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RU
3 reviews
0 helpful votes
Follow Sergey K.
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My small business was struggling and I knew that I needed to do some marketing and online advertisements, which was an area pretty new to me and didn't know much or very little about it. I have done some FB ads and that's all. But I guess it was not enough.
Since I had nothing more to lose I decided to ask for help from professionals.
They seemed to know the business pretty well since just after a small research I found them. So they have pretty good marketing which was a good sign in the beginning.
I contacted them, we scheduled an online meeting, they gathered all the information they needed about my goals and my business and in a week they came back to me with an offer.
I am glad that I accepted that offer even though it looked a bit high price to pay at that time, but it started showing results immediately. Now my customer base has grown significantly. They saved my business I think and I am endlessly grateful for that.
I can't recommend them enough!

Date of experience: May 1, 2024
New Jersey
1 review
0 helpful votes
Follow Jim J.
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I have been with Yodle for about 4 years now.
Over the past year & half there service. Knowledge, caring about your business has deteriorated greatly.
They do not help your business grow or increase your seo or organic ratings.
When you call & question them they become rude beat around your question.
They say one thing & do not follow thru.
They were bought out by web.com about 1 year ago no improvement.
Look else where as I now have signed up with another.

Date of experience: April 29, 2021
GB
1 review
12 helpful votes
Follow maz m.
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Delivery drivers
January 15, 2018

This is not so much a complaint against Yodel but a complaint against their delivery drivers.

One particular driver is bad mannered, argumentative & lazy.
He refuses to deliver items to residents accomodation expecting to dump them at our concierge office.

Then he storms off when he's told he has to deliver it. I've complained to his manager but it's clear that they find it unimportant hence his continual unacceptable behaviour.

Date of experience: January 15, 2018
California
2 reviews
11 helpful votes
Follow Richard E.
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The saleswoman was extremely rude and unprofessional with my staff. We get hundreds of calls a month from real clients and she was outright aggressive and combative with my legal assistant when she refused to handle the intake process including asking about the company she allegedly had a claim against (i. E for conflict purposes) - stop lying about what you are selling.

Date of experience: January 3, 2019
District of Columbia
1 review
12 helpful votes
Follow Eleni D.
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They have charged my small business over $900 a month to establish a website and to drive leads on google. When I had my now internet savvy children check out my small business google account as my business has been suffering it was barely populated, not complete, not linked to all of the other websites- yellow pages, uber, yelp, etc. Whenever I have complained with yodle their response is that I need to pay more and more money. Complete waste of money. Do not use.

Date of experience: December 5, 2019
Brazil
2 reviews
3 helpful votes
Follow Márcia A.
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Good Service
September 28, 2023

Whenever I required assistance with my partnership with Yodle, I had consistently exceptional encounters with their customer service team. In particular, there's a woman named Michele with whom I had the opportunity to address some concerns and requested changes. She not only displayed professionalism but also had a down-to-earth demeanor and a delightful personality, which made our conversation enjoyable. Her approach instilled confidence in me that they are indeed the ideal partner for my needs.

Date of experience: September 28, 2023
GB
1 review
0 helpful votes
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Dreadful do not use them
November 30, 2017

When you are told delivery will be on a specific day, ignore it, delivery will be up to 2 days afterwards and could be at any hour until very late. Very unprofessional. Would not recommend using them.

Date of experience: November 30, 2017
GB
1 review
9 helpful votes
Follow David S.
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Beware when I evenchley found a phone number And wasted 38 minutes and was charged over 9 pounds for the call to find out where my parcel was its a total joke what was being delivered only cost 5 pounds they dont tell you that the phone will cost 45p per minute they are total rip-off never turn up on time and came 4 days later do not use

Date of experience: April 2, 2018
Pennsylvania
1 review
0 helpful votes
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Poor Service
October 13, 2020

My business has been a client of Yodle for around 10 years, the only reason I stay with this company is they have provided results. I do know I am getting a bang for my buck, initially they help me capture reviews.The web site is some what antiquated, but is generating leads for the business.My biggest concern is I do not have a dedicated rep. For my account, any correspondence has been initiated by myself, was less frustrating to do business with before merger with web.web. These issues are why my rating is only 3 star(Closing) employees have been helpful. Rick Milbert---Milberts Car Care Inc.

Date of experience: October 13, 2020
Texas
1 review
11 helpful votes
Follow Shirley H.
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They are thieves!
February 24, 2020

They've been charging me forever... they never call me to check on me, never emailed me, never sent me a letter, just kept charging my card w/o my consent--and then they did nothing worthwhile for my business. When I tried to cancel, they made it hard on me to cancel too!

Date of experience: February 24, 2020
India
1 review
11 helpful votes
Follow Lucas H.
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I have been into remodeling business since 2007 and hosting my website with yodle since 3 years but I noticed that the price has been increased to $49/mth from $19/mth. Then one of my customer referred ADVANTON and its been 7 months now since I've been using them for my local marketing and online presence. The online presence is free and local marketing works which is also dead cheap compared to other provides.

Date of experience: April 9, 2018
Ukraine
5 reviews
0 helpful votes
Follow Leonid P.
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Advertising is an unfamiliar sphere for me, because I believed that my business can easily be run without any advertising. Of course, I was mistaken, because avdertising matters a lot, especially nowadays when the sphere of online marketing and online advertising is developing and already have plenty of results. I decided to apply to special services which could help me with advertising. I applied here and asked this company to hlp me with advertising. They explained me everything and set up advertising. I have already got plenty of customers and this service is awesome.

Date of experience: December 8, 2021
GB
1 review
0 helpful votes
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Stolen
November 12, 2020

My parcel was put on a van at 9.03am then took off the van at 9.13am at the same depot they said for a security check and it never got delivered now I'm not saying its because it was a Xbox series X but it was

Date of experience: November 12, 2020
Illinois
2 reviews
5 helpful votes
Follow Heather B.
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We've been using yodle for just a little over a month and have already recouped our initial investment. This is amazing, considering other companies we looked at claimed you can't expect much of anything in the first 90 days. Our rep has been fantastic - kept in close touch and addressed all of our concerns. This is by far one of the best ways to spend your marketing budget!

For anyone reading older reviews, please take into account that they have changed their models dramatically over the last few years. (We worked with them briefly about 5 years ago, but their new system is much improved.)

Date of experience: October 31, 2013
Texas
1 review
3 helpful votes
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Yodle sucks
September 14, 2010

Yodle sucks. 3 months commitment of $750/month advertising budget, $200 start-up fee, and $69/month maintenance fee returned 1 lead, 30 total calls and emails (half of which were complete duds). I'd say that's not even near to the $50/lead that they promised me. Bottom line: don't use them unless you like being ripped off.

Date of experience: September 14, 2010
Minnesota
1 review
3 helpful votes
Follow Richard C.
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Being that we haven't worked with Yodle for very long we've seen some good results so far. A lot of the customers I'm now getting are first time customers finding me online through Yodle. It was pretty easy for us to set up our website and things seem to be working out well.

Date of experience: July 8, 2013
New Jersey
1 review
1 helpful vote
Follow Bill D.
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I started with Yodle about six weeks ago and the customer service and attention to detail regarding the marketing effort is amazing. Using their focused "search term" strategy, my law practice has picked up several good client prospects in just a few weeks. Bill D.

Date of experience: December 18, 2014
California
2 reviews
13 helpful votes
Follow Kent G.
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Listened to a high pressure sales pitch that was much longer than promised. If this service is so great why do they need a 6 month commitment? Also many of the five star reviews are bogus and right off the sales script I heard earlier today. If people truly gave 5 stars they would identify their business. Stay away.

Date of experience: June 24, 2015
Radley M. Yodle Rep
over a year old

Hi Kent - I'm sorry that you didn't have a good experience with a member of our sales team. I also want to respond to your point on reviews. Every review on this and other review sites is genuine. We're proud that we've received positive feedback from many of our customers, and try to address any issues that may be identified in negative reviews. Soliciting fake reviews is simply not anything we would ever do as a business. If you're interested in seeing more feedback about Yodle, you can visit http://www.yodle.com/success-stories.

Thanks,
Syvenna Siebert, PR Manager
646-770-8974

Illinois
1 review
1 helpful vote
Follow Daroonee E.
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I've never had less than an excellent experience when calling into Yodle for assistance. All representatives are very knowledgeable, patience and sincerely want to provide superior assistance. Today specifically I worked with Jeff and I can't think him along with the entire staff there enough for demonstrating what great service really means. Thank you!

Date of experience: January 8, 2015
Arizona
1 review
17 helpful votes
Follow Mike G.
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Can't believe I allowed their sales guy to sign me up. Alarms should have gone off when he said 'if this doesn't work, you will never trust another salesperson again'. Not the end of the world but they are asking more for cancellation of the contract then it costs to stay.

Date of experience: January 12, 2017
Executive S. Yodle Rep
over a year old

Hey Mike,

Very sorry you had a poor experience, and am happy to look into this if you'd like to private message me your account details.

-Mike

Overview

Yodle has a rating of 4 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business and web presence. Yodle ranks 1st among Advertising sites.

service
133
value
116
shipping
34
returns
40
quality
111