• Zapaka

Zapaka

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Overview

Zapaka has a rating of 2.4 stars from 516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zapaka most frequently mention customer service, order number, and return policy problems. Zapaka ranks 11th among Vintage Clothing sites.

  • Service
    309
  • Value
    250
  • Shipping
    270
  • Returns
    253
  • Quality
    266

This company does not typically respond to reviews

Positive reviews (last 12 months): 41.8%
Positive
41
Neutral
0
Negative
57
119
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How would you rate Zapaka?
Top Positive Review

“Product received late, but it's beautiful”

Jennie T.
6/8/22

I am absolutely satisfied with my dress. It's perfect and looks much better quality than you'd expect for the price. But beware: the delivery time was 2 months for me, although the website only says a delivery time of about 1 month. The customer service is buildable as they can't give you proper information about the processing and delivery times and always just answer the same thing. But the dress arrived, so I'm very happy :).

Top Critical Review

“Size of clothing supplied does not match size details on website”

Kristina C.
10/1/24

I ordered a mens blazer using the dimensions on their size guide but the blazer that arrived was much smaller. Customer support was not helpful, no exchange, only offering a 10% refund, or a credit note to use with them if blazer returned at my expense.

Reviews (516)

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Reviews that mention popular keywords

return policy (35) customer service (101) order number (26) dress company (11) phone number (13) prom dress (26)
Thumbnail of user nankeherringceeg
10 reviews
2 helpful votes
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April 16th, 2024

I ordered my dress afraid of it not arriving in time, however it only took a week for it to arrive from very far away. They offered me support by letting me track my order and replied quickly to my email. The dress its self is beautiful, lovely quality and fits me perfectly, so so happy cannot wait for my prom!

Thumbnail of user catherinet738
1 review
0 helpful votes
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February 22nd, 2024

If you're looking for unique and on-trend dresses, This is the place to go. I purchased a dress with a bold floral print, and it instantly became a favorite in my wardrobe. The attention-grabbing design and the vibrant colors made me stand out at social events. I can't wait to explore more of their stylish collection.

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Thumbnail of user angelah2436
1 review
0 helpful votes
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February 22nd, 2024

Ordered a dress for my daughter over a month ago and has never come! No one will respond and they didn't send any tracking information! The dress was over $200! So mad right now! Worst site I have ever ordered from! Where is my purchase?

Products used:
Dress

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Thumbnail of user endis1
1 review
0 helpful votes
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February 29th, 2024

I ordered a dress on February 14, it was marked with "ships within 48 hours"
Today February 29, the dress is still not on its way, I have a party on Saturday.
And all they do is telling me that it's packed and ready for shipment.

Don't buy anything from a this page…
And they have the worst customer service I've ever experienced…

Tip for consumers:
I want my money back

Products used:
Haven’t received the order yet!
Should have been here 8-9 days ago

Service
Shipping
Thumbnail of user debraj884
1 review
0 helpful votes
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February 19th, 2024

With breathable fabric, 3/4 length sleeves, & a midi hem, this eclectic print dress suits both summer & early fall. It layers well yet remains comfortable as temps fluctuate during transitional weather. A true year-round piece.

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Thumbnail of user norak105
1 review
0 helpful votes
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February 17th, 2024

As a busy professional, simple yet polished casual wear is a necessity for errand-filled weekends. This tiered maxi hits the elusive balance between breezy and put-together effortlessly. Its floor-grazing hem pairs seasonal sandals or boots with an overlapping v-neck allowing necklaces to peek through. Woven viscose drapes around the body lightly while retaining its swing with each step. After brunch errands, emergency shopping trips and hikes alike, it maintains its easy elegance without straying from the first morning of wear, always keeping me ready to seize new weekend opportunities as they arise.

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Thumbnail of user awaniek52
1 review
2 helpful votes
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February 22nd, 2024

We bought a prom dress. It did not fit well, and the quality was not good, with some stitching issues. We asked for a return and as many other customers we could not get reply to from the customer service. We emailed several times, and they will ignore you hoping you will go away. Don't get fooled by the reasonable prices, you get what you paid for and if you need to return – good luck. I am really surprised that they are still in business.

Products used:
Prom Dress

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Thumbnail of user lisettel23
1 review
0 helpful votes
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April 9th, 2024

Do not ever purchase anything from them They are a complete sca. They never return emails or requests for a return and you only have 7 days to do it! NEVER ORDER form them!

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Thumbnail of user lloydfenixjnkkf
14 reviews
1 helpful vote
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March 24th, 2024

I was very hesitant to order a dress for my daughter's wedding online but was not able to find anything at the stores. I am so glad I found this great dress at JJSHOUSE. It fit perfectly, is very well made and I am excited to wear it to the wedding this month. Thank you JJSHOUSE.

Thumbnail of user johny1386
1 review
0 helpful votes
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March 6th, 2024
Verified purchase

I ordered 2 suits after 3 weeks none had been sent i asked for a refund for 2 weeks leeding up to 3 weeks their response was bad luck due to their policys so i got my bank to refund the transactions. They did send one suit it was very poor quality and un wearable and they wanted me to send it back at my cost after the bank refunded it this is the quality of service you will recieve.

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Thumbnail of user lyndsayp16
1 review
0 helpful votes
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February 22nd, 2024

I was looking for an elegant dress for a formal event, and this company delivered in spades. Their selection of V-neck dresses is impressive, with styles to suit all preferences. I fell in love with a floor-length gown featuring delicate beading along the neckline and a flowy chiffon skirt. The dress made me feel like a princess, and I'm grateful for the outstanding customer service I received.

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Thumbnail of user frankz618
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

I ordered a dress from Zapaka for my daughters prom. The only reason we purchased this dress is because the website stated US4-US10 sizes were in stock and they would ship within 48 hours. EIGHT DAYS LATER...the dress has still not shipped. I have sent emails, IM's, called the customer service number and I still can't get anyone to tell me why the dress didn't ship and what the status is. Needless to say it will not get here for her prom and based on the additional reviews on this and many other sites I will probably have to small claims court to get my money back. It will be worth the time and effort to make the point. STAY AWAY from ordering from this company...they will take your money and run. My daughter and I were both incredibly disappointed.

PS...here's the order number (Order ZAPAKAUS*******) save your excuses and post the reason your website said it would ship in 48hours and it didn't, the status of the order and tell people why your company can't answer a simple IM, email or phone call.

Products used:
Dress was advertised online as in stock and ships within 48hours. 8 days later it still has not shipped. I have no idea if I will even get the dress we ordered let alone a refund

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Thumbnail of user rebeccam2895
1 review
0 helpful votes
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February 17th, 2024

Planning a wedding can be stressful, but finding the perfect bridesmaid dresses was a breeze with you. The color options, the different styles, and the ability to customize the sizes made it easy to accommodate my entire bridal party. The dresses were delivered on time, and my bridesmaids looked stunning. Thank you for making my wedding dreams come true.

Value
Quality
Thumbnail of user maryr4110
1 review
0 helpful votes
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February 17th, 2024

I needed a glamorous gown for a gala event, and this company came through with flying colors. Their range of evening gowns is astounding, and I settled on a jaw-dropping floor-length dress with a plunging neckline and a dazzling sequin bodice. The gown hugged my curves beautifully, and I felt like a star on the red carpet. Thank you for making me feel like royalty for the night.

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Quality
Thumbnail of user evab385
1 review
4 helpful votes
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January 31st, 2024

Bought a lovely frock for a special occasion but it was way too small & obviously not the size it claimed to be (without a size label inside). Sent 6 emails asking to returns & none of them were answered. Direct messaged them from their website - no answer. Messaged their Facebook account & still no answer. They need to learn how to provide a better customer service and upgrade the customer's experience to above $#*!.

Tip for consumers:
I don't recommend them at all. They don't deserve good paying customers.

Products used:
I replaced the dress that didn't fit, but now I'm stuck with a dress 2 sizes too small.

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Thumbnail of user dakangw
DaKang W. – Zapaka Rep

Dear valued customer,

I sincerely apologize for the poor experience you had with your recent purchase from our store. We strive to provide excellent customer service and high-quality products, so your feedback is invaluable in helping us improve.

I understand the frustration when an item does not fit as expected or match its product description. Thank you for bringing this issue to our attention - I have notified our team to look into the sizing and labeling of this particular product.

Additionally, I apologize that we did not respond to your inquiries in a timely manner. Customer communication is a top priority, and we clearly fell short in this instance. I will be working with our customer service team to ensure we answer all customer emails and messages promptly moving forward.

Please know that we want you to be fully satisfied with your purchases. I hope we can rebuild your trust by resolving this issue to your complete satisfaction. Thank you again for taking the time to share your experience - it will truly help us enhance our customer service procedures. We appreciate you giving us the opportunity to make things right.

Sincerely,

Thumbnail of user kathys2596
1 review
3 helpful votes
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February 3rd, 2024

While the price point for a costume dress is great, a return is nearly impossible if it doesn't fit or you simply don't like it. The company responded well via email (I never tried to phone) which was the only positive. They offer a 15% refund only and you keep the dress. The refund of less than $8 basically covered the shipping you pay when ordering. If you want to return for full refund, buyer incurs shipping cost to China that will cost you over $100, which is more than the dress. Lesson learned, order from Amazon where you can return.

Thumbnail of user melissak1483
1 review
0 helpful votes
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February 22nd, 2024

I was a little skeptical about the quality of the dress I ordered from this company because the price was so affordable. But when the dress arrived, I was blown away. The fabric was great quality, and the dress fit perfectly.

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Thumbnail of user valerier905
1 review
1 helpful vote
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February 7th, 2024

I purchased 5 dresses. The style names were so deceiving / confusing that I accidentally ordered two of the same dresses for two different styles. Instead of getting 5 different styles I got three (with two duplicates). None of them fit well. The return process is an ORDEAL. I had to provide the reason I was returning each one, a photo of each dress and a photo of the label on the packaging. It took over 6 weeks and several followup emails only to get a reply through their chat feature on the their website. This was simply to be provided with an address to return the items. I paid $200 for the 5 dresses which was a great price, but it cost me $90 to return the items to China. Save yourself the money. It's not worth it.

Products used:
I returned all five dresses

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Thumbnail of user auvk.global
1 review
1 helpful vote
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February 17th, 2024

It had been over their amount of guaranteed days before they would ship out the dress and they never did. Customer service will never respond to your emails and they will take your money without giving the product. Absolute scam. You can email them and no response and they will never update you. Don't waste your time and money.

Products used:
Prom dress

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Shipping
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Thumbnail of user frankm2612
1 review
0 helpful votes
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March 15th, 2024

DO NOT BUY FROM THEM! OUR ORDER WAS A MONTH LATE AND THEY REFUSED TO REFUND US AND REFUSED TO HELP US AFTER OUR CONCERNS! THEY LIE ON ALL OF THEIR WEBSITES AND JUST WANT YOUR MONEY!DONT BUY FROM THEM.

Tip for consumers:
DO NOT BUY FROM THEM! OUR ORDER WAS A MONTH LATE AND THEY REFUSED TO REFUND US AND REFUSED TO HELP US AFTER OUR CONCERNS! THEY LIE ON ALL OF THEIR WEBSITES AND JUST WANT YOUR MONEY!DONT BUY FROM THEM.

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user christophera1354
1 review
0 helpful votes
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March 22nd, 2024

Ordered dress, money taken from.my bank account but no.order number given or any email from them. Chased numerous times providing proof of payment, now they no longer reply to my emails. Avoid.

Products used:
Dress

Service
Thumbnail of user sharonk1880
1 review
0 helpful votes
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April 10th, 2024

The worst customer service, does not fit, took 2 months to ship, and looks cheap. DO NOT ORDER. If I could give it 0 stars, I would.

Tip for consumers:
This is awful

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user susand105
3 reviews
13 helpful votes
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March 4th, 2024

I ordered one of the Zapaka dresses for a party because they promised delivery in a week. That was a lie and they just updated the shipping to 4 weeks as it's coming from China! Beware!

Tip for consumers:
This company is deceitful about shipping times

Products used:
Dress

Service
Value
Shipping
Returns
Thumbnail of user vickim729
1 review
2 helpful votes
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January 21st, 2024

Going by their measurements I had to order a size 18 dress. I'm normally a size 12/14 sometimes a 10. When the dress arrived it was far too tight, the wrong colour and for a floor length dress, it was short. Dreadful trouble getting any response from the seller, luckily I paid with PayPal and they came to my rescue. Seller offered a full refund once the dress was returned. Trying to post this dress I was told that it was going to cost ME $45. I only paid $22 to get it. So false advertising does pay for the rip off people. BEWARE

Thumbnail of user dakangw
DaKang W. – Zapaka Rep

Hello
Thank you for sharing your review with us. At Zapaka we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Zapaka Customer Care

Thumbnail of user diedreb11
1 review
0 helpful votes
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March 9th, 2024

I purchased a dress from this company and was pleasantly surprised by the quality and style. The prices are affordable, and the selection is fantastic. I'll be a repeat customer.

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Value
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From the business

ZAPAKA is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.

Business History

1996: Our factory has been being the OEM of many American and Germany companies.
2002: We set up our own factory and the workshop. Since the establishment of our company, we’ve been dedicated on the research and production of women's wear and other accessories, shoes, bags and other fashion items.
2018: After the 16 years’ exploration, we have finally created our own complete research system, production system, quality management system and customer after-service system. We mainly produce vintage dresses, lace dresses, wedding gowns, special event dresses, wedding party dresses, and accessories. Most of them are sold to the European and American high-end market. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. Zapaka prides itself on exceptional customer service, high quality and affordable prices.

Company Representative

Thumbnail of user dakangw
DaKang W.
Typically does not respond to reviews

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