xFinity

The Xfinity account number written on the bills: 8777 *******705
I am not sure what is going on with the Xfinity billing department. I have already called and chatted with Xfinity's agents to make sure that there were no more Xfinity services at my address. They have confirmed with me so many times that I wouldn't be charged anything anymore because there is no Comcast Xfinity services under my name at my address. It turned out that I receive a bill today with the amount due $159.73, and new charges due Aug, 11,2022 of $40.19. Is this a mistake or should there be someone needed to be fired for trying to steal money from previous customers in this pandemic time?

So nice and easy when getting on board but to leave means your their enemy. I cancelled my internet and kept my mobile; well my bill went from $128 to $189. I'm so upset that they continue to pass me to different departments when I decided to leave in order to save money. Well, no the early termination fee +phones, +current bill + and taxes+‍ have me stuck here. Really sad company, spend your money to upfront service fees. Smoke and mirrors here.

If you want to speak to an actual human whose native language is English, you're completely out of luck with Xfinity. You can deal with their online robots and may be transferred to a "live agent," still a robot. Absolutely maddening. I suggest going to their site and the part that says "Say hi to Tom" or similar. Of course Tom will never see your email; rather you'll receive a return email from the bevy of women hired to answer complaints that Tom never wants to hear about. The only true way I found to get a human is to call from a phone line that is in no way associated with Xfinity, and say you're a new customer. Once you are a customer, you'll never be able to speak to a human there again. Thanks Tom!

It took eight hours on the phone and chats to get them to set up already ready to go modem which should have taken 15 minutes. We finally get service the next day and 3 weeks later they "accidentally" shut off our account and we can't get WiFi back till tomorrow.

Xfinity takes forever to fix any wifi problems. There was a storm recently that took out power all around me. Once the power got restored my neighbors with AT&T had their internet back up in an hour. It's been over a day and xfinity has yet to get my internet back up. Calling them doesn't get any help either. This is a consistent problem with them and has happened before. And the internet itself isn't great. I never get the bandwidth I pay for. The only time the internet works great is when I have a wired connection.

I live in the USA pay my bill in the USA yet I'm expected to talk to an overseas person who barely understands English? Seriously? They increased my bill from $50.00 to $55.00, not much but that's not the point, they sent one email noting an increase but didn't say how much and never sent a follow up as to when it would be effective and I never agreed to the increased amount being drawn from my account, next thing I know they pull the increased amount out of my account without me agreeing to it; that is fraud. For some people $5.00 means the difference between making budget and not making budget. This could have caused an NSF fee throwing someone in the hole an additional $35.00 bc of fees. This isn't the additional stress families need right now, especially from a company where we pay for their services. Do better Xfinity. DO NOT RECOMMEND

I started service at my new house, used about 3 weeks, they disconnected me, so I went to the store to find out why, and long story short, they said they had to shut me off, cause the owner of my previous address left an unpaid bill.so either I paid his bill or I don't get service! They put a block on my address for service. So screw them! I got better and cheaper service from their competition..

Xfinity is a monopoly- they back you in to corners knowing they have the "most coverage." I should not have to call every year to receive the rate I was told I would pay for JUST internet to have it go up by almost 54% if I don't catch it in time. Sad that you need to call for a "promotional discount." Dishonest company with the best coverage, bummer. Pay attention to your bills- I was randomly charged for cable TV when I was sold just internet, my bill went up due to my "discount expiration"- name any other company that gives you a 54% discount when you've been in their system for almost 10 years... makes no sense. I called and they magically got it within $5 of my original payment... unreal. I wonder how many people don't call and complain and pay that much more each month.

I have had xfinity as the only option since moving and the customer service is absolute trash. You can't get in contact with a person or get anybody who can actually help. Their service is absolute $#*! in so many ways it's absolutely trash. If you have to work from home I would never recommend them ever. They go down at least 2-3 times a month and do nothing to resolve it. However if you get a helpful technician they will do all they can to help. But it takes multiple calls and constant complaints to get somebody out to help.

First of all it's sad that that's all we have in the city that I live in is Xfinity because for damm sure I would just use a hotspot if I didn't work at home or go with another provider if possible. These people talk to customers they way they wanna talk to them and will not hesitate to hang up either. There are no way in hell these calls are monitored because I have had rude people overseas and just as ruder in the US. I dread even calling because if you call them you better have lots of time on your hands. I have complained on numerous disrespectful reps but doubt if anything is ever done about them. The moral to the story is this company is outrageous expensive compared to other providers and have the
Most rudest, non intelligent people I ever saw. Be very careful what you sign up for.

After talking to an agent about your situation they never pass your information on to other representatives so that they can see what's been said on the first call. Because of this you have to speak to multiple representatives to get the problem resolved. And they all lie. They are never on the same page they tell you your situation is fixed and it's in the system so that other agents can reflect off what they say or did That's a lie! I want to change service immediately

I've only had Xfinity for 9 months. Have had to call at least twice a month to fix their errors on my TV, internet, etc. Worst customer service I've ever dealt with. At least 20 minutes and creative answers to even talk to a real person. Such a big mistake on my part to buy their services. This was the first time I've had Comcast/Xfinity in 20 years. Will NEVER deal with this company again.

I have had Xfinity since 2013. I would transfer my service ea move. I upgrade, etc. I recently moved
5 miles away to gated community who has a contract with another provider. I am not able to choose
Xfinity. I was charged an early termination fee! She politely repeated that I signed a contract. Yes, in 2013 and each time I moved- I transferred it.
I moved- Xfinity is not available in this community. Anyone else been screwed over?

Watch out people. Xfinity just charged my bank account $584 for an auto payment. I did not sign up for auto payments nor did I even owe $584. I had just payed a $316 payment the day before. My account even has a negative amount due now. Talked to 3 different people. They said they escalated the case and would get back to us. We stopped the payment at our bank but now a week later they just did it again and this time it is already processed and I still have not heard back. They are crooks. Please beware of this scumbag company.

I've just had one problem after the other. They have been here over five times trying to fix the problem. To no avail. It's the worst when it rains. I would leave Xfinity but choose to stick with what I know, afraid to try anyone else.

Xfinity in SW Florida is complete garbage. The speeds we were supposed to get were always way under what we actually got. We were out of Internet for multiple weeks and never got compensated for that time. I had to pay a fee to get my service cancelled by an outside company which took about 50 minutes and $100. Then got an additional bill for $45 from Xfinity. Since I had auto pay they jacked my monthly bill up about $50 and I didn't notice. When I went to cancel the offered me a third of what I was paying after I already got another internet provider. Xfinity like to rip people off and I do not recommend their service to anyone. Take your false advertising and stick it up your rear!

Calling Xfinity can be an absolute nightmare! I have pressed a lot of different options trying my best to get a live person to help me. In frustration, I end up yelling into the phone. And last night, I was on hold for 47 minutes.:(

And on a more minor point, I should not have to press anything to get English!

If you have the government internet they will find a way to charge you outrageous fees! In July, I was approved for ACP and I upgraded my plan. Shortly, after the upgrade my internet was having issues so I called them and set an appointment for a technician to come out. Today, I found out they charged me $100 for a technician to come out. The technician only changed my equipment & I'm starting to think nothing was wrong with my equipment in the first place. If, something was wrong with my equipment how was that my fault? Check your bills, the fee is called a "Residential Trouble Call". I've had problems before but never had to pay for it. Also, my account was on auto pay I never had auto pay with them. I don't even pay anything because ACP covers it's now my bank account is in the negative for this charge! Do NOT get their service especially if it's through the government program.

Had a email account with Xfinity Comcast for more than 2 years. Comcast was hacked and they didn't notify any customers, they just locked everyone's email password and made everyone go to change it. The site gives you the run around to change it and then mandates you call their service line. Difficult to understand their reps and after 45+ minutes EVERY phone call, they say they can't find your account. Pitiful customer service!

Giving them 1 star is a lie, I would give negative stars if possible! Scam to the max. $#*!s always turning my services off when the bill is NOT due or after they APPROVE a payment arrangement. Constantly calling them for millions of issues every week. It takes forever to get in touch with a rep for you to not be able to understand them. I will be contacting my attorney to see if I can legally break the contract. DO NOT go with this scam company!