- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Yext has a rating of 3.7 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yext most frequently mention customer service, business listings, and great experience. Yext ranks 22nd among Marketing sites.
My experience thus far has been exquisite. Adam called me to go over how to use Yext. He did not rush me, made sure I understood each aspect, and even let me make changes throughout our conversation. Thank you, Adam for the great tutorial!
Well developed sales process and on-boarding process, all the rest not so good. Need to wait months for issues to be finally looked into, duplicates are not being suppressed, info is incorrect on some listings... very disappointed with Yext
Lauren M solved my issue with syncing google business with my account and even followed up when it was working. Yext makes managing our SEO very transparent and their tech support is easy to reach and very responsive.
I too tried to fix incorrect info on my business with no luck. I called YEXT. They said sorry we can't help you without lots of money. I asked them how they do not consider this extortion. They demand money not to harm my business. Why is this not illegal?
We signed up for a year's worth of service and couldn't really tell what they were doing or had done so we did not agree to sign up for another year as they are quite expensive. It appears to me that they may have corrected some internet issues in the year that we had their service as now it appears that they undid any corrections they made when we were using their service. I would say that is pretty unethical
Yext PowerListings is a third party company that has designed a software to help business owners maintain, update, enhance, and control their listings on a large platform of local listing sites. Updates are mostly in real-time, and occur through an automatic feed that we have with each listing that we service. Through this direct control, business owners are in the driver's seat of their presence on local listing sites across the web to ensure that clients are receiving accurate, rich information that is always current.
We have reached out to you privately to personally address your comments and concerns.
Please don't hesitate to reach out to our Support Department directly with any questions at 888-921-8247 from 9am-5pm, Monday-Friday EST.
The salesperson called and we had a nice conversation but I told him my little company doesn't need or can afford his product. He called back today and was rude and condescending. Little snickers when he would say something smart $#*!. Guess what? My little company will turn into a larger company and we will not use you in any circumstance.
Thank you for bringing this to our attention. We apologize for the inconvenience. You have been added to our Do Not Call list. Again, we apologize for the negative experience.
For once a company who lives up to their claims. Everytime I have spoken to the customer service department I have spoke to someone who really wants to help me, They are not miracle workers but deliver what they promise to deliver. This is one company that is a pleasure to do business with.
We have received excellent technical support from Yext, especially today by Elizabeth K. She was extraordinatily knowledgeable, helpful, empathetic and encouraging in helping with some extremely technical issues. Our expectations were clearly exceeded.
www.twinoaksfarmweddings.com
The reason we use yext is to keep our online media information correct, we came across some errors while using the yext dashboard... there was some info that was flagged by yext as it was incorrectly mapped, one email to the yext team and this issue was immediately resolved. The issue was not caused by yext but it was fixed by them, another reason why they are a great value to our Restaurant.
Thank you Yext your friends at BarloventoNYC
Thank you for leaving a review! We're glad to hear that Yext has been helpful to your business. We'll continue working to ensure that you're in control of your business information online!
Technical support people, like Mia and Tenika at Yext set the standard for support from internet and IT related companies. Problems are readily identified, the follow-up is great and most importantly, results seems to always be achieved.
Thanks for leaving your review, Brad. We'll be sure to share your kind words with Mia and Tenika.
Andrew Lee and Nicholas J. From Yext are amazing! Since deciding to use Yext for my business, I've had nothing but positive experiences with Yext as a company and Andrew and Nicholas as part of their team. I've had a couple of questions since I've started using them and the response I get is immediate and they jump into action trying to figure out the answers to my questions. I'm am nothing short of impressed by the team at Yext and I hope it continues. By far, the best!
Thank you for taking the time to write a review! We are happy to hear about your experience with our Support Team, and we'll pass on your kind words. Thanks for being a great customer!
I used Yext once to straighten out some business listings after obtaining assurances that it was a one time payment. The next year they attempted to charge my card at the end of the year without authorization. Charges were reversed by the card company. In 2017 they attempted to charge the card again. It was reversed and the merchant was blocked by the card company. Beware
Thank you for leaving your feedback, Reid. We have sent you a few messages asking for more information so that we can further look into this issue. We'd like to apologize if there was any miscommunication around how our services work. So you're aware, we offer subscriptions on an annual billing cycle, because we also pay the listing sites on your behalf. Doing this allows us to guarantee that your information will show up accurately on those sites. All subscriptions are set to renew automatically each year. Since we push and protect your data on a daily basis, the automatic renewal prevents any disruption in service. Auto-renewals are the standard practice for software services, and you have the option to opt out of the renewal or cancel your service altogether at any point. As a client, you should also have received an email notice 30 days ahead of your automatic renewal via email. If you did not receive notice, please let us know. We look forward to hearing back from you and helping to resolve this issue.
April L. Was my customer support rep…she was wonderful! She guided me through the process with lots of patience and understanding! She also spent quite a while with me…which was very much appreciated!
I just want to update my address for maps and I get rude $#*! emails from this company. I got a call saying I needed to pay, to update my listing. This company is garbage. I go online and set up an account but can't make any changes there either.
Hi Michael, we'd like to connect with you directly. Please reach out to our support team by using our contact form at https://help.yext.com/hc/en-us/requests/new. Please provide your business name and phone number so we can verify your account and provide the best guidance on how to update your listings.
This people are very dishonest please do not hired them for your Bussines or you will lost your money!
I have a account with them and they did nothing for my bussines even Google recommended me to ask for my money back and I did but they send it to a wrong bank account and I lost my whole $449.00 please if you dont want to lost your money do not hired this company they are very disrespectful and manager are very bad costumer service. After i lost my money they did apologize and said that was a mistake from the agent and offers me another packets for my bussines ridiculous ahh
Thank you for bringing this to our attention. We apologize for any miscommunication and inconvenience. Our Support Team looked into this issue, and found that Yext sent reminder emails for upcoming renewal dates, a manager reached out, and the company refunded you the prorated amount. If the issue is not resolved, please email support@yext.com.
Lauren M at yext was great! We changed the name of our business. The name needed to be changed on all the search engines. We also had duplicate listings which needed to be sorted out. We all know how tedious and stressful that can be. Yext was a great! They got it all sorted out.
Thank you for leaving a review, Gena. We appreciate the feedback, and we're glad to hear that our team has been helpful! We'll be sure to pass on your review to Lauren. Thanks again!
I have been on board with Yext from the time the sales rep called. If you want a strong Internet presence and you want to be found on directories, but don't have the time or human resources to devote to updating and posting, Yext is for you!
As a new Yext user, I had a few questions and issues that came up. I contacted the support center and received a quick response with detailed information. I have contacted Yext twice and have had a very good experience both times. Thanks!
Thank you for leaving your feedback, Terri. Glad to hear that our Support Team was able to help!
I am still trying to find out why I went with this company. It is almost impossible to get any assistance from them. I am looking for a way to contact someone for a problem I am experiencing. Not a good way to spend your advertising money.
Tip for consumers:
Save your money.
Hi Jim,
Sorry to hear that you're having trouble contacting us. Our contact information is available online, but I have also provided it below for easier access.
Could you please give our Support Department a call? We would be the ones to help troubleshoot any issues that you're having. Our phone number is 888-921-8247, and e-mail is support@yext.com. I'm confident we can solve your problem, but if you're not satisfied, a pro-rated refund for any unused services is always an option. I hope you reach out to we can get everything squared away for you!
Kind Regards,
Supervisor of Client Support - Yext
Felecia was AWESOME with helping me get address fixed and then showing me through the site on things we can do to improve our website and connections to the media.
Even though she was sick, her customer service was amazing! Thanks to her we are a little better off today then we were in months!
I normally wouldn't leave such a horrible review of an online business but I do wed development as well as SEO and this is just a bunch of poop. They list you in web sites that almost no one uses, some of the sites where actually going out of business until they were placed in the Yext arena.
It's a scam. If it was a good thing they wouldn't constantly send out huge amounts of SPAM begging and attempting to have people purchase.
Web Developers and SEO specialists do not use them, if you were the average Joe or business don't waste your time...
Let me put it this way. If it wasn't for the amount of SPAM you get from them you wouldn't even know they exist. It proves how useless they are.
Felicia was awesome! She went out of her way to help me, not only answering my questions, but providing me with great information. I am EXTREMELY happy that I am using Yext - and also loving the results!
Since initiating my service with YEXT, I've used their customer service team on three separate occasions. On each occasion, they've promptly resolved my issue or addressed my concerns while showing patience as they educated me on how to use their user friendly system. I would highly recommend YEXT for both their search engine optimization service and friendly and effective customer service team!
Thank you for sharing your experience, Tim! We are so glad to hear that the Yext Support Team has been helpful and patient. We'll pass on your review to the team!
I was having issues with Facebook and the Yext Support Team (Ethan S.) was fantastic in resolving the issue that I could not get resolved on my own. He was awesome to work with and many thanks to him and the Yext team. I am a relatively new business customer and I know I made the right decision in choosing Yext.
Thank you for writing a review, Michelle. We are happy to hear that the Yext Support Team was able to resolve the issue. We'll pass on your review to Ethan. Thanks for being a great customer!
The sale rep' call me and when I couldnt make a diction on the spot he yields at me that he spent 30 min with me and I cant committee! As I call back to move forward with the service I make sure and clear what is the expectation base on the sale pitch, I was misled to understand that Yext will perform a services for me as a Premium member. Which they are not able to... I ended up canceling my service.
*The customer service rep that help me to cancel was vey nice and helpful, Thank you
Jack.
We appreciate you leaving your review, RK and are glad we've been able to converse offline about this with our Support Team. We'd like to apologize if what you were promised on the sales call was not delivered to your business and that our services weren't a fit with what you were looking for. We would love the chance to speak with you further about this and understand how we might be able to improve our services. We will have our team reach out to further discuss this. Again, please accept our apologies.
I have done some pretty extensive research on the company Yext.com. Not only do they charge to remove wrong phone numbers and address listing for business, I believe they may be directly responsible for corrupting that info from the start.
Yahoo and Yext seem to have so type of relationship that allows them to continue this practice. Bing and Google do not let them claim business profiles.
I also know that Yext is in some way connected to other companies like applianceappointment.com and has a large amount of advertizing sites like local.com, superpages.com, Manta.com and a good number of others.
They are very rude when they call you at all times of the day. I would also be very careful entering your info on some of these free listing sites. They will just corrupt the information any way and then call you and try and charge you for removing it. This company is a scam, beware!
Yext PowerListings is a third party company that has designed a software to help business owners maintain, update, enhance, and control their listings on a large platform of local listing sites. Updates are mostly in real-time, and occur through an automatic feed that we have with each listing that we service. Through this direct control, business owners are in the driver's seat of their presence on local listing sites across the web to ensure that clients are receiving accurate, rich information that is always current.
We have reached out to you privately to personally address your comments and concerns.
Please don't hesitate to reach out to our Support Department directly with any questions at 888-921-8247 from 9am-5pm, Monday-Friday EST.
This company tries to get you to sign up with them. They don't do what they promise in the first place, and if you ever leave them all the listings they've created for you are owned by YEXT so, If you ever need to update or remove this listing in the future, you CAN'T! You are stocked and there is nothing you can do! In addition to that, you not getting a customer support if you are not paying this company, they act like jerks if you are not their customer anymore.
Taylor, we appreciate the time as well as the effort you made in sending over the list of publishers are you trying to update your listings on.
Yext does not have control over any of these listings. Each of the sites has control. Once you cancel your Yext subscription, we remove our locks and whatever information you last updated is what stays there unless the listings provider changes them.
We do not own the information and we do not own the publishers. Only the business owner or the publisher can update the listings. It is up to each of the individual publishers if they would like to give the business control of their listings. These are not in our control.
If you have any other questions on how that works, please don't hesitate to reach out to support@yext.com.
Gain trust and grow your business with customer reviews.
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Yext’s AI and machine learning technology powers the knowledge behind every customer engagement, automates workflows at scale, and delivers actionable cross-channel insights that enable data-driven decisions. From SEO and websites to social media and reputation management, Yext enables brands to turn their digital presence into a differentiator.
Thanks so much for leaving your review, Geri. We appreciate the kind words!