Yext

I am very happy with their customer support! They are positive and veryyy helpful! Spoke to Felecia D. And she helped me more than my expectation. Thanks!

It is so funny that the try to put the screws to business owners by selling companies something which you can do yourself. They even attempt to say that the business owner has enter there information in correctly! I just told the person that I spoke to that she does not know what she say! I even told her that I enter the information on my own and I entered the information the way I wanted it to be!
I also told her that I have enter everything concerning my business for FREE so how the hell can you try to sell businesses something that they can do for FREE!
The best part is that I even told her not to ever call me and that her company does nothing but scam people. When she attempted to speak again she got a disconnection by me banging the phone down as I hung up! This company is such a waste! PEOPLE DO NOT DEAL WITH THESE FOOLS!

ANSWER YOUR PHONE LIKE AN ADULT --- writes Yext Sales Agent xxxxxxxxx - I cannot believe that they actually let an agent like this handle potential customers, needless to say I'll stay with my current web provider - at least they know what customer satisfaction is about. Read the reviews ---- Yext needs to rethink their salespeopleship training program - in the words of Zig Z -- selling is something you do for someone - not to someone. I ask that if anyone at Yext would like to chat about this agent, please feel free to contact me.

Not only is this service a brilliant idea it is easy to maintain and affordable. My mind is at ease knowing I don't have to do all that work to maintain numerous listings.

Nothing is life is free, but should I have to pay for nothing? I literally want nothing from Yahoo and Yext, yet seemingly have to pay to achieve that goal. Yahoo has a local business listing for my company that has our products incorrectly categorized. I just need it fixed, or deleted.
It's free to submit a change through Yext, but no guarantee Yahoo will approve and implement it. I could find no way to just request my business be removed, so I submitted a change/correction. When I submitted this change, Yahoo implemented a typo I inadvertently made, but did not implement the actual changes we desired regarding the product description. Status of my account is still listed as 'submitted'. This is telling!

*******@Yext.com has conveniently avoided answering my request to just remove my listing altogether, and has defaulted to the same canned response we all get... that I can make corrections on my dashboard but that "there is no guarantee that Yahoo will accept this information and implement a change since this is a free account."

My dashboard is correct. The listing is not. Yahoo will fix it if you pay, won't if you don't. I don't want to pay for a service I don't need, so it seems like the right thing to do to allow it to be deleted as I didn't put it there in the first place, but I seemingly can't unless I pay. Is this not like being held hostage? Maybe even the textbook definition of blackmail.

I see the reviews for Yext are mostly 5's or 1's, so it's like all or nothing with them. How do I just get to nothing...

I do find it frustrating that one has to pay to correct wrong information however that is not my criticism of YEXT. I do Search Engine Optimization and a client wanted to sign up, so I signed the client up and also signed myself up. The control panel is good and the service does correct incorrect information. This is my problem: the service did not generate any additional traffic to the client's website or my website and it did not improve either sites' ranking in Google. So I paid to correct some listings and to be put on directories that I was not on but it generated no traffic to either webiste and had no impact upon my ranking in Google Local. (Most of the higher value directories in YEXT you can sign up with directly once, and not have to pay the annual fee.) I knew all these little know sites would not generate traffic but I did expect to see an improvement in Google rankings, did not happen.

I also think it is a fallacy that a business is going to constantly be changing their contact info. How often does a business change it's phone number or address? Rarely. But Yext is an annual fee.

Product is very simple and straight-forward to use, yet the results are fantastic and impressive. Huge time saver and content aggregator - definitely recommended!

Customer Service rep was extremely polite and professional and patient.
It was an overall great experience and a lesson about how Customer Service should be handled by anyone in that position.

Cancelled service, over 10 months to go on the subscription we had. We had 4 actually. Basically told we don't do refunds. Lesson learned. Don't use YEXT.

Yext has been a great partner for us. They make sure that our listings are always live and are always available to help and guide us- morning, night and on weekends. They have been amazing!

5 Stars! A lot of companies make a great product, yet forget about customer service. Yext is not only a great product, their customer service is excellent, highly recommend them!

After a year since I signed up there is absolutely no improvement in my online presence. Save your money and setup accounts on Yelp, Google etc. yourself.

Yext, is nothing but extortionist company, by purposely listing your infomation wrong and holding your correct information hostage till you pay them. It reminds me of the oldtimes with the mob.

Very happy with all the help from Teneka and every one at yext for their patience with me in my endeavors into the tech world, being a newcomer and all they were there for me.

Thank you yext for all your help! Great sales people they took alot of time helping me. Very freindly was not rushed through set up. Even posted my pictures.

Very pleased with Kim... she fixed all my problems and found a few I did not know about... she was GREAT!

Yext is the Best! My business has really improved since i signed up with yext. Thank you Keep adding new sites i love it. Gary & Laurie

I'm going to give them 2 more weeks to get everything worked out.
It's been over a month still nothing.
I was scammed by them, they are a TOTAL RIPOFF!...

Worked with Ismail, Let me tell you this guy is a gem
He explained in detailed for all my concerns,
Yext should know they have a gem working for them
Keep up the good work Ismail you rock...

We now have two businesses on Yext.

Speed: The listings start going live immediately after you pay, and it takes a few days for your information to populate throughout the networked directories and sites.

SEO: We were able to measure a quick SEO boost from the 20% of the links that have SEO value (not all 50 links have SEO value).

50 Extra Websites Where they Can Do Some Good: But the greatest value is having a very strong appearance in searches where you might otherwise have not been outstanding or not visible at all. Despite fairly strong websites and SEO presence for both of our first two test businesses, we're finding that the Yext network sites might see as many as 200 related searches per month for our little, local, rural test businesses. It's easy to make an argument, that if actively searching customers are in those directories, we want to have an impressive presence. Yext has lived up to all their promises and answered direct questions directly.

Not Extortion: I read a number of other reviews that accuse Yext of extortion for offering a paid service to correct incorrect data on their "Partner Sites." This is incorrect, because Yext does not own the "partner sites." It's not extortion to get paid to fix a third party's mistake. Partner sites only means that Yext has an agreement with that site to allow Yext to insert very informative directory listings and to suppress information that Yext customers declare to be wrong. Yext provides a free service to help you see if important directory listings are missing or incorrect. Then business owners have a choice. Create a profile with each of those websites, manually, one at a time (because they are all separate businesses), or pay for a Yext account to upgrade and correct all of those listings at once.

As quoted by a 'Yext Rep', in a previous response in one of the reviews below here on SJ "... as the business owner is always free to go to each local search site and make updates directly."
This is Not True as with every website that is involved with Yext to correct your business listing, you are directed to a Yext signup that costs a bit of much. For those sites there is no way to update your information directly without going through a Yext fee. This is a bit disconcerting as you have to pay to update your business to correct your current information, which to me is a bit of a ransom. As well this misleads the public looking for correct information on businesses.

Update 13MAR2014: Response to Yext Rep > Yes Yext Rep made a number of points that is already in the know with the public with what and who Yext is. What is of concern is this comment (similar to same from other Yext Rep's) in the Yext Rep post, "as the business owner is always free to go to each local search site and make updates directly"... This is Entirely Not True as there are search sites that have no other option BUT to go through Yext.

It all started because I wanted my business to appear on Alexa. To do that it has to be on Yahoo. To get on Yahoo you have to be on Yelp and use Yext because Yelp may or may not send your listing to Yahoo. Yelp is worthless anyway because nobody uses it. So, Yext will charge you at least $500 for it's lowest level listing to get you on such coveted sites as "hotfrog" and "citysearch" which again, no one uses anyway. You run a search of your business with them and they show you all the sites you are not listed in, or something is wrong with your listing, even though you know it's not true. For instance, I knew I had a strong Google, Facebook and Bing listing, but Yext said I didn't. So, I figured, what the heck, I will fork over the $500 this one time and see if it makes a difference. They show that within 24 hours nearly all of the sites are now updated with my information. About a week later I go to one of the sites and it prompts me to run a search for my business. Guess what? I am not found, so they will scan my listings for me. And wow! My business is missing from all the big sites, like Google, Bing, Facebook, Twitter, and... HOTFROG! And all I have to do is sign up for YEXT to improve my business rankings. So, this is an endless cycle they have you running around in never to return. You need Yext no matter which way you go - only Yext can save you. But guess what? Yext doesn't do squat. Alexa still can't find my business when asked for a local recommendation but she can give my address when asked for by name. Then again, who uses Alexa for directions? People use Apple or Google maps and my business has been on there for years. So, audios Yext.

Emilio was excellent. He helped me understand the service in a very easy way and to be very excited about the decision I made to join Yext.