Zapaka

I ordered two dresses from here and they were not as expected, which is a risk we take when ordering online. However, their return process is a nightmare, so if you are 100% sure you will like the dress buy it but if not, do not expect to get your reimbursement without any ordeal. They request tens of pictures of the dress, pictures of the original packaging, and you have to go through various departments for "Approval" of your return. Then pay an exorbitant amount to ship back to China. Will NOT be buying from them again!

I placed an order for my daughter's graduation formal, received a dress in the same colour but completely different style. It was a nightmare trying to contact the seller for a refund, emails after emails and via online chat. I requested Zapaka to pay for return shipping to which they declined. According to their 'policy' return shipping is to be paid by customers even though WRONG item was shipped by their warehouse. I would give them zero star if possible.

Purchased 2 items in good faith and paid an additional £16.99 for a speedy delivery. Items did not arrive in time. ( contacted customer service a number of times to no avail) unfortunately they arrived after my event so I need to return, They now expect me to
Pay shipping costs back to China. Also trying to offer me a 10% refund to not return.

Items are more fancy dress, very poor quality. Would not recommend

The dress I ordered was really pretty but did not fit well and I need to return it. I emailed the service email twice already with my specific order number and haven't heard anything back. They have a time window of seven days but at this rate I won't be able to. I just lost off $100 because they won't respond to the email I sent to *******@servicezapaka one. Don't buy unless you know you'll keep it.

My daughter ordered her prom dress on February 14,2022. The dress arrived more than 3 months later, a day before prom - May 21! Needless to say, we had to shop for another dress because the support agent we kept contacting back and forth just told us to wait. The dress was not in transition until after we asked for a refund and were reassured we will receive it. We are still emailing back and forth with customer support to get the return instructions and the well-deserved refund.

I want to change my comment. Made an order at this store. There are problems with the tracking number. But the order came on time. The dress is very pretty. I ordered a size dress, very well tailored. Nice and high quality material. My daughter is very happy.In addition, I was refunded 20 percent of the cost. I highly recommend this store. Both the support service and the clothing are of a very high standard.

I have never been more disappointed in a company. I checked the return policy BEFORE buying. These dresses come from CHINA, so the dresses did not make it in time for the event. It said 10 business days, don't believe that. No one answers the phone number provided. You have to send an email to request a refund within 7 days. Funny how no one contacted us back or emailed us to tell us how to refund. Pass on this company! Poor quality too.

Tried the return site, it doesn't work. Emailed, no reply. Emailed again, hoping in vain I think. WhatsApp doesn't work and the phone number is out of service. I despair that we will get our refund. Seeing as other negative reviews get a response... here goes nothing. PS the order number is ZAPAKANZ5804; hope that we can change this review because we hear from you

I bought a $179 prom dress for my daughter and they sent us wrong size and will not let me return the dress. Be careful if you buy from this site. Poor customer service and they take forever to email you back.

I ordered a white lace dress for my daughter to try for her wedding rehearsal dinner. It was beautifully made and the lace was exactly as pictured, which was really nice and good quality. Please be aware this is not a ship overnight business - it took about 3 weeks before the garment was completed and shipped and then it goes through customs. Order early and you will be all set.

The dresses from this company are on-trend while still maintaining a timeless elegance that will never go out of style. I love that I can wear my dress to multiple events and still feel fashionable and chic.

Ordered three dresses that did not fit. Return is impossible using the instructions they give. VM box is full. No response to Whatsapp. Responded to email three days after I sent saying there is a 7 day window, which I had met, asking for more info and pictures. I sent requested info within 6 hours and have received no additional information three days later.

I'm never buying from this cheap junk place again. Spent $143 on a dress, it didn't fit so organised a return. Posted it and provided all the evidence they required. Also provided photographic evidence of confirmation of delivery. Returned it on 29Dec and am still waiting on a refund. On 9 Feb company said 48 hours and it would be refunded. 15 Feb I'm still waiting and no response from company. Have had to open several PayPal disputes. Will be taking this further, these dodgy Chinese companies are criminal.

I ordered 2 dresses in April and paid over $30 for expedited shipping (maximum of 9 business days according to the website - 2 days to process and 7 to ship), and nearly a month later the order is still nowhere to be seen! I have contacted to see about getting at least a partial refund, but don't like my chances. Wouldn't recommend unless you have ordered months in advance.

I paid extra money (a lot) for shipping, because I need dress for special occasion. But of cause I got it 5 days later. I am not talking about get refund. They communicate be e-mail only, nobody answering the phone. Finally they offered me 10 % refund and keep the dress. They are lying about their refund policy. I won't recommend this company. NO.

Wish I had checked the reviews here, I ordered 3 dresses, none of them fit well. I had to pay shipping both ways and pay the 15% restocking fee, all of which ended by being quite a bit of money down the drain.

My order never came and no one will respond back to me, seems like a fake site. $150 because I paid extra for fast shipping and its been over a month, missed the event I was supposed to wear it to... now i just want to dress or a full refund.

The worst company ever.
ZAPAKA.UK website. I genuinely thought it's located in uk.
Poor quality dress arrived 4 sizes smaller. As it was sellers fault,I still have to cover return cost OF £25 TO CHINA
SCAM! DO NOT BUY! AVOID
* also,Zapaka team,here is my order number ZAPAKAUK*******

What I love about this dress company is how versatile their dresses are. Whether you prefer a classic, timeless look or something trendy and modern, they have a dress that will suit your style. I can always count on finding something I love here.

I have ordered several dresses in different styles and fabrics and they have all exceeded my expectations. Beautiful, affordable and high quality. Shipping is fast and returns are accepted with no issues. If you're looking for cute dresses at great prices, look no further!

Well my daughter ordered her prom dress. Suppose to be here. Hasn't shipped yet. She emailed them realizing it won't be here like it's suppose to for prom. She asked for a refund. She was told she would get one and then was told that she only gets the cost of shipping back. Messed up part. It NEVER shipped. Are you serious? She either has to take the dress or just get $20 for shipping and they keep the dress. What a damn scam. Do not go here. Horrible

Shipping times are way off. The dress I ordered for a specific date didn't ship until two weeks after I ordered the dress. Am certain it won't be here by the day of the event. Have reached out to customer service where I received vague bs responses.

My daughter ordered several dresses a month in advance of her prom. The site noted that the dresses were in stock and ready to ship. She paid for expedited shipping to make sure they'd come in time. The dresses arrived 6 weeks late (after her prom). We tried to cancel the order, and were unable to do so. When we tried to return the dresses, we were given an address in China - at a cost of $67! Added to the cost of expedited shipping and returns, we would have paid over $100! The site boasts "easy returns" but it is a HUGE LIE! DO NOT SHOP HERE.