data for two people. We have had issues in the past with Xfinity cable billing and should have known better. First they said we could both bring our own phones over. So we worked out all the detail and and started switching the phones over. My husbands was transferred first and then he started on mine. He attempted to but said certain iPhone 8's could not be transferred. This changed things up because now I needed a new phone. They had a new iphone SE for "free" so I used that. So that meant we no longer received one the the Prepaid Visa card incentives. We were also told at this time that there was a one time setup fee. Already set one phone up. Might as well. He set it up the new SE and thought we were done. I checked our billing on line and they were changing us for the phone. So we went back up to the Xfinity store and one of the managers said I was setup on the wrong phone. The one I had was not free. SO! They had to first change my phone again! Then she had to call and speak with billing about how to fix this issue. So we thought they had it figured out and left. Later I checked billing and we had received a credit for $6.58. They were now charging for the new phone just a few dollars cheaper. So we had to go back up to the store. We sat and waited for the manager to work it out with billing. So they decided to credit my account for $429.99. They said if I pay our $60.00 a month the credit would last until the phone was paid for. WELL! Now I find out that there is not a way to make payments with a credit balance ( at least on line). So now we either use the credit up and then pay the higher monthly rate or go back to the store. We also have not received the $100 Visa card (which was supposed to be two $100 Visa cards but my phone didn't transfer) or the $50 Visa card incentives. If I have to switch my account to manual payments I will lose my discount for auto payments.!

I called to ask about saving money on my plan and to inquire about the fact that I am moving tv placements due to a slight remodel.
1. I asked how much it would be if I just did internet at my current speed and was told $108/ month and I just looked online and saw it is $65/ month for the same thing I currently have with you.
That alone is not only deceptive, but exceptionally poor customer service.
2. Then I was transferred to technical about having someone come out due to me moving tv's around. I talked to Garrett about the placement changes of my tv's. I explained to him what I wanted to do and wanted to schedule an appointment but he was short, inconsiderate,condescending, and basically rude. Then I asked to speak to a supervisor. That took so long I asked him to transfer me to who I needed to talk to to cancel my service. I then talked to Chris, who said he was an account manager and he was just as unhelpful and rude as Garrett. It was such a frustrating experience, I hung up.
I am currently looking into all other options and will be canceling my service, that you act so appreciative of since I have been with you all since 2005, I believe the recording said? I have paid you all a ridiculous amount of money through all these years, and have suggested friends and family to utilize your services, which they have done. I whole heartedly regret doing that especially since many of them, including my 88 year old parents, listened and went with you. I do know my parents have had issues with you as well, but thankfully. Nothing as horrific as what I had to deal with today.

I sent this over to Comcast via text after receiving a text from them asking about my experience. Ironically this is the text I received back from them once I sent this.

We are not able to handle your request. Please visit us at https://www.xfinity.com/assistant

Unbelievable!

Constant pages with no explanation of the reason, hard to reach a real person, always trying to direct you to unhelpful bots.