YodleReviews 1,688

I had an issue with my Google+ business page and my customer service rep with Yodle made a conference call and walked us through the process of making changes to my company profile page. He made a difficult task so easy. Thank you!

My initial discussion with Steve Grousnick was an exceptional experience.
He was extraordinarily helpful & knowledgeable.He not only dealt very effectively with all my concerns, but he was able to patiently help me understand some important marketing issues which should help promote my campaign.
Steve is a truly valuable asset to your customer care team.

As an attorney who recently moved his law office after 17 years at the prior location, I was naturally concerned about updating my Yodle web site as quickly and as professionally as possible. I had two good experiences with Yodle. First, when I called them, I quickly got a hold of custormer service, and they were sympathetic to the importance of the matter and they made the changes as quickly and as professionally as possible. Second, today, I received a postcard from Bing asking me to verify the new address. Again, I called Yodle to assist me. Again, I was pleased that I got a hold of customer service very quickly. Jorge, the customer service representative, was knowledgable about Bing and gladly took the PIN number and said he would accomplish the verification. He was pleasant and comforting, and he understood the importance of verification. I feel like I am in good hands with Yodle.

Like many others on this site, my experience with Yodle began and ended with the initial sales call. The salesman (Mark Lee) had initially contacted me about growing a part of my business that is barely relevant to my business model (photography). I offer it as some clients using my main services (academic editing and ghostwriting) need access to professional quality photography for publications. I do occasionally shoot a wedding or event but it is not even a service that I really advertise (even on my website). Mark was belligerent and unyielding, not able to help me understand how Yodle could integrate their services into the larger scheme of my business. Every time I tried to move the focus to the larger picture (business integration) he returned to the photography only. During one of the interminable videos (seemingly staffed by paid shills) he discovered that Yodle could not really help me with the larger integration aspect of my advertising interest. Yodle does not have a category for academic editors, ghostwriters, and trade editors.

I was actually still interested in trying their service, even though they did not seem to be able to improve the integration elements between various aspects of my services, as a slight growth in the photography aspect would get me out of the office more often, until Mark simply began scheduling me for the next step before I had agreed to use their services. I do not do business with a company that is trying to get my credit card information before I have agreed to their services.

The salesman (Mark Lee) was uninterested in helping me understand the actual advantage that their business would give me, and every time I asked specific questions related to online services that my primary business simply would not use, he redirected to the photography element. He was not willing or able to address my concerns or my uncertainties.

This company is probably okay if you are primarily trying to get local clients and do not offer white-collar type professional services. I would stay away from them.

I own a web development firm and was introduced to Yodle from a client that I am the web manager for. Given my line of work, I have extensive experience in the world of SEO and page ranking. There are unfortunately a lot of shady companies out there that promise you the world and only end up performing well for the first month or so, then they push you to the side while you continue to pay monthly, Yodle is NOT one of these companies! The staff is extremely polite, knowledgeable and most importantly (in my opinion at least) all staffed in the US with clear and precise english speaking support when on the phone instead of outsourcing customer care, they handle it here in the US and keep our jobs here! Every rep I have spoken with has been great, especially the most recent I dealt with, Jaime Jimenez, I'd hire him myself in a heartbeat if he didn't already work for a great company;-) Overall, outstanding service that I would recommend to my closest friends and family. They offer the complete package with their pricing and service, this is seriously unbeatable program when compared with other services in the industry!