- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Zapaka has a rating of 2.7 stars from 516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zapaka most frequently mention customer service, order number, and return policy problems. Zapaka ranks 4th among Vintage Clothing sites.
This company does not typically respond to reviews
I ordered my dress afraid of it not arriving in time, however it only took a week for it to arrive from very far away. They offered me support by letting me track my order and replied quickly to my email. The dress its self is beautiful, lovely quality and fits me perfectly, so so happy cannot wait for my prom!
I ordered a mens blazer using the dimensions on their size guide but the blazer that arrived was much smaller. Customer support was not helpful, no exchange, only offering a 10% refund, or a credit note to use with them if blazer returned at my expense.
I ordered a dress on April 23rd and was guaranteed 3-5 day delivery. On April 29th the item had not shipped and was past the guaranteed delivery day. On April 29th I emailed the refund department and requested the item not be shipped and that I expected a full refund. I no longer had a use for the dress because the event had passed now. Since then I have 11 different emails asking me to reconsider and that the sent the item anyway. The item wasn't shipped until May 9th. They had 10 days to cancel the order and stop the shipment. I have refused delivery and the company is still giving me the run around about my refund. I have no respect for this kind of business. I would not buy anything from this site unless you want a headache and to lose money.
Tip for consumers:
I would not order from this company.
Products used:
Dress
Date of experience: May 16, 2023
The beading on my dress was so intricate and beautiful. It really added to the overall look of the dress. Thanks for everything.
Date of experience: February 17, 2024
This is a China based company, all they do is take your money and send you nothing. I bought 2 dresses for prom on April 25th and until today I have not receive anything and they refuse to refund my money.
My mistake is paying through PayPal, again this is a Chinese company as well and will not refund my money. I am now desputing the charge through my bank but its not easy, becuse I paid throug pay pal and not a credit card. Buyer be aware! This Company will keep your money!
Tip for consumers:
This is the worst company I have ever used! Never Again!
Products used:
Desses
Date of experience: May 20, 2023
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
Ordered a dress for my Brothers wedding on Halloween and it's absolutely perfect. Better than what I expected and so comfortable. I can't wait to wear it! Also it got delivered quickly
Date of experience: October 1, 2021
Hi,
Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. I hope that in future we can have many more experiences like this.
Please enjoy the rest of your day.
Best Regards,
Zapaka Customer Service Center
I was pleasantly surprised by the prices at this dress company. Their dresses are luxurious and high-quality, yet still affordable. I felt like a celebrity in my dress, without breaking the bank.
Date of experience: April 23, 2023
Dear Diana,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zapaka again soon for all our latest deals.
Many thanks,
Zapaka Customer Service Center
Nice dress that was very similar to one we found in a local store but they did not have the right size. Deliver was a little delayed but still received before event.
Date of experience: June 1, 2021
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
I've worn my dress from this company to a few different events and it's worked perfectly each time. The classic design and neutral color make it easy to dress up or down.
Date of experience: May 2, 2023
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
I was able to find the perfect dress to wear to my graduation at this company. It was exactly what I was looking for.
Date of experience: February 19, 2024
I purchased a dress from ZAPAKA they sent me the wrong dress. I have sent thirteen emails trying to get the dress I ordered. The persons name I was in contact with was Polly Sung. She gave me such a run around, she never told me I would receive the dress I ordered. This is a true review save yourself the frustration and the aggravation l went through.
JEANETTE L.
Tip for consumers:
Do not waste your time here
Products used:
Sent a dress that
I did not order and expected me to return it to China . Dress was $ 42.00 and return shipping was $ 60.00
For their shipping error
Date of experience: June 18, 2022
Dear customers,
Thank you for sharing your review with us. At Zapaka we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Zapaka Customer Care
The customer service at this dress company is top-notch! They are always so helpful and friendly, and they really go above and beyond to make sure you're happy with your purchase.
Date of experience: April 24, 2023
Hi,
Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. I hope that in future we can have many more experiences like this.
Please enjoy the rest of your day.
Best Regards,
Zapaka Customer Service Center
I had a great experience with this company's customer service team. They were so helpful in answering my questions and providing recommendations. Thank you for making my shopping experience so easy!
Date of experience: April 23, 2023
Hello Melissa,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
Honestly they blew my mind away I was scared but I ordered the dress on Friday 3/17/23 and didn't receive any email for my order but the next day I received a text notification letting me know my package was shipped. Fast forward 3 days later DHL dropped my package in front of my door and the dress is AMAZING. Thank you Polly for your quick response
Products used:
A dress for a Gatsby party
Date of experience: March 21, 2023
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
Love the dress. Much better quality than expected and was able to change the size after contacting them. Very satisfied and will purchase other dresses.
Date of experience: October 31, 2020
Ordered prom dress 1 week ago and have still had no confirmation order. Emailed company, heard nothing. AWFUL
Date of experience: February 17, 2024
Much like all other reviews, the dress arrived (it was ok but didn't fit) so I emailed the company as the return policy states. They immediately responded and said I needed to provide pictures of the dress before they'd give return instructions. I provided pictures and return reasoning 3x plus I called the phony number…and nothing. They clearly make returns impossible. I wish I spent my money on a reputable company.
Update: Order #ZAPAKAUS*******
Same one I've emailed customer service directly multiple times
2023年4月17日星期一 上午9:20:49 +0800, Caryn Fletcher <*******@hotmail.com>:
I'd like to return a purchase, please provide the return number/address
Order # ZAPAKAUS*******
THANK YOU,
CARYN
Date of experience: April 21, 2023
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
Bought a dress size too small been trying to contact Zapaka for 2 days with no response. I would like to order a larger size and return the one I have. Impossible
Would never purchase from them again
Tip for consumers:
Make sure you order correct size, because contact is non existent once youve purchased
Products used:
Dress too small trying to contact Zapaka by email, phone etc etc to order larger size but have had no response
Date of experience: July 5, 2022
Dear customers,
Thank you for sharing your review with us. At Zapaka we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Zapaka Customer Care
Found the perfect dress for my tropical vacation. Can't wait to wear it on the beach.
Date of experience: March 9, 2024
Stunning dress, just like the photo. Amazing service and arrived within 9 working days (to NZ) which was before the due date. Will definitely purchase from Zapaka again. Highly recommend!
Date of experience: December 1, 2021
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
I have no words to describe my disappointment.
Delivery extremely late. No contact with customer service. Mistakes in order (only 4 positions of 12 in my order was correct).
Products used:
Suits
Date of experience: September 14, 2023
Hello,
We apologize for the problem. We would really like to help, but we found out you left this review without any order number, and we could not find any order under your name.
Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
For us, it's important to assist you and solve your problem.
Thank you.
Kind regards,
Zapaka Customer Care
Hello,
We apologize for the problem. We would really like to help, but we found out you left this review without any order number, and we could not find any order under your name.
Pls, feel free to contact us and provide your order number? Our email address is service@zapaka.com.
For us, it's important to assist you and solve your problem.
Thank you.
Kind regards,
Zapaka Customer Care
I received so many compliments on my dress at the event I attended. The unique design and attention to detail made me stand out in the best way possible.
Date of experience: May 2, 2023
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
The dress I purchased from this company was classic and elegant, and I know it will never go out of style. I'm already looking forward to wearing it again!
Date of experience: May 2, 2023
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
The stitching on this dress is precise and neat, adding to the overall high-quality feel.
Date of experience: March 12, 2024
The item I purchased was delivered in a timely manner to my home. My package arrived without any deficits or packaging issues. Overall, I had a good experience with Zapaka and their clothing line.
Date of experience: November 30, 2020
Trying to contact the customer service number they give and it seems there is no such number- am left with a dress that is £100 and cannot return - this company is not to be trusted
Date of experience: October 27, 2023
Hello,
We feel sorry about the situation.
We'd like to check your case and offer assistance. Unfortunately, we could not find any order under your name, please feel free to contact us and provide your order number? Our email address is service@zapaka.com.
We'll be glad to assist you,
Thank you very much.Kind regards,
Zapaka Customer Care
Hello,
We feel sorry about the situation.
We'd like to check your case and offer assistance. Unfortunately, we could not find any order under your name, please feel free to contact us and provide your order number? Our email address is service@zapaka.com.
We'll be glad to assist you,
Thank you very much.Kind regards,
Zapaka Customer Care
ZAPAKA is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
1996: Our factory has been being the OEM of many American and Germany companies.
2002: We set up our own factory and the workshop. Since the establishment of our company, we’ve been dedicated on the research and production of women's wear and other accessories, shoes, bags and other fashion items.
2018: After the 16 years’ exploration, we have finally created our own complete research system, production system, quality management system and customer after-service system. We mainly produce vintage dresses, lace dresses, wedding gowns, special event dresses, wedding party dresses, and accessories. Most of them are sold to the European and American high-end market. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. Zapaka prides itself on exceptional customer service, high quality and affordable prices.
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care