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Yext has a rating of 3.7 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yext most frequently mention customer service, business listings, and great experience. Yext ranks 22nd among Marketing sites.
My experience thus far has been exquisite. Adam called me to go over how to use Yext. He did not rush me, made sure I understood each aspect, and even let me make changes throughout our conversation. Thank you, Adam for the great tutorial!
Well developed sales process and on-boarding process, all the rest not so good. Need to wait months for issues to be finally looked into, duplicates are not being suppressed, info is incorrect on some listings... very disappointed with Yext
Jenna and Kelly were amazing, they were personable, fast, and effective, rarely am I taken back by service, but in this case Yext surprised me.
I found Yext.com because my business info was incorrectly listed on 411.com. In order to fix it I was directed to Yext. Total scam!
I wholeheartedly AGREE with all of the negative comments... what a bunch of garbage that we MUST pay to make sure the information is ACCURATE... where the hell is the soap box...
1, They force YOU to pay a weekly fee for each site THEY will correct. Many sites you can correct yourself for free. Or pose as someone notifying them the information is incorrect, and it will get fixed eventually anyway. For free!
So because I posted a complaint, my business line is ringing off the hook from YEXT trying to sale the services. NO CSR rep. Josh, you are still very rude, like the last person and are still spamming the incorrect information to sites. I have been to several sites that take me directly back to YEXT a paid site that will supposedly "correct your data" for a small FORTUNE... What a joke! Do not use these guys!>
2. I agree with one of the posters in that they own subsidiaries that link your incorrect data across multiple sites... boy what a scam that is.
3. These people are rude when you call them to correct information, that as a business owner you should be able to do FOR FREE. It is your information, you have every right to have it corrected FOR FREE.
4. We all should be very careful when big DATA SEO's tell us we need to pay them a monthly fee to watch the "chickens" when they are the fox.
So because I posted a complaint, my business line is ringing off the hook from YEXT trying to sale the services. NO CSR rep. Josh, you are still very rude, like the last person and are still spamming the incorrect information to sites. I have been to several sites that take me directly back to YEXT a paid site that will supposedly "correct your data" for a small FORTUNE... What a joke! Do not use these guys!>
Yext PowerListings is a third party company that has designed a software to help business owners maintain, update, enhance, and control their listings on a large platform of local listing sites. Updates are mostly in real-time, and occur through an automatic feed that we have with each listing that we service. Through this direct control, business owners are in the driver's seat of their presence on local listing sites across the web to ensure that clients are receiving accurate, rich information that is always current.
We have reached out to you privately to personally address your comments and concerns.
Please don't hesitate to reach out to our Support Department directly with any questions at 888-921-8247 from 9am-5pm, Monday-Friday EST.
My food was great, hot, fast! The manager Mystical checked on us how the food was and offered us more breadsticks! Love this place will come back!
Miss Caroline was excellent she made me relax and enjoy the process. Great service. Thank you you Miss C.!
Completely agree with every negative comment. They are making it impossible to update YOUR OWN BUSINESSES info!
Yext; you can go ahead and Private Message me too. I would love an explanation!
Ruth was VERY helpful in explaining Yext features and answering my questions.
I'm so excited to see how Yext helps enhance my business' exposure.
I hate that their partner sites force you to pay them to fix incorrectly displayed data. I can't believe that is legal.
We have reached out to you privately to personally address your comments and concerns.
Please don't hesitate to reach out to our Support Department directly with any questions at 888-921-8247 from 9am-5pm, Monday-Friday EST. View... review...
Horrible Company claims to give you free advertise but only to mislead you into a paid package. Very Deceiving. What a loser company!
Hi Paul.
We're so sorry that you feel that way, and we apologize for the confusion. We have never offered free advertising (or listings.) The only free tool that we offer is a scan to see how your business is listed across our publisher network. If you would like information on how to reach out for free listing updates, you can click the 'contact us' sections of the sites you desire. Feel free to reach out to our support department at 888-921-8247 from 9am-5pm EST with any other questions!
Sincerely,
Supervisor of Client Support - Yext
Great experience with support setting up my account. Very easy to use interface with my account, settings, and controls.
Thank you for leaving a review, Laura. We appreciate you sharing your experience!
I was and every time I call I am well taken care of. Great company to deal with. I recommed this company 100%
Thank you very much for leaving your review, Randy. We're glad to hear that our Support Team is always there for you and have been helpful in answering your questions!
I have had the pleasure to speak to Lauren, the whole time was great great. I hope I get a chance toget her again. Thanks
Total waste of time and money. Take 10 minutes and do what they offer for yourself.
Hi Jason,
We're sorry to hear you feel that way about our services. Is there something specific that you need help with or would like to discuss? We want to make sure that you are happy and would love to assist you in seeing the best results possible from using Yext. If you would like to discuss your account please contact our Support Team at support@yext.com or by calling (888) 921-8247. We are here Monday-Friday from 9-5 eastern time.
Sincerely,
Supervisor of Client Support - Yext
I was told for 3 months by YEXT that my web site could not be seen on Yahoo
Today it is still not seen on Yahoo in the state of NH
Ever since I got yext, when I search my company ne it actually shows up:-)
I requested help late in the evening and in the morning it was fixed.
Thanks a Bunch!
I received a few good reviews from customers, but thought I would have received a better response considering the amount I paid YEXT for a year.
Customer service and support is very good. May go back to them in the future
Thanks Richard! It was a pleasure speaking with you and we wish you all the best!
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Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Yext’s AI and machine learning technology powers the knowledge behind every customer engagement, automates workflows at scale, and delivers actionable cross-channel insights that enable data-driven decisions. From SEO and websites to social media and reputation management, Yext enables brands to turn their digital presence into a differentiator.
Hi Marc. Thanks for coming to us with this feedback. Some of our publishers have chosen to use Y
Thanks for your comments, Marc. Seems like you are experiencing the same frustrations as the reviewer that I just answered above you, so I am going to share a similar response to explain how we work and why 411.com had directed you to Yext. Yext is a third party software that allows business owners to claim and update their listings, and manage all of them from one place while also enhancing them. Yext is a paid service, however, electing to use the Yext service is completely up to the business owner, as the business owner is always free to go to each local search site and make updates directly. This method frequently takes much longer, which is one of the many reasons why we have created our service. Some of our publishers have opted to use Yext as their sole source of data updates and new data, 411 (powered by Whitepages) being one of them. Here is a contact form that you can use to reach out to them for free with questions or update requests: http://bit.ly/1hiUIo8. You can also e-mail support@whitepages.com. If you would like more information about what we do, or would like a list of public contact information that we have for our publishers to see about having updates done through the sites directly, please feel free to reach out to Yext Support by e-mail at support@yext.com. Thanks for bringing this to our concern and we wish you the best of luck in updating your information.