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    YesStyle

YesStyle

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Overview

YesStyle has a rating of 2.8 stars from 615 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YesStyle most frequently mention customer service, store credit, and tracking number problems. YesStyle ranks 4th among Department Store sites.

  • Service
    121
  • Value
    114
  • Shipping
    125
  • Returns
    90
  • Quality
    109
  • Store credit
  • Free shipping
  • Yes
  • Price
  • $ $ $

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
12
View ratings trends
54
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How would you rate YesStyle?
Top Positive Review

“Great place to get variation of jeans/pants”

J F.
1/15/21

For this specific review video, I talk about their jeans, which is one of the more difficult items to purchase from their site. However, if you look at the reviews and know which one is best to buy you can get some really good ones at great prices! I definitely can say I've bought some gems because they have different styles and they are priced quite fairly in my opinion. Watch the video to see me review the YesStyle jeans I got! If you're interested, you can check out my channel (justjoanne) for more detailed reviews and on even more items!

Date of experience: 1/14/21
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Top Critical Review

“Disappointed buying experience”

J C.
12/9/24

Do not buy from this company, I haven't received the product for over 1 month and the CS are not helping, just keep asking me to wait without any follow up action! I am so disappointed with my first purchase!

Date of experience: 12/9/24
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Reviews (615)

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Reviews that mention popular keywords

store credit (28) customer service (122)
Thumbnail of user rashmib1
India
2 reviews
1 helpful vote
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November 10th, 2016

Yesstyle is one of the very few sites that sent my order complete. Did not have a good exp with some other sites where they sent me late orders or even incomplete despite having made full payment.
Had ordered cosmetics/skincare and received the best quality and fast service. Am very happy with the site.
Will order regularly.

Date of experience: November 9, 2016

Thumbnail of user nolax
Minnesota
1 review
1 helpful vote
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September 26th, 2017

After being abroad for quite awhile, I found that YesStyle has some on my favorite make-up products that comes cheap when it is on sale.The product quality never fails me. I have not really bought any clothes however, I am cautious because of the sizing. One thing that I do like is the everyday free give aways!

Date of experience: September 26, 2017

Thumbnail of user nikeyl
Australia
1 review
12 helpful votes
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June 14th, 2014

I ordered several things to be shipped express and was promised, a ultimate beauty pack, free fragrance sample, free beauty sample.
They took over 2 weeks trying to get one more product without even notifying me. In the end cancelled the order for the product they were waiting for and wasted the time they kept me waiting, then they didn't even send what was promised.
I've had such bad service, I don't intend on buying anything from them again. They're clothing quality is a cheap replica of whatever they see.
It's a site to stay away from. They're just scams

Date of experience: June 14, 2014

Thumbnail of user davidc177
Florida
1 review
13 helpful votes
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December 5th, 2014

Company sucks, think it's run by communist dictators because the house makes all the rules. There is no customer service and your lucky if you get any satisfaction.The whole business philosophy is to get you order and credit card number and then they own you. No refunds no matter how they screw up. My recommendation is to stay far away from this scam, there's too many good clothing retailers in the USA.

Tip for consumers:
Stay away! Think if you try them you will probably be sorry.

Service
Value
Shipping
Returns
Quality

Date of experience: December 5, 2014

Thumbnail of user mariac2661
Australia
1 review
2 helpful votes
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August 4th, 2022

I've been waiting over a month for my order which still hasn't arrived!

I ordered my outfit for a special occasion which has come and gone so I actually no longer need it.

Absolutely hopeless! Will never order from this company again

I'm only giving 1 star as I can't give zero stars!

Service
Value
Shipping

Date of experience: August 4, 2022

Thumbnail of user lh405
Virginia
1 review
42 helpful votes
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June 3rd, 2020

I placed an order since end of March and haven't received it yet, after back and forth emails enquiring, they provided several tracking links, either the package status never have any progress stuck in a location, or simply information not accurate. The worst thing was, I asked for a refund, they decided not to respond to my email anymore! I don't know what to do now and l am stuck! I definitely do not recommend to order from this company!

Date of experience: June 3, 2020

Thumbnail of user jeraf
Hong Kong
1 review
0 helpful votes
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July 2nd, 2017

Takes ages for shipments to be delivered in HK. You wait and wait and then they come back saying an item cannot be sent, etc. etc. Delaying the shipment even further.
Another thing is the sizes, they are often incorrect, so you end up with clothes that don't fit or are a couple of sizes smaller... their prices are not so great either... similar or same products are found at other sites for less... though they have a wide choice of items, they seem to be operating quite badly.

Date of experience: July 2, 2017

Thumbnail of user jenniferp24
Canada
1 review
7 helpful votes
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November 3rd, 2013

Recently placed an order for some cosmetic items that were in stock, received e-mail saying it was shipped. It has been over 14 business days and there is no sign of delivery and no tracking code provided. I am not happy about the situation at all, I have ordered from overseas companies many times and i never had a problem with shipping. I will not order from this company again and i just hope at this point i will get my items.

Date of experience: November 3, 2013

Thumbnail of user shays116
New York
1 review
1 helpful vote
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April 23rd, 2023

I have placed my LAST order with this company; never again. One item is missing from a recent order and after contacting YesStyle, this is the response I received: "We apologize that you have received the parcel tampered. Please contact customs to identify if the product has been confiscated." Say, what?! I have never contacted customs before and don't even know how to proceed with that. Why are they not the ones investigating? Why is the burden on me? Can't be serious! Was this item missing from other customers' orders? If yes, then you should figure it's due to customs. Unbelievable! Horrible customer service.

Service
Shipping

Date of experience: April 23, 2023

Thumbnail of user karenv400
Tennessee
1 review
0 helpful votes
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May 23rd, 2020

There was lots to choose from and great prices! I am interested in Japanese and Korean skincare but they are not easily accessible where I live so YesStyle is a great option for me. The only con was some of my items would not ship for 21 days delaying my whole order.

Date of experience: May 22, 2020

Thumbnail of user jenl204
Massachusetts
1 review
5 helpful votes
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September 28th, 2021

Would not buy from this company again. Spent over 300.00 and ended up returning everything. Poor quality. 65.00 to ship back and now I've been told I can only get a store credit. I'm out $365.00 on this store. Good luck trying to get a hold of them too! Do yourself a favor and go to another store that will give you your money back.

Date of experience: September 28, 2021

Thumbnail of user carolc118
Hong Kong
1 review
0 helpful votes
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April 14th, 2017

But website needs urgent upgrade! After entering the page for one particular item abd click 'return' or 'back arrow' to the previous browsing page, it just fails to get back to your last page but always land randomly on a few pages back, which is so lame and super low tech. This definitely discourages surfers to shop as it is such a bore & a waste of time having to scroll down a few pages in order to reach the last page you have just browsed.
In this age of time, almost all online shopping websites are much more sophisticated, efficient and user-friendly. YesStyle MUST rectify this IT deficiency in order to stay competitive.

Date of experience: April 14, 2017

Thumbnail of user tr593
Canada
1 review
7 helpful votes
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July 21st, 2013

YesStyle seems like a great place to buy clothing at first but their site is very misleading and I've experienced nothing but disappointment one after another. I really like their clothes but I've experienced too many problems. They've given me the right product in the wrong size or color and they've also given me a product which appears to be the one I ordered but it's actually not.

And they do not offer ANY compensation whatsoever. You can't even return anything because they never answer their phones and don't address the issue properly. I've been occasionally ordering clothes from them for over 3 years now and I've had a problem 3/4 of the times. If you have lots of money to waste away on products you didn't order then YesStyle is a good place to buy certain clothes.

Thanks to anyone who read all of this because YesStyle never seem to read any of my emails. They just copy and paste the same apology over and over again.

Date of experience: February 15, 2012

Thumbnail of user angelt28
Texas
1 review
0 helpful votes
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July 3rd, 2017

The clothes are very cute but the materials are terrible. Save a lot of money from this website tho. But be careful when you order something because most of the time it doesn't look like the pictures. I ordered 2 dresses from China, one of them smelled like plastic and the another has stain on it. Customer service is mean and not helpful. I just ordered products from China, haven't tried products from Korea or Japan so I'll keep trying and see if there is any difference.

Date of experience: July 3, 2017

Thumbnail of user annieb67
Canada
1 review
0 helpful votes
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October 14th, 2017

This site have varieties of products from clothing to household to beauty, that's great if you are just window shopping. You don't always gets your item if they can no longer find it from their vendors, even if it's still show available on YES site.
Same item on YES have multiple listings with different pricing because it's different "brand" with the "same" pictures and model. I have some good buy, and bad ones.
Conclusions: Great selection, Super Slow Shipping (for them to search for your products), and be prepared for disappointments.

Date of experience: October 14, 2017

Thumbnail of user helens22
California
1 review
8 helpful votes
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December 31st, 2012

Just imagine that all the decent to good reviews you ever see about yesstyle is by the 3 people that work there attempting to accumulate good reviews for themselves. That might or might not be exaggerated, however that is my visually aiding description for this site. It has been a month since I ordered, I haven't heard from them as I have tried to contact them via various methods, and still have not received my clothes. Which are probably still sitting in their rolls of fabric where they were born. EVERYONE DON'T DO IT! I know it's so tempting because they look rather appealing over their skinny rail Asian posers, and behind the cheap camera lens but trial version of Photoshop enhancements! If you buy from Yesstyle.com you will be fooled like,... me :(

Date of experience: December 31, 2012

Thumbnail of user nataliee81
Michigan
1 review
0 helpful votes
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August 7th, 2020

I shopped at YesStyle after hearing a lot of positive reviews from people I follow on youtube and I was not disappointed by the selection of items. The shipping by weight was intimidating at first glance, but the threshold for free shipping is easy to reach if you're shopping for skincare. I will definitely use this website again when my go-to doesn't have what I'm looking for!

Date of experience: August 6, 2020

Thumbnail of user yanc10
Hong Kong
1 review
1 helpful vote
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July 30th, 2016

I enjoyed shopping with Yes-style as they have large variety of products, and lots of my favor styles. The shopping service is good especially if I found the product wrong and want to return.

However, there is still not enough style for big size, and often the size and quality came could be quit different from information and photos show on web. That's area need to improve.

Date of experience: July 30, 2016

Thumbnail of user jinahh
California
1 review
0 helpful votes
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July 5th, 2017

The materials are not too bad, the sizes may be a little off. But I do get nice styles sometimes. Depending on my luck they will also fit sometimes. The only thing I don't like is when returning I can only receive yes style credit and credited back into my account.

Date of experience: July 4, 2017

Thumbnail of user fayes29
GB
1 review
0 helpful votes
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October 22nd, 2017

Good website for purchasing well-known brands such as cosmetic and skin care products. Buying clothing is somewhat risky as it's asian sizing so products come up very small or the quality of the product isn't as expected. Shipping time is normally quite accurate.

Date of experience: October 22, 2017

Thumbnail of user daisyb9
New Jersey
2 reviews
0 helpful votes
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October 7th, 2023

I have made several orders with mostly women´s clothing and some shoes and accessories. Some surfing around, you will find trendy items of the moment which tend to be more expensive but definitely worth it, if you have been eyeing a trendy product out in the market.

Date of experience: August 11, 2017

Thumbnail of user lyrar1
California
2 reviews
0 helpful votes
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September 18th, 2017

I love the selections they have and it's very easy to use. I had an actual shop that was open near where I lived but unfortunately it closed. :( But this is my go to store for online shopping. Even though shipping may take awhile it's worth it.

Date of experience: September 16, 2017

Thumbnail of user haleyt72
Australia
1 review
4 helpful votes
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April 16th, 2023
Verified purchase

Said the items were ready to ship in 24h, but took a month and a half. They also get rid of the Australia return address, so now if you want to return an item, you have to pay $60-$80 for the shipping fee back to their warehouse in Hongkong. Ridiculous and customer services are no help. MAD! Highly recommended to avoid this website at all cost if you don't want to ruin your day!

Products used:
A lip balm

Service
Value
Shipping
Returns
Quality

Date of experience: April 16, 2023

Thumbnail of user malkab6
GB
2 reviews
4 helpful votes
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January 26th, 2023
Verified purchase

Got my £73 parcel delivered to the wrong address and refuse to help. I tried contacting the delivery company they use and I have never heard of it before and they made fun of my emails! They are scammers and thieves. I had to go open a case at paypal to get my money back Absolutely horrified at how little they tried to help a 10-year supporting customer. Will NEVER be buying from them again.

Tip for consumers:
just dont use them. save your money

Service
Value
Shipping
Returns
Quality

Date of experience: January 26, 2023

Thumbnail of user kayleighd1
GB
1 review
6 helpful votes
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August 27th, 2013

I've ordered four items from YesStyle. It`s been 4 weeks and I have still not received anything, no tracking code, nothing. Now I'm just waiting for a delivery that might not even get here. Appalling service. Do not buy from here you won't get your delivery.

Date of experience: August 27, 2013

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From the business

Launched in 2006, YesStyle is the first online retailer to globally distribute a wide range of beauty, fashion and lifestyle products from Asia through their website YesStyle.com. Every season, YesStyle brings customers the latest trends along with thousands of items from brands across Asia. YesStyle.com is your trusted online retailer.

Business Attributes

  • Store credit
  • Free shipping
  • Yes
  • Value

Company Representative

Thumbnail of user cherylf8
Quality A.
Customer Satisfaction Dept.
Typically does not respond to reviews

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