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    YesStyle

YesStyle

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Overview

YesStyle has a rating of 2.8 stars from 615 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YesStyle most frequently mention customer service, store credit, and tracking number problems. YesStyle ranks 4th among Department Store sites.

  • Service
    121
  • Value
    114
  • Shipping
    125
  • Returns
    90
  • Quality
    109
  • Store credit
  • Free shipping
  • Yes
  • Price
  • $ $ $

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
12
View ratings trends
54
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How would you rate YesStyle?
Top Positive Review

“Great place to get variation of jeans/pants”

J F.
1/15/21

For this specific review video, I talk about their jeans, which is one of the more difficult items to purchase from their site. However, if you look at the reviews and know which one is best to buy you can get some really good ones at great prices! I definitely can say I've bought some gems because they have different styles and they are priced quite fairly in my opinion. Watch the video to see me review the YesStyle jeans I got! If you're interested, you can check out my channel (justjoanne) for more detailed reviews and on even more items!

Date of experience: 1/14/21
See positive reviews
Top Critical Review

“Disappointed buying experience”

J C.
12/9/24

Do not buy from this company, I haven't received the product for over 1 month and the CS are not helping, just keep asking me to wait without any follow up action! I am so disappointed with my first purchase!

Date of experience: 12/9/24
See critical reviews

Reviews (615)

Rating

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Reviews that mention popular keywords

store credit (28) customer service (122)
Thumbnail of user savannaht2
South Carolina
1 review
0 helpful votes
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August 18th, 2017

The clothing I bought was of average quality (the fabric was flimsy and there were sewing errors) and the sizes were not the most accurate (which is of course partially my fault).

Date of experience: August 18, 2017

Thumbnail of user gag2
California
1 review
0 helpful votes
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June 22nd, 2020

I placed an order and had some problem with the order, so i contacted customer service and was replied the next day. Got everything resolved and was extremely pleased

Date of experience: June 22, 2020

Thumbnail of user cjj21
Jordan
1 review
1 helpful vote
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August 4th, 2017

Every thing is good except their shipping method, I had to wait two weeks for them to ship the item and then more two weeks for the shipment to arrive

Tip for consumers:
order everything in plus size or two sizes , their items are two smalls and short

Service
Value
Shipping
Returns
Quality

Date of experience: August 4, 2017

Thumbnail of user minht24
California
1 review
0 helpful votes
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June 19th, 2020

The quality of the clothes was good. Even though the clothes took a long time to arrive, everything was okay. The products look like the image. The price was a little bit high.

Date of experience: June 19, 2020

Thumbnail of user kellys732
California
1 review
0 helpful votes
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June 6th, 2020

They charged me 13 dollars of shipping even though i spent a good amount of money and they did not give me a discount even though i bought a lot of clothing.

Date of experience: June 5, 2020

Thumbnail of user lilyr16
California
1 review
0 helpful votes
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August 30th, 2016

The shipment takes too long to get the items. It took 2 weeks before they ship the items,
How long more to get the items. Probably it will take 3 weeks before you'll get the products.

Date of experience: August 27, 2016

Thumbnail of user michellem289
Austria
1 review
0 helpful votes
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June 15th, 2017

I just placed my order. It was very nice, now I just have to wait my order to be delivered. And it was nice that there are so many things that you can order.

Date of experience: June 15, 2017

Thumbnail of user briannap125
Virginia
2 reviews
3 helpful votes
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June 13th, 2023

I ordered from yesstyle on may 29th. It is currently june 13th and i still have yet to receive my package. My expected delivery date went from june 14th to june 22nd. I have never encountered a website with $#*!ty shipping. You best believe i'm never ordering from here again. Ya'll are better off with shein.

Kidding yall, i received the package on the 16th LMAOOOOO. The quality was good.

Date of experience: June 13, 2023

Thumbnail of user sandrag17
California
3 reviews
1 helpful vote
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April 15th, 2014

Great shopping experience on YesStyle.com! They carry most skin care items I use, deliver promptly, and give me discounts for buying more--plus free gifts--thank you Yes Style.com!

Sandra
USA

Date of experience: April 15, 2014

Thumbnail of user georgianad12
District of Columbia
1 review
3 helpful votes
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May 26th, 2023

Terrible customer support, products take forever to reach customers (I have been waiting over a month!) and NO cancellation policy! Be careful! Order somewhere else!

Service
Shipping
Returns

Date of experience: May 26, 2023

Thumbnail of user leea5
Pennsylvania
7 reviews
60 helpful votes
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February 21st, 2011

Don't waste your time or money. The products take several weeks, sometimes months to ship, and the quality is beyond horrible. The reason why it takes so long to ship is because YEsStyle has to order the products from china wholesalers such as wholesale-dress.com - often you will see the same products that YesStyle is selling on wholesale-dress.com - except YesStyle sells these same products for 10x the price. This is how they make their profit. They don't want you to know that you can buy directly from wholesale-dress (and other sites like it). If, IF you want to buy a lot of "cute" one size fits "most" clothing, you would be better off ordering straight from the same China wholesale suppliers that YesStyle orders from (except makes 10x as much money off you since they are the middle man between you and the China wholesale products). A lot of wholesale places require you to buy a minimum quantity of items but not wholesale-dress.com. So if you're going to let yourself get ripped off in this way, at least do it for $2 per item at wholesale-dress, not $40 per item at YesStyle.

The customer service for Yesstyle is just as bad as the cust srvc from wholesale-dress, so, if you do choose to rip yourself off, go with getting ripped off by the cheaper site, not YesStyle.

Most of all though... what I hate most about all of these websites is that I am using real American money to buy Fake foreign crap. So, don't do it.

Date of experience: February 21, 2011

Thumbnail of user ilonam5
Switzerland
1 review
0 helpful votes
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May 20th, 2017

I have purchased face care products on this site and as many of customers complained it took two months for products to arrive.
I would be less upset about it if they would use an email address they ask for to inform that an items are out of stock and give an option to cenacle them or ship in separat package. INFORM YOUR CUSTOMERS THAT THEY WILL HVAE TO WAIT FEW MONTHS or take the products of the site if they not in stock, please!
That said, this is my second time buying here. I hope the approach to customers' satisfaction will change.

Date of experience: May 20, 2017

Thumbnail of user cindym34
Australia
1 review
7 helpful votes
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February 18th, 2014

FULL OF CRAP STILL WAITING FOR MY REFUND

I ordered in January 14 and after waiting for ONE MONTH
I was informed that they DO NOT HAVE THE ITEM that i bought
SO they said I will get my refund and its been 10 DAYS and
IM STILL WAITING FOR MY REFUND.
I WAITED ONE MONTH FOR NOTHINGGG AND STILL WAITING
* they should just put down the site *

Date of experience: February 18, 2014

Thumbnail of user christink2
Illinois
1 review
0 helpful votes
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September 21st, 2017

I love how Asian products come to us a lot of stores dont do this but yestyle does, but the fabric is very low quality and a lot of the sizes come small

Date of experience: September 21, 2017

Thumbnail of user isadorad2
Brazil
1 review
2 helpful votes
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July 10th, 2019

I ordered some products in January/February and I already paid for them, but somehow they canceled it and I never got my money back or the products and It's already July.
They didn't reply to my emails either
NEVER BUY FROM THEM!

Date of experience: July 10, 2019

Thumbnail of user janetj6
New Jersey
1 review
4 helpful votes
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February 26th, 2014

Pros: the shipping is fairly quick unless you have an item that is not in stock; they will hold the whole order until it comes in.
Cons: expensive cheap crap; dishonest company; can only get store credit for more cheap crappy albeit expensive stuff. I initially ordered five pairs of shoes based on the conversion chart but they were all still too big except one pair. And the quality did not match the price. Obtained a RMA and returned them to warehouse in CA but got no notification from company that they had received them. I called the company and the cs rep said they did not get them. When I told him I had a return receipt showing they had received the shoes, miraculously he discovered in the computer that they shoes were received. Finally got my unwanted store credit and waited awhile to use it. Finally ordered some hair accessories and one pair of mary jane shoes. The headband had an adornment on it that was coming off due to the cheap glue used to bond it on ($16). Also the "copper" barrettes were thin and bent easily ($10/ea). The shoes were sheap and had a strong toxic smell right out the box. Also, the heel was coming off of the right one and both had some green plastic stuck underneath the sides between the sole and heel that could not be removed. Again, right out of the box. Cheap stuff and not worth the money they are charging. Cheap stuff can be of decent quality. It's not impossible. I was going to return again but decided to cut my losses; not interested in their store credit for defective items.

Date of experience: January 21, 2013

Thumbnail of user sw822
Oregon
1 review
0 helpful votes
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February 8th, 2023

Purchased makeup on January 1st. Never received the products and customer service has stillnot helped to replace or refund my money. Will be disputing charges at this point.

Tip for consumers:
Do not purchase from this company

Products used:
Never received any product to use

Date of experience: February 8, 2023

Thumbnail of user novat3
Canada
1 review
3 helpful votes
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December 8th, 2022

I ordered XL size for all but turned like sizes 14 or 16 for Girls. The fabric and sewing quality were bad. Never going to buy from yesstyle ever.

Tip for consumers:
If you are not super skiny and tiny, don't even think to buy

Products used:
coat at knee length. I'm 5'2" and the coat as at my hip and small like a shirt.
the cargo pants quality is so bad, the hat is so small it doesnt look loose like in the pic

Service
Value
Shipping
Quality

Date of experience: December 8, 2022

Thumbnail of user anonymousp1175
Texas
1 review
0 helpful votes
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August 3rd, 2022
Verified purchase

I love the products from this website because I have purchased lots of Asian beauty from Yesstyle and the prices are good, but their customer service is ATROCIOUS. I placed my order strategically weeks before I'm moving so the order could get here in time but the items that say "24 hours to ship" have taken well over a WEEK now to "process" and after inquiring about expediting my shipping because of something that was Yesstyle's fault (FALSE advertising) they said they'd need to charge ME the extra $14 to ship it quicker. Then they kept holding my items after each inquiry for SEVERAL days so that there's absolutely NO chance they'd get to my current house in time. They don't answer emails within even 1-2 business days, I've had to keep going to make a NEW message on their website's customer service page to even get a response. Overall, horrible customer service if you have ANY problems with the site the blame will inevitably be placed on you because they don't care about the customer, just the money we give them. Also, they've SIGNIFICANTLY increased the cost of shipping from $5 to like $10-15 unless you order at least $50 worth of product from them. Shows they only want your money and not customer satisfaction.

I made another order that said they would ship within 21 days but that order took about 2 months. Overall dissatisfied and I should've stopped buying then.

Tip for consumers:
DO NOT ORDER FROM HERE!! Go to Jolse or any other website!

Date of experience: August 3, 2022

Thumbnail of user shanecrown16
California
1 review
5 helpful votes
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November 10th, 2023

Placed an order that was available when purchased only to find out they don't actually have it and they need to get it from a 3rd party so that's an additional 14 day wait, wasn't informed of this before purchase, no warning messages poped up saying I'm about to purchase something technically "out of stock"

Then!

1 week later it updates to "shipped" I had to ask for my tracking number which was then provided because apparently you have to ask this company for things they should already provide...takes 2 days to get any kind of response...and they don't respond to emails for a over a week either

Now then! I've had my tracking number for 5 days and still not 1 update on the location of my package all it has said ever since tracking was provided is "usps awaiting item"

Seems to me like this is a scam site for then to have on site "shipped" but the last 5-6 days on the tracking provider site it says "awaiting item"

Went to cancel order because I'm not going to wait a full month for a location on my package that they shouldn't have sold me without having in THEIR inventory...anyways they don't allow for cancelations or returns after making a purchase for reasons like "unwanted or sizing issues" so keep that in mind people! They won't refund your money or cancel the order unless your item is defective...so even if this suit I ordered doesn't fit they won't allow for a return!

TRASH COMPANY
Ide give negative stars if I could!

Tip for consumers:
No responce to emails for a few days, no returns or refunds even if it doesn't fit correctly, selling products they don't actually have and they get from a 3rd party then informing the buyer afterwards how that work and had to wait an extra 14 days for them to ship it, the tracking info they sent me has had no updates in 5 days on a location of package ...says on yesstyle site "shipped" but tracking provider says "awaiting the item" as if they still haven't received it yet.

Products used:
Ordered a suit for wedding

Service
Value
Shipping
Returns
Quality

Date of experience: November 10, 2023

Thumbnail of user annas1114
Netherlands
1 review
1 helpful vote
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May 20th, 2021

It was my first experience with this site. I took risks and won. I have just received the ordered product!

Products used:
Skin care

Service
Shipping
Quality

Date of experience: May 20, 2021

Thumbnail of user megang52
GB
1 review
0 helpful votes
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August 26th, 2017

So far I have loved all the clothes I have ordered and they have fit me well but the only complaint I could have is the fact that the shipment is far too slow

Service
Shipping
Quality

Date of experience: August 26, 2017

Thumbnail of user christiney15
Sweden
1 review
0 helpful votes
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July 16th, 2017

I like the clothes alot, but i hate the fact some of them come in '' one size'' i dont know how well the material of the clothing will be, hopefuly it will be lovely

Date of experience: July 16, 2017

Thumbnail of user jayk356
New York
2 reviews
4 helpful votes
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June 19th, 2020

I have been a YesStyle customer for almost 10 years now, and I've never been so disappointed with this company as I have been in just the past few months. I placed an order online in March and because of COVID, my apartment building did not accept the package (package room was closed) and sent the package back to the return address. YesStyle refused to offer me a refund, store credits, or a reshipment. So, I placed ANOTHER order with the same items at a higher price (the promotion had ended). I received the package, but I was shocked by what I received. The clothes were of unbelievably low quality and damaged. There was a weird white sticky-looking stain on the collar of a blazer and a pair of shorts that was coming apart in strings! Those clothes weren't even cheap. YesStyle used to offer free returns, but now CUSTOMERS are forced to pay for their own return shippings if the clothes' sizing or quality or color or design is not as advertised. This is ridiculous. Why are customers responsible for covering the cost of return shipping for clothes that were falsely advertised and of unwearable low quality? This site is just getting worse and worse. Customer service is consistently terrible. I've even had a case in the past where the shipping company they used never delivered my order and customer service just told me contact the shipping company and refused to take any responsibility.

Date of experience: June 19, 2020

Thumbnail of user nhuh
California
1 review
0 helpful votes
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May 30th, 2017

Hi
I never buy on this website. How much quality for the items? Mi don't know. Still waiting to receive that, then I can rate later :)

Date of experience: May 30, 2017

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From the business

Launched in 2006, YesStyle is the first online retailer to globally distribute a wide range of beauty, fashion and lifestyle products from Asia through their website YesStyle.com. Every season, YesStyle brings customers the latest trends along with thousands of items from brands across Asia. YesStyle.com is your trusted online retailer.

Business Attributes

  • Store credit
  • Free shipping
  • Yes
  • Value

Company Representative

Thumbnail of user cherylf8
Quality A.
Customer Satisfaction Dept.
Typically does not respond to reviews

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