Yext

Yext is a scam. They have an incorrect phone number for my company. I try to go directly to the pages to update them myself, but it redirects me to Yext since they are creating these pages with the incorrect data. These aren't even known pages that people use. I just want the phone number fixed, but I'm not paying hundreds of dollars to scammers.

My experience with Yext was very professional and on the money with answers
And questions if I did not understand any of what was being transmitted on line.
I also know if there is something I did not understand, I can always call and
Get the right answers. I give it 5 stars, Thank You

I spoke to Felecia today, on some problems I made on my site, that I created. She did an outstanding job in helping me. She was very professional and extremely knowledgeable about her job. She was able to fix the problems and also helped me in some training and how to look things up.

* Felecia is an Outstanding Employee.

Thanking You;
Charlie Guenther
Gaming Detection & Investigative Services

I went to Fazolis for lunch and I received the absolute best customer service I have ever had there. The lady whom I assume was the manager brought color pages to our kids refilled our drinks took our dishes and brought us breadsticks. This is the place to be if you want excellent service it is well worth the stop in. Thank you Fazolis

Yext delivers exactly what they say they will - they update all of my listings and if there happens to be a snafu with one they follow up on it until it is running smoothly. Real people answer questions and get back to you quickly which is refreshing and I found they keep following up until the job is complete (which can sometimes take a few days). Things aren't left hanging indefinitely. You can count on them to do what they say they are going to do!

I was very please to talk to Ms Jane today afternoon. She explained every thing I asked for very calmly and I was so comfortable to talk to someone who understand the customers situation and frustration and try to slove their problem.

Your site was great. Your account serivce great.

However my investment was a waste. I saw no rise in awareness. I have no desire to build Yext by posting updates about my company on your site. I realized I need to change MY site regularly. And adjust MY SEO and keywords on MY site. Live and learn.

I found several sites that I never signed up for or submitted my company's listing to that had incorrect information - a fax number listed as my main and only phone number, a phone number that didn't exist, an address that we hadn't had in over 15 years etc. When I approached each company to correct or remove an incorrect listing - which I never authorized to begin with, I was usually unable to submitt my corrections directly and instead was directed to YEXT to fix. Oh yes, YEXT will be happy to fix all the incorrect listings that they posted to begin with for a King's ransom which renews each year. I am a small business and they have purposely posted incorrect information which I can't correct on my own. This is blackmail pure and simple. Shame on all of you for working there.

Cassi, encouraged me to look at and shared the services that I have received from Yext; but when I said I was choosing to cancel at this time she was very helpful in canceling my membership with a prorate to my account... and an adjustment on the charge at my bank. She was very professional and... if and when I decide to come back to YEXT she will be the reason. Her customer service approach was very satisfactory. Make sure she gets this feedback. Patricia Leonard

If I could leave 200 Five stars for Yext, I would. The customer support is beyond on par, and when going out on my own, this was a huge thing to consider. This business makes my life EASY BREEZY, literally.

Called to check on my service, and it was perfect timing because I had a couple of questions and things I needed help with anyway. My account manager quickly and easily answered my questions and turned me over to IT support who just as easily fixed another issue I had with my website. I have been extremely impressed with EVERY aspect of Yext from the product itself to the people who represent it. :) You all do an AMAZING job and I am BEYOND THRILLED with your service! Thank you, thank you, thank you... from the bottom of my heart! We have received numerous compliments on our increased social media presence (COMPLETELY due to YOU!), and... you have made my life SO much easier! Thank you! :) Keep up the GREAT work! :)

You know what is FASCINATING? Yext is a directory and reputation management business yet they are strategically hidden online. Their Facebook page doesn't allow reviews. They have no Google business listing to also screen reviews. Now I know why and you should too! So we are left with third party smaller platforms that luckily give people a voice to help inform future buyers.

First off, please note that you have to provide cancellation within writing 30 days prior to the end of your contract. If you do not, Article 3.1 of the "automatically renewed" contract will lock you in for another $6000+ ($3000 bi-yearly) annual fee. There is absolutely NO GRACE PERIOD to reverse the charge. So if you don't put an automatic reminder on your own calendar or renewal emails go into your spam folder, you're screwed.

When you try to request a refund 2 days after the renewal, they say "Sorry. Article 3.1 has locked you into a new contract." So shady and such a poor business model by Yext. This wasn't a customer coming to them 6 months in. They were contacted the day it was reflected on the bank statement. My advice, if you are signed up with Yext already... contact them to disable automatic renewals so that you don't end up in an expensive vicious cycle of renewing bills and renewing contracts. But my better advice is to support another service that makes honest money from people who actually need the service and doesn't have to take advantage of people. We will be looking into Moz Local, they will let you pay by client listing while Yext makes you sign up for a minimum.

At Yext, they stop at nothing to make sure you meet your goals, attract new clients, and capture the best value in online marketing. Customer service is top notch!

The interaction with the trainers has been outstanding. Within day I was able to import in all of my emails and start setting put marketing campaigns.

As a yext agency partner we use yext for all of our clients and everything works great! We've tried other providers but your service is the best by far.

I absolutely love the folks at Yext! They allowed my business to be featured on so many fabulous websites! They are a wonderful group of people to work with!

Austin could not have been more helpful, courteous and professional while assisting me with a follow up on cancellation and refund.
His professionalism led me to reconsider cancelling.

I have spent a lot of money trying to move to the top in clicks, and I have been taken advantage a number of times, with no follow up and lack of caring.

With YEXT, I get support calls, great advice, emails showing my Power Listing, and estimates and orders, which I desperately need.

So, I recommend YEXT as the first thing you must do, and watch your business grow.

Greg Barber
Eco Friendly Printer
*******132
Greg Barber Company

If you have a question on a charge they have made to your credit card, they will NOT talk to you on the phone. You can to email them at Customer NO Service or dispute the charge with your credit card company.

We have used Yext services for years. We have an established business that was easily recognized on the web and we recently moved to a new physical location in an unincorporated city. The address we got was found with several different city names and zip codes. This DEFINITELY does not work for SERP's and there were all types of issues to maintain our rankings and search.
We contacted Yext to discuss our problems and Jess G. And her team worked diligently with us to figure out a fix. They helped with a plan to keep our business listings accurate until we could find a permanent fix. It took over a month but we finally got Google to recognize us with just one address (an extremely difficult task), and the Yext team never gave up on us. Throughout the process they answered all correspondence in a very timely manner and never made us feel stupid (and I can ask some crazy questions), or that we were being a nuisance.
I highly commend Yext for their system which is a tremendous help for businesses. But even more so for the type of customer service reps they employ and the response/help that is given. I will continue to recommend them to every person I meet who is running a website that needs good solid search results.
Thank you Yext for a Great Product and Unbelievable Support!

I'm excited to see what happens next, however I'm optimistic from what I've observed so far. The team is very professional at Yext and they are fast and informative, which I like.

Yext latches on to you when you are looking up a google site and then they try to have you subscribe to a crapload of SEO stuff and even phone you and try and pitch themselves when you never wanted to contact them to begin with!

Our small business is also being held hostage by Yext! We signed up a year ago and they updated all of the info. The problem is when you decide to no longer use the service. Now all of my info is completely inaccurate and I am unable to fix by going directly to sies because it can only be done if you are a subscriber to Yext. Complete scam and will be hiring and attorney to file suit! DO NOT SIGN UP WITH THESE SCAM ARTISTS!