xFinity

The internet gets disconnected most of the time; the technicians never show up for the appointments. But the worst of all is that when we call to report the problem, the customer service hangs on the phone (this happened only one time). Another customer service were really helpful. Today we were supposed to receive a technician from 8 am to 10 am. However, he never comunicate with us. We were awake waiting for him. Three days without services.

Xfinity is a piss poor excuse for customer service! I called for assistance and after going through string of robot links. It didn't matter how many times I ask for a representative. When I reached a human I was hung up 8 time! Not joking! Where is the customer service. Why is it so hard to talk to a human. Where is the service? After the 9 time calling I was able to get my issue resolved, but when I asked for a supervisor to complain about my hang ups I got excuse "we don't have supervisor here". L left my number and asked for a supervisor call back. I honestly believe that will never happened.
If I could leave 0 stars I would. I have never in my life been treated so poorly.
If you don't need xfinity - go with a company that will actually have people that will help you. No robots, no ill speaking english service that would rather hang up on you than actually help you with your issues!

I switched my account to unlimited a month ago because a enrolled in school,will be using more WiFi, and can't afford to be charged up to $100 more a month for going over GB. I was over charged $75 because there's "no documentation" of it being switched when I talked to a representative for over an hour about switching and confirming I was switching to unlimited. I'm now out $75 because of their failure to switch my account. Being a single mom, in school, and working over 40 hours a week I'm not impressed with their customer service at all.

I have been an Xfinity customer for years. Not only have I had to call at least six times because of fees that they hid in my bills, most of the time I am transferred to the Philippines for customer service where their agents are incapable of going off script. There channel lineup and on demand is the best but not worth the aggravation, pricing, and trouble. I also have their mobile service and it has caused nothing but trouble. It is time to move on. I live near their headquarters and see the shiny new building we are all paying for. I don't recommend them.

After 5 phone calls and 4 emails, I STILL cannot get service transferred to my tenant after 6 weeks of trying. Customer service seems clueless and keeps requesting more and more information (why do they need a driver's licence?). It's easier to donate a damned kidney!

Took over 1 hour to finally give up trying to reach anyone on the phone. Started a chat and tried for 20 minutes for the "live Agent" to schedule an xfinity call back... that will probably be over an hour from now when I am in a meeting and unable to speak to anyone. Billing is always wrong and very expensive since they have a monopoly in my area. I have disliked comcast for the past 20 plus years, just have no other reliable options since they buy out anyone that has an option. Customer Service are 2 words this company does not understand. When you finally try talking to someone - you are lucy to be able to understand every 3rd word they speak. Not even sure if they are in my home country

Every few days it's constant disconnections. I purchased a new Netgear modem and router and the same thing happens as with the older model. I even use a power control for my modem that shuts off power for 15 minutes every night so I don't have to do it manually. But I still have to manually power off and on regardless following a disconnect. Service dept is useless. As soon as I have any option other than Comcast and AT&T I'm leaving.

While my title would put a smile on your face if this was a High School year book, there will be no smiling if you get XFinity for your home or office internet. It goes down on a regular basis. Like it's scheduled to go down. And not like... reboot your modem. Like wait for a technician. ALL THE TIME! They have to be the worst internet service on the planet.

I had to get rid of some channels to make my payment manageable so my bill was 146$ for one month which was good. Now the next month it is up to 160$. I don't know how this company gets away with this. Also, they monopolize the area I live in ******* so I have no other choices. Is this even legal? I only gave them 1-star because I had to.

Don't trust them. They lie and will make your life miserable. After 10 yrs of been a customer I was treated very bad. I regret using them and will never recommend them for any reason. If you chose to go with them, you better be checking your account for how much they are taking out and know they will interrupt your line for no good reason. Giving them 1 star is over rating. Very very bad company.

I am in the process of moving house. Comcast said they were unable to install the device and we had to get someone else out who said Comcast were basically too lazy to do the job. We had to get them to come out again. After arranging for my son to be at the house, they didn't even show for the appointment. Trying to reschedule a new appointment has been a total nightmare. I cannot stress enough how much I hate dealing with Comcast, I would give anything to deal with someone other than them. They have no idea what Customer Service is and I will be only too glad to be rid of them when possible.

Terrible service, and the reason our bills are so crazy high is when you call in they say they are giving it free to anyone who gets food stamps and medicaid. So now we have to now pay for not only our own service but other people's internet and tv service (they get it free). I said nothing is free, you are just putting the charge on your paying customers to make your free system work for you. I was then told these people cannot afford tv and internet and struggle with paying these bills. Well I cannot afford a lot of things so I do not get them. This country is taking from the richer and giving to the Poor. Thomas Jefferson once said, the democracy will cease to exist when we take from those who have and give to those who have not... we are at this point... thanks xfinity

I absolutely hate xfinity! They suck and they're too expensive. They take advantage of senior citizens! And also how do you have a fee for Netflix when we already have our own account for Netflix!? It's so stupid! They're all about money!

My wi-fi will go out for just a minute come back and ten minutes later same thing for hours daily! I am contacted (with difficulty) Xfinity for them to tell me that everything is running great and if they send some one out and it is issue on my side there will be a charge! I call and for few days it's great then starts again! I pay way way too much for this crap. It is increasing worst and actually is starting to feel intentional since always same time if day and then after I call it stops for few days. Definitely looking for new service!

They keep asking me for a service that I disconnected since April. The phone has been received in their warehouse since April. I am trying to communicate. No one can end this farce. I will go to court.

My company relocated me from Tennessee to Florida. My new residence provides cable and internet with my rent. I do not have a choice (they do not use XFinity). I was charged an early termination fee and would not waive under NO circumstances. $150.00. Not happy!1

I currently have Xfinity as my service provider. The reps@ the Harlem & cermak location are unprofessional & complete liars. I've called the service line for said company & I can never get through to a rep as it is deliberately designed to discourage clients from speaking to live rep. This company has all kinds of hidden fees & functions in complete disarray. I dispose this company & as soon as I find a better service provider in my area I have every intention on taking my business else where

Called 3 to 4 times while setting up my new house for internet to confirm if there was a line was told yes that everything was all set and no tech was needed, the day I moved in I found out they dropped a line but didn't put a connection in the house. Terrible company wish I didn't need them and could use spectrum.

My bill for internet & cable started at $167 a month...next month at $170... couple months later $192. Tried to call customer service...after battling the crazy automated phone menu for about 20 minutes... got put on hold for a live agent for 45 minutes... got disconnected with no way to get back to that rep. Xfinity is HORRENDOUS! I'm canceling!