Yankee Candle

I love YC and have purchased many over the years. I am not sure what has happened, but the candles no longer have a lasting scent. In the past, after a very short amount of burn time, my home would have a lovely fragrance. My most recent purchase, I burned a candle for 2 1/2 hours and there absolutely no fragrance. I had taken advantage of a sale (3 candles for price of 2) called and complained and they sent me 3 new ones. While their service was great, I now unfortunately have 6 candles that have no fragrance. This is very disappointing. These candles are expensive, and it is an expense I am no longer will pay!

I have bought Yankee candles for over twenty years and was ALWAYs satisfied with the quality. However, the last two years the fragrances have not been as strong as in the past. In fact, I returned several of the candles because they had NO fragrance at all. Yankee Candle was very accommodating in the exchange but the new candles also were not up to their regular quality. Has anyone else experienced problems?

I ordered six candles as Christmas gifts last night to wake up to an email that the order has been canceled. It would be best if they could keep their site updated of what is in stock to not give false hope, and have you go through the ordering process just to find out you'll never receive them.

Yankee Candle sent me over $400 worth of Scent Plugs and other products that were partially or completely damaged, which besides not working also leaked all over the floor and carpets of my new office. Customer service was no real help and made any type of return an impossible process. I have been a loyal customer for years, spending $100s per order, but will never be buying from them again. Faulty products, even though it was all in the order, is a small problem compared to the complete disregard shown by customer service. I'm now out my money, have to get the carpets cleaned, and have to buy another product to supply my office, done with Yankee Candle!

Thought it was me, my own seance of smell. It wasn't. Fragrance is noticeably less prominent in all my latest purchases. I spend 3 to 4 hundred dollars a year for myself and gifts for others. Y. C. Needs to reboot. Not happy

I have never dealt with such an inept and incompetent company in my life. The glass was shattered on 2 of the candles I ordered from them, and 3 items were missing from my order. Packaging was horrible, so it was no wonder some items were damaged in shipping. I figured contacting customer service would remedy the problem, but you will be treated like you're some sort of criminal trying to run a scam on them. I spent hours jumping through hoops to try and resolve my problem, and am still not sure they will resolve it satisfactorily. It also seems many people have issues with missing items, so one has to wonder about their quality control - or if shortchanging customers is company policy? I would also rate the interaction with customer services reps as a big zero. They seem more eager to argue with you than to help you solve your problem. Bottom Line = Purchase from Yankee Candle if you want the biggest headache of your life

I ordered a lot of candles on sale. They emailed saying we were unable to ship one or more items. They canceled ALL but one candle! No explanation in email. I called and they said candles were out of stock. But when I checked their site, sure as $#*!, they show in stock! They just didn't want to sell them for the $6.63 price they had on them! FALSE ADVERTISING!
Then they wasted a bunch of my time with emails saying they would make it right, asking me a bunch of info about my order, saying someone would call me to reorder. Weeks later... crickets. Bull$#*!!
Shady business I will STAY AWAY from. NEVER shopping there again.

With always available discount coupons available online or direct in email from Yankee Candle, there's always a sale going on. I will admit that I had an issue with a candle not staying lit, but customer service took care of that right away by sending me a replacement. The in-mail catalogs have a scratch 'n sniff feature that allows you get a whiff of new scents before you order which I think is a great feature. As I always have one of their candles burning/warming in my home, I guess you can say I highly recommend them.

I ordered candles online April 4th. When checking my order, the status had not change. With the understanding of delays with orders being shipped, a response or some type of communication would have been nice. I emailed customer service 3 days later and received no response. Emailed again 2 days later, no response. And still when checking on the website, nothing was happening. My order hadn't even been touched, although they had no problem charging my card. The lack of communication by this company is unacceptable. They don't even have any type of time frames on their website to say that it will take WEEKS to even process an order. Seeing that most people are working from home, you would think an email response would be possible. I even called customer service and spoke with someone who had terrible cell service and eventually ended up hanging up. This has been the most disappointing and frustrating experience ever.

I have been a buyer of Yankee Candles for years but that is changing as of right now. I bought 10 candles to have shipped to my house for our work Christmas party and upon arrival, one of the candles were broke. I have sent multiple emails to the customer service department and have received NO response back at all. I requested a replacement candle and said if needed I would send the broken one back. I work in Customer Service and to see customers issues get unresolved is highly irritating and not up to business standards. So thanks to these lousy business standards one of my co-workers didn't receive a present for Christmas and they now do know why.

I purchased a container and package of scented sticks to go in a bedroom along with several large jars. The sticks had no fragrance and I threw them away. Last purchase I will make from Yankee Candle.

I have been a customer for over 20 years. Home sweet home was always a favorite but have purchased many other scents over the years. In the past Yankee Candles have always been the best and strongest scented candle I have ever purchased, unfortunately this is not the case any longer. Just to try and prove myself wrong (I was really hoping I was wrong) a week ago I bought 2 of my favorite scents, Home Sweet Home and Autumn leaves. Sadly I was right, Yankee candle no longer has the strong scent that I had been getting in the past years, its price tag for 27.00 for large glass candle is a waste of money.Its sad to see such a long standing company, a family owned company deceive their loyal customers after so many years. Needless to say I will no longer after 20 plus years will continue to be a customer.

Ordered from Yankee candle did not go through ordered again and did not go through, but charged my account twice and is not coming off for 3 days and still no order, they said I can order over phone. Then would be third deduction out of my account and still not sure if I would get order. Bull do not order from Yankee candle. Women at Yankee candle on phone was rude and un helpful. Told me to call bank. Never in my life have a problem ordering online until yankee candle. Be very very aware of their tactics and rudeness

I ordered some great sale items online. Received email, shipping today. Then received FedEx tracking number. On schedule. Was supposed to receive November 27. Did not receive, called FedEx. FedEx informed me that yankee candle didn't release to FedEx, only label created and supposed arrival date. Called YC. Zero concern. Zero interest. Zero niceness. Wasn't interested in my FedEx call. Yelled over me and stated it's on it's way and hung up before I could ask or say anything. Shameful, disgust and left me close to tears. I called my bank, they are crediting me and will handle the rest. This was the first and last experience with yankee candle. Horrid.

I placed an order on December 3 and still not received a shipping confirmation as of December 14. I need these ten candles for gifts for co-workers on December 18. I sent an email and a contact through the website and have not received a response. In addition, I called the customer service number and have now been on hold for one hour and 30 minutes.

I will never again shop at Yankee Candle and cannot imagine how they remain in business with such horrible business practices.

I purchased two of the large candles and neither of them have any scent when burned. I thought maybe I'd just gotten two duds, but judging my several other reviews, Yankee Candles are truly a ripoff now.

I have been using these candles for at least 15 years and they just don't have the fragrance dissemination they used to. The company blames COVID. Unless everyone in my family has had COVID for a solid 2 years, which is not the case, then their product is failing. I've returned several candles in hopes of the new ones being better. Nope. They're not.

I used to have every scent yankee candle. No issues. Recently I bought some new ones, $25+ and literally cannot smell a thing. I read complaints online about this and yankee swears we all have covid! No, your product is just $#*! now. I know how to properly burn a candle and get a melt pool going. Wick was trimmed and I had a large flame that I had to put out. Also soot damage all over my white walls and mirror. Just awful.

Customer service is terrible. Newell Brands owns this company, and I wished I had known this beforehand because I've had bad experiences with Newell Brands. The customer service agents are outsourced to Poznań, Poland and Manila, Philippines, so there you go! Customer agents cannot help you. They read off of a script and tell you it takes days to respond to having my PW reset! Forget Yankee Candle online, go to Marshall's where you can get the candles for half off. Another American company gone to the sewer because of overseas agents.

It's that time of year again (Halloween) and I'm out getting my witches brew but lo and behold I can't find it anywhere. I hope you didn't retire this scent because you will disappoint a bunch of us witches. We love, love, love our brew!

I emailed Yankee on January 16,2020 regarding an issue with a cancelled order. Deborah S. From Fundraising, reponded within 2.5 hours. I emailed Deborah today and she called me within 15 minutes. Incredible service AND Deborah was professional, kind & understanding. THANK YOU Debbie for handling my situation so well.

Going back to Bath And Body Works, I have been very disappointed in your Candles. I think that you have changed something. NONE of the candles i have been buying have any scent whatsoever. Home Sweet Home was at one time very strong, not anymore. I have spent so much money in that store it makes me sick that i have candles that i throw away. I was burning Clean Cotton for 9 hours on Sunday and my husband said " another waste".

I have ordered a personalized candle before, but on the medium jar. This time it was for the 7oz jar. DON'T BOTHER! The writing is so small I had to use a magnifying glass to see it clearly. It can't be because of the size, because there is plenty of room.
Was VERY disappointed and will not order again, particularly for the price they charge! Was this candle worth $29.72, shipping included? NO!