I ordered a dress, and unfortunately it did not fit me. Be very carefull: you have only 7 days to notice them you are intended to return the item, after this period no way to return and to get a refund. This period is too short.
I will not order at this place anymore.
DO NOT ORDER IF YOU MIGHT RETURN! The dress was nice, but was tight and uncomfortable in the armpits. I thoroughly read the return policy before purchasing. I was aware that I would need to pay return shipping if I wanted to return. The problem is, most companies charge the same price for a return shipping label as they did for the original shipping. I paid $5.88 for shipping when I ordered the dress, so I was expecting to pay that much to return the dress. That is not the case. They do not provide shipping labels at all. They just give you an address and say they will give you a refund once they receive the dress. The company is located in China, so the cheapest shipping option was $27 to return a $43 dress. That is absolutely ridiculous! When I asked customer service about this, they just keep sending me the same email with their address, saying they will refund me once they receive the dress. When I try to call their phone number, it just rings and rings until it disconnects.
Hello,
We are sorry to hear that you are not satisfied with your experience!
We want to check your situation and provide assistance. Unfortunately, we cannot find any orders under your name. Please feel free to contact us and provide your order number? Our email address is service@zapaka.com.
If you need any help, please contact us, we are happy to help you! Thanks for your patience!
Have a nice day!
Zapaka customer service
Our light is very beautiful and of the utmost quality. This product was packaged very well to avoid damage. I do wish white cords were offered. I think we may just not use this as a light, but rather a lantern as I do not like the black cord.
Hello Customer,
Thank you for your review! We will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Customer Care
I had to return the dress and then custom measure my daughter because the size 12 was too small. The sales consultant Polly Song was really great, helpful and prompt in replying to my emails. We now have the 2nd dress which fits well. Only grievance is that it cost me $47 to return the first dress! Still got a great dress for under $200.
Dear,
Thank you for your kind review of Zapaka. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Zapaka.com soon!
Best regards,
Zapaka Customer Service Center
This was the 7th dress I had bought online to be worn by my daughter for her to attend a wedding. None of the other six from other retailers looked like they did in the photos but this dress did. Very pleased and a great price too. Would recommend.
Dear,
Thank you for taking the time to write your review. We at Zapaka really appreciate this.
Best Regards,
Zapaka Customer Service Center
I must review them because of their high quality and excellent product. I just got A-Line Dress. The best thing is that it has high quality fabric with affordable price and seller has sent me the exact same product that was shown in the website. Thanks for providing a quality product.
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
My daughter tried the custom fit dress on and it fits like a glove. Absolutely beautiful on her. The quality is top notch and great job on the fit and most of all, came in time for her graduation celebration. Thank you. Satisfied Mom & daughter.
Dear,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Zapaka again soon.
Zapaka Customer Service Center
I have been waiting for any type of confirmation or information about my purchase for almost a month. They have not answered email after email and they will not respond to anything regarding tracking, or delivery.
Horrible site. Just DO NOT order from here. They wanted me to pay $32 to send my wrong size dress back for a refund (There sizing charts are NOT accurate and the sent the wrong size dress) and told me to contact the change over faculty when it got to Asia. What?! They where just making it very confusing to send it back so I would keep the dress and not get a refund. And only gave me a 10 percent refund when I payed $70. The dress was also terrible quality. They pretend they are based In Australia when they are based in China! Postage is way overpriced. Corrupt company. DO NOT BUY.
Dear customer,
We feel sorry about the situation.
We'd like to check your case and offer assistance. Unfortunately, we could not find any order under your name, please feel free to contact us and provide your order number? Our email address is service@zapaka.com.
We'll be glad to assist you,
Thank you very much.Kind regards,
Zapaka Customer Care
I got this dress for my formal party. It's absolutely stunning! Quality material, made to perfection, it's just an all around gorgeous dress. What is shown is genuinely what you get. Love, love, loooove!
Overview
Zapaka has a rating of 2.3 stars from 506 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zapaka most frequently mention customer service, order number and return policy. Zapaka ranks 7th among Vintage Clothing sites.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
Business History
2002: We set up our own factory and the workshop. Since the establishment of our company, we’ve been dedicated on the research and production of women's wear and other accessories, shoes, bags and other fashion items.
2018: After the 16 years’ exploration, we have finally created our own complete research system, production system, quality management system and customer after-service system. We mainly produce vintage dresses, lace dresses, wedding gowns, special event dresses, wedding party dresses, and accessories. Most of them are sold to the European and American high-end market. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. Zapaka prides itself on exceptional customer service, high quality and affordable prices.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care