- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Zapaka has a rating of 2.7 stars from 516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zapaka most frequently mention customer service, order number, and return policy problems. Zapaka ranks 4th among Vintage Clothing sites.
This company does not typically respond to reviews
I ordered my dress afraid of it not arriving in time, however it only took a week for it to arrive from very far away. They offered me support by letting me track my order and replied quickly to my email. The dress its self is beautiful, lovely quality and fits me perfectly, so so happy cannot wait for my prom!
I ordered a mens blazer using the dimensions on their size guide but the blazer that arrived was much smaller. Customer support was not helpful, no exchange, only offering a 10% refund, or a credit note to use with them if blazer returned at my expense.
My daughter ordered a dress for prom, it came late and the dress was too big. I started emailing them the same day the dress arrived to return it. 15 emails later, 4 phone calls (no one answers and voicemail full)-- no resolution. I agree with the many others---they make it impossible to return. DO NOT WASTE YOUR MONEY OR TIME. (Order ZPKSA3387). Get the word out to everyone to avoid Zapaka!
Tip for consumers:
So frustrating. Don't waste your time.
Products used:
None
Date of experience: April 25, 2023
The craftsmanship of these dresses is impeccable. The attention to detail is evident in every stitch and embellishment. I appreciate the care and precision that goes into creating each piece.
Date of experience: May 5, 2023
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
No response to the my multiple follow-ups to *******@zapaka.com regarding the prom dress that we ordered. With the date drawing close I am inclined to report it as a scam.
Products used:
Prom dress
Date of experience: March 29, 2023
Dear customers,
We feel sorry about the situation.
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
I found you purchased order has been shipped.
Here is the tracking link:
https://www.fedex.com/fedextrack/?trknbr=396350462338&trkqual=2460033000~396350462338~FX
Pls, feel free to contact us if you have any questions. Our email address is service@zapaka.com. We are always here to help.
Kind regards,
Zapaka Customer Care
Order ZAPAKAUS*******
I ordered three dresses but they didn't fit properly so am trying to return them. Order # ZAPAKAUS******* - I have tried to reach the company via the email they tell you to write to, by the phone number they provide and most recently by Instagram. I messaged on Instagram and someone responded, but as soon as I said I needed to do a return, they never responded again.
This company loves to sell, but if anything isn't right, GOOD LUCK. I'm willing to pay the return shipping etc but they insist you contact them for a go-ahead before shipping a return back, but of course then will not respond to any of the supposed ways to reach them.
A total scam of a company. If I don't hear back from anyone by tomorrow, I will be filing a BBB complaint. It's really frustrating.
Tip for consumers:
DO NOT BUY FROM THIS COMPANY.
They say "Easy Returns" all over their website, but they say you have to get in touch with them for return instructions before sending a return (at your cost). That's a pain, but fine, EXCEPT that they DO NOT EVER RESPOND. So basically, their "Easy Returns" are really "Jump through a bunch of hoops, and we will make it impossible to return the things you bought with our 'easy returns' policy."
Products used:
I bought 3 dresses. None fit, so am trying to return but the company tries to make it impossible to do that and won't reply.
Date of experience: April 12, 2023
Dear customers.
We are aware of your major complaint and sorry for the inconvenience.
We apologize for the delayed response. But we will never ignore your request. Due to the high volume of inquiries, our customer service staff are doing their best to respond to every request. We apologize for the delayed response. Hope you can understand, we will try our best to solve the problem for you.
To resolve your issue, our customer service staff has sent you an email. Remember to check your email.
Thanks for your time and effort. Hope we can serve you better in the future.
ZAPAKA
This company is misleading.
They advertise as Zapaka UK but the return address is China!
It would cost more to post the dress back than I actually paid for it.
Now stuck with a dress that doesn't fit. NEVER BUYING AGAIN AND DONT RECOMMEND.
Order no ZAPAKAUK*******
Going to take it up with PayPal.
Date of experience: March 28, 2023
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
I saw negative reviews about their website, so I didn't put in an order the first times I saw their ads in my Facebook feed. However, there was this 1950's vintage dress that kept popping up in my feed that I loved and I couldn't find it on any other vintage dress site, so I decided to give it a shot since I couldn't stop thinking about that dress. After putting in the order, I kept worrying that the material would be junky or it would fit poorly; I had really low expectations. But when the order got to me yesterday, I was seriously impressed! It fits me just like I hoped it would, the material is soft and beautiful, and it looks just like the picture on the site when I wear it. It fits true to size and I have absolutely no complaints. I was so pleasantly surprised. I'm not sure why people left so many negative comments. Perhaps they have improved their quality over time? I will say that the shipping time was longer than I normally wait for shipments, but I recognize that they are taking extra precautions with shipping right now, and it was definitely worth the wait for me. I will be shopping from them again in the future!
Date of experience: April 30, 2021
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day! XOXO
The designs of the dresses sold by this company are unique and stylish. They offer a wide range of styles, from classic to modern, and I always receive compliments when I wear one of their dresses.
Date of experience: May 1, 2023
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
Love that my dress can be worn in different ways. So versatile. Thanks for everything.
Date of experience: March 12, 2024
I fell in love with my dress at first sight. The design and quality are top-notch.
Date of experience: March 11, 2024
I received so many compliments on my dress from this company. Can't wait to wear it again.
Date of experience: March 12, 2024
I found my dream dress at this company. Can't wait to wear it again.
Date of experience: March 11, 2024
I ordered a 1920s style gatsby sequin dress. It is just like the pictures, good quality and very beautiful. I wish I had more events to wear this style to, I'd love to get all of them.
Date of experience: April 30, 2021
Hello,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
I always turn to this dress company when I need a dress for a special occasion. Their dresses are elegant, sophisticated, and perfect for any formal event. Highly recommend!
Date of experience: April 28, 2023
Dear ，
Thank you very much for being part of Zapaka! We appreciate your business and hope to serve you again soon!
Best Regards,
Zapaka Customer Care
Do not waste your money, total scam! They sent you terrible dress for 5 dollars instead what you ordered and they offered to keep it and never refund money.
Tip for consumers:
Do not waste your money
Date of experience: November 29, 2022
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
This seems to be the same complaint over and over. Paid expedited shipping for 10-15 business days. On the 7th business day we reached out to again explain our situation because nothing seemed to be happening and the dress was of no use AFTER the senior prom. On the 13th business day, we canceled because it hadn't been shipped and it wouldn't arrive on time. I was told I would have to pay shipping and labor based on the time they were working. Since it hadn't been shipped and nothing was custom, I replied a full refund is absolutely expected. I see them repeatedly asking for an order number ZAPAKAUS*******. Today-22 business days later- we got a notice of shipment. These are fraudulent business practices. The BBB has 32 open complaints on this company right now. What an awful experience for young girls excited for their dances.
Tip for consumers:
Rip off
Products used:
None. They never sent it.
Date of experience: May 10, 2022
Dear customers
Sorry for the late reply!
We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. For more questions, you can also send us an email to service@zapaka.com.
We would study your case carefully and resolve it there and we are now waiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely,
Zapaka Customer Service
I had previously bought several dresses from Zapaka and though the craftsmanship was a little off (stiff zippers, loose threads, that sort of thing), I liked the items I received. However, be very careful when purchasing from their website as their customer service is NON-EXISTENT.
Recently I accidentally purchased a dress (order number ZAPAKAAU*******) in the wrong colour. Immediately realising my mistake, I contacted customer service via the 'Contact Us' form on their website AND an email to '*******@zapaka.com', asking them to please cancel the order (I did exactly as their FAQ section instructed, see attached image). I received no response. I sent at least 3 or 4 additional emails to confirm that they received my cancellation request. Silence. I was then notified by email that they had shipped out my order in the colour I had been requesting to return. Naturally, I was angry. I waited to receive the order in the event that they simply swapped out the dress and put in the correct colour, but they didn't. To add insult to injury, the dress was too big (despite me having previously ordered a size small in other dresses with the same shape/silhouette, and those fit correctly). I doubt I'll ever order from this site again.
Tip for consumers:
I have read many reviews stating that their returns process is a scam/full of issues, so I am not optimistic about getting my money back. If they didn't respond to my numerous requests for cancellation, why would they respond to my request for a return?
Products used:
Several dresses purchased in the past, which I liked though the craftsmanship could have been better. They were good for the price, however.
Date of experience: August 14, 2023
Hello
We feel sorry about the situation.
We'd like to check your case and offer assistance. Unfortunately, we could not find any order under your name, please feel free to contact us and provide your order number? Our email address is service@zapaka.com.
We'll be glad to assist you,
Thank you very much.Kind regards,
Zapaka Customer Care
Bought a dress for date night, and it was perfect. Love the romantic vibe.
Date of experience: March 10, 2024
I'm so happy with my purchase. The dress is beautiful, and it arrived quickly.
Date of experience: March 10, 2024
Shopping for dresses can be stressful, but my experience with this company was amazing! The staff was helpful and friendly, and I found the perfect dress for my event. I received so many compliments!
Date of experience: May 2, 2023
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
The dress I bought is so flattering on my body type. Love their inclusive sizing.
Date of experience: March 9, 2024
The elegant designs this company offers are hard to find elsewhere. Highly recommend.
Date of experience: March 10, 2024
The delivery was reliable and on time. I'm very pleased with their service.
Date of experience: March 9, 2024
I was pleasantly surprised by the range of styles and sizes available. I found the perfect dress for my event, and I'll be coming back for more.Thanks
Date of experience: May 5, 2023
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
Prom dress fit me perfectly. I was incredibly happy with the results. It had a great fit and the lace details were beautiful. I wore this dress for my party and felt beautiful
Date of experience: October 16, 2022
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
Although the wait time was longer than what the website had said after ordering, it was worth the wait. The dress is exactly as shown and fits my daughter perfectly.
Date of experience: June 26, 2021
Dear,
We would like to thank you for your kind review. We at Zapaka will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Zapaka again soon.
Many thanks,
Zapaka Customer Service Center
ZAPAKA is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
1996: Our factory has been being the OEM of many American and Germany companies.
2002: We set up our own factory and the workshop. Since the establishment of our company, we’ve been dedicated on the research and production of women's wear and other accessories, shoes, bags and other fashion items.
2018: After the 16 years’ exploration, we have finally created our own complete research system, production system, quality management system and customer after-service system. We mainly produce vintage dresses, lace dresses, wedding gowns, special event dresses, wedding party dresses, and accessories. Most of them are sold to the European and American high-end market. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. Zapaka prides itself on exceptional customer service, high quality and affordable prices.
Dear customers.
We are aware of your major complaint and sorry for the inconvenience.
We apologize for the delayed response. But we will never ignore your request. Due to the high volume of inquiries, our customer service staff are doing their best to respond to every request. We apologize for the delayed response. Hope you can understand, we will try our best to solve the problem for you.
To resolve your issue, our customer service staff has sent you an email. Remember to check your email.
Thanks for your time and effort. Hope we can serve you better in the future.
ZAPAKA