Yankee Candle

I have been a customer of Yankee Candle for many years and I have fall in love with all their products. Although in the past the only thing I order was candles I have now started ordering other products to make my house smell great. I am addicted to their scent plugs and I have almost every scent they carry because I just love the way they smell and they last at least 45 days for me, which is unusual for this type of item.
The only thing that I have found is in the past the candles scent lasted a long time but not so much any more. But they do still smell good it just isn't as strong as I would like.

Yankee candles use to be above the rest but now they are crap! You are waisting your money!

I spent 30 bucks on a candle there and it won't even burn unevenly! Garbage!

See pics!

The other pic is a candle I can't put out from a friend who makes her own candles!

One candle lit, used to smell up the whole house. Now, if they don't smell like melted crayons, I smell nothing at all! So disappointing! I am currently burning lilac, it's almost burned out and not once have I smelled it, NOT ONCE!

I like the products at Yankee candle. However, don't order anything online. They NEVER fill my full order- always items are out of stock after I've ordered because it takes them a minimum of 7 business days just to ship my products. Once they've shipped, it's another 6-8 business days. Their customer service people are like robots. They NEVER offer to resolve any issues. Do not buy from them online! Unless you like to wait several weeks and not get everything you ordered. If you must buy, go into the store.

Order Candles when they had the 5 for $55 sale. I have gotten the same scents in the past, but not sure if this was a bad batch but they have no smell at all! Seems like their quality is going down hill, why sell candles with scents if they don't give off any. Last purchase from Yankee candle.

Ordered plug in refill on 22 November on 27 received msg from UPL to say it would be delivered the next day. It was not, or the one after that! I rang today and they could only refund me as my order was lost (no email to inform me of this). My refund will take a week. The lady I spoke to was very nonchalant and didn't care, please stay away from this awful company

Absolute worst company and customer service. They do not honor promos, you have to call repeatedly and still nothing gets done. You are placed on hold and asked to call back and it is one lie after another. They cancel orders and shipping is slower than they indicate on the website. Deceitful company that only seeks money from your order, but they don't take care of you after the order is placed.

Ordered one large candle on September 28. On October 6 they had not even created a shipping label. Had to wait three more weeks to be told they were "waiting for the delivery service" to pick it up. Couldn't help but think I was getting the runaround and almost asked for a refund but just decided to wait. Then today (November 7) was finally told via the umpteenth random, non-dedicated customer service agent they had to cancel my order (after creating a new order after I had to call CS twice to see what happened to my candle) only to tell me it's not in stock.

Never order directly from this company.

There's a reason why it's easier to just buy them in some other random home goods store.

This has been the worst shipping experience I've ever had.

I love Yankee Candle candles. I hate the shipping and handling experience.

Never work with this company directly.

I ordered over $150 in products that I didn't receive. I emailed customer care requesting a refund and they took a long time to respond. They still haven't issued my refund but decided to close my file and decided the matter was taken care of satisfactorily. By not issuing my requested refund? The products were bought in Feb. And it's now May. Repeated follow up emails have gone ignored. Don't give this company your money; you may not get your product or your money back!

Look out, you pay for expedited shipping. They send when they feel like it. Refuse to reimburse premium shipping charges when they don't deliver. Customer service a joke. In India, don't address any concerns. Done with this company. Boycott these products.

One of the candles I received in my order arrived broken. I called and was told I'd receive a replacement. That order was cancelled for some reason. I called again and spent at least 30 minutes on the phone, was told that it would be sent, and for me not to cancel it this time. I didn't cancel anything. It's been over a month and I have still not received the replacement or my money back. I used to order frequently but NEVER again! Bath and Body Works is much better in every way!

Emails every day... So annoying! Yes I did unsubscribe. Yes I did go to my account and make sure my preferences were set correctly. I finally had to mark them as spam which I hate to do for legitimate businesses. It took about a week for them to get the product out of their warehouse but once on the road it go here in a reasonable amount of time. So be patient on delivery time. Product is fine. (got melt cups). Took off a star for the email annoyance.

With all the hype about Yankee Candle I figured I'd give it a try. Well for 26.00 I thought I'd get a great smelling candle, instead I got a light and no smell. Burn pool uneven, and black soot around glass rim. Overall poor quality. Save your money.My first and last.

Yankee Candle has the worst customer service. Wait on hold for hours and no help. Items ordered weeks ago still not shipped. Not helpful if I order a gift and it does not arrive in time for the holiday. Can't even get a hold of anyone to cancel. RIDICULOUS! I am done with this company. Second bad experience in a month and now I am mortified a gift won't be received on time. Thanks for nothing.

I purchased expedited shipping for $20, and once the order was placed they only could ship one of my candles for $20 the rest were going to come after I needed them. When I called to cancel my order, I held for 3 1/2 hours then was hung up on. I wont buy their candles anymore! It is a shame as I love their scents, but wont give up that much time for Christmas gifts again.

They cancelled my order because nothing was in stock! How does this happen? I was notified 4 days after i placed order!.not cool! Was supposed to be a gift! Never order from them again! Not trustworthy.apparently they dont do inventory.

Yankee Candles built a brand, got folks hooked, and then began slacking on quality. All of their candles used to burn long and smell wonderful. Now, they burn terribly, with a lot of black residue floating around in the wax, and I can't even smell them, and I have a phenomenal sense of smell.

Needless to say, I've begun a search for better quality, and so far have found two other brands, at $3 to $4 dollars less. So long, Yankee Candle!

Wait 48 minutes to get someone on the phone and customer service number goes to the Philippines and they don't have any different answers than when you go online and enter your order number. DO NOT CALL, it's pointless. I placed this order 7 days ago, still has not shipped and customer service tells me it can take up to 8 days to be delivered once it does ship, which no one can tell me when that will be. What a mess, if you want these candles, just go to the store.

Ordered a ten count of a diffuser refill. 2 days later received an email that my order was cancelled as they couldn't fulfill ANY of my order. Called customer service, only to be told my refund would take 3-5 business days. I'm furious. The agent told me it's my banks policy that my refund would take that long. My response. That's a secondary problem to the fact that they sold me ten items that they didn't have. Will never order from them again, or shop in their stores.

I walked around the store for MORE than 15 minutes before a young lady(African American) asked me if I needed any help. I was looking for Christmas gifts and indeed needed help. She answered every question I had and showed me new scents while the other young ladies(Caucasian) looked on WITHOUT a greeting of any kind. I see why your company's rating is poor... because the customer service IS and has always been POOR. I spent well over $100.00 in your store for gifts, but the more I think about it, I'm going to take them back. I will not support a company like this. I wish I could have given. 5 star.

I visited their site because I received an email promotion for a sale. Ordered in stock items. Received an email later stating my order was canceled due to items being out of stock twice. They canceled the order but still took money from my account! Horrible customers experience since they left Bed Bath and Behind!

I placed an order, payment Kent was deducted from my account, but the order was never fulfilled. I have called and sat on hold over an hour each time, with no answer. I have emailed 4 times with no response. Absolutely horrendous customer service... what happened to Yankee Candle?!

I used to love Yankee but this will be my last purchase! It has NO SMELL and pricey. Tried 4 of them just to give it another try with a huge disappointment! Sticking to my White Barn at bath and body works! Bye Yankee