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Zapaka has a rating of 2.4 stars from 516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zapaka most frequently mention customer service, order number, and return policy problems. Zapaka ranks 11th among Vintage Clothing sites.
This company does not typically respond to reviews
I am absolutely satisfied with my dress. It's perfect and looks much better quality than you'd expect for the price. But beware: the delivery time was 2 months for me, although the website only says a delivery time of about 1 month. The customer service is buildable as they can't give you proper information about the processing and delivery times and always just answer the same thing. But the dress arrived, so I'm very happy :).
I ordered a mens blazer using the dimensions on their size guide but the blazer that arrived was much smaller. Customer support was not helpful, no exchange, only offering a 10% refund, or a credit note to use with them if blazer returned at my expense.
I ordered a mens blazer using the dimensions on their size guide but the blazer that arrived was much smaller. Customer support was not helpful, no exchange, only offering a 10% refund, or a credit note to use with them if blazer returned at my expense.
Dress quality is not as their photos are described on their website. They're very cheap. The fabric is shiny and the lining feels like felt. It takes forever to ship, even with expedited shipping. They claim to have a return policy and when I initiated the return they offered me 10% off for the purchase of the dress. This is not what their return policy indicates. Straight trash!
Complete scammers
I deeply regret ever purchasing from this company. I ordered a dress from them a few months ago, but it was poor quality and not as described, so I promptly returned it. Fast forward three months, and I'm still waiting for my refund.
I've sent over 100 emails to their customer service, and every single response has been the same generic line: "I've escalated this issue." Yet, nothing ever happens beyond that. No confirmation, no timeline, no accountability. It's become clear they're just stalling and avoiding refunding my money.
At this point, I feel completely scammed. Avoid this company at all costs! They'll take your money, and when it comes to refunds, you'll be left chasing them in circles. Worst online shopping experience ever.
I bought the dress £133 and paid another £30 to return it, down the drain. I will my bank to dispute it, I worked really hard to earn that money I am not gonna let a few scammers take. Absolutely disgusting and disappointing.
Ordered a 3 piece suit for a wedding and when I recieved this it was way too small and they tried to tell me it's the correct size, the offered me 10% refund of purchase price which was $199 with postage and I could keep the goods which are absolutely useless to me... I'm disgusted with the customer service I recieved... I would never recommend anyone buying from this website... return address is China so how is this Australian made? Very dodgy
Products used:
None
Be careful when ordering here. The sizes are incorrect on the site and their return policy is a lie. If you follow their return policy I t heir website, they will avoid having you send it back. Overpriced dresses at low quality standards and materials.
Tip for consumers:
Please be careful, it’s a lot of wasted money with poor quality dresses that don’t match the website and sizing listed in measurements. They do not follow their return policy and will avoid getting you to return it with only a 10% refund.
Products used:
Navy formal dress
The dress looks nothing like the one on website, different cut and small on size, im usually size 18 and I ordered 20 just in case but what I got it's size 14-16
I don't even try to sent it back as I know I'll never get a refund like to many people lost their money, I should have read the reviews before I buy, shame on this scam website
Products used:
Dress
A while ago I ordered 3
Dresses here, I paid €139 and on top of that I paid extra for fast delivery. But the dresses still arrived to late. The event where I wanted to wear one of them to had already passed. And the quality of the dresses is sooo bad, it looks nothing like the pictures. I contacted the client service to make a return but according to them I was already to late. Now they won't answer any of my calls or e-mails. I'm really pissed!
Products used:
None
I ordered a dress for my daughter's wedding. When the dress arrived it was completely the wrong color and they will not make it right or take my return without me paying to return it and placing a new order. How do I know I will get a refund or get the proper dress the next order? AND will it then arrive in time? First pic is dress I received vs. second pic is dress I ordered.
Tip for consumers:
Very poor customer service and will not send proper dress that was ordered. They want me to return the wrong item at my expense and reorder the one that I originally ordered. This is time sensitive and I cannot wait for return and re order especially on my dime.
Products used:
I haven't gotten what I ordered yet and it doesn't look like I will either.
This company deserves a ZERO star rating. Their customer service number is bogus and you will NEVER speak to a human person regarding your order. My dress took almost 3 months to arrive and when it did arrive, the quality and fit were horrible. Even though I requested to cancel my order before receiving the dress, they still shipped it and are refusing to issue a refund. PLEASE...take these reviews seriously and DO NOT buy from this company!
Products used:
Hated the dress
I'm very disappointed with ZAPAKA they are a big layer, and the only they are looking is to take the money from your account and don't care how long will take to be delivery your order. I can write a lot of words but I don't think they care about it. Shame.
Order dress and it was delivered 4/10. I had 10 days to notify them. So i did but they said the dress was delivered on April 5th which was a lie. However, I also order a new size immediately because i needed it for a Prom. The dress came late and again not the correct size. Now they are telling me to go to the seamstress to get it sized. That the delivery was in time and the will not refund the money. Do not order from this company. They are not legit. Poor Service.
This is horrific. I could find better quality items on Wish or in a dumpster. The quality is awful, it's not even the same colour and it looks absolutely nothing like the pictures whatsoever. I'd rather dig up my rotting grandmother and wear her clothes than wear this. I paid way too much for an item this $#*!ty and shipping took over 3 weeks too (the website says 6 - 10 business days). Don't waste your time or money!
Products used:
Shirt
DO NOT BOTHER WITH THIS COMPANY! They are totally unresponsive to emails. Judging by all the other similar negative feedback, it's probably the reason this company has disabled the comments on their Instagram.
I bought a dress that was the wrong fit and I sent a total of 4 emails requesting a return. Heard nothing. Left a negative review and received a response from the company to contact them (surprise surprise).
Did just that, contacted them again, and surprise again, no response. Seriously?
Zapaka, you need to do better or don't run a business at all. Order number ZAPAKAAU******* in case you decide to follow through but I doubt it.
Products used:
Dress
I have been trying for 2 weeks to make a return from order US*******. I have followed their posted process and have requested a return within their 7 day return window. I have sent multiple emails, left phone messages and have even tried the online chat. I have received no response. I have complied with their requirements - they are not a reputable company. DO NOT BUY FROM THIS SITE
Tip for consumers:
ordered 2 dresses. Wanted to return them both. I paid for expedited shipping and the order took 20 days to be delivered. Have followed the company's posted return process and timing but have received no response for 2 weeks
Products used:
ordered 2 dresses. Wanted to return them both. I paid for expedited shipping and the order took 20 days to be delivered. Have followed the company's posted return process and timing but have received no response for 2 weeks
I returned a dress which was too small, the company said they will give me a refund on the email they sent me. I posted a dress recorded delivery so i have proof they have it. I have not received a refund and the customer service will not reply to my emails at all. Will never use this company again which is a shame as i never had a problem in the past.
I ordered two dresses for my daughter, both in size 4. Unfortunately, one dress didn't fit, so I promptly emailed Zapaka within 72 hours to arrange a return. However, I received no response. After emailing them again and providing extensive proof of my previous emails along with pictures of the dress and its packaging, they finally replied, offering only a 10% refund. When I questioned their decision and requested an explanation, they increased the refund to 20%, still without clarifying why they were deviating from their stated return policy. To add to the frustration, despite my numerous emails throughout the day, they responded as if it were our first contact. This experience has left me deeply dissatisfied, and I have decided never to order from this company again.
Furthermore, the dress we decided to keep broke within an hour of my daughter wearing it, highlighting its poor quality. In contrast, when I returned two dresses to WINDSOR, another company, I received a full refund promptly. WINDSOR DRESSES upheld their return policy without issue. I strongly advise others to avoid Zapaka and instead opt for companies that honor their return policies, saving both money and time.
Tip for consumers:
I ordered two dresses for my daughter, both in size 4. Unfortunately, one dress didn't fit, so I promptly emailed Zapaka within 72 hours to arrange a return. However, I received no response. After emailing them again and providing extensive proof of my previous emails along with pictures of the dress and its packaging, they finally replied, offering only a 10% refund. When I questioned their decision and requested an explanation, they increased the refund to 20%, still without clarifying why th
Products used:
Dresses
Shopping at Zapaka is a very disappointing experience. They didn't send any return address or instructions with the delivery and when contacting them it took so long for them to answer that I wasn't able to return the goods on time. They then offered me a 20% refund of my total order (which is less to what I wanted to return - but OK).
Since then almost 4 months have passed and I haven't received any refund or even response from them
Tip for consumers:
Just never order there if you are not sure that the size of the dress will be perfect for you
Products used:
1 dress out of 4.
This is the first and last time I will order from this company. I ordered a dress which was too big. I have emailed Zapaka several times with no response! I've tried calling their number as well and all it does is ring and no answer! You can't even leave a message! I wish I read the reviews prior to ordering from here. I will make sure to let my family and friends never to order from here! Now I'm stuck with a dress that I can't return and Money lost.
Tip for consumers:
Know that you if you’re not satisfied with your product you will mot be able to return and will mot get your money back!
Products used:
Prom dress
I've emailed 5 times about wanting to return a dress I purchased and have received no answer. Their online chat is a joke as it doesn't work and no one answers. Tried to call, message them and send them a whatsapp request and still nothing. I want to return the dress. The quality is awful and it just doesn't fit. My order number is ZAPAKAUK*******
I want my money back as soon as possible. This company is a scam
I ordered the 1st mermaid dress in teal for my daughter's prom. It took 4 weeks and 1 day for me to receive it and it was the wrong dress and color. We don't have another month to wait for the right dress. I'm awaiting a response and then will update re customer service.
I have been waiting for any type of confirmation or information about my purchase for almost a month. They have not answered email after email and they will not respond to anything regarding tracking, or delivery.
The worse site I have ever encountered
It's been over 2 weeks now and I still haven't received my order….
Mind you I paid extra $45 for express shipping
4-7 days TWO WEEKS later it still hasn't even left the warehouse!
I keep getting excuses about the time of year, is busy and thank you for your patience….
We will get back to you when we know more regarding your order!
When asked for a refund their response …….
We will refund you your express shipping fee, however not the entire amount because I didn't cancel my order in a 24 hour period!
Joke! Don't waste your time ordering from this site
I can not emphasize this enough….
It does not deserve a rating…. 0 I would give it however I can't submit my response without giving a rating
I ordered a dress that I'd like to return. They give you 7 days. I emailed everyday, called, & tried to IM. They completely ignored me. And now I am stuck with a dress wondering if they are going to also steal my ID / credit card info.
Tip for consumers:
They do not respond & do not exist - it’s a sham!
Products used:
None- I do not want this dress & have no use for it
I am absolutely satisfied with my dress. It's perfect and looks much better quality than you'd expect for the price. But beware: the delivery time was 2 months for me, although the website only says a delivery time of about 1 month. The customer service is buildable as they can't give you proper information about the processing and delivery times and always just answer the same thing. But the dress arrived, so I'm very happy :).
I have been trying to return my order (ZAPAKAUS*******) and have not been able to reach their phone number. I sent them an email but these reviews do not have me hopeful for a response. I have even messaged their instagram page. Hopefully they get back to me as soon as they can.
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
Gain trust and grow your business with customer reviews.
ZAPAKA is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
1996: Our factory has been being the OEM of many American and Germany companies.
2002: We set up our own factory and the workshop. Since the establishment of our company, we’ve been dedicated on the research and production of women's wear and other accessories, shoes, bags and other fashion items.
2018: After the 16 years’ exploration, we have finally created our own complete research system, production system, quality management system and customer after-service system. We mainly produce vintage dresses, lace dresses, wedding gowns, special event dresses, wedding party dresses, and accessories. Most of them are sold to the European and American high-end market. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. Zapaka prides itself on exceptional customer service, high quality and affordable prices.
Dear customers,
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us at service@zapaka.com or provide us with the valid order number. Thank you again for bringing this to our attention, so that we can make improvements for the future.
Enjoy the rest of your day!
Zapaka Customer Support Team