xFinity

We have an option right now to decrease the fees of our customer, because of a sudden increased of price our services, we create a mega discount through mobile phone, we have an unlimited intro with unlimited call & text $45 per line 30 per line for two ported number, where is the discount come from? The discount automatically appear after porting a number which is multiple product discount 10 20 or $30 discount varies depending on the account towards your services bundle or dayly price aside from multiple product discount theres Bonus mobile discount which is 10 to $20 towards mobile services, you can use landline number to port in or personal number after porting If you use your own device or mobile phone you will get $200 visa card after 3months using the mobile services, what if the customer ask hows that possible i only have a number but dont have mobile phone? No worries because now we have iphone 12mini. Which is off no charge we deliver it through your doorsteps within 1 to 2 business days.
Lets recalculate.
Its just an assume that you have it now, what if $20 coming from multiple products discount how much per line of mobile 45 substract 20 so its only 25. From the bonus mobile discount lets see $20 discount, 25 subtract 20 so 5 dollars only for a line you will get Unlimited intro plus unlimited call & text.
The good thing about it

MOST CONSUMERS ARE BEING OVERCHARGED BY XFINITY & OPTIMUM ALL THE EQUIPMENT IS OVERPRICED@ %200 the packages include many things you do not want so that you are forced to watch movies, commercials endless, religion, pharma companies you name it - The consumer should be able to customize, packages for their needs - People that like CNN AND MSNBC they divide the two so you have to purchase a higher package. You cannot have just phone without the prices being inflated@ %400 the same goes for movies and the internet - THE INTERNET ALONE YOU CANNOT PURCHASE WITHOUT USING THE REST OF THEIR USELESS PROGRAMMING.

CUSTOMER SERVICE IS JUST AS BAD YOU CALL AND ARE ASKED ENDLESS questions the customer service rep can easily answer. These companies are a monopoly And are in cahoots with each state governments. THESE BIG COMPANIES ARE GIVING YOUR PHONE NUMBER TO OTHER COMPANIES.
The entire experience with these cable companies is just deplorable.

People are looking for other ways to enjoy television & cable - there are bad deals and honestly I do not want foreign stations and endless sports and advertising programming and we have to endure it. People are leaving cable in HIGH NUMBERS AND NOW I KNOW WHY - my last comment.
BAD PROGRAMMING - RIP OFF OF CONSUMERS - POOR PROGRAMING CHOICES - PROGRAMS FORCED ON CONSUMERS THEY DO NOT WANT - RELIGIOUS NONSENSE - NO CUSTOMIZATION AND BAD BAD CUSTOMER SERVICE.

It's the worse customer service of any company I've ever dealt with. To be clear, not the internet, it's the phone.

Paid bill every month for services NEVER RENDERED! Horrible spotty service. 23 service calls attempting to fix problem, ZERO RESOLUTION, still continued to bill every month. SCAMMERS!

They installed in the winter and said they would come back in the spring but never did. 40 % increase

I have pics of man truck #and plate # I called and nothing was done had to give star to post I give no star

I came to this store on Monday September 25,2023 to activate my new iphone but somehow the sales representative and the manager got sneaky by setting up new seperate account for my wife and told me it would save us money. They explained that a Xfinity/Comcast home security technician would come over to the house to work on my existing home security system. On October 2,2023 the Xfinity/Comcast home security technician explained to me that in order for my existing home security equipment such as the 3 cameras and the touch screen system have to be replaced or else it is not going to work on the new modem. I told him I don't want a new security system since the existing Home security system I have are still working. The Xfinity/Comcast technician told me that the Manteca Xfinity/Comcast store is not a Company store. Furthermore, the Xfinity/Comcast technician told me that it is owned privately and operated separately from the Company store and It is very sneaky on this kind of business practices. The Xfinity/Comcast home security technician told me that the Manteca Xfinity/Comcast store representatives and manager had done it to many other of their customers by opening up a new separate Xfinity/Comcast account to make and increase their sales but not to save money. He advised me that if I have a Xfinity/Comcast problem go to either Modesto or Tracy Xfinity/Comcast store.

Hey Tom Karinshak... FYI... you SUCK at your job!
Here's a suggestion... try and purchase an apple watch from your company. Get back to me.

I work from home a lot and currently have been paying for a 300 mbps connection. I have to say i am entirely unsatisfied. Maybe it's okay some places but avoid if you're in loring park and need a consistent connection ie. A VPN connection for work. The speeds arent bothersome, but the packet loss is so bad it IS GENUINELY IMPRESSIVE, LIKE WOAH IM. My VPN connection drops at least two times so i can jump through 2fa and other security stuffs rip. I moved down here from duluth and had spectrum up there for cheaper and literally never had this issue. Boooo xfinity, MAKE MORE LINES IN LP WE ARE SUFFERING OUT HEYAAAAAA.

Ok. So I have been an Xfinity Internet, Cable & Phone customer now since 2014. I work exclusive from home, remotely. For the most part service has been alright, meaning consistent, but there are certain times where it is not. Recently, for 4 wks straight my internet would go out from around 11:15am-1:15pm. I'm on the phone or computer with a client and all of a sudden no internet. I work in Mental Health & Education online. So basically this keeps happening and the employers don't want to keep hearing this. Lucky I'm a good valuable employee. Call CS agent says well they are working on doing this & that and this is the last week they will be doing so. She was very helpful, even gave me a credit adjustment on my account, but this is completely unacceptable business on Xfinity's part. LET YOUR CUSTOMERS KNOW WHEN AN AGENT WILL BE WORKING ON THE SERVICE FOR A DAY OR DAYS OR FOR WEEKS. I had to call to find out what was going on and each time just the message saying an agent is working in your area. To have internet go out the same time for 4 wks straight and nobody warns customers beforehand is totally UNACCEPTABLE! YOU ALL HAVE TO DO BETTER OR YOU WILL LOSE BUSINESS! Particularly for those of us who work from home!

I recently changed to CenturyLink because I could not get the service that I was paying for that was Internet and phone. But I kept the TV cable. Now I have the older DVR boxes and I don't have the balls and whistles that I'm being charged the same amount as if I had the 1x box. I don't know how they find that fair for me to be paying the same and not getting what I'm paying for. Then I turn my TV on this morning come to find out I don't have some of the channels that I had before not premium channels just regular channels. So I call Comcast to let them know what was going on I don't feel the need to pay for something that I'm not getting. So then she tells me that I need the premium channels to get country music channel spike wgntv then she tells me that I need a premium channel and that would be an extra $20 a month how is that possible I would pain $110 for TV now they want to bump it up to hundred and $30. Comcast is the biggest rip off. I've been with Comcast for almost 30 years and the way they treat their customers is terrible. They should start thinking about CenturyLink and the prismTV when that comes Comcast is over. So listen up Comcast Xfinity start treating people right and quit ripping people off your days are numbered thank God worst company ever... signed used to be a good customer hate you now I will never ever go back to your company...

I am a "Diamond" customer using them for 23 years. Support was never good, but at least they seemed to know what was happening. The last couple of years they are trying to cut cost and automate support. If you can get to an actual person they really do not know what they are talking about. If you go to a store they do not know anything more. I have had broken picture and audio for 9 days. They sent a text saying that they were upgrading my service. Then for the next two days I had text that they were still working and I would get a notice when complete. The text never came and the picture never got better. After 2 hours on the phone with agents who assured my service was working or would be within two hours I went to the store and waited. There they told me that the the upgrade was still underway and I would get a text when it was done and I would get a text, later that day about my visit, it never came. I get a text a day later that work is done and my service is fixed. I just need to confirm yes or no. I reply no, and they reply great to hear your service is back. Another hour on the phone with support assuring me my service was fine. Finally the set up a time to have someone come to my house three days later, it was a process. Then I get a call a day later telling me my service is fine and they are cancelling the service call. I tell then it is not fixed so they do more checking and tell me that I need to upgrade my box. They want me to take it to the store and wait in more lines for something which maybe will work, and why did they not tell me I needed a new box when I was in the store the last time. Their account records are not accurate or complete, the support people know nothing of what is going on, and they do not know if you service is working or not. After 9 days and four hours will I get service back in two more days, we will see. They offered a $25 credit for my trouble. I have spent over $50,000 with them and get this "diamond" customer support. Needless to say it is time for a change to find someone who can support their customers.

I cant think of one thing i did wrong except pay my bill. Horrible from internet to the stores to the cable. It all sucks

I know that xfinity is a woke, affirmative action, cesspool of morons, but their automated system is a $#*!ing joke.

The customer service reps for this company all say different things- like they are never on the same page, they ACT as though they don't know how to simply read notes that are clearly written that state them in their faces, they have terrible BAD attitudes, can hardly speak English-let alone READ English!
They like to TRY to talk over you, but I nipped that crap in the bud REAL fast!

For some reason, they- customer service needs to learn to READ notes. Why the hell was I charged $200 for cameras that I ordered the same day and then CANCELLED the same day?! XFinity? PAY ATTENTION TO DETAIL! When someone cancels something, THEY ARE NOT TO GET CHARGED IF THEY NEVER HAD THE SERVICE TO BEGIN WITH!

It also takes service-or any dept who took on the call- MULTIPLE attempts to transfer you to another dept. Like you will get the transfer run arounds- OH MY GOSH!...you may not EVER get to the correct dept because the reps act too datgum incompetent to transfer ANYTHING!

I plan to cancel my xfinity service ASAP! ASAP! ASAP! This company is NOT for me! Their reps are very careless, too.

Lesson LEARNED! Back to my previous carrier! MUCH happier!

Disgusting!

Service sucks and I've been doing without internet and TV for 14 days and all you ever get is an automated person answering the phone.

I wanted to switch to AT&T internet, primarily because of how Xfinity makes it impossible to change plans online, but AT&T fiber was not available yet, so I went through 3 hours of agonizing discussions with a computer before finally getting someone to help me at XFINITY. I cancelled TV and changed my account to internet only. When the new modem showed up it has a small card telling me I had to use an XFINITY app to activate the modem - TOTAL BS - i don't want XFINITY connected to my phone. After trying the suggested workaround, XFINITY blocked my access to the activation sites - highly disappointed, after calling the so called customer service schedule a "phone appointment" so now I can sit at home waiting for phone call because they could not activate - SRIOUSLY - highly SUSPICIOUS that XFINITY is forcing people to use an APP - you have to ask yourself, what are they tracking on your cellphone if it is so important to get that APP on your phone, that they remove a simple minute phone call that used to activate stuff in the past.

Never could talk to someone who spoke American and kept me on the phone for hoursDrop them and went to a different provider