xFinity

Well I would say the internet is decent,but the service is horrible. I had internet...good internet speeds minimal lagging,but any issue and weeks to months of problems fallow. I now have internet in my name I havent used and cant shut off.Bills keep coming! No way to cancel service anywhere! Phones are down, live agent doesn't work! Two months later they made me a deal I pay all the past now and they will turn off my services! What can you do? Pay so you dont have to pay more months in the future? This is the companys policy!

Cancelled service, still got charged for a full bill via auto payments. Phone system stuck in a loop since my number is no longer an active account. Their alarm system hardware is the slowest POS I've ever used and you have to pay a fee to rent it from them and it cost twice as much as Ring which you end up owning and spending literally half a much for both in terms of hardware and monthly fees. The internet has data caps, god forbid you download a couple new modern games, you will hit the cap. I have faster, cheaper, more reliable fiber through ATT now and it has no data caps, again Xfinity is trash. I have a laundry list of other complaints, but meh, you get the gist...FInd a better ISP/Security provider than Comcast and you'll be good.

Called because they took 2 payments out of my account. They said it would be returned in 5 days. Well I never seen it. I called and apparently the man that helped never processed the ticket. I wish I had another internet service around that could handle what we need in our home. I guess when you have what xfinity has u can do and treat your customers anyway you like.

It has come to my attention that Xfinity and Verizon are the same company.
Being that as it may an anti-trust lawsuit to them and all constituents who want to be JUST like them.
Don't purchase $10 Wifi pass either.
Made a phone call for possible new inquiry to bank who is quite large and was told they will not carry Any Identity Theft for Checking or Savings and received a text back from *******222 which is a landline.
But they answer as Straight Talk which is Verizon.
Yes of course the current president knows as well as politicians, banks and so on. Today 3/2024. Dear DC you've broken 💔 many.

This company is a complete joke and has the worst customer service I have ever had to deal with in my life. Hour long wait times and they connect you to
People in Philippines that know nothing about routers or IP addresses or how to even login to fix your issue. Then they promise to call you can with a
Higher level of tech support within an hour and never call you back.

Xfinity service is very unethical. Their customer services were trying to confuse customers purposely so that the customers accidently paid more fees on the bill. The customer services are totally bull$#*! and they are changing their responsibility continuously to another agent until you are tired of asking around. I'm pretty sure Xfinity customer strategy did that on purpose so that customers like us not won't get our questions resolved but end up paying more fees and the plan didn't active like we wished. I recommend using another wifi service like Centrylink (they actually care about customers)

If you pay by check from Lancaster Pa to the business office in Philadelphia Pa it takes over 13 days for your check to post. Then they charge a$10.00 late fee! Great for a widow on Social Security! Thanks u hope your bonus is worth it.

Xfinity is awful. My place of residence, as well as my neighbors, is constantly losing service. The other day our service was out for over 9 hours. There is never any explanation or compensation. Customer service is terrible. I had an issue I called about 4 different times. Each time I was reassured the issue was fixed and not to worry. I then found out from a FIFTH employee they had all lied to me. What's going on over there? I hate them, but I have no choice but to keep their terrible service.

I was a longtime customer since 2009 until now. Customer service is horrible and Fraud Department is worst. They have third world countries working for them that at time of need they don't give not one cent of care for their customers. Hackers have hacked their system and their is absolutely no care for their customers affected. If I could rate a -0- star I would. Do not sign up with this fraudulent company! I have even wrote to the corporate office and have received 0 calls regarding my concerns.

I always had problems with Internet connection and speed. The automated system is horrible and never lets you connect to a real person. I was paying for 800 mbps and seldom got better than 90. When I would call to complain, they would blame it on my own modem. That would be after spending so much time "arguing" with the automated system to let me talk to a real person. I finally cut them off and went to AT&T who rally give you your own dedicated internet line and you would get the mbps you are paying for.

After setting up a payment arrangement with their supervisors they STILL disconnected my service for me to recall them to turn my services back on to get charged for multiple reconnection fees to just be turned off again. They do not honor anything they say. My business, family and friends will be going to cancel our services and we will be going elsewhere

You can never and I do mean never get to speak with a live agent over the phone only option they offer is to text back and forth with someone which is very time consuming there is no consideration for people with vision impairments they will lie and say there's a phone number but the number just bring u back to the online agent complete trash if u ask me I'm really thinking about moving my service due to this problem

This is the slowest internet I've ever had. I have missed 2 days of work because of unexplained outages that last all day long. That's ridiculous. At this point I just want to find another internet provider.

Xfinity is cheating people who receive food stamps from the the government affordable connectivity problem. If I could give them less than one star, I would. I am trying to file a civil suit against them, but they are hiding behind the system, therefore I cannot move forward with my complaint. I would not recommend this company because they are a coward who do not want to fac responsible. I hope this review is seen worldwide.

Wow - after going back and forth with Xfinity for a couple of weeks, they see no problem billing somebody for services and failing to provide the proper equipment to access those services. From their reps perspective, streaming services were accessible through other devices whether they has the correct TV box and remote or not. They're not accepting any responsibility at all. Keep in mind we're talking about a couple 90 years old who don't understand streaming at all, don't have a clue about how to use a DVR and use their TV and only their TV to watch television programs. For over two years Xfinity has been billing these 90 year olds $300 per month, and never made sure they had the proper equipment to access streaming services on their TV. And I'm learning this lack of concern for their customers is fairly common - at least in our area. Xfinity/Comcast takes care of their officers and their shareholders - their customers seem to be a necessary evil they have to put up with.

We switched to Xfinity because they offered us a no contract deal at 19.99 a month. The service was ok at best. After a year maybe a little longer our bill started increasing to 92.00 as of this month.The service was definitely getting slower and now at times we can go all day and tv will not have Wi-Fi. Our account is on automatic pay every month, we have a new LG TV, new Aries wireless modem. Its only my wife and I. We have unlimited service on our IPhone. So nothing else uses Wi-Fi except our laptop and we don't use it much. We have one TV. The customer service is impossible to get in contact with. How can someone charge you five times the amount of the original charge for less than half the original service? That should be a crime. You are taking money from people when YOU KNOW the services you offer DONT WORK. That is a crime!

I just switched from Xfinity and Xfinity mobile to another carrier. Xfinity keeps increasing their price and the service is declining. If you need help from their customer service, make sure you make plenty of time to go around in circles on their automated messages. If you don't accept when they say to first try to trouble shoot through text, they will hang up. It just took me two days to go through the process of changing my cell phone # because of all the wrong answers and mistakes. I will never go back!

Xfinity will bring you to tears!
As usual, it took 45 minutes to make my monthly payment. Within 2 hours of the restoration of Internet service, the service disappeared. After 1.5 hours on the phone with agents who were resetting and refreshing the modem, I gave up and asked the agent to REFUND my $45. He gave me a transaction number, and said that the funds would be in my account in 5-7 business days.
The next day, I got an email saying that the equipment was on its way. Then I spent 2 hours and 15 minutes telling agents that I requested a refund. Eventually, a Supervisor admitted that the agent processed a REPLACEMENT instead of a refund. This time, the funds would be in my account in 3-5 business days. She too gave me a transaction number. To my surprise, it actually came!
The modem came and I had to take it to UPS.

Keep searching until you find an alternative.