• Yodle

2018 CUSTOMER CHOICE AWARD

Yodle

Write a Review

Overview

Yodle has a rating of 4.0 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 2nd among Advertising sites.

  • Service
    133
  • Value
    116
  • Quality
    111
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
See all photos
How would you rate Yodle?
Top Positive Review

“Great for small business”

Sergey K.
5/1/24

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough. Since I had nothing more to lose I decided to ask for help from professionals. They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning. I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer. I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that. I can't recommend them enough!

Top Critical Review

“Total waste”

Ted M.
11/8/15

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Reviews (1,688)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (258) phone number (39) business owner (57) sales rep (36) web presence (30) sales person (18) domain name (12) sales pitch (24)
Thumbnail of user sergeyk106
RU
3 reviews
0 helpful votes
  • Send Message
May 1st, 2024

My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough.
Since I had nothing more to lose I decided to ask for help from professionals.
They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning.
I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer.
I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that.
I can't recommend them enough!

Thumbnail of user beauc15
Connecticut
1 review
1 helpful vote
  • Send Message
April 1st, 2015
Verified purchase

Asking for reviews and staying in touch with clients is so much easier through Yodle's email marketing tab. I really enjoy the custom email option and I'm excited to start sending out monthly newsletters soon.

Thumbnail of user nilsp8
Illinois
1 review
0 helpful votes
  • Send Message
February 15th, 2016
Verified purchase

Today we called in to make some generally cosmetic changes to our new website.
Agent Michele could not have been more accommodating. At each change she reiterated her desire to "get it right". Refreshing in this day of all too often lip service customer response.

Thumbnail of user scotts87
Oregon
1 review
1 helpful vote
  • Send Message
May 23rd, 2014

It's a little early in my experience, as I haven't had any business come thru as of yet... but they are very communicative and set the right expectations. Hopefully my money will be well spent eventually...

Thumbnail of user richardc56
Minnesota
1 review
3 helpful votes
  • Send Message
July 8th, 2013

Being that we haven't worked with Yodle for very long we've seen some good results so far. A lot of the customers I'm now getting are first time customers finding me online through Yodle. It was pretty easy for us to set up our website and things seem to be working out well.

Thumbnail of user kentg9
California
2 reviews
13 helpful votes
  • Send Message
June 24th, 2015

Listened to a high pressure sales pitch that was much longer than promised. If this service is so great why do they need a 6 month commitment? Also many of the five star reviews are bogus and right off the sales script I heard earlier today. If people truly gave 5 stars they would identify their business. Stay away.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Hi Kent - I'm sorry that you didn't have a good experience with a member of our sales team. I also want to respond to your point on reviews. Every review on this and other review sites is genuine. We're proud that we've received positive feedback from many of our customers, and try to address any issues that may be identified in negative reviews. Soliciting fake reviews is simply not anything we would ever do as a business. If you're interested in seeing more feedback about Yodle, you can visit http://www.yodle.com/success-stories.

Thanks,
Syvenna Siebert, PR Manager
646-770-8974

Thumbnail of user johnk180
Texas
1 review
13 helpful votes
  • Send Message
August 3rd, 2015

You would think that as a lawyer who has practiced for 24 years, one would be treated somewhat respectfully by any salesperson seeking to sell fairly expensive online advertising services. Not a chance by this outfit. I was badgered and nearly berated because I did not immediately "sign on the dotted line" but instead wanted to consider my options for a new law firm. Totally bad experience. Stay away. I think these folks are basically working an ugly script in a boiler room. Sad--I was actually interested until I talked to a salesman.

Thumbnail of user angelicad2
Angelica D. – Yodle Rep

Hi John – I’m sorry to hear about your experience with a member of our sales team. We expect our employees to behave with highest level of professionalism at all times and we take these complaints very seriously. If you have any more information you want to share about your experience, including the name of the sales rep you spoke with, please contact me so we can investigate further. You can reach me at angelica.diamond@yodle.com or 917-728-3322. Thank you so much. –Angelica Diamond, Corporate Communications

Thumbnail of user nelsonc20
Oregon
1 review
9 helpful votes
  • Send Message
July 31st, 2015

What a joke! Great sales people over promise under deliver. They essentially create a shell of your own website market that site and hold it hostage to keep you on the hook. Unless your company sells services that are more than $1000 than your likely just going to throw away money. No refunds given for underperformance. They pretty much do nothing. 3 phone calls all from other solicitors.

Thumbnail of user angelicad2
Angelica D. – Yodle Rep

Hi Nelson – Thank you for the feedback. I'm sorry to hear you didn't have more success with our program. If you'd be open to sharing your experience, I would like to hear more from you about what happened so that I can look into it further. This type of feedback can help make sure we're further improving our product and service. It’s particularly disappointing to read your review when so many of our 50,000+ customers – including those who are selling services for considerably under $1,000 – are enjoying a significant return on investment with Yodle. If you have a few minutes, you can reach me at angelica.diamond@yodle.com or 917-728-3322.

Thumbnail of user davidp250
New York
1 review
7 helpful votes
  • Send Message
June 29th, 2016

After 3 months and almost $1000. 00 the only requests I got were 2 from India wanting to sell me the same service. Nothing else. What a Waste of set up time and money that could have actually generated business

Thumbnail of user ginab43
Gina B. – Yodle Rep

Hi David - I'm sorry to hear that you didn't find success with our service. If you want to share additional details, please don't hesitate to reach out to me at 646-768-3690. Best, GB.

Thumbnail of user dcharlesw
Georgia
1 review
1 helpful vote
  • Send Message
March 24th, 2015
Verified purchase

Yodle staff were easy to work with, responsive to my needs, and helped me generate clients almost immediately. I have more business than I can reasonably handle because of their efforts!

Dr. D. Charles Williams

Thumbnail of user emilyw1
Texas
1 review
3 helpful votes
  • Send Message
September 14th, 2010

Yodle sucks. 3 months commitment of $750/month advertising budget, $200 start-up fee, and $69/month maintenance fee returned 1 lead, 30 total calls and emails (half of which were complete duds). I'd say that's not even near to the $50/lead that they promised me. Bottom line: don't use them unless you like being ripped off.

Thumbnail of user tedm45
New Jersey
1 review
21 helpful votes
  • Send Message
November 8th, 2015

After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.

Thumbnail of user jessicam132
Jessica M. – Yodle Rep

Hi, Ted: I’m the PR manager here at Yodle, Jessica McGinn. Thank you for sharing your feedback. We truly take pride in delivering on our customer service and I’m very disappointed to hear you didn’t have a beneficial experience. If these issues have not been addressed and if you would be open to sharing additional details, please contact me at Jessica.mcginn@yodle.com or 646-753-6362. Thank you, JM.

Thumbnail of user darooneee
Illinois
1 review
1 helpful vote
  • Send Message
January 8th, 2015
Verified purchase

I've never had less than an excellent experience when calling into Yodle for assistance. All representatives are very knowledgeable, patience and sincerely want to provide superior assistance. Today specifically I worked with Jeff and I can't think him along with the entire staff there enough for demonstrating what great service really means. Thank you!

Thumbnail of user billd42
New Jersey
1 review
1 helpful vote
  • Send Message
December 18th, 2014

I started with Yodle about six weeks ago and the customer service and attention to detail regarding the marketing effort is amazing. Using their focused "search term" strategy, my law practice has picked up several good client prospects in just a few weeks. Bill D.

Service
Value
Quality
Thumbnail of user heatherb27
Illinois
2 reviews
5 helpful votes
  • Send Message
October 31st, 2013

We've been using yodle for just a little over a month and have already recouped our initial investment. This is amazing, considering other companies we looked at claimed you can't expect much of anything in the first 90 days. Our rep has been fantastic - kept in close touch and addressed all of our concerns. This is by far one of the best ways to spend your marketing budget!

For anyone reading older reviews, please take into account that they have changed their models dramatically over the last few years. (We worked with them briefly about 5 years ago, but their new system is much improved.)

Thumbnail of user davec74
Texas
2 reviews
1 helpful vote
  • Send Message
February 17th, 2015
Verified purchase

Literally, within hours of my signing up with Yodle, a new client was established. Staff has been very encouraging, helpful, courteous, and willing to take the time to answer any questions about the marketing for your company. Seems very personalized, which feels good.

Thumbnail of user mikeg226
Arizona
1 review
17 helpful votes
  • Send Message
January 12th, 2017

Can't believe I allowed their sales guy to sign me up. Alarms should have gone off when he said 'if this doesn't work, you will never trust another salesperson again'. Not the end of the world but they are asking more for cancellation of the contract then it costs to stay.

Thumbnail of user timh42
Executive S. – Yodle Rep

Hey Mike,

Very sorry you had a poor experience, and am happy to look into this if you'd like to private message me your account details.

-Mike

Thumbnail of user jayc45
Florida
1 review
3 helpful votes
  • Send Message
April 5th, 2013

I've owned my own business for more than 20 years and I've tried everything for marketing my practice, including yellowpages, newspaper ads, and Facebook. After about two months with Yodle, they have gotten me a number of new patients and twice the calls I used to get. I'm really happy so far.

Thumbnail of user madelineo2
Georgia
1 review
0 helpful votes
  • Send Message
December 17th, 2014
Verified purchase

Though we have only been using the service for about a week, Yodle has already become an important and useful tool for our office. Before we had no web presence whatsoever, now we're appearing on the first page of Google for several combinations of keywords.

The dashboard is very easy to use and intuitive. I was pleased with how much information regarding our ads campaign we're able to see and having audio recording of phone call leads is invaluable.

Customer service has been fantastic as well, the Yodle team was very accommodating to us when initially setting our consultation appointment and it's been easy and painless to get in contact with them since for any questions or revisions to our website that we've needed.

Service
Thumbnail of user michaelr267
Iowa
1 review
7 helpful votes
  • Send Message
October 7th, 2016

After numerous failed attempts interacting with their software, I called and asked to break contract. Not only did I allow myself to be pressured into the initial subscription, but when I called to see what options were available they tried to squeeze me for more money. When I got not no help or any relief from the contract I was forced to file a dispute with my credit card company and cancel my card so they could not keep making charges to it. Stay away from this company their high pressure tactics will sucker you in as well. I am disgusted at the way they handle their "customers". What a joke! If someone isn't satisfied get over it and move on! Don't try to make them pay additional money to exit the program.

Thumbnail of user timh42
Executive S. – Yodle Rep

Michael,

Very sorry to hear that you had a poor experience with Yodle, and that you felt pressured after the initial purchase. If you're willing to share details of your experience, please feel free to contact me directly - I'll direct message you my contact info. -Mike

Thumbnail of user cs115
Georgia
1 review
8 helpful votes
  • Send Message
December 2nd, 2015

Yodle over promised and under delivered. That sums it up nicely.

My bottom line was not positively impacted at all. They did not deliver the type of calls or "clicks" I requested. Total waste of money. They string you along with continued promises that they are able to do better and will. They never met those promises. The company even made a last ditch effort to keep me on board by making additional adjustments. Yodle was a day late and several dollars short. Needless to say, their last minute efforts also failed. Never again. The only reason I gave Yodle one star is because it was the only way I could submit this review.

Thumbnail of user jessicam132
Jessica M. – Yodle Rep

Hello: This is Jessica McGinn in the corporate communications department at Yodle. I'm very sorry to read your review and to hear you felt there was any kind of disconnect between expectations we set during the sales process and the service you received. That is never our intention or the type of experience we would like any of our 50,000+ customers to have. We appreciate you providing us this feedback and please know we take it very seriously and it will be passed along to the appropriate channels. If you have any further information you would like to share about your experience, please feel free to contact me directly at Jessica.mcginn@yodle.com or 646-753-6362. Thank you for your time.

Thumbnail of user robd39
Arizona
2 reviews
16 helpful votes
  • Send Message
December 17th, 2015

Normally I would probably only give yodel one or two stars but isn't it always determined on how a problem is handled & not necessarily the experience overall? Such as the case. I tried Yodle. It lacks performance. They gave me a full refund. They also took great interest in why I was not pleased. I believe in time they will upgrade the functionality of their dashboard And provide a much more user-friendly experience with many more options that are considered normal in 2016. Because they handled my dissatisfaction so well I decided to give them three stars.
Please keep in mind that it is very possible that the service they provide might work well for you and your business. It did not for mine.

Service
Value
Thumbnail of user jerryr23
Texas
1 review
2 helpful votes
  • Send Message
October 22nd, 2013

What I really like about yodle is that they give me measurable results. It doesn’t make sense to market any other way. With other types of advertising you don’t have a way to figure out the exact return on your investment. I know exactly what clients came from my yodle service. In my most recent campaign I’ve already received eight new clients.

Thumbnail of user jimj636
New Jersey
1 review
0 helpful votes
  • Send Message
April 29th, 2021

I have been with Yodle for about 4 years now.
Over the past year & half there service. Knowledge, caring about your business has deteriorated greatly.
They do not help your business grow or increase your seo or organic ratings.
When you call & question them they become rude beat around your question.
They say one thing & do not follow thru.
They were bought out by web.com about 1 year ago no improvement.
Look else where as I now have signed up with another.

Service
Value
Quality
Thumbnail of user markr71
California
1 review
5 helpful votes
  • Send Message
January 28th, 2014

I gave it 3 months and got lots of calls, but all the calls were wrong phone numbers and only 1 actual lead that could have been a client. The web sites were far below what we already had as far as quality and ranking.

Service was great until I tried to cancel, now I can't get my rep to respond or call back and they charged me for a 4th month against my request to cancel prior to the billing date. I understand it not generating the leads I would have liked and that was a risk I was willing to take. The poor execution is a let down. I hope they make it right when they finally answer my call, email, or dashboard message.

Thumbnail of user radleym3
Radley M. – Yodle Rep

Mark,

Thanks for sharing your feedback, though I'm disappointed to hear that your experience with us wasn't what you were hoping for.

I'm not sure why you were billed and also why you haven't heard from our Client Services team. Do you want to contact me at rmoss@yodle.com or 212-542-5449? I can then follow up with the appropriate people to help resolve this issue.

Best,

Radley Moss
Director of Corporate Communications, Yodle

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.

Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.

For more information visit www.yodle.com or call us at 877-276-5104.

Company Representative

Thumbnail of user radleym3
Radley M.

How do I know I can trust these reviews about Yodle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Yodle?