Zapaka

Do not buy from this company! They sent me the wrong dress and then would not pay for me to send the dress back. You have to contact them to get approval to return items and the address they give you is in China so it's going to cost a lot to get a refund to fix their mistake! Terrible customer service!

My order number is ZAPAKAUS*******. I still haven't received any confirmation that my order will be coming. I still don't know if it will be shipped anytime soon. On their website, it says that it should take 6-10 days to ship and it's been longer than that and I still haven't heard back from them. I have emailed multiple times and they still haven't gotten back to me. It sucks because I'm trying to get this dress on time for my prom which is in a few weeks.

I once wrote a poor review on an item (based on material) and it was posted successfully. Then after a few days later, the review was taken down.
Sounds like they thoroughly go through what to include on their site and what not to
Pretty scammy of them

I ordered my dress and didn't receive a confirmation email or anything. It should be shipped soon, but based on these reviews I'm not sure if it will be shipped when it's supposed to or if it will even be delivered at all. I tried emailing as well as sending a message through the site but I was met with no response. My order is ZUPAKAUS*******. My prom is coming up soon and my dress still hasn't shipped even though I selected and payed for the expedited shipping.

09.08 zapaka received my return. 18.08 after few e-mails they confirmed money transfer but today (29.08) i am still waiting. I lost 168 EUR and cost of returning to China.
Their customer service is a bot. Please, don't buy anything.

I ordered twice from this website. First time I ordered 3 dresses. I received 2,1 that I had ordered the other was a random dress. When I emailed the customer service I was told to take it up with the freight company even though it was a packing issue when they picked my order? I thought I would give them a second chance and ordered 2 dresses. I was sent an email saying one was not in stock despite it saying in stock on the website and that it would be refunded. Refund was received. The other dress from that order just arrived. Is a very poor representation to the photo on the website. After twice bitten, don't bother.

I recently bought a dress off this site and as I am based in Australia, I understand it will take time to arrive BUT I never received a conformation email. Checking my transactions I definitely did pay for this dress as at first thought the transaction didn't go through. I finally emailed the customer service line and after a week no reply, that's why I am writing this review hoping to get at least some recognition.

A horrible horrible company. Stay away! Dont trash your money!
I have purchased a dress 3 weeks ago with the ZAPAKADE******* order number and the quality is completely different than the picture in their website. Since days I have been trying to reach them out by calling and mailing to carry the return&refund process out, so far nobody answered to any of my emails nor my calls. Yet they promise answering in 24h answer in their website!
I am so regret and frusturated. I have never had such an bad experience from any website before. I will file a law suit and encourage other customers who have similar experiences to do so!
Dont let these people to earn money out of lies and tricks!

I bought this dress for my prom, and it's absolutely stunning! It took exactly a month to arrive, including processing and shipping. It took quite a while to process, and I was worried it wouldn't be here on time but once processing was complete, it was shipped in a week! I would definitely recommend custom fit, I'm very tall so that was the best option for me, and it's not massively expensive. The quality isn't awful, it's no designer brand, but it's very good for the money. I would also say that the dress has a slight pink undertone to it, but I had no problem with that. Unfortunately my prom has been cancelled, so I won't actually be able to wear this stunning dress for prom, but I had a nice experience with this company and would definitely recommend it for buying dresses - just make sure to order the dress at least 1 or 2 months in advance for your event.

I purchased a vintage style dress for an event that I was due to attend. I could not fault the quality of the fabric, stitch work and finished garment. I was also very pleased to find that the garment size was exactly as stated on the website. Well done Zapaka I will certainly purchase clothing from you again.

Six weeks later, no dress and no f*cks given. Wish I had never used them, waste of $100. Zapaka are washing their hands of it and the courier company just tells me to go back to Zapaka for assistance. Not helpful at all. Buyer beware

The item you think you are ordering is not the real thing. The photos are from another catalog. Probably women in a sweat shop in China sew something they try to pass off as a duplicate to what you thought you ordered.

As others have said, this company takes your money and it would cost you more to return it to China.

This company needs to be reported to the U.S. government and banned from doing business with America.

Noracora is another Chinese clothing company that runs the same scam.

Bed bugs, SARS, Covid 19 and scams like this is every reason not to trust anything from China.

I wanted to return a dress I purchased because it was too big. It took me over 2 weeks for someone to finally tell me how to return the dress and then they informed me it had to be returned to a "China" address. Be aware about the return policy, it does not indicate that it would need to be returned outside of the United States anywhere on their website.

The customer service team at this company is always friendly and helpful. They make shopping for dresses a pleasure.

My daughter ordered a dress from this store. It did not fit. Zapaka claims they will refund your money, but they do not. The website promises a full refund, but is vague about how to receive it. I sent 10 emails asking where to return the dress. I received occasional responses, asking me to send a picture of the dress (which I did), reminding me that they would not pay my shipping, and finally begging me to keep the dress at a discount, but never disclosing the address for returns. Finally I sent the dress back to the return address on the package and Zapaka wrote to say I'd sent it to the wrong place and there'd be no refund.

EVERYONE, DO NOT BUY ANYTHING FROM THIS WEBSITE! SCAM SCAM SCAM SCAM SCAM

I HAVE FILED A COMPLAINT AND FRAUD REPORT ON THE USA FEDERAL TRADE COMMISSION, AND I WILL NOT STOP UNTIL YOU CANCEL MY ORDER AND REFUND ME!

THE POLICE REPORT HAS BEEN SUBMITTED TOO.

DO NOT BUY ANYTHING FROM THIS WEBSITE. THEY PUT LIVE CHAT ON THEIR WEBSITE, IT'S DEAD NO REPLY. THEY GAVE AN EMAIL ADDRESS FOR CANCELLATIONS, NOBODY GIVES A DAMN AND REPLIES. THEY HAVE PHONE NUMBER, NOBODY PICKS UP. I ORDERED A DRESS UNFORTUNATELY FROM THEM UNFORTUNATELY WIHT AN EXPEDITE SHIPMENT SO I PAID MORE, HOWEVER, THERE IS NO CHNAGE ON THE STATUS OF THE SHIPMENT. THERE IS NO SINGLE PERSON TO GET ANY ANSWER AND NOT EVEN CANCEL MY ORDER TO GET REFUNDED. I TEXTED THEM ALSO FROM THEIR SOCIAL MEDIAS, NO RESPONSE.

It's a shame, and big mistake ordering from this website. They are scams and they only take your money after they disappear.

Placed my order for my prom dress April 14 and did fast shipping. Have tried contacting them and they don't respond. Haven't even gotten a shipping number or telling me hey here's how the dress is coming along and no one answers phones to talk to someone. So I will never buy from them again and the dress was really pretty too. ZAPAKAUS******* that's my dress confirmation number. But Zapaka you need to send my dress cause I need it may 9 and it already should've been here already. And I can't return it because you guys don't show your return policy until after you've already paid for the dress. So please send my dress before April 29th I greatly appreciate it. But never buying from y'all again.

Was very worried about ordering a dress out of state, I ordered a 2 it was way to big! So I wanted a 0 but that was not available. I ended up ordering and wearing a 00 and honestly I am happier the 0 was not available. Also talked to customer service several times, they are very helpful!

I ordered a prom dress. It arrived with a hole in it. They make you jump through multiple hoops for the refund process. I returned the dress and they were supposed to send me a replacement, instead they charged my credit card again. I canceled the order and they shipped it anyway. I am still out $196.41 plus over $100 in shipping fees to return it again. I have filed a legal complaint but STAY AWAY from this website. Also, they say they are in the US and they are not, the dresses come from China.

I took the risk ordering from this rando site and I regret it. I ordered a bridesmaid dress and the bra was all the way up to my collar bone and very poor quality. I went to return it outside the 7 day return window and no flexibility was offered by customer service, even though I explained that I had ordered multiple bridesmaid dresses and 7 days was not enough time to make a decision. I was refused an escalation to a manager. Do not order from here!

This company has a great selection of dresses to choose from, all of which are stylish and on-trend. They have dresses for every occasion, from cocktail parties to weddings, and their prices are very reasonable.

I made an order with Zapaka a few weeks ago for an event. I've been trying to get an update on where they are as I was told several days ago that they were on the way to the shipping company and I'd receive an update soon - but I haven't received an update or tracking number and my emails and the live chat have not been answered.I was also asking if I could get expedited shipping to make it faster but nothing (there was nothing to choose from in checkout). I'm very worried that the dresses won't arrive in time for the event now.ZAPAKAAU*******

No tracking number ever received. Emails that weren't genuine. You can't actually speak to a real person. I've requested a refund and no action.